Hire the Best Social Network Administrators
in Mexico

- I am a content writer and data entry. - I have an excellent command of Spanish. - I am fluent in Office and Drive. - -I also know how to manage social networks. · I can achieve good results in any task to be performed in the fields of data entry, writing, and customer service.

Hi! I'm Samantha, and I can help you with: ✅Business administration, marketing, logistics, and digital design. ✅Customer service, effective online scheduling, and content creation. ✅Data entry (Excel, Google Sheets, and Word). ✅Translation English-Spanish. ✅Spanish voice recordings ✅Fluent in both English and Spanish, familiar with slang and colloquial language. A little about me is that I consider myself to be dedicated, organized, creative, as well as detail-oriented, and a quick learner. On a personal note, I love dogs, love spending time at the beach, enjoy listening to music, podcasts, and watching films and shows. :)

Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,

I’m a professional individual with a very strong work ethics, punctual, excellent communicator, stable work environment, works well in a team, work long hours, I am a problem solver. I provide a high level of customer satisfaction; I’m familiar with regulations for Customer service, decision-making and planning abilities. I have expertise in delivering support services end-user and enterprise and resolving network problem. In my previous job and experience I provided phone and chat support for end-users and small business, provided internal support by providing feedback, training and development to new hires. My current position is in monitoring networks of hotels we provide support to, I use my knowledge in trouble with onsite staff and IT , optimization for the wifi networks, setting up new equipment , configuring network equipment like switches and access points alongside network design. I have wide experience working on hotel networks, in the following: - Fiber cutovers -DVR camera setups -PMS setup -WIFI Network equipment for hotels guest networks. -POS Terminals. -Hotel enterprise networks (VLAN) I do configuration, programing, support, installation and monitoring of the following network brands. -Unify network setup -Rokus networks -Mesh network -Radius gateway networks -Meraki networks -Cisco networks -Extreme networks -HP procurve networks -Mikrotic My availability can be negotiated and I prefer long terms projects.

I have 5 (2011- 2016) years of customer service and tech support experience. I've worked with Verizon FIOS and also for a marketing firm called TLE market, as well as hospitality wifi a hospitality tech support and networking integrator for various hotel chains Upwork Jobs I've had have been with Quick community service as a general assistant, customer service, tech support, refunds, payments, all of it via email, phone, and chat Another one was with email chat support for A PowerPoint software addon and hospitality wifi. As an on-site tech, I was previously level 1, level 2, and level 3 tech support; currently, i am the manager of the Latin American branch in regards to network engineering. For the last 5 years (2016-2021), I've worked in netwoking and implementation with equipment from various companies, for example, Meraki, Ruckus, Ubiquiti, Radius Gateway, and to a lesser degree, cisco equipment. I've had the following responsibilities: -Wireless architecture -wireless troubleshooting -wireless design -Switching installation -Cabling design -network documentation. I have experience with outbound, inbound calling, cold calling, data entry, research, tech support, troubleshooting. I have field experience with site surveys, wireless networking, and installation of networking equipment I have extensive experience with wireless architectures, as well as networking design and implementations. I am a small cisco business, Mikrotik and cisco Meraki certified I have an USA Visa, Australian Visa and I am able to travel at a moment's notice if needed.

My goal is to ensure that technological infrastructures operate smoothly, providing comprehensive support that optimizes the performance of systems, networks, and applications. Skilled in: -L1 and L2 troubleshooting and support. -Google Workspace and Microsoft 365 -Windows/Linux system administration and virtualization. -Network maintenance and optimization. -Implementation and support of business software and applications. -Effective communication with technical and non-technical teams. -Experience using software such as Zendesk, Jira, SalesForce. -SQL commands