Hire the Best Social Customer Service Specialists
in Mexico

👋 Welcome to My Profile! I'm currently only looking for social media, email or chat opportunities Hi, I’m Santiago, a results-driven Customer Support & Success Specialist with over 8 years of experience working across customer service, sales, and social media management, I’ve helped e-commerce, SaaS and DTC brands like Amazon, Expensify, Bellroy, and Hollister solve problems, build connections, and increase their impact. Whether it’s answering customer inquiries, creating engaging social media strategies, or organizing data efficiently, I specialize in delivering results that make your life easier. 🔧 My Skills & Expertise 🟢 Customer Service | 📊 Data Entry | 📱 Social Media Management | 🧑‍💻 Virtual Assistant 💻 Tools I Excel At Zendesk Google Workspace Microsoft Office Suite Khoros Salesforce Kustomer Freshdesk YouTube WooCommerce Facebook TikTok Instagram Shopify Cisco Groove Gorgias … and much more! 🌍 Languages I Speak English – Fluent / Expert Spanish (México) – Native 💼 Professional Experience Customer Service & Sales Support I have worked in a variety of roles where customer satisfaction and sales are at the core. From handling inbound and outbound calls to managing email and chat support, I’ve helped companies build lasting customer relationships and drive revenue growth. 🦈 Gymshark 📦 Amazon 👕Hollister and Abercrombie & Fitch 🔐 Alliance 📷 Nascom 📊 Expensify 🛋 Ashley Home Store 🎒 Bellroy 🧘‍♀️ LuluLemon and more e-commerce brands... Social Media Management & Community Engagement With years of hands-on experience managing dynamic online communities, I excel at creating engaging content, responding to customer queries, and moderating social platforms to drive interaction and growth. Companies I've worked for: Toribash – Social Media Manager (Twitter, Discord, YouTube) Karasmaii – YouTube Channel Manager (Uploading Videos, Comment Replies) LolKing – Discord Admin Perfect Storm – Community Manager League of Legends – Official Server Moderator NFT Hideout – Discord Administrator Satoshi Runners – Community Manager Snoop Dogg x Babolex NFT – Admin @EstralEsports – TikTok and YouTube Manager 🌟 Why Choose Me? I bring creativity, professionalism, and a customer-first mindset to every project. Whether you need someone to manage your social media, or handle your customer support, I’m here to make it happen! Im c If you're looking for someone to elevate your business, let’s talk!

Top Rated freelancer helping businesses manage social media, support their customers, and stay organized. My experience includes managing Facebook, Instagram, and TikTok accounts, publishing content, responding to messages and comments, moderating online communities, providing chat support, and handling administrative tasks. I currently support an online academy by assisting students through chat, moderating the community, participating in live Q&A sessions, and reviewing freelancer profiles. Tools: Canva, CapCut, Meta Business Suite, Kommo CRM, Bitrix24 CRM, Google Sheets, Excel, Notion, Metricool, WordPress, Slack, Zoom, and ChatGPT. Reliable, organized, and committed to delivering quality work and clear communication.

Proactive and detail oriented. I like new challenges and to provide new answers for old questions and dilemas. I love to keep learning and finding new walls to tear down. I always meet my deadlines and im always willing to take on extra work in benefit of the proyect. Chating and typing etiquette. Ability to perform under presure. Always looking to defuse and de-escalate a situation with an angry Customer.