Hire the Best Social Customer Service Specialists
in Mexico

Customer Support in development. Completely dedicated to the tasks I'm required to complete independently and under minimal supervision. As a graduate in medicine, I know how to work under pressure and get your customers' problems solved quickly and efficiently. Capable of establishing rapport right away and giving them the best professional treatment while considering the best outcome for both- your clients and your business. I can deal with these issues via live chat, e-mail, calls, or instant messaging. Experienced English-Spanish translator. I had previous experience working with English native speakers translating for a Spanish side. Translation jobs can definitely be considered too, if needed. Medical graduate highly fluent in English medical terminology. I'm tech-savvy when it comes to learning how to use new apps and can adapt to the workflow right away. Self-taught, and still learning.

Top Rated freelancer helping businesses manage social media, support their customers, and stay organized. My experience includes managing Facebook, Instagram, and TikTok accounts, publishing content, responding to messages and comments, moderating online communities, providing chat support, and handling administrative tasks. I currently support an online academy by assisting students through chat, moderating the community, participating in live Q&A sessions, and reviewing freelancer profiles. Tools: Canva, CapCut, Meta Business Suite, Kommo CRM, Bitrix24 CRM, Google Sheets, Excel, Notion, Metricool, WordPress, Slack, Zoom, and ChatGPT. Reliable, organized, and committed to delivering quality work and clear communication.

Hi! I'm Michelle 😊 I'm a Customer Support Specialist, Virtual Assistant, Social Media Manager, and Content Creator with over 10 years of experience helping businesses improve customer satisfaction, streamline operations, and grow their online presence. I have extensive experience in customer service, including working as a Customer Service Supervisor, handling customer inquiries, resolving issues, managing support tickets, processing orders, and maintaining excellent communication through email, chat, social media, and phone support. In addition to customer support, I have experience in digital marketing, content creation, social media management, and video editing, allowing me to provide a more complete support solution for growing businesses. 🚀 How I Can Help Your Business: ✔ Customer Support (Email, Chat & Social Media) ✔ Customer Follow-up & Relationship Management ✔ Order Processing & Administrative Support ✔ Inbox & Calendar Management ✔ Data Entry & Google Sheets / Excel ✔ Virtual Assistant Tasks ✔ Social Media Management ✔ Content Creation for Instagram, Facebook & TikTok ✔ Canva Graphic Design ✔ Short-Form Video Editing (CapCut) ✔ UGC Content Creation ✔ Digital Marketing Support ✔ Community Management 💻 Tools I Use: Canva, CapCut, Google Workspace, Microsoft Office, Excel, Google Sheets, PowerPoint, Notion, Systeme io, Hotmart, Lovable, Gamma, and various CRM and communication tools. Why work with me? • 10+ years of customer service experience • Strong communication skills • Detail-oriented and highly organized • Fast learner and adaptable • Reliable and committed to long-term collaboration • Passionate about helping businesses grow I'm currently looking for long-term remote opportunities where I can contribute, learn, and become a valuable member of your team. 📍 Based in Mexico 🕒 Available Full-Time Let's work together!

👋 Welcome to My Profile! I help e-commerce and online brands take care of their customers across email, live chat, Shopify, and social media. With 8+ years of experience in customer support, e-commerce, sales, and online community management, I’ve worked with teams and brands including Bellroy, Amazon, Expensify, Gymshark, Hollister & Abercrombie & Fitch, and others. My main focus is making customer support feel easy for both the customer and the business. I can step into an existing support operation, learn your products and policies quickly, and handle day-to-day conversations professionally while keeping your brand voice consistent. I can help with: • Email and live chat customer support • Shopify order management • Refunds, replacements, returns and exchanges • Order tracking and delivery issues • Product and pre-purchase questions • Gorgias, Zendesk, Freshdesk and other help desks • Social media customer service and moderation • Instagram, Facebook, TikTok, YouTube and community engagement • Escalations and difficult customer situations • English and Spanish customer support I’m comfortable working with both growing businesses and established brands, and I understand that great support is more than answering tickets quickly. Customers should feel listened to, receive a clear solution, and walk away with a better impression of the brand. I also bring several years of social media and community experience, including managing and moderating communities across Discord, YouTube, Twitter/X, TikTok and other platforms. Tools I’ve worked with include: Shopify, Gorgias, Zendesk, Kustomer, Freshdesk, Salesforce, Groove, Google Workspace, Microsoft Office, Khoros, WooCommerce, Facebook, Instagram, TikTok, YouTube and more. Languages Spanish: Native English: Fluent If you need someone who can confidently represent your brand across customer support, Shopify, chat, email or social media, I’d be happy to help.