Hire the Best Live Chat Operators
in Mexico

I'm a seasoned translator, interpreter, and have many years of experience in customer service. I specialize in quality medical translation because of my experience in the healthcare industry. I have medical education with experience in the clinical fields of both US and MX healthcare facilities with advanced Medical Terminology knowledge in both languages. I also offer experienced customer service with my past in Comcast as a customer service rep but most notably for Microsoft Sales and Information as a live chat agent and Quality Coach which have broadened my understanding of business administrative environments and management. I attended a highly recognized Medical School which has prepared me in Medical Terminology as well as have nursing certifications in the US. I do not disappoint since I am a perfectionist and will provide quality work in a timely manner.

Customer Support in development. Completely dedicated to the tasks I'm required to complete independently and under minimal supervision. As a graduate in medicine, I know how to work under pressure and get your customers' problems solved quickly and efficiently. Capable of establishing rapport right away and giving them the best professional treatment while considering the best outcome for both- your clients and your business. I can deal with these issues via live chat, e-mail, calls, or instant messaging. Experienced English-Spanish translator. I had previous experience working with English native speakers translating for a Spanish side. Translation jobs can definitely be considered too, if needed. Medical graduate highly fluent in English medical terminology. I'm tech-savvy when it comes to learning how to use new apps and can adapt to the workflow right away. Self-taught, and still learning.

Tired of freelancers ditching your projects half way? Tired of getting little work done with high pay? Or just plain tired of getting low quality work? Look no further. I'm seeking a long term working relationship, I believe that it's the best way to do work with someone that you can trust and build confidence to provide them with efficient, quick, and quality work. I consider myself a friendly, hardworking person, reliable, punctual, ordered, professional worker that will be happy to assist you in your every need. I have over 5 years experience managing a 30+ man team for a live chat business. I have also vast experience in the E-commerce store field. I'm more than happy to help you, fulfill your needs and exceed your expectations.

Proactive and detail oriented. I like new challenges and to provide new answers for old questions and dilemas. I love to keep learning and finding new walls to tear down. I always meet my deadlines and im always willing to take on extra work in benefit of the proyect. Chating and typing etiquette. Ability to perform under presure. Always looking to defuse and de-escalate a situation with an angry Customer.

👋 Welcome to My Profile! I'm currently only looking for social media, email or chat opportunities Hi, I’m Santiago, a results-driven Customer Support & Success Specialist with over 8 years of experience working across customer service, sales, and social media management, I’ve helped e-commerce, SaaS and DTC brands like Amazon, Expensify, Bellroy, and Hollister solve problems, build connections, and increase their impact. Whether it’s answering customer inquiries, creating engaging social media strategies, or organizing data efficiently, I specialize in delivering results that make your life easier. 🔧 My Skills & Expertise 🟢 Customer Service | 📊 Data Entry | 📱 Social Media Management | 🧑‍💻 Virtual Assistant 💻 Tools I Excel At Zendesk Google Workspace Microsoft Office Suite Khoros Salesforce Kustomer Freshdesk YouTube WooCommerce Facebook TikTok Instagram Shopify Cisco Groove Gorgias … and much more! 🌍 Languages I Speak English – Fluent / Expert Spanish (México) – Native 💼 Professional Experience Customer Service & Sales Support I have worked in a variety of roles where customer satisfaction and sales are at the core. From handling inbound and outbound calls to managing email and chat support, I’ve helped companies build lasting customer relationships and drive revenue growth. 🦈 Gymshark 📦 Amazon 👕Hollister and Abercrombie & Fitch 🔐 Alliance 📷 Nascom 📊 Expensify 🛋 Ashley Home Store 🎒 Bellroy 🧘‍♀️ LuluLemon and more e-commerce brands... Social Media Management & Community Engagement With years of hands-on experience managing dynamic online communities, I excel at creating engaging content, responding to customer queries, and moderating social platforms to drive interaction and growth. Companies I've worked for: Toribash – Social Media Manager (Twitter, Discord, YouTube) Karasmaii – YouTube Channel Manager (Uploading Videos, Comment Replies) LolKing – Discord Admin Perfect Storm – Community Manager League of Legends – Official Server Moderator NFT Hideout – Discord Administrator Satoshi Runners – Community Manager Snoop Dogg x Babolex NFT – Admin @EstralEsports – TikTok and YouTube Manager 🌟 Why Choose Me? I bring creativity, professionalism, and a customer-first mindset to every project. Whether you need someone to manage your social media, or handle your customer support, I’m here to make it happen! Im c If you're looking for someone to elevate your business, let’s talk!

With over 15 years of experience in the customer service industry, I bring a strong work ethic, a results-driven mindset, and a commitment to delivering high-quality support. I am self-motivated and reliable and maintain a positive outlook in all professional interactions. Originally from the Philippines, I am currently based in Xalapa, Veracruz, Mexico, and fully available to work during U.S. time zones. I pride myself on my flexible communication style and the broad knowledge base I’ve acquired throughout my career. These qualities allow me to effectively understand and meet client needs while ensuring customer satisfaction. Skills & Tools Customer Support Channels: Email & Live Chat Customer Service Platforms: Freshdesk, Intercom, Gorgias, Zendesk, Re:amaze E-commerce Platforms: Shopify, Amazon Hospitality: Airbnb Reviews & Payments: Trustpilot, Okendo, Stripe, Recharge, Bold Subscription and Appstle Communication Tools: Skype, Slack Task Management: Asana File Management: Google Drive What I’m Looking For I am currently seeking a part-time or full-time, long-term position where I can continue to grow professionally, contribute my skills, and support business goals. I am a fast learner, highly motivated, and well-organized, and I’m open to taking on new challenges in various roles. If you're looking for someone who is dependable, experienced, and passionate about customer service, I’d love the opportunity to work with you.