Hire the best Technical Support Specialists in Mexico

Check out Technical Support Specialists in Mexico with the skills you need for your next job.
  • $9 hourly
    Hello, I am an aspiring Front-end Web Developer who loves to learn new things everyday and drink tea. I am a self-taught Front-end Web Developer and Coding enthusiast with 9+ years of experience in the Customer Service, Technical Support and Customer Success fields. As of now, I am working hard to achieve my goal of becoming a full fledged developer, still open to working with the right company/person to pass on all the knowledge I have gathered throughout these past 9+ years in Customer driven interactions via phone, email or even chat!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Support
    LibreOffice
    Customer Service
    Customer Support
    HTML5
    CSS
    Customer Service Training
    Microsoft Outlook
    HappyFox
    Adobe Illustrator
    Adobe Photoshop
  • $12 hourly
    " I am an experienced sales and applications engineer with a strong technical background and extensive knowledge of hydraulic sealing solutions. I am also open to learn about new technical products in order to create customized solutions for client needs." - Experience in technical sales for products and services. - Focused in customer needs. - Ability to influence stakeholders to approve big projects. - Project management from start to finish. My expertise allows me to effectively communicate with diverse audiences during technical product presentations. I will do my best with ability and experience to meet or exceed expectations for all assigned tasks.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Sales Lead Lists
    Sales
    Customer Service
    LinkedIn Sales Navigator
    Email Campaign
    Cold Calling
    CRM Software
    Sales Prospecting Software
    Lead Generation
    Business Development
  • $6 hourly
    🌐📋Are you looking for a Spanish-speaking assistant?📝 I have excellent writing and spelling skills. I´m a native Mexican Spanish speaker. My search and information management skills can help you.👨‍💻I can quickly learn to handle software and digital tools.👨‍👩‍👧‍👦 I can also help you with Genealogy and Family History. The software that I use the most in my daily life: ✅WhatsApp, ✅Facebook, ✅Google Chrome, ✅Gmail, ✅Drive, ✅Google Maps, ✅Microsoft Windows, ✅Microsoft Edge, ✅Outlook, ✅FamilySearch, ✅banking apps, etc.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Voice Recording
    Transcript
    Creative Writing
    Mexican Spanish Dialect
    Microfinance
    Data Analysis
    Hardware Troubleshooting
    Phone Support
    Sales & Marketing
    Sales Call
    Sales
    Spanish
    Receptionist Skills
    Virtual Assistance
  • $9 hourly
    With over seven years of experience in technical support roles, I have developed a strong foundation in providing exceptional customer service and resolving technical issues. In terms of technical skills, I am proficient in supporting a wide range of hardware and software systems. I have a deep understanding of troubleshooting methodologies and can quickly diagnose and resolve complex technical problems. I am experienced in working with various operating systems such as Windows, macOS, and Linux, and I am familiar with software applications and tools commonly used in technical support. One of my strengths is my ability to communicate technical concepts in a clear and concise manner. I pride myself on my strong customer service skills and my ability to effectively assist customers with their inquiries and concerns. I understand the importance of being patient, empathetic, and maintaining a calm demeanor, even in high-pressure situations. I have a proven track record of working collaboratively in team environments. I have successfully coordinated with other technical teams to ensure efficient problem resolution and have mentored junior support staff, contributing to their professional growth and development. Adaptability and continuous learning are key qualities that I possess. I thrive in dynamic environments and can quickly adapt to new technologies and processes. I am always eager to expand my technical skill set and stay up-to-date with the latest advancements in the field. My attention to detail and organizational skills have been instrumental in managing support tickets, documenting customer interactions, and maintaining accurate records. I am adept at prioritizing tasks to meet service level agreements and exceed customer expectations.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Computer Maintenance
    Email Communication
    Video Editing
    Search Engine Optimization
    Customer Support
    Sales
    Computer Assembly
    Computer Network
    Customer Service
    Translation
  • $20 hourly
    - Over a decade of experience in General Customer Service, Tech Support, and Sales, generating millions in revenue across industries like Real Estate, Financial Coaching, and SaaS startups. Tech-savvy and adept at building strong client relationships, consistently delivering exceptional results. "Career Highlights" - Advanced from Account Manager to Operations Manager, showcasing leadership growth. - Managed over 500+ accounts, ensuring client satisfaction and retention. - Expert in **Billing & Payments**, specializing in Stripe. - Inbound & Outbound Sales Guru, consistently driving high conversion rates. - Skilled in handling escalations, preparing performance reports, and enhancing customer experiences. - Proven ability to exceed sales quotas, often doubling or tripling targets. "Additional Skills" I developed and implemented project plans, coordinated teams, and ensured smooth progress. As a team manager, I led teams, assigned tasks, and facilitated meetings to boost productivity. I proactively identified and addressed risks while managing budgets and ensuring financial alignment. I also organized schedules, managed calendars, and streamlined meetings for efficiency. In communication, I handled phone calls and emails to ensure clear and timely responses. My administrative support included remote assistance, database management, data entry, and generating accurate reports. Additionally, I managed social media by creating content, responding to inquiries, and analyzing performance metrics. I provided excellent customer support, resolving inquiries and updating accounts. I also created and designed content for marketing, and assisted with tracking project timelines and coordinating tasks. Let’s connect and see how I can help your business grow.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Product Knowledge
    Inside Sales
    Phone Communication
    Executive Support
    Management Skills
    Account Management
    Customer Development
    Customer Onboarding
    Sales
    Customer Service
    Tech & IT
    Online Chat Support
    English
    Phone Support
  • $17 hourly
    Legal Assistant / Jr. Paralegal - Immigration Law and Intellectual Property (IP) Law As a highly organized and detail-oriented professional, I bring experience in both Immigration Law and Intellectual Property (IP) Law, including Trademark and Copyright Law. I assist attorneys with case preparation and filing critical documents and applications with USCIS, including I-485, I-130, I-589, I-765, I-131, N-400, and others. My expertise extends to managing case files, preparing cover letters, and submitting complete application packets. In the IP Law field, I have supported the preparation and filing of trademark applications, assisting with responses to USPTO Office Actions, Notices of Allowance, Statements of Use, and other USPTO correspondence. I track IP-related deadlines, ensuring compliance and timely submission of necessary documents. I also serve as a translator/interpreter, providing oral and written communication to assist clients with their legal needs. Key Skills & Tools: - Case preparation for USCIS forms and submissions (I-485, I-130, I-765, I-131, etc.) - Assistance with responses to USPTO Office Actions, Notices of Allowance, Statements of Use, and other trademark filings - Scheduling consultations and managing client communication - Proficient in Microsoft Office, Outlook, Adobe, Dropbox, DocketWise, CampLegal, QuickBooks, LawPay, Monday.com, Docketwise, etc. - Strong organizational skills, attention to detail, and deadline management - Experience in handling confidential client information and maintaining accurate records - I am skilled at managing multiple tasks, providing comprehensive administrative support, and delivering client-focused solutions in both Immigration and IP Law matters.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Spanish to English Translation
    English to Spanish Translation
    Translation
    General Transcription
    Data Entry
    Creative Writing
    Mexican Spanish Dialect
    Subtitles
    Technical Project Management
    Medical Translation
    Legal Assistance
  • $150 hourly
    Tech minded person, expert IpaaS architect Advocate for citizen developers. Proficient in tech-customer facing work, engineering-team facing work, remote cross-functional teams. Music lover and audio engineer.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Progressive Web App
    Business Process Automation
    API Integration
    Automation Anywhere
    Robotic Process Automation
    Zapier
    Serverless Computing
    Automation
    Make.com
    HTML
    API
    SQL
    JavaScript
    CSS
  • $33 hourly
    PROFESSIONAL PROFILE Technically experienced professional with sales driven background. General understanding of hardware and software support, and efficient troubleshooting and analytical skills. Proven top performer, and avid learner, with more than 10 years of customer service and business communication experience including leadership roles. SKILLS * GENERAL HARDWARE & SOFTWARE SUPPORT * WINDOWS OPERATING SYSTEMS * GENERAL WINDOWS SERVER SKILLS * GENERAL NETWORKING SKILLS * EXCELLENT PEOPLE AND SALES SKILLS * OFFICE 365 SUPPORT * SOFTWARE DEPLOYMENT * SOFTWARE DISTIBUTION * ANALYITICAL AND LOGICAL SKILLS * LEADERSHIP * SOFTWARE PACKAGING * EXCELLENT COMMUNICATOR * SENSITIVE DATA * CLOUD TECHNOLOGIES * SYS ADMIN
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Phone Communication
    Technical Project Management
    Server
    Directory
    Customer Service
    Microsoft Active Directory
    LANDesk
    Tech & IT
    ServiceNow
  • $45 hourly
    I have 5 (2011- 2016) years of customer service and tech support experience. I've worked with Verizon FIOS and also for a marketing firm called TLE market, as well as hospitality wifi a hospitality tech support and networking integrator for various hotel chains Upwork Jobs I've had have been with Quick community service as a general assistant, customer service, tech support, refunds, payments, all of it via email, phone, and chat Another one was with email chat support for A PowerPoint software addon and hospitality wifi. As an on-site tech, I was previously level 1, level 2, and level 3 tech support; currently, i am the manager of the Latin American branch in regards to network engineering. For the last 5 years (2016-2021), I've worked in netwoking and implementation with equipment from various companies, for example, Meraki, Ruckus, Ubiquiti, Radius Gateway, and to a lesser degree, cisco equipment. I've had the following responsibilities: -Wireless architecture -wireless troubleshooting -wireless design -Switching installation -Cabling design -network documentation. I have experience with outbound, inbound calling, cold calling, data entry, research, tech support, troubleshooting. I have field experience with site surveys, wireless networking, and installation of networking equipment I have extensive experience with wireless architectures, as well as networking design and implementations. I am a small cisco business, Mikrotik and cisco Meraki certified I have an USA Visa, Australian Visa and I am able to travel at a moment's notice if needed.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Cisco Meraki
    Castilian Spanish
    Computer Network
    Network Engineering
    Mikrotik RouterBOARD
    Computer Maintenance
    Phone Support
    MikroTik RouterOS
    Network Administration
    Virtual LAN
    Network Equipment
  • $9 hourly
    Working as a Systems & support engineer for a year, Basic knowledge of Cisco systems servers, hubs, and routers. Oracle SQL Developer basic knowledge for use in surveys. Adobe (Photoshop, Illustrator, InDesign) basic operation. Microsoft Office basic operation. English language level B2. I have worked for Quality assurance for a survey company and customer service for Beachbody, technical support for the four percent (motivational speaker) and had the role of a trainer for customer support. In my free time, I like to work in my house and my car. I always make time to play videogames, watch movies and series.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Game Testing
    Active Listening
    Translation
    Editorial Translation
    Quality Control
    Candidate Interviewing
    Team Building
    Customer Support
  • $10 hourly
    In addition to academic and vast work experience, networking communications and technologies becomes a key point for development for society overall. Committed for improvement and learning, experienced on design, implement and overall networking infrastructure logistics. Customer and Technical Support experienced, via phone and email
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Cisco Router
    Incident Management
    Customer Support
    Wireless Network Implementation
    MikroTik RouterOS
    Network Security
    Cisco Meraki
    Ubiquiti
    Network Design
  • $16 hourly
    -Full-cycle sales role, which included researching and identifying leads interested in switching electric utility companies, room hotel booking, reaching out to them via cold calling, and following up to ensure the close. -Customer service, responding to customer inquiries, troubleshooting tech problems and handling complaints to building strategies for improving the overall customer experience and fostering loyalty
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Administrative Support
    Communication Etiquette
    Communication Skills
    Customer Service
    Customer Service Chatbot
    Email Communication
    Product Knowledge
    Customer Support
    Translation
    Email Support
  • $10 hourly
    PROFESSIONAL SKILLS: Communication Skills: Demonstrates exceptional communication abilities across various platforms, including phone, email, and SMS text messages. Proficient in active listening to ensure effective understanding and response. Language Proficiency: Fluent in both English and Spanish, bilingual proficiency. Call Center Expertise: Holds 15 years of valuable experience in call center operations. Successfully managed teams, showcasing effective leadership and organizational skills. Technical Proficiency: Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word. Tech-savvy with a comprehensive understanding of Customer Relationship Management (CRM) systems. Business Operations: Extensive background in Business Process Outsourcing (BPO) with a focus on optimizing operational efficiency. Skilled in data entry and quality assurance processes. Customer Service Excellence: Customer service, specializing in soft/hard collections, billing, sales, and retention strategies. Problem Solving and Efficiency: Adept at handling escalation situations with a solutions-oriented approach. Recognized for being responsible, energetic, efficient, self-motivated, and proactive in achieving goals. Specialized Knowledge: FDCPA Certified, ensuring compliance and expertise in collections. In-depth knowledge of workout/foreclosure processes. Known for exceptional organizational skills.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Zoom Video Conferencing
    Home Office
    CRM Software
    Construction
    Invoicing
    Quality Assurance
    Sales
    Customer Support Plugin
    Bilingual Education
    Debt Collection
    Supervision
    Customer Service
    English
    Spanish
  • $20 hourly
    Work Experience: Teletech: Dish 1 year in a half, of customer service and technical service, and also Sales. Worked with billing, educating customer on ledger of bill, assistance on technical situations such as receivers, equipment, remotes, TVs, antennas, satellite not functioning, escalating calls and providing the best customer service, job also implied sales, was top seller on the floor of Dish, would sell premium core packaging. Teleperformance: Comcast 6 months of customer service, similar to the previous cable company, provided and educated on billing information, Sales would imply on selling 3 functions, TV service, Phone service, and Internet service. Allianz: Mastercard 8 months would provide with all the benefits that all the cards who have MC provide, would set up benefits for customer when moving from one country or city to another, would protect all personal information Sales would be the benefits that the cards provide to us such as purchasing an insurance, setting up a passcode for when traveling, locking card when traveling as well. Hotel Riazor: 2 years Sales were the main key in a tourism place, would work with full personal of the hotel, such as receptionist, management, room division, housekeeping, sales would imply selling the benefit to the customers when coming to set up an event, big events implied such as artist arriving, football teams, rock bands, electronic events, Palacio De Los Deportes is the closest main of entertainment due to why a lot of people would make reservations at this hotel. Sales would be from guest all over the world, from Mexico City to different countries the commissions would generate every day, Customer service aside from sales is the main source I would imply at this job. AT&T: 1 year as customer service representative and then was moved up to loyalty. Gained a lot of knowledge using the systems such as, CRM, OPUS, TELEGANCE, MY CSP, etc. we worked as providing the best customer service experience that any customer can expect, took all kinds of payments, created an order in cases that needed to be escalated, always made sure that there was always a solution to the customer. When moved to loyalty we had the option to provide a bit more options since our goal was always to save our customers, my cancel rate was always on target or below since i would always solve our customers issue and offered better solutions there was no a reason to cancel their account. 1 year of a lot of knowledge i gained, loyalty was a new position for me and was going to be raised to team lead, this was my first time in loyalty i am a very capable of learning anything new and will be better at anything that is needed to be learned. Bitesquad- Waitr: From July 12, 2019- July 1, 2020 I started off as a customer service representative handling up to 4-6 orders at a time, from declining orders, to accepting by verifying with our customers, restaurants, drivers. After one week i was in the Dispatch department for around 3 months which was a different environment for me as well as a new challenge, i had to manage 3 monitors for 12 hours, it included verifying orders from each market, which we would get around 20-100 orders just in one market, and i would manage up to 7 markets, as well as over 20 drivers to 50 drivers in one market, we would need to multitask since we would need to chat with our drivers, at times we would need to contact them to ensure the procedures were being done correctly, we would use Discord to communicate with our team mates from other markets, after 3 months i was moved up to Supervisor for a new campaign called Waitr for Food Delivery Service, It was a great experience and i learned a lot from everyone, it taught me how to be a better leader and to approach my agents, i would provide feedback to my agents every 2 weeks regarding their metrics, which included AHT, CSAT, As well as how many chats were taken, The agents would only take chats, and if necessary they would contact the restaurant or driver, We would have meetings every 2 weeks as well, we would have communication through Slack with our other teammates and other representatives from the US, we would have different, as well as we had to assist agents in the US in customer support chat, it was a great challenge for me to take upon.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Debt Collection
    Supervision
    Sales
    Customer Experience
  • $9 hourly
    I am a proactive person who likes to work as a team, both in calm and fast-paced environments, bilingual and demanding in the quality of my fruits, I maintain interpersonal, technical and organizational qualities, I am very reliable, discreet and ethical in my work, committed to excellent service.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Science Tutoring
    Spanish Tutoring
    Third-Party Logistics
    English to Spanish Translation
    General Transcription
    Customer Relationship Management
    Scheduling
    Medical Transcription
    Customer Service
    Typing
    English
    Online Chat Support
    Email Support
    Phone Support
  • $8 hourly
    Great communication skills, Fast Learner, Team worker, Goal oriented and continued progress and Excellent typing skills
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Communication
    Product Knowledge
    Hardware Troubleshooting
    Communication Etiquette
    Customer Support
    Email Support
    Zendesk
  • $7 hourly
    I have a great customer service presentation, look forward on provided assistance and generation a proper resolution for issues. I want to improve my skill sets by acquiring preparation for a better, more efficient service. I enjoy generation a harmonious environment with customers to provide proper feedback and get that positive response. Overall I'm looking to grow in this work environment and provide a great reliable experience.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Communication Etiquette
    Microsoft Office
    Hardware Troubleshooting
    Computer Network
    Customer Support
    Email Support
    Online Chat Support
  • $25 hourly
    Experienced IT Administrator with over 8 years of expertise in cloud administration, infrastructure, and security. Proficient in managing and optimizing servers, networks, and cloud services, with a focus on Azure and currently pursuing AWS Skillset. Skilled in implementing robust security measures, conducting risk assessments, and actively participating in incident response. Demonstrated ability to streamline IT operations, ensuring seamless integration of technology solutions to meet organizational objectives.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Incident Management
    Desktop Application
    ITIL
    Computer Skills
    IT Asset Management
    Helpdesk
    Customer Support
    Leadership Skills
    Customer Service
    Network Monitoring
    Amazon Web Services
    Microsoft Azure
    Salesforce
    Office 365
  • $7 hourly
    Customer experience driven. Soft skills. Tech support. Bilingual. Computer proficiency. Standard process creation.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Employee Training
    Team Training
    Cross Functional Team Leadership
    Customer Support
    Interpersonal Skills
    Email Support
  • $15 hourly
    Professionalism. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Administrative Support
    Customer Service
    Hardware Troubleshooting
    Customer Support
  • $80 hourly
    **Digital Advertising Operations Expert and Google Ad Manager Specialist** Welcome to my Upwork profile. I bring over 10 years of specialized expertise to the online advertising domain, with a dedicated focus on Google Ad Manager (GAM) for solutions in monetization, management, and advertising optimization. **Areas of Specialization:** - **Google Ad Manager (GAM/DFP) Proficiency:** Advanced experience in ad server implementation, crafting ad unit hierarchies, ad trafficking, campaign management, setup of ads.txt, and detailed reporting and analysis. I provide strategic oversight that drives both direct and programmatic monetization. - **Programmatic Advertising:** I have extensive knowledge of DSP and SSP platforms, skillfully handling configurations and optimizing ad sale integrations. I offer direct access to quality demand partners to fully leverage revenue opportunities through Google Ad Exchange, Amazon, and more. **Commitment to Client Success:** Transparency and the achievement of measurable results underpin my professional philosophy. The satisfaction and success of my clients stand as the foremost evidence of my detail-oriented approach and strategic focus on every project. I am dedicated to delivering exceptional service that ensures peak performance and effectiveness in your advertising campaigns. If you are looking to elevate your advertising operations with exceptional management and a strategy focused on maximizing revenues, I invite you to contact me to discuss how I can help you reach your advertising goals with the expertise and reliability your company deserves.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Google Ad Manager
    Revenue Management
    Ad Server
    Google Ads
    Programmatic Campaign
    Campaign Management
    Web App Penetration Testing
    Google AdSense
  • $10 hourly
    Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as we a creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Debt Collection
    Active Listening
    Cold Calling
    Problem Solving
    Sales
    Customer Service
    Lead Generation
  • $6 hourly
    ? OBJECTIVE I seek challenging opportunities where I can fully use my skills for the success of the organization.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Telemarketing
    Phone Support
  • $13 hourly
    Hi thank you for looking at my profile with 10 years of diverse experience in sales, customer service, and administrative roles • Proficient in managing calendars, scheduling appointments, and coordinating meetings • Skilled in handling various administrative tasks with meticulous attention to detail • Committed to delivering exceptional customer experiences and resolving inquiries promptly • Strong interpersonal and communication skills for effective collaboration with clients and stakeholders • Adaptable to new technologies and quick to learn new tools • Organizational prowess to streamline operations and enhance productivity • Dedicated to exceeding expectations and providing seamless virtual assistant support Let me bring a visually pleasing and efficient touch to your administrative needs as a virtual assistant. With my 10 years of experience, attention to detail, and commitment to excellence, I am confident in my ability to provide top-notch assistance.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Scrum
    Social Media Engagement
    Virtual Assistance
    Customer Service
    Time Management
    Online Chat Support
    Phone Support
    Email Support
  • $20 hourly
    I'm a skilled Email Handling Engineer & Cloud Collaboration Specialist with expertise in Google Workspace, Microsoft 365, cPanel Email, and Zoho Mail. I can streamline your setup, enhance security, automate tasks, and even migrate you seamlessly to a new platform. Let's discuss how I can optimize your email operations and boost team collaboration! Strengths & Skills: Expert Setup & Management: Google Workspace (Gmail, Drive, Calendar), Microsoft 365, cPanel Email, Zoho Mail. Enhanced Security: Implement robust email security measures (SPF, DKIM, DMARC) to protect your domain. Improved Efficiency: Automate email tasks, create custom filters & workflows. Seamless Migration: Migrate seamlessly between email platforms with minimal downtime. Highlights: Successfully migrated more than 50 companies from and to Google Workspace/Microsoft 365. Achieved a 100% improvement in email deliverability for business, government and education clients. Education: Professional Google Workspace Administrator. Passionate about helping businesses leverage the power of email and cloud collaboration tools. Let's discuss how I can optimize your email operations!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Google Cloud Platform
    Web Development
    Gmail
    Google Workspace
    System Administration
    Mobile Device Management
    AWS Server Migration
    Network Administration
    Antivirus & Security Software
    Collaboration Tool
    Email Deliverability
    Web Hosting
    Google Workspace Administration
    End User Technical Support
  • $12 hourly
    Hello there, My full name is Fernando Boudib Martinez, originally from Chihuahua, Mexico, and currently residing in Aldama, Chihuahua. As a father of two daughters, I am driven to seek new opportunities that will provide stability and growth for my family. Over the course of my career, I have gained valuable experience working in various positions within call centers, specifically focusing on customer service and technical support. I have had the privilege of working with reputable companies such as DHL, FedEx, and HealthNet. With 10 years of professional experience, including the past four years of remote work, I have honed my skills in effectively resolving customer inquiries and providing technical assistance. I take pride in my ability to actively listen to customers' needs and utilize all available tools, such as Zendesk, CRMData, HUB SPOT, ZOHO, and Centene app/tools, to ensure prompt and accurate solutions. My empathetic approach and extensive vocabulary enable me to deliver exceptional service, striving to achieve first-call resolution and foster customer satisfaction. Furthermore, I am accustomed to working in fast-paced environments and have developed a positive mindset that drives me to meet and exceed goals. Throughout my career, I have consistently demonstrated a commitment to personal and professional growth, actively seeking opportunities to expand my skill set and contribute to the success of the company I work for. I am always listening to what the people say and provide the best option based on what they say very carefully. Thank you for the time you take to read all this. Sincerely, Fernando Boudib Martinez
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    English
    Spanish
    Outbound Sales
    Outbound Call
    Customer Support
    Customer Satisfaction
    Customer Service
    Phone Communication
    Online Chat Support
    Email Support
    Tech & IT
  • $8 hourly
    Hola, Soy asistente virtual con experiencia en Atención al cliente, ventas, reservaciones, manejo de redes sociales, además que siempre me estoy capacitando para brindarte un mejor servicio y hacer de este trabajo un lugar en el cual confiar plenamente. Me considero una persona super empática con los clientes y demás con el fin de ofrecer un mejor servicio y una grata experiencia, siempre con muchas ganas de aprender de los mejores y dispuesta a salir de mi zona de confort y ayudarte en tu día a día. Me encantaría formar parte de tu equipo y brindarte todo mi apoyo en diferentes áreas como: * Organizar tu agenda * Organizar y redactar e-mails * Diseño gráfico en Canva * Wordpress * E-mail Marketing * CRM management * Admin tasks * Data Entry * Investigación en la web * Redes sociales * Traducción * Marketing digital * Copiar pegar ------------------------------------------------------------------------------------------------------ Hello, I am a virtual assistant with experience in customer service, sales, reservations, social media management, plus I am always training to give you a better service and make this job a place in which to fully trust. I consider myself a super empathetic person with customers and others in order to provide better service and a pleasant experience, always eager to learn from the best and willing to get out of my comfort zone and help you in your day to day. I would love to be part of your team and give you all my support in different areas such as: * Organize your schedule * Organize and write e-mails * Graphic design in Canva * Wordpress * E-mail Marketing * CRM management * Admin tasks * Data Entry * Web Research * Social networks * Translation * Digital Marketing * Copy Paste
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Bookkeeping
    Email Support
    Translation
    Email Marketing
    Social Media Content
    CRM Development
    Customer Experience
    Digital Marketing
    Data Entry
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.