Hire the Best Technical Support Specialists
in Mexico

IT Support Specialist with nearly 9 years of experience in Tier 1/2 service desk support, technical troubleshooting, and bilingual customer service. I specialize in resolving hardware, software, and VPN connectivity issues across Windows and macOS environments, managing support requests through Jira Service Desk and Slack, and building knowledge base documentation that improves team efficiency. My experience spans IT services, real estate, e-commerce, and security monitoring, working with tools like Active Directory, ServiceNow, Salesforce, and Confluence. I'm bilingual in English and Spanish, with a strong track record of clear communication with both technical and non-technical stakeholders. I'm also AI-fluent, using tools like Claude and ChatGPT to streamline daily workflows and support faster, more effective problem-solving.

Looking for someone loyal and committed to work? French and English speaker? 5-Year-experience IT Support specialist eager to contribute to team success through hard work, attention to detail, soft skills and more I love working remotely and prioritize tasks; do researches, troubleshooting, Educate end-users and to have a balanced life between work and personal life. Thanks for looking at my profile, I look forward to meeting with the ones who want to work with me!

I have 4 years of experience in Technical Support for telecom through inbound calls and live text chat, as a technical support specialist, I provided assistance in loss of data, video, and voice services. I also support customers from the US and LAN regions on their internet connectivity through the technical department of Hotels which includes but not limits to bypass devices with their devices information and through the configuration of certain Access Points. I was able to let every customer know that we know what we do and that they are in the best hands when they reach us, I also assist with the decisions of our leaders on the best scenarios for trainee agents. I work efficiently fast and always ask if something is not clear, fast learner, competitive technical support skills, easy to talk person. I always want to push myself to the limit and want to know everything in regard to technology.

Hi there! Im Alinne I have worked in various areas of IT technology for over eight years. I have mainly worked in the hospitality industry, in roles such as technical support, help desk support, network assistant, IT coordinator and IT sub manager. I consider myself as someone hardworking and reliable with strong communication and interpersonal skills to resolve technical issues and perform IT-related troubleshooting. My areas of expertise: • Provide remote end-user support, troubleshooting and resolving technical issues using remote desktop tools and other software. • Installation, configuration, upgrading, troubleshooting and documentation of various software, applications and windows, linux and mac operating systems • I am experienced in managing networks, including LAN, VLAN, firewall, DHCP and DNS, and I am also skilled in troubleshooting. • Creation Technical documentation, such as user manuals, how-to guides, SOPs, Policies, procedures. • Patch management, system upgrades, and security best practices Proficiency on these tools: o Microsoft office suite 365(word, excel, outlook, drive, sharePoint) o Trello, Asana o Zoom, MS Teams, LogMeIn, Any desk, Zendesk o Microsoft environments include AD, MS-SQL, MS-365 with Exchange, Windows Server, Windows 10, Windows 11 o Firewall: Fortinet Fortigate, Linux IPTables and Shoreline firewall. o Switching & Routing: Cisco, HPe Aruba, Allied Telesis, Unifi, Netgear. o Access Point Ruckus, Cisco, Unifi, HPe Aruba o Hospitality systems such Opera, Simphony, Sonifi, guest hotspot gateway o Avaya VOIP Please feel free to invite me to review your job or project. I would be happy to send you a proposal and show you how I can help streamline your workflow, free up your time with my work. Hope to hear from you soon!

Operations-driven professional with 5+ years of experience across project coordination, customer service, sales, technical support, and healthcare operations. Proven success managing scheduling, case requirements, equipment coordination, team performance, and process improvements across remote and fast-paced environments. Skilled in analyzing operational needs, coordinating cross-functional activities, resolving complex issues, and maintaining high service and performance standards.

Bilingual Customer Support and Sales Specialist with 5+ years of experience helping clients in English and Spanish. Skilled in technical support, inbound sales, and customer service with a focus on clear communication and problem-solving. I’ve worked with US companies delivering reliable support and driving results.