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Cybersecurity Specialist with 10+ years of experience in enterprise environments, with a strong focus on security operations, platform security, and protection of critical infrastructure. Experienced in securing enterprise systems across endpoint, network, email, and web layers, supporting regulated environments and strengthening access controls, threat detection, and overall security posture. Proven ability to identify risks, enhance security controls, and support secure operations across complex, distributed environments.

Welcome to my profile, I have +8 years of experience in IT Services such as cibersecurity, AI, corporate projects, technical writing, data ETL, ITIL, SCRUM and management. I have worked in 4 different countries. I know Spanish, English, Portuguese and currently studying at the Goethe institut to get my A1 German cert

As a Microsoft 365 Architect with over twenty years of experience, I have witnessed the evolution of the collaboration ecosystem from on‑premises servers to the agility enabled by generative AI. I am excited about the opportunity to bring this background to your organization and help strengthen and scale your cloud infrastructure. My current focus is built on three pillars that can deliver immediate value to your team: - Modern Work & AI: Leading the adoption, governance, and operation of Copilot for Microsoft 365 and Exchange Online across global environments. - Security & Identity: Expertise in Entra ID, Conditional Access, and hybrid identity architectures to ensure operational security and compliance. - Operational Excellence: Streamlining service architectures and workflows to enable accurate audits, agile provisioning, and frictionless large‑scale data migrations. I have successfully led digital transformation initiatives for organizations such as Flex, Gulfstream, and CEMEX, turning technical complexity into scalable, secure, and business‑aligned solutions. My goal is to enable sustainable productivity through modern, governed, and AI ready platforms. I hold certifications including M365 Identity & Access Administrator and ITIL, which reinforce my structured, results driven approach. I would welcome the opportunity to my technical expertise can support and accelerate your organization’s projects and technology strategy. My certifications: ▓ MCSA Office365 ▓ MCSE Productivity ▓ MCSE Messaging ▓ MCSA Windows Server 2016 ▓ ITIL Foundation | PeopleCert. ▓ Certification Microsoft Certified Managing Office 365 Identities and Requirements ▓ Certification Microsoft Certified Enabling Office 365 Services ▓ Certification Microsoft Certified Windows Server 2016: Installation, Storage, and Compute ▓ Certification Microsoft Certified Windows Server 2016: Networking ▓ Certification Microsoft Certified Microsoft 365 Fundamentals ▓ Certification Microsoft Certified Microsoft 365 Security, Compliance and Identity Fundamentals ▓ Certification Microsoft Certified: Microsoft 365 Identity and Access Administrator Associate ▓ Fundaments Unix and Linux | HP ▓ Certification Microsoft Certified Technology Specialist ﴾MCTS﴿ Windows 7 Config ▓ Certification Microsoft Certified ﴾MCTS﴿ Microsoft Exchange Server 2010, Config ▓ Certification Microsoft Certified ﴾MCITP﴿ Enterprise Messaging Admin on Exch 2010 ▓ Certification Microsoft Certified Core Solutions of Microsoft Exchange Server 2013 ▓ Certification Microsoft Certified Advanced Solutions of Microsoft Exchange Server 2013

With over 15 years of experience in IT, I have a strong background in managing enterprise-level infrastructure for global organizations, specializing in Microsoft 365 and Exchange administration. I excel at troubleshooting complex technical issues and have expertise in Active Directory management, PowerShell scripting, and cloud technologies. Fluent in English and Spanish, I bring excellent communication skills and a proactive approach to problem-solving. I thrive in dynamic IT environments, continuously expanding my knowledge and maintaining focus under pressure. My extensive experience, ongoing professional development, and commitment to operational excellence make me a valuable asset in driving business success.

I help companies design and improve their IT Service Management processes, incident management, major incident response, problem management, and service improvement, without needing a full-time hire. I currently lead Major Incident Management for a 24x7 IT Operations Center supporting an important company, where I manage a team of incident managers, own SLA/KPI reporting, and have built out problem management and continuous service improvement processes from the ground up. I work part-time/project-based, so I'm ideal for: Setting up or auditing your ServiceNow incident/problem workflows Writing SOPs, runbooks, and post-incident review templates Designing KPI/SLA tracking and reporting structures Building out a service improvement (continuous improvement) program ITIL process consulting for growing IT teams I bring 15+ years across help desk leadership, L1/L2 support operations, and enterprise IT operations centers, with direct ITIL process ownership at the leadership level.

INFORMATION TECHNOLOGY SPECIALIST PROJECT MANAGER Bilingual Executive, Leader with Vast Experience in Proactive Information Technology Solutions. Innovative thinker, strategic planner and former of higly effective teams. High integrity and levels of energy, known for the ability to maximize value in information tecnology, supporting the executive decision making process. I lead multidisciplinary teams, optimizing operational IT processes, increasing productivity, security, and reducing costs. Certified Project Manager by the Project Management Institute. MAIN ACHIEVEMENTS Solid record in project management, development and implementation of IT solutions through a situational and participative leadership, ensuring high standards of quality and service. Manage cross functional teams creating solid IT platforms protecting data, enhancing user experience and increasing profitability. Strategic Planning During the development of an invoicing platform, I evaluated external and internal proposals, including cost benefit analysis, implementation timing and resources. Finally deciding for a hybrid solution, where we incorporated the advantages of both oiriginal options, we took the plan execution until completion, creating a platform that was functional, friendly, and in full compliance with the Company's initial objectives. Effective Communicator Managing a timeline with 24 projects related to web and application security for my client, a major Finantial Intitution, many of which with paralel executions, I effectively communicated milestones and progress across the several teams I led, the vaste net of stakeholders I served, internal and external customers, keeping them all in synergy and aligned with the overal strategy, this in communication lines in both spanish and english. Leadership I've lead multidisciplinary teams and inherited corporate joint ventures, transforming initially disperse teams and achieving an effective integration, facilitating teamwork and the inter departamental interaccion towards results. Customer driven and vocation to serve In the pursuance of meeting internal customer expectations, I've programmed, created and developed a module for interconnection of invoices from scratch within Oracle, with the objective of improving service levels and the automatization of internal procesess. Proactive Focusing my solutions and strategies on prevention of loss and failure, I proactively developed over 30 initiatives sucessfully preventing hacker damage, ATM code violation, web transfer encryptations and resource management restructure in order to prevent, protect and secure data, user experience, internal processes and systems.