Hire the Best Managed Services Professionals

Need a reliable Microsoft 365 and MSP engineer to resolve issues quickly, improve security, and keep your business running smoothly? I have 7+ years of experience supporting US-based Managed Service Providers (MSPs), delivering Microsoft 365 administration, Azure management, Windows Server administration, and Level 1/Level 2/3 IT support for small and mid-sized businesses. I can help with: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Microsoft Entra ID (Azure AD) & Intune Windows Server 2016/2019/2022 & Active Directory Azure Virtual Machines & Cloud Administration User Onboarding & Offboarding Microsoft 365 Migrations SharePoint Permissions & Access Management VPN, DNS, DHCP & Network Troubleshooting VMware & Hyper-V Backup Solutions (Veeam, Acronis, Unitrends) MSP Tools ConnectWise • NinjaOne • ServiceNow • Jira • Zendesk • Freshdesk • IT Glue Why Work With Me? ✅ 7+ years supporting US-based MSPs ✅ Microsoft Certified (AZ-800 & AZ-801) ✅ Fast troubleshooting and root cause analysis ✅ Clear communication and detailed documentation ✅ Reliable remote support during US business hours ✅ Long-term IT support and infrastructure management I help businesses reduce downtime, strengthen their Microsoft 365 environment, and keep their IT infrastructure secure and reliable. If you're looking for a dependable Microsoft 365, Azure, or MSP professional who takes ownership and delivers practical solutions, I'd be happy to discuss your project.

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

Hi, I’m Tina — I have Over 25+ years of experience - Office Manager, Supply Chain Manager, Property Manager, Administrative & Executive Assistant, supporting business operations and working directly with executive leadership. I help busy professionals stay organized, manage workflows, and keep daily operations running smoothly. I am highly detail-oriented, reliable, and comfortable working independently in a fully remote environment as I have worked Fully Remote for the last 8-1/2 years with great professionalism. ◆ What I Can Help With: • Typing Accuracy 61WPM 98%Accuracy (Certification of achievement) • Email Management • Administrative & Executive support • Data entry & database management • Document formatting, proofreading & organization • Spreadsheet management & reporting • Customer & vendor communication • Medical Supply Distribution- Including Insurance Claims & Verifications • Internet research & task coordination • Website testing & usability feedback • Voice Recordings in English ◆ Why Work With Me: • 25+ years of Office & Medical Supply Chain Management experience • 25+ years Administrative & Operation support • 6+ years Property Management & Onsite Resident Management • 8+ years working remotely with strong time management • Clear, professional communication • Highly organized, detail-oriented & dependable • Able & willing to learn new systems • Reliable, proactive, and easy to work with I take pride in delivering accurate, high-quality work and making my clients’ day-to-day operations easier and more efficient. I'm available for immediate hire for full time & part time work. I have received all 5 Star Ratings for all Upwork Clients & have received multiple projects for the same clients. Thank you Tina Zigoures

I support MSPs in delivering faster assistance, enhanced endpoint security, and streamlined IT operations. With over 11 years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, Autotask, Datto, ITGlue, and PowerShell automation, I independently manage tickets, optimize workflows, and drive efficient service delivery from day one. My strong communication skills enable me to manage difficult customers effectively and ensure they leave satisfied with a positive experience. Key Skills - Microsoft Azure Cloud Services - Microsoft 365 / Office 365 (Exchange, SharePoint, Teams, OneDrive) - Windows Server (2003/2008/2012/2016/2019/2021) - Exchange Server (2000–2019) - Windows OS (7, 8, 10, 11) - Exchange Migrations & Tenant Management - Azure AD, Azure Portal, Virtual Machines, Recovery Services - G Suite Administration - Mac OS Troubleshooting & Integration - IT Documentation (ITGlue, HUDU) - RMM & Ticketing Tools (ServiceNow, Jira, Autotask, Quick Assist, Datto) Server Platform Services - Enterprise server hardware & OS support - L1/L2/L3 support & problem management - User & access management - Performance & capacity management - OS installation, configuration, upgrade & migrations - Mac OS integration with Windows networks Certifications MS-101 - Plan, implement, and manage Microsoft 365 services securely and efficiently. MS-203 - Microsoft 365 messaging, including Exchange Online, hybrid configurations, security, and compliance MS-500 - Identity and access management, information protection, and Microsoft 365 compliance. MS-100 - Enterprise Administrator Expert credential. MS-533 - Manage and deploy Azure services MS-663 - Exchange on premise implementation and designing. MS-662 - Mailflow and Exchange infrastructure design MCSA - Microsoft Certified Solutions Associate MCSE - The Microsoft Certified Solutions Expert Education MBA in Information Technology

I provide expert application support with over 9 years of experience in healthcare and enterprise IT environments. My focus is on delivering reliable first and second-line support for clinical applications and network infrastructure. I excel in diagnosing and resolving software and hardware issues, ensuring optimal system uptime. Proficient in Windows Server, Active Directory administration, and ITSM ticket handling, I bring a structured approach to technical challenges. My strong communication and problem-solving skills foster effective collaboration with both clinical and non-clinical teams. With a Master's in Advanced Computer Science and certifications including MS Power Plat Form, CompTIA A+, ITIL v4, and SAP, I am equipped to address complex IT needs. If you're seeking a skilled analyst ready to enhance your IT operations, let's discuss how I can support your project.

M365 | Workflow Automation Specialist | Power Platform & Data Automation | 20+ Years of Engineering Excellence I am a highly results-driven Microsoft 365 and Power Platform Consultant with 20+ years of engineering and digital transformation experience supporting organizations across the United States, Canada, and the UK. I specialize in developing end-to-end workflow automation solutions using Microsoft Power Apps, Power Automate, Power BI, SharePoint Online, and Microsoft Teams, enabling businesses to modernize operations, eliminate manual processes, and achieve scalable digital transformation. Current Professional Engagements U.S. Based Healthcare Organization I lead the design, development, implementation, and support of a fully centralized Microsoft Power Platform ecosystem, including: ☑ PowerApps-based workflow management ☑ Automated Microsoft Form processing ☑ SharePoint site architecture & folder provisioning ☑ Milestone and compliance tracking ☑ PDF-based documentation and certificate generation ☑ Power Automate email triggers and notifications ☑ Access and license management ☑ End-to-end document lifecycle digitization ☑ 3rd Party API integration to connect product availability and real-time inventory visibility. I recently integrated Power BI dashboards inside Power Apps to deliver real-time insights into patient activity, treatment volume, and operational performance for leadership decision support. Additionally, I am supporting the development of a web-based marketplace with 3rd-party warehouse integration via API to optimize product availability and real-time inventory visibility. U.S. Based Chemical Manufacturing Organization ☑ Designing Power Automate workflows to streamline internal procedures ☑ Integrating operational data across multiple tenant environments ☑ Process digitalization and document automation UK Based Bidding & Tendering Company ☑ Development of automated bid workflows ☑ Creation of Microsoft Copilot-powered AI assistants ☑ Website development and integration to Microsoft 365 automation ☑ Data processing and reporting improvements US Based Construction & Engineering Company ☑ Vendor database management ☑ License validity tracking ☑ Document model and SOP updates ☑ Data validation and compliance reporting ☑ Automation implementation to standardize operational processes Core Expertise ☑ Microsoft 365 Architecture & Administration ☑ Power Platform (Power Apps | Power Automate | Power BI) ☑ SharePoint Online & Teams Collaboration ☑ Digital Workflow Automation ☑ Regulatory & Compliance Documentation ☑ Data-Driven Decision Support What I Deliver ☑ Intelligent automation that reduces manual work ☑ Centralized digital ecosystems ☑ Faster approvals & communication workflows ☑ Paperless documentation ☑ Real-time reporting & dashboards ☑ Enterprise-grade productivity improvement Additional Professional Services ☑ Virtual Assistance & PMO support ☑ App & Software QA testing ☑ CVAT Image Annotation (AI/ML) ☑ WordPress & Shopify development ☑ Digital content production ☑Social media & branding ☑ Presentation design ☑ File conversions & document formatting Industries Served 🟦 Healthcare 🟦 Construction 🟦 Engineering 🟦 Bidding & Tendering 🟦 Chemical Manufacturing 🟦 Small Business & Startups 🟦 Professional Services My Microsoft Technology Stack ☑ PowerApps (Canvas & Model-Driven) ☑ Power Automate Cloud Flows ☑ Power BI Reports & Embedded Analytics ☑ SharePoint Online Architecture ☑ Microsoft Teams Collaboration ☑ Microsoft Forms / Approvals ☑ PDF & Document Automation ☑ Data Connectors & API Integration ☑ Power Platform Admin Center Let’s Work Together Whether you need a full Microsoft 365 process automation, a custom PowerApp solution, Power BI dashboards, or ongoing operational support: I bring enterprise-grade experience and long-term commitment to every client. 📌 I look forward to helping you digitize, automate, and elevate your business processes through smart Microsoft technologies. #Microsoft365 #PowerAutomate #PowerApps #PowerBI #SharePointOnline #MicrosoftPowerPlatform #Office365 #MicrosoftTeams #M365Consultant #BusinessProcessAutomation #DigitalTransformation #CloudProductivity #PowerPlatformConsultant #ProcessAutomation #SharePointDeveloper #PowerAppsDeveloper #PowerAutomateSpecialist #MicrosoftSolutions #DataAutomation #MSPowerBI #MicrosoftConsultant #ComplianceAutomation #WorkflowAutomation #PowerPlatformExpert #ModernWorkplace #MicrosoftAdmin #LowCode #NoCode