Hire the Best Managed Services Professionals

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

Let me help you achieve your goals with precision, efficiency, and dedication to excellence. With expertise in Microsoft Word, Dynamics 365, Excel, Outlook, Teams, Google Sheets, Google Docs, ADP Workforce, and SAP, I excel at creating reports, managing budgets, and streamlining workflows. My strong data entry and proofreading skills ensure accuracy and clarity across all tasks, from detailed reports to professional communications. I thrive under tight deadlines and bring meticulous attention to detail to every project, whether coordinating cross-departmental initiatives, managing production schedules, or analyzing data to guide decisions. My experience includes collaborating with Planning, Sales, EHS, and Finance teams to align objectives and deliver measurable results. As a skilled communicator and problem solver, I am dedicated to delivering high-quality outcomes while mentoring team members to foster growth and achieve shared goals. Whether optimizing inventory, driving cost-saving initiatives, or improving operational processes, I am committed to excellence in every aspect of my work. I would welcome the opportunity to contribute my skills and expertise to your project. Thank you for considering me. I look forward to discussing how my background and vision align with your goals. Sincerely, Jared

Professional Overview I am a versatile virtual operations and administrative professional with over a decade of experience supporting nonprofits, government-funded programs, healthcare systems, and corporate environments. My background includes procurement, contract management, HR and recruiting support, AP/AR, data management, program administration, and high-volume customer service. I have successfully managed and supported large community programs—including rental assistance, youth worker well-being initiatives, workforce development services, and nonprofit program operations. My work ensures organizations stay compliant, organized, and running smoothly while improving service delivery for the people they serve. In addition to my operations work, I provide consulting services for nonprofits and small businesses, helping them streamline processes, create documentation, build financial systems, and ensure compliance with federal requirements such as 2 CFR 200. Clients appreciate my reliability, problem-solving skills, attention to detail, and ability to take ownership of complex tasks with minimal oversight. ⭐ What I Do (Virtually) Administrative & Operations Support Calendar, inbox & document management SOP development, workflow mapping & process improvement Program administration & reporting Project coordination across multiple teams HR support, onboarding and staff documentation Meeting minutes, summaries & executive support File digitization & records management Finance & Accounting Support Accounts Payable / Accounts Receivable Invoice processing, reconciliation & payment tracking Deposit logging, revenue tracking & expense alignment Financial file organization & audit readiness Budget tracking & federal reimbursement documentation Bill.com, QuickPay & similar systems Procurement, Contracts & Vendor Management RFP drafting, sourcing & competitive quote analysis Contract drafting, redlining & execution workflow Vendor onboarding & performance monitoring ERP purchasing workflows & procurement documentation Spend tracking, cost analysis & purchasing compliance Federal grant procurement support, including Uniform Guidance (2 CFR 200) Data & Systems Support Data entry, cleanup, verification & quality control CRM & ERP support, testing & workflow documentation System updates, user support & process mapping Report creation, dashboards & data summaries Customer Service & Communications High-volume call center operations & QA oversight Phone, email & chat-based customer support Issue resolution & escalation management Script writing, training materials & coaching Client service for government-funded and nonprofit programs ⭐ Program & Nonprofit Experience I bring extensive real-world experience managing and supporting programs that impact communities, including: Rental Assistance Programs Managed applications, documentation, eligibility reviews, vendor payments, and customer inquiries for high-demand housing support programs. Youth Worker Well-Being Initiatives Coordinated youth-focused program delivery, created workflows, monitored performance data, and supported partner organizations. Workforce Development & Community Programs Assisted with training programs, employer outreach, participant tracking, reporting, and service coordination. Nonprofit Consulting Helped organizations build systems for compliance, documentation, procurement, reimbursement, financial tracking, and operational efficiency. This background allows me to navigate complex, fast-moving environments with professionalism and accuracy. ⭐ Strengths & Skills Core Strengths Detail-oriented and accurate Highly organized and proactive Strong multitasker in high-volume environments Excellent written & verbal communication Skilled at breaking down complex processes Confidentiality-focused and dependable Specialized Skills Federal compliance (including 2 CFR 200) Contract drafting & procurement negotiation Subrecipient monitoring support Audit readiness & documentation review Workflow design & SOP creation Technical writing & meeting documentation Systems & Software ERP & Procurement: SAP, PeopleSoft, Agiloft, Microix, MIPPS Financial Platforms: Bill.com, QuickPay Productivity: Microsoft Office Suite, Google Workspace CRM & Call Center: Multiple CRM and support platforms Digital Tools: Adobe Sign, SharePoint, Workflow tools ⭐ How I Can Help You I provide reliable, high-quality virtual support that helps organizations: ✔ Stay organized and compliant ✔ Reduce administrative burden ✔ Improve financial accuracy ✔ Streamline purchasing and contract workflows ✔ Strengthen customer service and communication ✔ Enhance program operations ✔ Keep projects moving forward Whether you need daily operational support, financial processing, procurement and contract work, program administration, data entry, or customer service, I am here to make your workload lighter and your processes smoother.

Senior managed services expert with 20+ years of overall experience in IT and 15+ specifically in managed services. This experience bridges two areas: technical and internal operations. His technical experience focuses on leading senior technical work in all areas of SMB IT, with significant amounts of both project work and day-to-day technical support in addition to long-term IT strategy planning, account management, and consulting for MSP client base and MSPs in general. Technical experience is primarily but not only in Microsoft Windows Server and desktop operating systems, Active Directory and assorted common server roles, Office 365 and Exchange, Hyper-V and VMware virtualization, clustering and storage, Mimecast, Proofpoint and other email security platforms, identity management (SSO, MFA, SAML), the Azure platform, backup systems like Datto and Veeam, firewalls (SonicWALL, Sophos XTM and UTM plus some exposure to Fortigate and Palo Alto), Cisco and Cisco Meraki, Extreme Networking, Brocade, Ruckus, HP and Dell switching, Ubiquiti, and others. Chris also has significant experience and education in IT and information security in general. On the operational side, Chris's expertise includes comprehensive work in internal managed services operations, both building and expanding new and existing practices from start-ups to mature businesses. Specific areas of managed services experience aside from technical service delivery to clients includes, but is not limited to: service desk management and best practices, project management and scoping, team management and individual mentoring, reporting and dashboarding, data analytics, documentation and building or maintaining documentation repositories like IT Glue, process building and efficiency-focused strategic problem solving, internal toolset systems building and deployment, PSA/ticketing and RMMs of several vendors, and various security and management tools of many types and flavors. Chris has significant experience with EOS, Connectwise Manage and Autotask PSAs, Kaseya and Automate RMMs, Brightgauge, the entire Sophos Central product line, Auvik, Liongard, Perch, Carbon Black, Cisco Umbrella, and API integrations between all of these tools and others.

🏆 T͏O͏P͏ R͏A͏T͏E͏D͏ 🏆 💯 Job Success rate💯 I'm a sales and business development expert and a part of Elite Sense Consulting team with a passion for driving growth and closing deals. With years of experience, I’ve developed effective sales strategies that achieve results. 📈 As the leader of a highly motivated team, We’re always looking for innovative ways to chase opportunities and expand market reach. 🚀 We’ve consistently driven revenue growth and secured profitable deals for our clients. Our secret to success? A keen eye for emerging trends and a commitment to staying ahead of the competition. 🕵️‍♀️ We know how to identify opportunities and capitalize on them, and we’re not afraid to take risks to achieve results. 📞 🇸‌🇪‌🇳‌🇩‌ 🇲‌🇪‌ 🇦‌ 🇲‌🇪‌🇸‌🇸‌🇦‌🇬‌🇪‌ 🇹‌🇴‌ 🇸‌🇨‌🇭‌🇪‌🇩‌🇺‌🇱‌🇪‌ 🇦‌ 🇨‌🇦‌🇱‌🇱‌ 🇦‌🇳‌🇩‌ 🇩‌🇮‌🇸‌🇨‌🇺‌🇸‌🇸‌ 🇭‌🇴‌🇼‌ 🇼‌🇪‌ 🇨‌🇦‌🇳‌ 🇬‌🇷‌🇴‌🇼‌ 🇾‌🇴‌🇺‌🇷‌ 🇧‌🇺‌🇸‌🇮‌🇳‌🇪‌🇸‌🇸‌ 📞 Why Elite Sense Consulting? 🚀 📌 Multilingual proficiency in Arabic, English, French, and Spanish. 📌 Hassle-free and fast service. 📌 24/7 availability for timely and efficient support. 📌 Collaborative approach for seamless teamwork. 📌 Personalized approach and tailored solutions. 📌 Exceptional communication skills for effective client relations and collaboration. 📌 Keen attention to details for accurate and efficient work. 📌 Adaptability and flexibility in fast-paced environments. 🏆 Don't just take our word for it, here's what some of our satisfied clients have to say 🏆 ✨“We are extremely pleased with your company and the recruitment process you did for us. The employees that were arranged for us have been top-notch in terms of qualifications and skill set, adding to this the impressive role you played in the training sessions and the follow ups as well . The communication and coordination throughout the hiring process was excellent and we felt well informed and supported every step of the way. We highly recommend your company to anyone looking for top-notch talent.“✨ Mirna - Westgate Managing Capital, Canada ✨“I would like to try and express how grateful I am about having the Virtual Assistants team playing on my side. The whole team is really great professionals, scalable for the way of your firm process, correct, and always on time. They add value to my work and business activities. I am happy with their previous works and wouldn’t hesitate to work with them again. I am 100% with the job done by Virtual Assistants. The biggest benefit is that Virtual Assistants investigated and paid attention to every detail of our specific business tasks. As a result, the job was correctly done and our goal was achieved.”✨ M.Salem - apgamz, KSA ✨"Outstanding agency with great freelancers always ready to make your life easier. They progressively took more and more tasks leaving us time we had not had in ages with nothing to worry. Highly efficient. Recommend!"✨ Juan Ramon - USR e-commerce, Spain 🔥 Our range of services includes: 🎖️ 𝙀-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: e-commerce specialist, Shopify store manager, dropshipping, e-commerce project manager, e-commerce assistant, order processing, order fulfillment, inventory management, product listing and description. 🎖️𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝘼𝙣𝙙 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: customer support specialist, customer service representative, customer service manager, call center agent, e-commerce customer support, Shopify customer support, Zendesk support, live chat support, email/ticket management, social media management, customer feedback and survey. 🎖️ 𝙎𝙖𝙡𝙚𝙨 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: business development, telesales and telemarketing, lead generation, appointment setting, cold calling. 🎖️ 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: virtual assistant, office assistant, executive assistant, personal assistant, administrative assistant, project manager, operations manager, research and data entry, translation and localization. 🎖️ 𝘾𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: graphic design, copywriting, video and audio editing, animation, illustration content writing and copywriting, web design and development. 🎖️ 𝙃𝙪𝙢𝙖𝙣 𝙍𝙚𝙨𝙤𝙪𝙧𝙘𝙚𝙨: recruiting and staffing, performance management, training and development, onboarding and offboarding, time and attendance management. 👩🏻‍💻 We are a technology oriented agency! We have a set of reliable tech tools that we use regularly, but we're also open to using the technologies that suit your business best. 📞 🇮‌🇫‌ 🇾‌🇴‌🇺‌'🇷‌🇪‌ 🇱‌🇴‌🇴‌🇰‌🇮‌🇳‌🇬‌ 🇫‌🇴‌🇷‌ 🇦‌ 🇸‌🇹‌🇦‌🇫‌🇫‌🇮‌🇳‌🇬‌ 🇵‌🇦‌🇷‌🇹‌🇳‌🇪‌🇷‌ 🇹‌🇭‌🇦‌🇹‌ 🇵‌🇺‌🇹‌🇸‌ 🇾‌🇴‌🇺‌🇷‌ 🇳‌🇪‌🇪‌🇩‌🇸‌ 🇫‌🇮‌🇷‌🇸‌🇹‌, 🇮‌🇳‌🇻‌🇮‌🇹‌🇪‌ 🇲‌🇪‌ 🇹‌🇴‌ 🇾‌🇴‌🇺‌🇷‌ 🇯‌🇴‌🇧‌, 🇸‌🇴‌ 🇼‌🇪‌ 🇨‌🇦‌🇳‌ 🇨‌🇭‌🇦‌🇹‌ 📞

I have experience in installation, configuration and administration of Windows servers, configuration and administration of CISCO networks, administration of SQLSERVER databases, I provide technical support 24/7 to users remotely. Microsoft 365 implementations, deployment, management, hybrid enviroments with Azure Ad Connect. Microsoft Teams admin center management, Exchange Online admin center management