Hire the Best IT Operations Specialists
in Saudi Arabia

"Is your team losing hours to IT issues? I provide fast, reliable remote support resolving tickets, fixing network issues, and keeping systems running smoothly. I provide expert-level technical support for desktops, networks, and software. With over 10 years of experience, I have helped businesses streamline their IT operations. Let’s solve your tech challenges today!" Remote Desktop & Network Troubleshooting Office 365 / Google Workspace Setup & Support Microsoft Exchange & Active Directory Administration VPN Configuration & Security Support Software Installation, Maintenance & Support DNS, DHCP, and Server Management Firewalls, IDS, and antivirus systems IT Helpdesk & End-User Support

I built Egypt's first fully digital bank from scratch. With 9+ years in SAMA and CBE-regulated fintech environments, I own product end-to-end, from vision and roadmap to launch and iteration. Currently Senior Digital Product Manager at ANB Bank (Riyadh), where I lead the digital account opening and onboarding journey , translate SAMA regulatory requirements into compliant product specifications, and drive KPI-backed improvements across acquisition and engagement funnels using Tableau and Elasticsearch. Previously a founding team member at One Bank (Egypt's first digital bank), where I built the KYC, onboarding, wallet, and funding flow products from zero. Core expertise: - Product strategy, roadmap ownership, and backlog prioritisation - SAMA, CBE, KYC/AML, and Shariah-compliant product environments - End-to-end digital onboarding, payments, and mobile banking - Agile delivery, sprint planning, and cross-functional team leadership - Funnel analysis, behavioural data, and evidence-based iteration - Figma, Jira, Confluence, Tableau, Elasticsearch, REST APIs I work with startups and enterprises building regulated digital products in fintech, banking, and payments. Fluent in Arabic and English. Available for part-time and project-based engagements.

Experienced Information Technology Specialist with a proven track record of success in the real estate, outsourcing services, and service provider industries. Proficient in a wide range of IT disciplines, including Windows Server administration, network management, Microsoft Endpoint Manager (formerly SCCM), Microsoft Office 365, virtualization, cloud computing, ticketing systems, technical training, and telecommunications engineering. strong background in IT Service Management (ITSM) and IT Operations Management (ITOM), having successfully contributed to the efficient delivery of IT services, incident resolution, and infrastructure management. My experience in ITSM/ITOM includes streamlining processes, implementing monitoring solutions, and ensuring adherence to industry best practices. hold a degree in the Faculty of Engineering, Communications & Electronics Department from Al-Azhar University. With a passion for leveraging technology to drive business outcomes, I am dedicated to continuous learning and staying at the forefront of the ever-evolving IT landscape.

PMP Certified Project & Operations Manager with 13+ years of experience leading complex projects, scaling operations, and supporting executive teams across the US, Middle East, and Europe. $200K+ delivered on Upwork — 34 projects, 16,000+ hours, 100% Job Success, Top Rated Plus (top 3%). I help Founders, Executives, and Growing Teams bring order to fast-moving businesses through clear project execution, optimized operations, and the kind of cross-functional leadership that lets the business scale without the chaos. 🏆 Selected Career Highlights ▪ Led project delivery for 5+ years at one of the Middle East's largest on-demand delivery platforms — driving down delivery times and operational costs through structured process improvement and cross-functional coordination. ▪ Managed a 3,400-hour engagement as Project Manager and Account Executive for a US client services firm — owning end-to-end client operations, reporting, and delivery. ▪ Led ERP rollouts, anti-fraud systems, and fleet operations across eCommerce, IT, and emerging tech businesses. ▪ Served as Project Manager for Auditing and Cost Controlling at a Middle East estate group — building project budgets, running cost analysis, and delivering financial insights to senior stakeholders. ▪ Currently advising a Europe-based software and IT services company on operations, delivery, and growth strategy. 🎯 How I Work I bring structure where there isn't any. Every engagement starts with a clear scope, timeline, and budget, followed by weekly written updates so you always know where things stand. No surprises. No missed deadlines. No chasing me for a status report. Agile, Scrum, Waterfall, or hybrid — I adapt the method to the work, not the other way around. 💼 What I Deliver 📊 Project Management End-to-end delivery — scope, planning, budget, risk, stakeholder communication, documentation, and quality assurance. From initiation through closeout. ⚙️ Operations Management SOPs, KPI dashboards, process re-engineering, and cross-departmental coordination across Sales, Support, IT, Finance, HR, and Logistics — so leadership stops being the bottleneck. 🧑‍💼 Executive and C-Level Support Calendar, inbox, reporting, board preparation, and confidential coordination for founders, CTOs, and senior leadership. Strategic execution, not just admin. 🤖 AI and Workflow Automation Zapier, Make, and AI-driven tooling to eliminate manual work — automated reporting, CRM and ERP integration, and live KPI dashboards in Excel, Google Sheets, Power BI, and Tableau. 🛠 Tools and Platforms Microsoft Project, Primavera P6, Jira, Asana, ClickUp, Trello, Monday, Excel, Google Sheets, Power BI, Tableau, Google Workspace, Slack, Notion, Zapier, Make, ChatGPT, ERP and CRM integrations, REST APIs. 🎓 Credentials ▪ Project Management Professional (PMP), Project Management Institute ▪ MBA, University of the People ▪ Certified Cryptocurrency Expert, Blockchain Council ▪ Google Cloud Fundamentals, Google ▪ Fluent in English, Urdu, Hindi; conversational Arabic 📩 Let's Work Together If you're a Founder, Agency, or Growing Team looking for someone to own the project and operations layer of your business, send me a short note about what you're trying to get done. I'll come back with an honest read on whether and how I can help.

Are you looking for a reliable IT specialist who can solve problems fast, manage systems professionally, and keep your IT operations running smoothly and securely? You're in the right place. I’m Muhammad Zubair, an IT Support & System Administration expert with 5+ years of hands-on experience in Windows Server, Active Directory, networking, cloud tools, cybersecurity basics, and technical troubleshooting across small to mid-sized businesses. I help companies reduce downtime, secure their systems, and streamline their IT operations with fast, accurate, and professional support. What I Can Do for You 🖥 IT Support & Troubleshooting Fix system errors, crashes, login issues Resolve network connectivity problems Printer, hardware, and software troubleshooting Email configuration (Outlook, Microsoft 365, Gmail) 🗂 Windows Server & System Administration Windows Server installation, setup & configuration Active Directory management (Users, Groups, GPOs, Policies) File server setup, permissions & access control Server monitoring, performance optimization 🔐 User & Identity Management AD user onboarding/offboarding Password reset, MFA, SSO setup Role-based access permissions 🌐 Networking Support LAN/WAN setup & configuration DNS, DHCP, VPN, Firewall troubleshooting Network performance analysis ☁️ Cloud & SaaS Support Microsoft 365 setup & administration Email migration & backup solutions Basic AWS/Azure support 🛠 Tools & Platforms I Work With Windows Server (2012–2022) • Active Directory • Group Policy • VMware • Hyper-V Microsoft 365 • Outlook • Exchange Online • Azure AD • VPN • Firewalls ServiceNow • Remote Desktop • TeamViewer • AnyDesk • SQL Basics 🌟 Why Clients Choose Me ✔ Fast & reliable technical support ✔ Clear communication and documentation ✔ 5+ years of real-world IT experience ✔ Available for ongoing support or one-time fixes ✔ Professional approach with quick response time 📞 Let’s Get Your IT Running Smoothly Whether you need a long-term IT specialist, a quick fix, or help managing your full IT environment, I’m here to support you with quality, speed, and professionalism. Send me a message — I respond quickly! Let’s get started.

I’m a Data Analyst and Excel & Power BI Specialist. I help businesses turn raw data into clear reports and dashboards that support smart decision-making. I’m skilled in: -Excel (PivotTables, Power Query, advanced formulas) -Power BI (interactive dashboards, DAX) -Data extraction, cleaning, and analysis