Hire the Best IT Operations Specialists

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.

I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

I help ecommerce and DTC teams run smoother customer operations by building scalable systems, standardizing processes, and keeping support teams accountable to measurable outcomes. Most recently I was CS Operations Manager for a US-based ecommerce operation running 20+ consumer gadget brands on a shared Zendesk Enterprise instance. I owned Zendesk configuration, macro standardization, SLA monitoring, agent performance and QA, omnichannel routing, knowledge base and AI agent setup, and workflow automation across CS and ops. Before that, two years at Amazon processing 500-1,000 investigation cases weekly under strict SLA and accuracy standards, plus an Operations Manager role at an AI content brand where I built workflows, SOPs, ManyChat automations, and social listening systems. What I can help you with: - Zendesk setup: macros, triggers, views, SLA config, omnichannel routing - SOP creation and documentation (Notion, Google Docs) - Agent performance tracking and QA systems - Workflow and email automation (Google Apps Script, Zapier, Klaviyo) - Knowledge base and AI agent setup - CRM cleanup, data QA, reporting dashboards - Process documentation and clean handoffs Typical deliverables: Zendesk audit reports, macro libraries, SOP docs, agent performance dashboards, workflow maps, automation scripts, cleaned data sheets with change logs. How I work: - Clarify scope and success criteria first - Accuracy-first with QA notes and change logs - Structured documentation and clean handoffs - Reliable async communication in remote teams

I bring 13 years of enterprise IT and systems administration to AI automation — which means the workflows I build don't just work in demos. They hold up in production. I design and implement AI-powered automation systems using n8n, Make, Claude API, OpenAI, and GoHighLevel that replace manual, repetitive processes with reliable, error-handled workflows. My background in server administration and cloud infrastructure means I think about edge cases, failure recovery, and scalability from day one — not as an afterthought. ━━━━━━━━━━ 𝗪𝗛𝗔𝗧 𝗜 𝗕𝗨𝗜𝗟𝗗 ✓ AI content & document generation pipelines (OpenAI / Claude / Airtable / n8n / Make) ✓ Lead intake, qualification + CRM automation (GoHighLevel, HubSpot) ✓ RAG-based AI agents and custom knowledge base systems ✓ Amazon SP-API automation — inventory, orders, settlements, FBA Inbound ✓ API integrations with webhooks, JSON parsing, custom JavaScript ✓ Automated communication systems (email, Slack, notifications) ✓ Operations dashboards for real-time visibility and decision-making ━━━━━━━━━━ 𝗥𝗘𝗖𝗘𝗡𝗧 𝗪𝗢𝗥𝗞 → AI Brand Book Generator (Make + Airtable + OpenAI) — structured JSON outputs with automated recovery for every failure mode (malformed output, API timeout, partial completion) → Multi-Agent IT Troubleshooting Copilot (n8n + OpenAI) — router + diagnostic + resolution agents handling complex cases that single-agent flows couldn't reach → Amazon SP-API automation layer for a US FBA reseller — 9 SP-API endpoints integrated, 1,269 SKUs in daily inventory sync, 245-day historical order backfill, 40+ n8n workflows running in production → Lead matching system with strict validation — Slack + Airtable integrated, eliminated silent drop-offs from the qualification pipeline → Multi-step CRM and sales process automations with status tracking and error notifications ━━━━━━━━━━ 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 Most automation specialists connect apps. I architect systems. The difference shows up when something breaks at 2 AM. My workflows handle it gracefully — retries, fallbacks, error notifications — instead of silently failing. When no-code hits its limits, I write custom JavaScript to close the gap. Every build comes with a Loom walkthrough + written SOP. Your team can run it without me on retainer. ━━━━━━━━━━ 𝗧𝗛𝗘 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗜𝗢𝗡 𝗔𝗨𝗗𝗜𝗧 For teams considering an n8n / Make / Claude build — but not sure where to start, or burned by a previous freelancer. $499 fixed. 5–10 business days. ✅ Audit document (8–12 pages) — current manual processes mapped, where time leaks ✅ Automation opportunity map — ranked by ROI and complexity ✅ Build priority matrix — what to automate first ✅ Loom walkthrough of how I'd architect your highest-ROI build ✅ 30-min walkthrough call If we proceed to a build, the $499 credits against the first invoice. ━━━━━━━━━━ 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣 If you need automation that actually runs in production without babysitting, let's talk. 📩 Message me with (a) what's bleeding time, (b) the tools you're on, and (c) what one hour saved per day would be worth. I'll reply within 24 hours. — Eleazar

IT Engineer and Technical Project Manager | Automation Specialist | Azure & Microsoft 365 Solutions Architect Profile Summary: echnical Project Manager with over 10 years of experience in IT transformation and Microsoft environments. I transitioned from a technical role (Active Directory, Exchange, Microsoft 365) to positions managing complex programs, combining technical expertise with high‑visibility project management. At Avanade, I worked on large‑scale migrations to Office 365, notably as Migration Lead for Exchange Online, coordinating multidisciplinary teams and international stakeholders. Today I focus on leading cloud programs and digital transformation initiatives, where I can bring: - a strong technical understanding - the ability to structure and deliver complex programs - excellent communication with technical teams and business stakeholders I am particularly interested in remote opportunities around cloud transformation, the modern workplace, and Microsoft environments.

With 6+ years of experience in high-volume contact center environments, I have evolved from frontline Customer Service Representative to Quality Assurance Analyst and Team Lead — leading teams, optimizing performance, and driving measurable operational improvements. I specialize in managing people, processes, and performance metrics to create scalable and efficient customer support operations. Throughout my career at Teleperformance Colombia, I have: • Led and mentored teams to meet and exceed KPIs • Designed and implemented performance improvement action plans • Analyzed quality metrics and operational reports • Conducted calibration sessions and compliance audits • Reduced service gaps through process optimization • Ensured adherence to quality and communication standards My background allows me to understand both frontline challenges and management strategy — bridging execution with leadership. I am now focused on roles such as: • Customer Experience Manager • Operations Manager • Team Lead / Supervisor • QA & Performance Manager If you are looking for someone who can strengthen operations, improve performance metrics, and build accountable, high-performing teams — let’s connect.