Hire the Best IT Operations Specialists
in the Philippines

I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

I help MSPs keep their service desk moving: tickets resolved and escalated properly, clients answered clearly, and the messy tribal knowledge turned into SOPs and documentation the whole team can actually use. I have spent 10+ years inside MSP operations for US companies: helpdesk L2/L3, escalations, system administration (Microsoft 365, Active Directory, Windows Server, VMware), backup and BCDR, and the toolchain you already run: ConnectWise Manage, Control, and Automate, IT Glue, HaloPSA, NinjaOne, Datto, Meraki, SentinelOne, Proofpoint, Okta. On Upwork that adds up to 6,700+ verified hours and $70K+ earned across 17 jobs, including a 2,290-hour engagement where the client's parting words were that I had become the escalation point for their team. At my last long-term MSP role I was promoted to team lead within 3 months and ran a pod of 4 technicians. My recent MSP work has also continued as direct hires beyond the platform, most recently with a security-focused MSP. Documentation and process work is where I have gone deepest recently. At a security-focused MSP, my role included writing SOPs, documenting processes, and working with management on standards and process improvement. I did this work well before AI existed. Today I also run AI-assisted workflows I built myself (for triage notes, documentation drafts, reporting, and repetitive admin), which means the same documentation cleanup gets done faster and more consistently. I run my own IT services business on these workflows every day, so this is working practice, not theory. What I can take off your plate: - L2/L3 technical support, ticket triage, escalation handling, client-facing updates - SOP writing, process documentation, knowledge base cleanup (IT Glue and similar) - Microsoft 365, Active Directory, endpoint, and backup administration - Network troubleshooting: firewall, VPN, DNS, DHCP, connectivity - AI-assisted documentation and reporting workflows inside your existing tools Practical details MSPs usually ask about: I work US business hours comfortably (years of night-shift experience), and my home office is built for reliability: a high-spec desktop with three monitors plus a MacBook as a backup machine, two independent internet lines (fiber and Starlink), and UPS power backup. If you need someone who can hold the line on tickets today and leave your documentation better than they found it, send me a message.

Are you looking for a reliable and efficient IT professional who can seamlessly handle your day-to-day tasks, support your technical needs, and deliver results promptly? Look no further! With a broad skill set and a results-oriented mindset, I am equipped to meet your IT and e-commerce needs. I bring expertise in a wide range of applications, including WordPress, Outlook, Google Calendar, Freshworks, Freshsales, Dialpad, Mailchimp, Asana, HubSpot, Bitrix24, G Suite, Calendly, and Photoshop. My technical proficiency extends to e-commerce website management, Microsoft Office, Cisco switch management, networking device configuration, hardware and software troubleshooting, Telnet, and Cisco equipment management. I am highly experienced in analysis, problem-solving, office administration, web research, and file organization. As an Amazon Seller Central Specialist, I understand the intricacies of product listings, inventory management, keyword optimization, and account health monitoring. I can assist you in optimizing your Amazon storefront, ensuring smooth operations and increased visibility for your products. I also excel in scheduling, calendar management, and email administration, and my self-driven approach ensures tasks are completed with precision and speed. Whether you need IT admin support, e-commerce assistance, or daily operational tasks, I am here to deliver high-quality results efficiently. Let’s streamline your IT operations and boost your productivity. Best regards, Leo

I help businesses with cybersecurity operations support, IT troubleshooting, Windows system administration and clear technical documentation. I have 18 years of experience across desktop support, server support, Windows administration, endpoint security, IT operations and cybersecurity. My background includes threat hunting, incident response, SOC alert triage, SIEM/SOAR, EDR/XDR, vulnerability management support, cloud security alerts and security documentation. I am also pursuing a Master’s in Information Security at De La Salle University, which supports my work in cybersecurity research, documentation and security operations. I can help with: - Desktop and laptop troubleshooting - Windows support and system administration - Server support and basic infrastructure operations - Helpdesk / IT support ticket handling - Endpoint security and security tool support - SOC alert review and triage support - Incident report writing and cleanup - Cybersecurity documentation, SOPs, playbooks and tabletop exercise materials - Security operations reporting and executive-friendly summaries - Cybersecurity research and content review My strength is that I can bridge both IT support and cybersecurity. I can troubleshoot technical issues, understand security alerts and explain findings clearly to technical teams, non-technical users or business stakeholders. I do not use or share confidential internal data from previous employers. Any samples I provide are sanitized or created as demo materials. If you need someone with real enterprise IT and cybersecurity experience who can troubleshoot, analyze and document clearly, I can help.

I am a licensed Electronics Engineer from Mapua Institute of Technology, with extensive experience in network operations, IT support, and project management. I also have several industry certifications, including Electronics Technician (2015), CCNA (2019), CCNP Encore (2020), CCNP Enterprise (2023), and Microsoft Azure Fundamentals (2020). Professional Background Throughout my seven years in the BPO industry, I have continuously expanded my skill set and achieved significant milestones. My journey began as a Project Manager at Mitsubishi Electric, where I developed essential project management skills. Fueled by my passion for IT, I transitioned to Accenture, where I spent three years as an IT Support Specialist, providing Level 1 and Level 2 support for technical and account-related issues, particularly within Microsoft Office 365. I have become proficient in tools such as Sophos, RingCentral, ServiceNow, and Salesforce. In addition to my corporate roles, I worked as a freelance IT support contractor for three years, specializing in server, network, and application monitoring. I utilized platforms like ConnectWise Automate, SolarWinds, and Zabbix to provide troubleshooting across operating systems such as MacOS, Linux, and Windows. I also have hands-on experience with Bitrix24 CRM, Zoom management, and Google Workspace. As a Network Operations Center (NOC) Engineer at Continuum Global Solutions, I developed expertise in managing Cisco firewalls, switches, ASA configurations, and leading outage bridge sessions. My role involved monitoring devices via SolarWinds, troubleshooting network issues, and collaborating with network vendors to ensure continuous service. Security Analyst Experience: In addition to my network operations expertise, I also have solid experience in network security and firewall management. I have worked with a range of security solutions and protocols, including: Palo Alto Firewalls for robust security and traffic filtering OpenVPN and WireGuard for secure VPN configuration and troubleshooting GlobalProtect for VPN and secure remote access solutions Multi-Factor Authentication (MFA) systems to enforce additional layers of security in cloud and network environments Additional Experience in MSP Tools: I have extensive experience with various Managed Service Provider (MSP) tools, ensuring proactive monitoring and seamless system management. These tools include: NinjaRMM for remote monitoring and management of client devices HaloPSA for managing IT service requests, ticketing, and task automation ConnectWise Manage for streamlining IT service delivery and managing tickets M365 for troubleshooting, managing, and maintaining Microsoft 365 environments Proofpoint for email protection and security Key Skills & Expertise: Network Security: Palo Alto Firewalls, OpenVPN, WireGuard, GlobalProtect, MFA Network Monitoring: SolarWinds, Zabbix, ConnectWise Automate IT Support: Microsoft Office 365, Sophos, RingCentral, ServiceNow, Salesforce Cloud Solutions: Microsoft Azure, Google Workspace MSP Tools: Ninja RMM, HaloPSA, ConnectWise, M365, Proofpoint Networking: Cisco firewalls, switches, ASA configurations, MPLS, network troubleshooting Project Management: Leading teams, creating and managing projects Virtual Assistant: Task management, CRM systems, calendar management, email correspondence With a proven track record of providing reliable IT support, managing network operations, and ensuring robust security across multiple platforms, I am prepared to take on new challenges and contribute to the success of your organization. I look forward to bringing my skills in network management, security analysis, and MSP tools to your team.

**I don’t just fix technical problems—I find the root cause, build the solution, optimize the workflow, and automate repetitive processes so they don’t happen again.** With hands-on experience across **Software Development, Technical Support, Shopify & E-Commerce, VoIP, Cloud, SaaS, AI Automation, and IT Operations**, I help businesses solve technical challenges while improving their systems, online stores, and business processes. ### 🚀 What I Can Help You With **🔧 Technical Support & IT Troubleshooting** * Tier 1–3 technical support * Root-cause analysis and incident resolution * Windows, macOS, applications, SaaS, and endpoint troubleshooting * Hardware, software, networking, and connectivity troubleshooting * User accounts, permissions, configurations, and system integrations * Application and database troubleshooting * Technical documentation and knowledge-base development * Remote technical support and user assistance **💻 Software Development & Engineering** * C#, JavaScript, HTML, CSS, SQL * Web and desktop application development * Application debugging and troubleshooting * Code optimization and performance improvement * API development and third-party integrations * Database troubleshooting and data validation * System maintenance and feature enhancements * CI/CD and deployment support * Version control and development workflow management **🛒 Shopify & E-Commerce** * Shopify store setup, configuration, and administration * Shopify theme customization and storefront development * Liquid, HTML, CSS, and JavaScript customization * Product, collection, inventory, pricing, and content management * Shopify app installation, configuration, and troubleshooting * Third-party app and API integrations * Payment, shipping, checkout, and storefront troubleshooting * Store performance and user-experience improvements * E-commerce workflow automation * Product page and online-store optimization * Troubleshooting theme conflicts and app-related issues * Shopify data management and operational support * Supporting online sales, promotions, and digital marketing activities **📞 VoIP & Communication Systems** * VoIP troubleshooting and technical support * SIP and call-flow troubleshooting * Connectivity and configuration investigation * User and device configuration * Registration, routing, and audio-quality troubleshooting * Diagnosing call failures and communication issues * Supporting communication platforms and related integrations **🤖 AI Automation & n8n** * AI-powered workflow automation * **n8n workflow development** * **Claude AI integrations** * API and webhook automation * Shopify and third-party system automation * Data processing and transformation * AI-powered content generation and analysis * Automated reporting and notifications * Workflow monitoring and error handling * Replacing repetitive manual processes with intelligent automation ### ⚡ My Approach I combine **software engineering, technical support, e-commerce, and automation** to solve problems from both a technical and business perspective. Instead of simply applying a temporary fix, I investigate **why the problem happened**, identify the root cause, implement a reliable solution, and document the process. If a website is slow, I investigate the **technical bottleneck**. If a Shopify store has an issue, I identify whether the problem comes from the **theme, app, configuration, integration, or custom code**. If an application fails, I investigate the **root cause rather than just restarting the system**. If a process is repetitive, I look for an opportunity to **automate it using n8n, APIs, webhooks, and AI**. If multiple systems need to communicate, I look for ways to **integrate them into a more efficient workflow**. ### 🛠️ Technologies & Platforms **Development:** C#, JavaScript, HTML, CSS, SQL, REST APIs **E-Commerce:** Shopify, Shopify Admin, Shopify Themes, Liquid, Shopify Apps, E-Commerce Integrations **AI & Automation:** n8n, Claude AI, AI Workflow Automation, Prompt Engineering, APIs, Webhooks **Cloud & SaaS:** Microsoft Azure, SaaS Platforms, Cloud Services, Cloud Applications **Technical Support:** Windows, macOS, Applications, Networking, Databases, Endpoints, User Support **DevOps:** CI/CD, Deployment, Debugging, System Monitoring, Version Control **VoIP:** VoIP Systems, SIP, Call Routing, Call Troubleshooting, Communication Platforms ### 🎯 Why Work With Me? I bring together skills that are usually distributed across several different roles: **Software Developer + Technical Support Engineer + Shopify Specialist + VoIP Specialist + AI Automation Specialist** This allows me to understand not only the **technical problem**, but also how it affects the **users, customers, business operations, e-commerce store, and overall workflow**. Whether you need someone to **develop software, troubleshoot a critical technical issue, manage or customize a Shopify store, integrate an API, troubleshoot VoIP, bu