Hire the Best Data Center Operations Specialists in Quezon City, PH

Results-driven Customer Service & Operations Professional with 8+ years of experience across healthcare, fintech, and solar sectors. Specialized in customer retention, inbound sales, and administrative operations optimization. Core Competencies: • Customer Service: Inbound call handling, customer retention saves, upselling, and re-contracting with 25% improvement in renewal rates • Administrative Operations: CRM management, workflow automation using GoHighLevel, pipeline tracking, and process standardization • Technical Skills: CRM administration, AI-assisted research, appointment scheduling, data management Specialization: Streamlining customer service operations and building efficient workflows that enhance customer satisfaction and drive business growth through technology integration.

Work Experience Summary: MSP and Telco Network Engineer, VoIP Administrator, IT Infrastructure and Network Operations IT Support - Active directory (AD) user account creation and modification, onboarding and offboarding users - Setup and maintenance of laptops - Troubleshoot reported issues, handle service request tickets IT Infrastructure - Site Operations and Global Network Operations - Maintain internet uptime, site to site interconnectivity - Prepare for site access, disaster recovery measures and business continuity protocols - Manage assets, discuss procurement requirements with vendors, prepare costing spreadsheet - Service assurance, site maintenance and upgrades - New build requirements (call center, branch office, remote locations) Network Engineering - Telco new build, upgrades (copper, fiber, wireless) - Firewall, router, switch and access point configuration (Cisco / Fortinet) - Peering, Internet troubleshooting (packet inspection) - Project management, Scoping, Design, Service Delivery, Documentation - RND (new technology) VoIP Administration (FreePBX) - User creation, modification - Device configuration (SIP Client, handsets) - Queue assignment, Queue creation, call flow modification - Outbound and inbound route configuration - SIP trunk configuration and testing, SIP provider provisioning - Troubleshoot signaling and media issues, CDR review Training and Management - Qualify, Interview, assess and hire network engineers - Produce training documents and train new hires - Setup skill matrix and KPIs - One on one coaching, goal setting - Manage the workload and queue for service assurance engineers - Outage management, identification, information dissemination, resolution and analysis - Produce service and account reports

With 20+ years of experience in the BPO, healthcare, and virtual assistance industry, I bring a strong combination of team leadership, operations management, client relationship management, appointment setting, quality assurance, and administrative support. I started my career in customer service and sales and progressed into roles such as Quality Analyst, Team Leader, Supervisor, Country Manager, and Operations/Virtual Assistant support. This experience has given me a deep understanding of both frontline operations and business management. If you're looking for someone with extensive BPO experience, strong leadership skills, excellent spreadsheet knowledge, and hands-on virtual assistance experience, I would be happy to support your business. What I Can Help You With: Team Management & Leadership – coaching, mentoring, performance monitoring, and team development Virtual Assistance & Administrative Support – data entry, reporting, scheduling, documentation, and daily operations Excel & Google Sheets – formulas, trackers, reports, scorecards, dashboards, data organization, and performance monitoring Appointment Setting & Scheduling – outbound calling, lead management, calendar coordination, and follow-ups Client Relationship Management – handling client concerns, maintaining communication, and ensuring client requirements are met Quality Assurance & Process Improvement – call monitoring, QA audits, coaching, root-cause analysis, and process improvement Healthcare/BPO Operations – extensive experience supporting healthcare campaigns and high-volume contact center operations Training & Coaching – onboarding, process training, performance coaching, and development programs

My main goal is to help resolve problems and free up as much time as possible for C-level executives to be able to focus more on the bigger picture. A Project and Operations Manager in the fields of CRM development, data management, IT Support, Environment and Natural Resources, Financial Planning, Urban and Regional Planning, and Public Policy. I help businesses streamline workflows, optimize systems, and deliver projects effectively. Managing workflows and collaboration using Jira, Atlassian Confluence, Slack, and ticketing systems to ensure clear communication and on-time delivery. I optimize CRM platforms and internal systems with a UX/UI-focused approach. In addition, I create clear technical documentation, SOPs, and user guides, and support organizations that enable process optimization and scaling up of businesses. SKILLS ✅ TOEFL ITP Test (Score: 650) ✅ English Test Mastery Level: C2 ✅ Agile Project Management ✅ CRM Development and Maintenance ✅ Business Operations ✅ Jira ✅ Trello ✅ Slack ✅ Confluence ✅ Microsoft Office and Google Workspace ✅ Ticketing systems - osTicket ✅ Mautic ✅ Grafana ✅ Email and calendar management ✅ Research CERTIFICATIONS ✅Foundations of Project Management from Google Professional ✅ Project Management Fundamentals from IBM Skills Build ✅ Data Fundamentals from IBM Skills Build ✅ Information Technology Fundamentals Course from IBM ✅ ISO 14001:2015 (Quality Management System Course) ✅ ISO 9001:2015 (Environmental Management Course) ✅ Social Media Management Course ✅ Basic WordPress Course

I am a highly skilled and detail-oriented Virtual Assistant with 3 years of experience, combined with over 5 years as an Operations Management Specialist working remotely. My expertise spans a wide range of tasks, from client support and project management to escalations management and claims handling, all with a focus on operational efficiency and client success. 🌟Key Skills: General VA Skills Operations Management Client Success and Support Project Management Escalations Management Claims Handling Communication Skills Problem-solving and Time Management 🌟Why Hire Me?: Proven experience in managing complex client relationships and ensuring client success. Strong organizational skills with a focus on project completion and operational oversight. Extensive experience resolving escalations and managing claims promptly and efficiently. Excellent communication and multitasking abilities, ensuring smooth operations. 🌟Languages: Fluent in English and Filipino. 🌟Availability: I am available as needed. I'm excited to bring my expertise to your team and contribute to your business success. Let's discuss how my skills align with your needs—feel free to send me a message, and I'll respond promptly.

Remote IT Support Specialist | Instant Resolution for Windows & SaaS Applications | 99.9% Uptime and Cost Optimization