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I have been working with Asterisk-based and other PBX systems, including Vicidial, FreePBX, Elastix, and Issabel

🕒 Time is your most valuable asset, yet you're constantly juggling countless responsibilities 🤹‍♂️. From managing daily tasks to coordinating schedules 🗓️ and handling admin duties, it’s easy to feel overwhelmed. The endless details can distract you from your bigger vision. Picture the frustration of missed appointments 🚫📅, a chaotic inbox 📥, or last-minute travel chaos ✈️. These distractions take your focus away from strategic decisions 📈 and growth opportunities, while the fear of missing crucial details keeps you up at night. The weight of it all can leave you feeling stretched thin and drained 😵. It’s mentally exhausting and time-consuming—and frankly, not where your expertise shines 💡. That’s where I step in. I’m YOUR smart, reliable, and cheerful VA/EA, bringing over 4 years of experience to help you regain control over your time and refocus on what truly matters: growing your business 🚀. Here’s how I can help: ✅ Calendar Management: Stay on track with a well-organized schedule 🗓️. ✅ Inbox Organization: Clear out the clutter and prioritize what matters 📥📤. ✅ Project Handling: Complex tasks, managed with precision and care 📊. ✅ Research & Reporting: In-depth insights to fuel informed decision-making. ✅ Confidentiality: Your sensitive data is safe and secure 🔒. ✅ Positive Energy: Creating a work atmosphere that boosts collaboration and innovation 😊. Let me handle the day-to-day grind so you can focus on strategic growth and big-picture goals 🌟. Together, we can make your business more efficient, productive, and enjoyable 🚀. Specialized Skills: 👉 Calendar Management: Organizing your time for peak productivity. 👉 Travel Coordination: Smooth, seamless travel planning. 👉 Project Management: Overseeing projects from inception to completion. 👉 Email Management: Streamlining email communication for maximum efficiency. 👉 Research & Analysis: Delivering key insights to support decision-making. 👉 Document Preparation: Creating polished, professional materials. 👉 Confidentiality: Ensuring the utmost security for your sensitive info. 👉 Tech-Savvy: Proficient in various tools and software to optimize your workflow. 👉 Problem-Solving: Tackling challenges with effective, creative solutions. Additional Strengths: 👉 Adaptability: Thriving in dynamic, fast-paced environments. 👉 Multitasking: Managing multiple tasks with efficiency. 👉 Time Management: Maximizing productivity by optimizing time. 👉 Client-Centric Approach: Delivering exceptional service at all times. 👉 Collaboration: Seamlessly working with teams and departments. 👉 Financial Acumen: Basic financial knowledge for managing expenses. 👉 Social Media Management: Elevating your online presence. 👉 Mentorship: Providing guidance to junior team members. 👉 Conflict Resolution: Resolving issues to maintain a positive, productive atmosphere. Attitude & Approach: 👉 Positive Outlook: Uplifting others with an optimistic mindset. 👉 Initiative: Proactively identifying opportunities and solving problems. 👉 Empathy: Caring for the needs of both clients and colleagues. 👉 Patience: Remaining calm and composed in the face of challenges. 👉 Resourcefulness: Finding creative solutions with available resources. 👉 Attention to Detail: Committed to precision in every task. Ready to take back your time and unlock your business’s full potential? Reach out today 📞—let’s talk about how I can help you thrive 🌠. P.S. Your journey to reclaiming your time ⏳ and achieving success starts now. Let's make it happen together! 🌄

🚀 Elevate Your Business with a Solution-Hungry Assistant! 🚀 If you're seeking a dedicated professional to catapult your business to new heights on Upwork, your search ends here! I am a dynamic individual with a proven track record in administrative support and data entry, poised to optimize your operations and amplify your success. 🔍 Work Experiences: Outwit - Settlement Specialist: Adept at handling payment transactions and ensuring seamless cash flow management. Sykes - CSR (Capital One Canada): Expert in assisting customers with credit card inquiries and transactions. Convergys - Fraud Analyst (Citibank US): Skilled in analyzing and investigating suspicious transactions. Quantrics - Technical Support (Bell Canada): Providing top-notch technical assistance to customers. Yasheng Group - Operations Officer: Master of live chat support and efficient transaction processing. Agents Only - CSR (Order Entry): Assisting with orders promptly and accurately. Keywords Studios Manila - Email Support: Handling customer queries for top-tier gaming companies like Kakaogames, Discord and Ubisoft Mobile. LG Home Comfort - Admin Support (HVAC Company) - Responsible for answering calls, scheduling jobs, supporting technicians, managing paperwork, and keeping daily office operations on track. 💼 Skills Snapshot: Proficient in MS Office Suite and Google Suite. Multitasking maestro with a keen eye for detail. Communication wizard, both written and verbal. Quick problem-solver with deadline-driven dedication. Familiarity with communication and project management tools like Slack, Zoom, Jira, and more. 🛠️ What I Can Do for You: Streamline administrative tasks and boost efficiency. Manage calendars and schedules seamlessly. Execute stellar email campaigns and efficient inbox management. Deliver top-notch customer service and nurture client relationships. Proficient in Zendesk, Helpshift, and Microsoft 365 for optimal support. 💡 Tools I Know: Salesforce, Amazon Connect, ServiceTitan, Zendesk, Microsoft Office Applications, Helpshift, Deel, SharePoint, Gmail, Google Calendar, Looker Studio, Live Chat, Cronos, Jira, Wise, When I Work, Facebook, Skype, Zoom, Okta, Discord, Lark, Instagram, WhatsApp, Microsoft Teams. Availability: 20-40hrs weekly

Hi, I’m Edwin — a Top Rated Plus Operations Admin and Automation Specialist helping businesses streamline workflows, improve response time, and get paid faster. I support growing teams by combining administrative precision with smart automation systems. Here’s how I help: ⚙️ Automation & Workflow Systems ✔n8n workflow creation (CRM, lead tracking, notifications, data sync) ✔Process automation to reduce manual workload ✔API integrations & system connections ✔n8n 💳 Billing & Invoice Processing (Stripe) ✔Creating and sending invoices via Stripe ✔Managing recurring billing & subscriptions ✔Monitoring payments and follow-ups ✔Coordinating with clients regarding billing status ✔Maintaining organized financial records 📋 Operations & Admin Support ✔Workforce scheduling (security personnel coordination) ✔Calendar & inbox management ✔Customer service (email/chat/phone) ✔Incident reports & documentation ✔Data organization & spreadsheet management ✔Process improvement & operational optimization Why Clients Work With Me: ✔ Top-rated Plus freelancer with proven results ✔ 0–4 hour response time ✔ Detail-oriented & system-focused ✔ Clear communicator ✔ Proactive problem solver If you need someone who understands both operations and automation, and can manage your admin systems while improving them, I’m ready to help. Let’s build workflows that save time, reduce errors, and keep your revenue organized.

⭐️ Self-Storage, Rentals, Mobile Home Parks & HOA Property Operations Manager with 6+ years of experience 🎯 Specialized in tenant and homeowner management and operational efficiency 💎 Proficient in multi-state property management oversight and revenue optimization 🤑 Achieved significant ROI through delinquency reduction strategies ✅ Managed 100+ property portfolios and tenant accounts 📈 Oversaw $2MM+ in annual property revenue 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 𝙋𝙧𝙤𝙥𝙚𝙧𝙩𝙮 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙀𝙭𝙥𝙚𝙧𝙩, I oversee your daily property operations with a focus on property upkeep, security, and operational efficiency. I handle tenant communication, lease administration, billing, payment reconciliation, maintenance coordination, and PMS updates to keep records organized and operations running smoothly. 𝙆𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙚𝙖𝙗𝙡𝙚 𝙞𝙣 𝙩𝙝𝙚 𝙚𝙫𝙚𝙧-𝙚𝙫𝙤𝙡𝙫𝙞𝙣𝙜 𝙨𝙚𝙡𝙛-𝙨𝙩𝙤𝙧𝙖𝙜𝙚 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮, Experienced in managing the full tenant lifecycle, including move-ins, move-outs, reservations, payment processing, delinquency follow-ups, maintenance coordination, auctions, market analysis, and revenue management. I handle collections, lien processes, tenant support, and account updates while maintaining high occupancy and current accounts. 𝘿𝙚𝙙𝙞𝙘𝙖𝙩𝙚𝙙 𝙩𝙤 𝙩𝙚𝙣𝙖𝙣𝙩 𝙨𝙖𝙩𝙞𝙨𝙛𝙖𝙘𝙩𝙞𝙤𝙣, Happy tenants and homeowners are the key to long-term success. I prioritize clear communication, fast issue resolution, and a sense of community, ensuring your properties are places tenants want to stay. 𝙄'𝙢 𝙖 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 𝙉𝙞𝙣𝙟𝙖, Unexpected challenges? No problem. I tackle issues head-on to keep your properties running smoothly and ensure they remain profitable assets. Below are the software I have expertise in: ✅ 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Cubby, storEDGE, Sitelink, Easy Storage Solutions, Buildium, Appfolio, RentRedi, Yardi & DoorLoop ✅ 𝗩𝗼𝗜𝗣: DialPad, OpenPhone, Ring Central, Google Voice, Vonage, and Amazon Call Control Panel, Spoke ✅ 𝗖𝗥𝗠: Salesforce, Pipedrive, Zendesk, Gorgias & Freshdesk, Sparefoot ✅ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Asana, Notion, Trello, ClickUp & Connecteam ✅ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Teams, Slack, Zoom, Google Meet, & Skype ✅ 𝗘𝗺𝗮𝗶𝗹 𝗮𝗻𝗱 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Gmail, Outlook, Google Calendar, & Google Drive ✅ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲: Docs/Microsoft Word, Sheets/Excel, Slides Powerpoint ✅ 𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: ChatGPT, Bard, Jasper.ai & Gemini ✅ 𝗢𝗧𝗛𝗘𝗥 𝗧𝗢𝗢𝗟𝗦: Canva, WordPress, Alibi, & SpiderDoor Ready to go to the next level? Let’s talk about how I can transform your self-storage facilities and rentals into high-performing, income-generating assets. 💬 Message me today!

Driven. Detail-Focused. NDIS-Specialised. I'm Karla, a Senior NDIS Administration & Rostering Specialist supporting Australian NDIS Providers, Allied Health Teams, Support Coordinators, and Participants with clarity, compassion, and precision. For over 6 years, I've worked behind the scenes of fast-paced NDIS organisations—bringing structure to complex operations, optimising workflows, coordinating rosters, and ensuring seamless service delivery. I thrive in roles where organisation, communication, and attention to detail directly impact participant outcomes and business efficiency. I specialise in: • End-to-end NDIS administration • NDIS rostering and workforce scheduling • Participant and support worker coordination • High-volume invoicing and reconciliation • Accounts administration and claims processing • Support coordination assistance • CRM and workflow optimisation • Executive and virtual administration My experience spans a wide range of platforms, including: • Splose • Cliniko • Lumary • Shiftcare • Careview • Planability • Vertex360 • CareMaster along with advanced proficiency in Xero, Microsoft Excel, Google Workspace, email management, reporting, and process improvement. What sets me apart is not only my technical expertise but also my deep understanding of the NDIS environment. I appreciate the importance of accurate rostering, timely communication, compliance, and participant-centred service delivery. I work confidently with participants, families, nominees, therapists, support coordinators, and support workers while maintaining professionalism, empathy, and confidentiality. Whether you need someone to: • Manage complex NDIS rosters and scheduling • Coordinate participants and support workers • Streamline your CRM and administrative systems • Manage inboxes and day-to-day communications • Process and reconcile high-volume NDIS invoices • Follow up with providers, participants, or internal teams • Build templates, organise documentation, and improve workflows • Keep your operations structured, efficient, and stress-free —I'm here to support you. I work best with NDIS providers, allied health practices, therapists, and business owners who need a dependable right hand—someone who can confidently manage the operational details so they can focus on delivering exceptional participant outcomes and growing their business. I bring calm structure, proactive problem-solving, consistent follow-through, and a genuine commitment to supporting the NDIS community. If you're looking for a reliable Senior NDIS Administration & Rostering Specialist who understands the Australian disability sector inside and out, I'd love the opportunity to support your team. Let's build something meaningful together.