Hire the Best Fast Track Specialists
in the Philippines

A former PayPal Dispute & Limitation Agent turned Subject Matter Expert, I built my reputation on winning chargebacks and safeguarding merchant revenue. Inside PayPal I handled the platform’s most complex dispute cases, earning fast‑track promotions and the coveted Hero Award for receiving the highest volume of customer commendations. Today I leverage that same insider expertise as a freelance Chargeback Specialist, crafting airtight evidence packages, decoding Ethoca and Verifi alerts, and driving win‑rate improvements for e‑commerce merchants worldwide. In short: I know every angle of PayPal’s dispute process—and I turn that knowledge into decisive, revenue‑saving victories.

Looking for someone you can trust to get the job done right? 👋 Hello there! I'm Rogelio your go-to A+ Ticket Broker Assistant ready to help! 🧝🏻‍♀️ A+ Ticket Broker Assistant ⚡️ Fast moving, Quick study, and Tech-Savvy ✅2 Monitors ✅Quiet workstation for me to focus on the tasks ✅High end Desktop ✅Noise cancellation Headphones 🛜 With 200 Mbps. Internet connection 🌐 Services I Offer: Ticket Fulfillment and Inventory Management 📊: -Skilled in facilitating the transfer of parking passes and concert tickets between accounts, ensuring a smooth and accurate process. I manage and verify transfer requests to uphold high customer satisfaction, providing prompt assistance and resolving any issues that arise. -Efficiently process and fulfill ticket orders with a strong focus on accuracy. I collaborate closely with suppliers and clients to ensure timely delivery of tickets and quickly address any discrepancies. I also conduct regular audits of ticket orders across various marketplaces and software, specifically focusing on rows and sections to optimize inventory management -Managing orders across multiple platforms requires precision, and I pride myself on my ability to handle each transaction with care, ensuring accuracy and customer satisfaction. -Verify and process incoming ticket orders with attention to detail, ensuring accurate entry of customer and order information into the system. Confirm payment processing, swiftly addressing any payment-related issues. Generate and send order confirmations and digital tickets to enhance customer experience and satisfaction. Ticket Pricing 📈: -Knows how to analyze market trends to establish competitive ticket pricing. Adjust prices based on demand and the status of the event to optimize sales and maximize revenue. -Handling sensitive information, adhering to best practices in data protection to maintain accuracy and confidentiality. My approach ensures that your data is always secure and reliable. Ticket Purchasing/ Buying 🤝: -Experienced in identifying and selecting best ticket seats and parking passes to enhance profits and revenue, while effectively collaborating with teams and clients to address their needs. Proficient in purchasing tickets on major platforms such as Ticketmaster, AXS, Live Nation, ETIX, and Eventbrite MS Excel/Spreadsheet/Workspace🕵️‍♀️: -Utilize complex formulas, pivot tables, charts, and data visualization techniques to transform raw data into meaningful insights. Whether it’s automating processes, analyzing trends, or creating detailed reports, I ensure that data works for you. 📧: Managing multiple tasks and meeting tight deadlines with ease. My ability to prioritize and delegate ensures that projects are completed on time and to the highest standard 🎯 Why Choose Me? ✨ Knowledgeable about Ticketing System & Tools ✨ Detail-oriented and highly organized. ✨ Accurate and efficient with strong attention to detail. ✨ Excellent communication skills. ✨ Adaptable to diverse tasks and industries. ✨ Master's Degree in Business Administration TOOLS: 👉🏻 Manage Tasks smoothly and fast-moving through the tools to ensure efficiency and leniency 🔑 DTI 🔑 StageFront 🔑 Automatiq (Uptick) 🔑TicketBroker U 🔑Microsoft Office Suite (Word, Excel, PowerPoint) 🔑Google Workspace 🔑Discord 🔑Slack 🔑MS Teams &Outlook 🔑Zoom 🔑DIFFERENT DIGITAL PHONE SYSTEM 🔑Skype 🔑Insomniac Browser 🔑Jancy Browser If you are ready, Let's talk, and let me give you time to enjoy life without worrying about your business.

With 8+ years of experience in Customer Support, Customer Success, Quality Assurance, Team Management, and Sales Operations, I help businesses improve customer experience, optimize team performance, and streamline support processes. I have worked with SaaS companies, eCommerce brands, service-based businesses, and remote teams, supporting both customer-facing operations and internal performance initiatives. My experience spans customer support, quality assurance, technical support, appointment setting, lead generation, sales development, and team leadership. Over the years I have: • Managed remote support teams and QA programs • Evaluated thousands of customer interactions and delivered performance coaching • Reduced support backlogs and improved response times • Handled customer support through Intercom, Salesforce, Crisp, Shopify, Five9, RingCentral, and other platforms • Led appointment setting, lead generation, and customer success initiatives • Consistently met and exceeded sales targets as a Sales Development Representative and Appointment Setter • Managed teams to achieve sales KPIs, productivity goals, and performance benchmarks • Built and monitored Five9 reporting, agent scorecards, and team performance metrics • Developed QA frameworks, performance reviews, and coaching programs to improve service quality • Created SOPs, workflows, knowledge bases, and operational processes to improve efficiency and scalability Core Expertise: 🗸 Customer Success 🗸 Customer Support Management 🗸 Quality Assurance (QA) 🗸 SaaS Support 🗸 Technical Support 🗸 Team Leadership & Coaching 🗸 Sales Development 🗸 Appointment Setting 🗸 Lead Generation 🗸 Performance Management 🗸 Process Improvement 🗸 Reporting & Analytics 🗸 KPI Tracking 🗸 Operations Management Tools & Platforms: Intercom, Salesforce, Shopify, Five9, RingCentral, Crisp, Scorebuddy, ShipStation, Notion, Slack, Google Workspace, Microsoft Office, Excel, Teams, and various CRM, support, and reporting platforms. Notable Achievements: • 10,000+ hours worked on Upwork • 100% Job Success Score • Top Rated Plus Freelancer • Experience managing support, sales, and customer success teams • Proven track record in quality assurance, coaching, and performance improvement • Strong background in customer retention, process optimization, and operational excellence If you're looking for a dependable professional who can improve customer experience, manage teams, optimize support operations, and drive measurable results, I'd be happy to discuss how I can help your business grow.

Your business deserves more than just a support agent; it needs a strategic partner who can drive growth while streamlining operations. With over five years of high-stakes experience in the US telecommunications industry and a diverse background in outbound sales and AI data integrity, I provide 360-degree support that transforms customer interactions into revenue opportunities. Strategic Team Leadership: As a former AT&T Team Manager, I specialize in coaching, training, and managing high-performing teams. I know how to translate business goals into actionable KPIs for your staff. Sales & Lead Generation: Extensive experience as an SDR and Cold Caller. Whether it’s Spark Ordering Incorporated or mobility sales, I have a proven track record of skyrocketing sales figures through persuasive communication. Technical Support & AI Integrity: Experienced Jotform Support Specialist and AI Reviewer. I possess a deep understanding of complex software troubleshooting and the precision required for AI data validation. Operational Efficiency: Expert in dispatching, lead generation, and administrative management. I am highly tech-savvy and adapt instantly to any CRM or virtual tool suite. Professional Background: AT&T Team Manager / Subject Matter Expert: Led mobility and sales operations, serving as the go-to resource for complex issue resolution and team performance. Sales & Dispatching Specialist (Spark Ordering Inc.): Managed the full sales cycle from lead generation to dispatch, ensuring 100% accuracy in high-pressure environments. Customer Service & Sales Specialist: 3+ years of direct, award-winning experience in US-based Telco campaigns. Why Work With Me? I don't just "handle" tasks—I optimize them. Whether you need someone to manage your email and calendar, train your people, or close more deals, I deliver results with a customer-centric approach and a positive, relentless work ethic. Ready to elevate your business? Send me a message, and let’s discuss how I can take the weight off your shoulders so you can focus on the big picture.

💼 Customer Success | 🎯 Data & Research Analyst | 🕵️‍♀️ AML/KYC Specialist | 🔧 Virtual Assistant for Startups & Fintechs | 📽️ Project Mamanagement | 📝 Compliance | E-Commerce 🌟 Hi, I’m Charity — your go-to expert for Customer Success, Research, Virtual Assistance & Fintech Ops! 🌟 With over 8 years in the corporate world and 3+ years of freelancing with dynamic startups and fintechs, I’ve worn many hats — and looked great in all of them (professionally speaking, of course 😉). From supporting high-net-worth clients to catching fraud before it happens, I’m the behind-the-scenes force that helps teams thrive and businesses scale smoothly. 🔍 What I Actually Do ✅Deliver standout customer experiences via chat, email & phone ✅Conduct KYC, AML, EDD, credit risk reviews, and fraud checks like a detective with a dashboard ✅Analyze data, optimize processes, and write reports that actually make sense ✅Create SOPs and compliance policies, manage inboxes, organise chaos, and make operations breathe easier ✅Provide smart, reliable virtual support to founders, teams, and execs ⚡ Tools I’ve Mastered Customer & Communication: Zendesk, Slack, Google Suite, Microsoft Office, Zoom, Skype, Mailchimp Fraud/AML/KYC: Lexis Nexis Bridger, Refinitiv Worldcheck, RDC, ComplyAdvantage, Factiva, Orbis, Sayari, Sardine, Sift, Persona, Sentilink, Sumsub, Plaid Creative & Research: Canva (basic), Lexis Nexis, web digging like a pro 💡 A Few Things I’m Known For: 👌Building trust with clients and teams 👌Catching things others miss (details matter!) 👌Creating systems that work and grow with you 👌Always thinking two steps ahead 👌Bringing good vibes and serious skills to every project I’ve completed training in Lean Six Sigma (Yellow Belt), team dynamics, risk management, business English, and more — and I bring that continuous learning mindset into every role I take on. 🚀 Bottom Line? I’m here to make your life easier, your customers happier, and your operations smoother. Whether you need someone to help with back-end tasks, handle sensitive compliance work, or support your team like an internal rockstar, I’m ready. Let’s chat about how I can help bring your goals to life. My rate is flexible — let’s find the right fit based on your business needs.

Top Rated Client Success & Enrollment Specialist | Virtual Assistant Results-driven administrative and client support professional with 13+ years of experience providing exceptional customer service, coordinating operations, and managing client relationships in fast-paced environments. Experienced in client onboarding, enrollment management, CRM administration, appointment scheduling, customer communications, record management, and process coordination. As a Client and Enrollment Specialist for a coaching company, I served as a primary point of contact for clients throughout their journey, ensuring a seamless onboarding experience, maintaining accurate client records, coordinating coaching schedules, tracking enrollments, and providing ongoing support to maximize client success and engagement. Known for strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering a high-touch client experience. Proficient in GoHighLevel, HubSpot, Google Workspace, Microsoft Office Suite, email management, data entry, reporting, customer support, and process improvement.