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A former PayPal Dispute & Limitation Agent turned Subject Matter Expert, I built my reputation on winning chargebacks and safeguarding merchant revenue. Inside PayPal I handled the platform’s most complex dispute cases, earning fast‑track promotions and the coveted Hero Award for receiving the highest volume of customer commendations. Today I leverage that same insider expertise as a freelance Chargeback Specialist, crafting airtight evidence packages, decoding Ethoca and Verifi alerts, and driving win‑rate improvements for e‑commerce merchants worldwide. In short: I know every angle of PayPal’s dispute process—and I turn that knowledge into decisive, revenue‑saving victories.

💼 Customer Success | 🎯 Data & Research Analyst | 🕵️‍♀️ AML/KYC Specialist | 🔧 Virtual Assistant for Startups & Fintechs | 📽️ Project Mamanagement | 📝 Compliance | E-Commerce 🌟 Hi, I’m Charity — your go-to expert for Customer Success, Research, Virtual Assistance & Fintech Ops! 🌟 With over 8 years in the corporate world and 3+ years of freelancing with dynamic startups and fintechs, I’ve worn many hats — and looked great in all of them (professionally speaking, of course 😉). From supporting high-net-worth clients to catching fraud before it happens, I’m the behind-the-scenes force that helps teams thrive and businesses scale smoothly. 🔍 What I Actually Do ✅Deliver standout customer experiences via chat, email & phone ✅Conduct KYC, AML, EDD, credit risk reviews, and fraud checks like a detective with a dashboard ✅Analyze data, optimize processes, and write reports that actually make sense ✅Create SOPs and compliance policies, manage inboxes, organise chaos, and make operations breathe easier ✅Provide smart, reliable virtual support to founders, teams, and execs ⚡ Tools I’ve Mastered Customer & Communication: Zendesk, Slack, Google Suite, Microsoft Office, Zoom, Skype, Mailchimp Fraud/AML/KYC: Lexis Nexis Bridger, Refinitiv Worldcheck, RDC, ComplyAdvantage, Factiva, Orbis, Sayari, Sardine, Sift, Persona, Sentilink, Sumsub, Plaid Creative & Research: Canva (basic), Lexis Nexis, web digging like a pro 💡 A Few Things I’m Known For: 👌Building trust with clients and teams 👌Catching things others miss (details matter!) 👌Creating systems that work and grow with you 👌Always thinking two steps ahead 👌Bringing good vibes and serious skills to every project I’ve completed training in Lean Six Sigma (Yellow Belt), team dynamics, risk management, business English, and more — and I bring that continuous learning mindset into every role I take on. 🚀 Bottom Line? I’m here to make your life easier, your customers happier, and your operations smoother. Whether you need someone to help with back-end tasks, handle sensitive compliance work, or support your team like an internal rockstar, I’m ready. Let’s chat about how I can help bring your goals to life. My rate is flexible — let’s find the right fit based on your business needs.

Looking for someone you can trust to get the job done right? 👋 Hello there! I'm Rogelio your go-to A+ Ticket Broker Assistant ready to help! 🧝🏻‍♀️ A+ Ticket Broker Assistant ⚡️ Fast moving, Quick study, and Tech-Savvy ✅2 Monitors ✅Quiet workstation for me to focus on the tasks ✅High end Desktop ✅Noise cancellation Headphones 🛜 With 200 Mbps. Internet connection 🌐 Services I Offer: Ticket Fulfillment and Inventory Management 📊: -Skilled in facilitating the transfer of parking passes and concert tickets between accounts, ensuring a smooth and accurate process. I manage and verify transfer requests to uphold high customer satisfaction, providing prompt assistance and resolving any issues that arise. -Efficiently process and fulfill ticket orders with a strong focus on accuracy. I collaborate closely with suppliers and clients to ensure timely delivery of tickets and quickly address any discrepancies. I also conduct regular audits of ticket orders across various marketplaces and software, specifically focusing on rows and sections to optimize inventory management -Managing orders across multiple platforms requires precision, and I pride myself on my ability to handle each transaction with care, ensuring accuracy and customer satisfaction. -Verify and process incoming ticket orders with attention to detail, ensuring accurate entry of customer and order information into the system. Confirm payment processing, swiftly addressing any payment-related issues. Generate and send order confirmations and digital tickets to enhance customer experience and satisfaction. Ticket Pricing 📈: -Knows how to analyze market trends to establish competitive ticket pricing. Adjust prices based on demand and the status of the event to optimize sales and maximize revenue. -Handling sensitive information, adhering to best practices in data protection to maintain accuracy and confidentiality. My approach ensures that your data is always secure and reliable. Ticket Purchasing/ Buying 🤝: -Experienced in identifying and selecting best ticket seats and parking passes to enhance profits and revenue, while effectively collaborating with teams and clients to address their needs. Proficient in purchasing tickets on major platforms such as Ticketmaster, AXS, Live Nation, ETIX, and Eventbrite MS Excel/Spreadsheet/Workspace🕵️‍♀️: -Utilize complex formulas, pivot tables, charts, and data visualization techniques to transform raw data into meaningful insights. Whether it’s automating processes, analyzing trends, or creating detailed reports, I ensure that data works for you. 📧: Managing multiple tasks and meeting tight deadlines with ease. My ability to prioritize and delegate ensures that projects are completed on time and to the highest standard 🎯 Why Choose Me? ✨ Knowledgeable about Ticketing System & Tools ✨ Detail-oriented and highly organized. ✨ Accurate and efficient with strong attention to detail. ✨ Excellent communication skills. ✨ Adaptable to diverse tasks and industries. ✨ Master's Degree in Business Administration TOOLS: 👉🏻 Manage Tasks smoothly and fast-moving through the tools to ensure efficiency and leniency 🔑 DTI 🔑 StageFront 🔑 Automatiq (Uptick) 🔑TicketBroker U 🔑Microsoft Office Suite (Word, Excel, PowerPoint) 🔑Google Workspace 🔑Discord 🔑Slack 🔑MS Teams &Outlook 🔑Zoom 🔑DIFFERENT DIGITAL PHONE SYSTEM 🔑Skype 🔑Insomniac Browser 🔑Jancy Browser If you are ready, Let's talk, and let me give you time to enjoy life without worrying about your business.

With 8+ years of experience in Customer Support, Customer Success, Quality Assurance, Team Management, and Sales Operations, I help businesses improve customer experience, optimize team performance, and streamline support processes. I have worked with SaaS companies, eCommerce brands, service-based businesses, and remote teams, supporting both customer-facing operations and internal performance initiatives. My experience spans customer support, quality assurance, technical support, appointment setting, lead generation, sales development, and team leadership. Over the years I have: • Managed remote support teams and QA programs • Evaluated thousands of customer interactions and delivered performance coaching • Reduced support backlogs and improved response times • Handled customer support through Intercom, Salesforce, Crisp, Shopify, Five9, RingCentral, and other platforms • Led appointment setting, lead generation, and customer success initiatives • Consistently met and exceeded sales targets as a Sales Development Representative and Appointment Setter • Managed teams to achieve sales KPIs, productivity goals, and performance benchmarks • Built and monitored Five9 reporting, agent scorecards, and team performance metrics • Developed QA frameworks, performance reviews, and coaching programs to improve service quality • Created SOPs, workflows, knowledge bases, and operational processes to improve efficiency and scalability Core Expertise: 🗸 Customer Success 🗸 Customer Support Management 🗸 Quality Assurance (QA) 🗸 SaaS Support 🗸 Technical Support 🗸 Team Leadership & Coaching 🗸 Sales Development 🗸 Appointment Setting 🗸 Lead Generation 🗸 Performance Management 🗸 Process Improvement 🗸 Reporting & Analytics 🗸 KPI Tracking 🗸 Operations Management Tools & Platforms: Intercom, Salesforce, Shopify, Five9, RingCentral, Crisp, Scorebuddy, ShipStation, Notion, Slack, Google Workspace, Microsoft Office, Excel, Teams, and various CRM, support, and reporting platforms. Notable Achievements: • 10,000+ hours worked on Upwork • 100% Job Success Score • Top Rated Plus Freelancer • Experience managing support, sales, and customer success teams • Proven track record in quality assurance, coaching, and performance improvement • Strong background in customer retention, process optimization, and operational excellence If you're looking for a dependable professional who can improve customer experience, manage teams, optimize support operations, and drive measurable results, I'd be happy to discuss how I can help your business grow.

With 10+ years of experience at JPMorgan Chase and Wells Fargo, I bring a strong background in operations, customer service, quality assurance, compliance, and process improvement. I help businesses stay organized, improve workflows, maintain quality, and deliver excellent support. My Specializations: • Customer Service & Email Support • Quality Assurance & Risk Management • Data Management & Governance • Project Coordination & Team Leadership • Process Improvement & Training • KYC/CDD/AML Compliance Experience & Tools: • Mortgage & Wholesale Banking Operations • Document Review & Administrative Support • Inbound/Outbound Customer Service • GoHighLevel CRM & Automation • N8N Automation • Claude • eCommerce Support & Product Research • Google Workspace & Microsoft Office Key Highlights: • 10+ years of corporate experience • JPMorgan Chase and Wells Fargo background • LEAN Six Sigma Yellow & Green Belt Trained • Trained and managed QA teams • Supported 500+ operations employees • Detail-oriented, reliable, and adaptable Education: • BSBA Major in Operations Management I’m committed to providing accurate, efficient, and professional support to help businesses grow.

If your business is struggling with missed messages, scheduling delays, or disorganized workflows, I help bring structure, speed, and reliability to your daily operations. I am a Scheduler and Operations Coordinator with 5+ years of experience supporting high-volume scheduling, CRM systems, and fast-paced service environments in healthcare and client-based operations. I specialize in keeping workflows organized, managing client communication, and ensuring that no request, update, or detail is missed. I have worked in environments handling 160+ clients, coordinating 500+ weekly service hours, and managing numerous daily time-sensitive requests across email, phone, and internal systems. My experience includes scheduling coordination, data accuracy management, client communication, and resolving missing or incomplete information to ensure smooth operational flow. I am highly skilled at working in fast-paced environments where accuracy, responsiveness, and prioritization are critical. I am comfortable managing multiple systems at once and ensuring smooth coordination between clients, staff, and internal teams. WHAT I CAN HELP YOU WITH: ✔ High-volume scheduling and calendar management ✔ Client and customer communication and support ✔ CRM management (Airtable, Zoho, Notion, GEMS) ✔ Email, phone, and multi-channel communication handling ✔ Workflow coordination and operations support ✔ Data entry and records accuracy management ✔ Workforce scheduling and roster coordination ✔ Handling urgent and time-sensitive requests ✔ Organizing and maintaining operational data ✔ Administrative and back-office support tasks I am available to support businesses that need a reliable, detail-oriented, and highly organized assistant who can manage operations, communication, and scheduling efficiently. My goal is to help reduce workload pressure, improve response times, and keep daily operations running smoothly.