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Looking for assistance in customer service, chargeback management, assistant for payment processing or administrative tasks? Whether you need a helping hand with handling inquiries, managing chargebacks efficiently, resolving alerts (Ethoca, Verifi) or support as an admin or virtual assistant, I'm here to lend my expertise With over 10 years in business process and outsourcing, I've excelled in roles such as inbound customer service, live chat, email support, and e-commerce admin assistance. I also offer expertise as a pre-underwriter and sales support specialist in customized payment processing. If you need reliable support to streamline your operations, let's collaborate! **Managing Orders/Validating Shipping address Creating new orders in the crm Correcting their shipping address Process reshipments Experience using Shipstation, Shiphero, (managing orders, merging orders, creating shipping labels, checking on holds or invalid addresses and correcting them) Experience using Canadapost, Melissa data and USPS lookup to validate the shipping addresses ** Ecommerce Customer support agent/Reamaze/Zendesk Email Support /Chat Agent Responsible for handling questions, comments and complaints regarding a particular product. Provide solutions. Provide positive product information, discounts to keep the product. Issuing return merchandise authorization Managing the orders Processing refunds for cancelled, not yet fulfilled order or returned products, and cancelling the order or subscription. Knowledgeable using crms such as sticky.io, konnective, Shopify, woocommerce, Shipstation, response Crm, Velox, Chargeflow and Sublytics. Knowledgeable using the ticketing software Zendesk and Reamaze Filing lost and stolen claims to logistics and shipping like in FedEx, USPS and UPS. **Amazon Seller Sentral Customer support Responds to customer inquiries Check the status of their orders Managing the orders Process refunds Process returns **Social Media Moderator Check messages, comments, likes, and shares Respond to messages and comments Delete or hide offensive or inappropriate comments Send invites to people who likes or share the comments to like the page **Admin Assistant/Executive Assistant Working closely with the CEO and director of the company. Working on different projects with provided training and instructions **Admin Team Leader Delegating the tasks to the team members Making sure the team hits their quota Auditing, and quality checking the team's work Coaching Productivity reporting. Communicate with the other department **Chargeback Manager/Dispute Manager/Representments Specialist Helping merchants prevent and resolve fraud and chargebacks using Verifi and Ethoca services Chargeback representments by gathering compelling evidence to win the cases. Resolving PayPal, Shopify and Stripe dispute as well as credit card disputes through merchant’s processor like Paysafe, Paymentshub, Fresno, Humboldt, Signature Payments, Braintree, Arc, Signa, Merlinks **PayPal and Klarna Cases Resolve claims and chargebacks Provide evidence to win claims and chargebacks Process refunds according the policy **Chargeback and Fraud Prevention Onboarding Specialist Chargeback and Fraud Prevention Onboarding merchant account Managing merchants' chargebacks and fraud alerts Providing merchant's support Organizing merchants’ account Reporting Invoicing and Billing the merchant by PayPal, QuickBooks or by ACH Communicating with the services provider **Pre-underwriter/Onboarding Specialist/Sales Assistant Pre-underwriter for high-risk and low-risk merchant accounts Making sure leads are entered correctly in the system Communicate with the clients to get the necessary documents Submitting the documents Updating the clients for the results of the application Onboarding merchant account Managing and organizing merchants' account Providing merchants’ support Experience onboarding new merchant account in NMI using the VAR sheets for the approved merchant account in Paysafe, Fresno, Paymentshub, Signature Payments, EC Suites, and more. ***Billing Creating and sending invoices to clients using QuickBooks, PayPal and ACH payments using the NMI payment gateway. For other verification, you can check my LinkedIn profile, Regilyn Sagayno. Why work as a freelancer? Working from home has become incredibly convenient, especially since the onset of COVID. Not only does it save on expenses, but it also offers practicality and significant savings. Why should you consider me? I'm dedicated to ongoing learning and development, embracing training opportunities and considering myself a fast learner. I utilize online resources like YouTube and Google to enhance my skills. My commitment to responsibility drives me to approach tasks with unwavering dedication, ensuring high-quality results. Thank you for reviewing my profile. If you believe we're a great fit, feel free to reach out to me with a message. Thanks, Regilyn

✨ Looking for Collaboration ✨ Hi! I’m a detail-oriented freelancer with 5 years of experience in eCommerce support, specializing in administrative and customer service tasks. I help businesses stay organized, improve customer experience, and handle daily operations efficiently. 💼 Services Customer Support Virtual Assistant Tasks Social Media Management Shopify & eCommerce Support Email Support Data Entry 📦 Skills & Expertise Order fulfillment and processing Shipping label creation Email handling and customer communication eCommerce store support Administrative assistance Data entry and organization 🛠 Tools I Use Discord Slack Zoho Desk Zendesk Stripe Outlook Shippo Microsoft Excel 🚀 About Me I’m reliable, adaptable, and committed to delivering quality work with fast communication. I enjoy supporting businesses and am always open to learning new systems and improving processes. ✨ Let’s work together and grow your business!

I know you’re looking for an 💼 analytical, adaptable, customer-focused, tech-savvy, and collaborative professional who can start immediately. I’m CH — here to support your team in dynamic supply chain management and e-commerce operations, helping businesses improve procurement, logistics, and inventory while keeping online stores efficient and profitable. With over 2 years of hands-on experience in supply chain & procurement, and more than 5 years in e-commerce operations, I bring a practical and detail-oriented approach to product sourcing, fulfillment, and order management. I’m still growing in many areas, but I focus on learning quickly and contributing steadily to operations. ⚡ Supply Chain & Procurement I assist with purchasing, supplier communication, and logistics coordination to help reduce costs and avoid supply chain issues. 🔹 Purchasing & Supplier Support – Experienced in Alibaba Trade Assurance sourcing, RFQs, and negotiating better terms with suppliers. – Handle manual order processing from manufacturer or supplier sites for multichannel fulfillment. – Conduct supplier research and relationship maintenance to ensure consistent quality and reliability. 🔹 Inventory & Forecasting – Reorder planning, tracking sales velocity, and stock replenishment using tools like Helium10 and SoStocked. – Manage inventory stock updates and coordinate adjustments between suppliers and fulfillment centers. 🔹 Shipping & Logistics – Coordinate LCL, AGL, and AWD shipments for Amazon FBA and wholesale clients. – Assist in logistics coordination, shipment barcoding, and placement fee checks to ensure cost efficiency. 🔹 Cost & Reimbursement Management – Prepare SAFE-T and FBA reimbursement claims for missing units, returns, or damaged items. – Review placement fees and shipping costs to help optimize expenses. ✅ Contributed to reducing logistics costs through freight optimization ✅ Supported better supplier pricing by comparing offers and negotiating terms ✅ Helped ensure shipment accuracy by introducing pre-boarding label checks ⚡ E-commerce Operations Beyond supply chain, I’ve supported store operations, product uploads, and backend tasks to keep e-commerce businesses running smoothly. 🔹 Amazon FBA & Shopify – Hands-on with product research, listing setup, and shipment creation. – Support FBA tasks and other ad hoc backend operations. 🔹 Order Processing & Reimbursements – Streamline manual order workflows from multiple channels. – Handle SAFE-T claims and reimbursement communications via Seller Central. 🔹 Product Sourcing & Supplier Relations – Identify niche and in-demand products and maintain communication with vendors in China, the US, and Canada. 🔹 Data & Reporting – Assist in tracking purchasing trends, stock movement, and logistics performance reports. ✅ Supported store-wide supply chain tasks to reduce stockouts and overstocking ✅ Took part in product research projects that led to successful FBA listings ✅ Helped maintain supplier relationships and secure better product terms 🚀 Why Work With Me I don’t claim to be an expert—I’m still learning every day—but I’m consistent, adaptable, and proactive. I focus on supporting managers, handling the details, and optimizing operations so your business runs smoothly while saving time and costs. Let’s discuss how I can support your supply chain and e-commerce operations. 🚀

Please get in touch with me only if you want an AWESOME recruiter to join your team. 🏆 Top Rated+ Freelancer 🏆 ➡️ Completed more than 140 recruitment projects ➡️ Hired more than 2,000 people 🚀 I’m a battle-tested Virtual Recruiter who builds teams fast—and right. Whether it’s hiring 30 people in 6 months, scaling a tech team from 0 to 50, or setting up startup HR systems from scratch—I don’t just recruit, I deliver. With 15+ years in the talent game, I’ve filled roles from the warehouse floor to the C-suite, across continents and time zones. I specialize in helping startups scale quickly without sacrificing quality. If you're looking for someone who moves fast, knows where to find hidden gems, and doesn’t stop until the job’s done—you found her. 💻 Relationship-focused, results-obsessed. Let’s connect if you need a recruiter who gets it—and gets it done. 2026 update: So far, I've filled the following roles: • Systems Engineers • Physicists • Mechanical Engineers • Electrical Engineers • EE Managers • Optics Engineers • Office Manager • Purchasers / Buyers • Senior Mechanical Design Engineers • Field Service Engineers • Senior Controls Engineers • VP of Sales • Product Owner • Product Manager • Email Designer • Executive Assistant to the CEO • Frontend Developer • Social Media Marketing Manager • eCommerce SEO Manager • Creative Strategist • Data Analyst & QA Manager • Warehouse Coordinator • Shipping & Receiving Coordinator • Accounts Payable Specialist • Relocation Consultant • Data Scientist • Senior Data Analyst • Data Engineer • Senior Full Stack Engineer • Senior Python Engineer • Senior React Frontend Engineer • Senior NodeJS Engineer • Elasticsearch Specialist • Odoo Specialist • Senior Product Designer, UI / UX • PPC Campaign Manager • Product Manager • Project Manager • Customer Support • Technical Support • Relocation Consultants I'm also VERY interested in a full-time salary position with your company so I can get out of this rat race that is Upwork. The rate is negotiable. Save me! 😀 Expertise includes, but is not limited to: • Recruitment And Selection • Consulting / Consultative approach to recruitment • Upwork Hiring • LinkedIn Recruiting • Facebook Recruiting • Instagram Recruiting • Client Acquisition • Business Development • Staffing • Talent Sourcing • Technical Recruitment • Account and Resource Management • Background Checking • Drafting of Contracts • All-around HR knowledge • Developing policies • Creating Employee Engagement Strategies • Email Management • Philippine Labor Laws • BPO / RPO • Project Management • Project Coordination • Payroll • Invoices • Purchasing I speak English as a first language and am very comfortable speaking and writing it both in casual and formal settings. I am known to take initiative and be assertive when it comes to protecting my company's interests. Tools: Zoho Recruit, Greenhouse, Bullhorn, Taleo, SmartSearch Online, LinkedIn Recruiter, Slack, Hipchat, JIRA, Office 365, G-suite, Dropbox, OneDrive, Planner, Boolean Searching / Search Strings, HubSpot, Lever, Recruitee, BambooHR, Asana, Trello, TeamTailor, ActiveCollab, Hackerrank, Workable, Notion, Jitsi, Workplace, ClickUp, Confluence, HiBob, DayForce, ApplicantStack, ERPAG P.S. I also do project management for very select projects. I also have experience as an executive assistant to CFOs, CEOs, and Founders of Startups. I enjoy coordinating things and being highly organized. I am highly interested in fintech, cryptocurrency, and companies that want to scale. I help startups and big companies with their hiring needs.

🚀 Shopify & Logistics Operations Specialist | 3PL • Fulfillment • Inventory • Customer Support | 5+ Years Experience I help eCommerce brands streamline fulfillment, improve inventory accuracy, and keep day-to-day logistics operations running smoothly. With 5+ years of experience supporting Shopify stores, Amazon operations, shipping workflows, warehouse coordination, and customer support, I've worked across the complete fulfillment cycle — from inbound receiving and inventory tracking to order management and shipment issue resolution. Currently supporting US-based logistics and eCommerce operations, I understand the challenges brands face with inventory discrepancies, delayed shipments, fulfillment bottlenecks, and customer escalations. What I can help with: 📦 3PL & Fulfillment Operations Warehouse receiving and inventory monitoring Order fulfillment coordination Carrier coordination and shipment tracking Shipping issue resolution and claims handling POD verification and escalation management Inbound and outbound shipment visibility 🛒 Shopify & eCommerce Operations Shopify order management Inventory synchronization Product and SKU management Order processing and fulfillment workflows Customer order support and issue handling Shopify + warehouse coordination 🚚 Amazon Operations Amazon FBA shipment monitoring Inventory replenishment support FBA discrepancy management Shipment planning and tracking 📊 Operations Reporting & Data Analysis Excel and Google Sheets reporting SQL-based reporting support KPI and fulfillment tracking Process documentation Workflow automation Tools & Platforms Shopify • Amazon Seller Central • TikTok Shop • Zendesk • Salesforce • Metabase • Redash • WMS • OMS • ERP • Google Workspace • SQL • Google Apps Script • ClickUp • Asana • AI Tools (Claude, Chatgpt) Why clients work with me: ✔ Experienced in logistics + eCommerce operations ✔ Understand warehouse and fulfillment workflows ✔ Strong communication and customer support background ✔ Process improvement mindset ✔ Independent and proactive If you need someone who can support both Shopify operations and logistics fulfillment, I can help keep your operations organized, efficient, and scalable. 📩 Send an invitation and let's discuss your workflow.

I am a full time professional freelancer. I am always ready to work for 7 days in a week. It is easy to me for working with your required time. I am a fast learner and I pride myself on my accuracy, efficiency and reliability. i am Dependable, keen attention to detail, works conscientiously with minimal or no supervision, follows instructions carefully, captivating typist. I have an experienced in Data Mining, Web Researching, Advertising, Data Entry, Virtual Assistant, Data Scrapping. i am working also in amazon.