Hire the Best Customer Support Freelancers in San Pedro, PH

Hi, I’m Erica — thanks for stopping by! I specialize in making things easier for busy clients and teams. With over five years of experience supporting U.S.-based businesses, I bring a solid background in virtual assistance, content moderation, customer service, and creative support. Here’s what I bring to the table: ✔ Admin Executive Assistant — calendar and inbox management, document proofreading, team coordination, and keeping everything on track. ✔ Web Content Management — updating product listings, creating SEO-friendly descriptions, and managing websites via WordPress/WooCommerce and other website design platforms. ✔ Customer Service — handling email inquiries, order issues, and support tickets through Shopify, Gorgias, Zendesk, and Crisp. ✔ Content Moderation — reviewing user-generated content, screening video submissions, and ensuring compliance with platform policies. ✔ Social Media & Content — managing Instagram accounts, designing branded content, and building email campaigns with tools like Mailchimp. I’m organized, detail-oriented, and committed to delivering results fast. I don’t just submit work that’s “done,” I submit work that’s ready to go. My schedule is flexible, and I’m here when you need me. Let’s lighten your workload and help you focus on what matters most. Looking forward to working together!

Had a 3-year international customer service experience plus a 5-year ESL tutoring experience. Had worked with various international clients from US, Australia, and Japan. My last work is with a jewelry company in which I closed more than 500+ projects.

✅Proficient in the English language ✅Good communication skills ✅C1 Advanced and C2 Proficient in EF Standard English Test ☎️Customer Support and Technical Support 📞Inbound/outbound call 📩Email/chat support 🗣️Complaint and Escalations 👨‍💻Experience in admin support (short contract) 💻Virtual Assistant 📅Account Coordinator 🖥️Website Moderator (inventory management, daily blogs through AI Assistance) ✅Wordpress, Elementor ✅Zendesk ✅CRM (company tailored) ✅Five9 ✅Microsoft Office ✅Canva ✅Pandadocs ✅SmallPDF ✅Figma (for quotation and service agreement creation) ✅PowerDirector (basic video editing, captioning) ✅Product inquiries, order fulfillment, order tracking, replacement, refund ✅Staff scheduling, and minor payment processing ✅Blind troubleshooting for technical concerns ✅Calendar management ✅Email Management ✅Quotation and Service Agreement

💎🎯💎 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐑𝐨𝐜𝐤𝐬𝐭𝐚𝐫 𝐄𝐥𝐢𝐭𝐞 customer service representative, Zendesk Guru, Email and Chat support Talent. I have 16 years of experience in customer service and technical support where I have worked for accounts like Google, Wells Fargo, and 99designs by Vista. I also deem myself to be above average in English fluency and computer literacy. You can expect that I am reliable and eager to meet the goals set by the clients.

For 5 years, I've excelled as a remote freelancer, specializing in team management, process improvement, and product training. I'm proficient in various tools including Zendesk, Salesforce, Asana, Slack, Pathlight, Google Suite, Microsoft Office tools, and Canva. I am well-versed in handling a variety of channels, including email support, live chat, phone support, social media management, and ticket management. I am available 20-30 hours weekly, I prioritize quality to boost client productivity. Let's connect if it's a good match—I'm eager to collaborate.