Hire the Best Customer Support Freelancers in San Fernando, PH

High-volume support shouldn't mean robotic answers. I help freelancer platform support needs, healthcare, wellness, and e-commerce brands maintain fast, empathetic, and organized customer operations. With over 26,000 logged hours on Upwork, I manage support channels independently—handling everything from complex patient/e-health inquiries to daily live chat and email queues. Where I add immediate value: Omnichannel Customer Support: End-to-end management of email, live chat, and phone channels (Zendesk, Zopim, Velaro) E-Health & Healthcare Support: Experienced in handling sensitive communication, medical marketing inquiries, and patient workflow coordination with high discretion. AI-Enhanced Efficiency: I use modern AI tools (Gemini, Notebook LM, Eleven Labs, Canva) to build internal knowledge bases, draft clear responses faster, and streamline daily repetitive tasks. Operations & Workflow Management: Organization across Google Sheets, Mondaydotcom, and Call Rail so no customer ticket slips through the cracks. If you need a reliable partner who can handle your inbox from day one without heavy supervision, send me a message and let's discuss your current setup.

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

I am an experienced E-commerce Specialist with expertise in managing and growing online stores across various marketplaces, including Shopify, eBay, Etsy, Poshmark, Faire, FashionGo, Creoate, LAShowroom, Orangeshine, Abound, and Tundra. I help businesses improve their online stores by creating optimized product listings, managing inventory, fulfilling orders, conducting product research, and providing excellent customer support. 🌟My Services: ✅ Product listing and cross-listing ✅ SEO-optimized product titles and descriptions ✅ Product and market research ✅ Inventory and order management ✅ Store setup and maintenance ✅ Dropshipping support ✅ Photo editing and content preparation ✅ Customer service 🌟Tools I Use: ✅ List Perfectly, Vendoo, Inkfrog, GetVela, DSTitan ✅ DSers, AutoDS, DSMTool, SKUgrid, SKUfetch ✅ Zik Analytics, CommerceInspector, PriceBlink ✅ Canva, ChatGPT, Gemini, Printify ✅ Google Sheets, Dropbox, Google Photos, and other productivity tools I am detail-oriented, reliable, and committed to delivering high-quality work on time. Whether you need help with a one-time project or ongoing e-commerce support, I am ready to help your business grow. 👌 As a Top Rated Freelancer on Upwork, I take pride in building long-term relationships by providing dependable service and consistent results. 👌

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

I have over 11 years of professional experience - 9 years in the BPO industry and 5 years as a freelancer - specializing in Customer Success, Client Onboarding, Training, and Technical Support. My background spans Operations, QA, and Customer Enablement, giving me a strong foundation to help businesses deliver outstanding customer experiences. I’ve worked with both startups and established companies to guide clients through onboarding, improve processes, test product updates, and identify technical or process gaps that impact success. I collaborate closely with Engineering and Product teams to ensure smooth onboarding, resolve issues quickly, and build repeatable workflows that drive long-term results. Whether it’s customer support, onboarding, training, or QA, I bring a proactive and solutions-driven approach to every project. My focus is always on helping businesses and their customers succeed.

Let's collaborate to turn your vision into reality! Whether you need assistance with Customer Service, Technical support, or any other project, I'm here to help. *wink* Ready to take your projects to the next level? Let's connect and discuss how I can contribute to your success! *wink*