Hire the Best Customer Support Freelancers in San Fernando, PH

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

Hi there! Welcome to my Profile! Are you looking for a seasoned professional who can seamlessly manage your customer experience while optimizing your daily operations? With over 10 years of experience and more than 26,000 logged hours as a trusted internal agent on Upwork, I bring unmatched reliability, efficiency, and expertise to your team. My background uniquely bridges high-volume customer support, specialized healthcare communication, and modern administrative efficiency. Whether handling sensitive e-health inquiries or streamlining workflows using advanced AI, I ensure your customers feel valued and your business runs smoothly. Please feel free to peruse over my Upwork work history to know more about my past clients. 💡 HOW I CAN ADD VALUE TO YOUR BUSINESS: Omnichannel Customer Support: Expert handling of email, phone, and live chat support with a focus on relationship management and swift conflict resolution. Specialized Industry Knowledge: Deep understanding of E-health, medical marketing, and healthcare training, making me an ideal fit for medical, wellness, and wellness-adjacent brands. Tech-Savvy Operations: Highly proficient in major support and CRM platforms (Zendesk, Zopim, Velaro) and advanced AI tools (Gemini, ElevenLabs, NotebookLM, Canva) to boost productivity and content creation. Comprehensive Administrative Support: Skilled in general virtual assistance, data entry, extensive research, and total workflow optimization. (Mondaydotcom | CallRail| Google Sheets) If you need an internal partner who requires zero hand-holding and hits the ground running, let’s connect to discuss how I can support your goals.

I am an experienced E-commerce Specialist with proven expertise in managing and growing online stores across multiple platforms, including Shopify, eBay, Etsy, Poshmark, Creoate, FashionGo, Faire, LAShowroom, Orangeshine, Abound, Tundra, and WordPress. My focus is on helping businesses streamline their operations, optimize product visibility, and boost sales through efficient listing, research, and customer support. Core Expertise: Product Listing & Uploading Cross-Listing Across Multiple Platforms Optimizing Product Titles & Descriptions for SEO Order Fulfillment & Invoice Management Product & Market Research Inventory Stock Management Photo Editing & Content Preparation Dropshipping Product Management Store Setup & Platform Configuration Customer Service & Buyer Support Tools & Software I Use: Listing & Cross-Listing Tools: List Perfectly, Vendoo, Inkfrog, GetVela, DSTitan Dropshipping & Automation: DSers, AutoDS, DSMTool, Oberlo, SKUgrid, SKUfetch Research & Analytics: Zik Analytics, CommerceInspector, PriceBlink, Aiveera, ShipperBay, VeroChecker Optimization & Keyword Tools: Keyword Tool Dominator, Title Builder Creative & Editing Tools: Canva, Google Lens, Image Downloader, Poky, Kopy, Convertercase Additional Tools: ChatGPT, Gemini, Printify, Kiwi Sizing, Google Sheets, Dropbox, Google Photos Why Work With Me? My goal is to build long-term partnerships by delivering profitable results, saving clients time, and exceeding expectations. Whether you need short-term assistance or long-term e-commerce management, I am reliable, detail-oriented, and ready to help your business grow. I am a Top Rated Plus Freelancer on Upwork, trusted by clients worldwide for delivering consistent, high-quality e-commerce support. I am truly thankful to Upwork for providing this platform that allows me to help businesses grow and succeed online.

Let's collaborate to turn your vision into reality! Whether you need assistance with Customer Service, Technical support, or any other project, I'm here to help. *wink* Ready to take your projects to the next level? Let's connect and discuss how I can contribute to your success! *wink*

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

I have nearly ten years of experience in customer service and technical support, working across various industries. During my career, I have gained proficiency in using multiple CRMs and ticketing services, as I handled diverse lines of businesses. In 2022, I ventured into the realm of virtual assistance, aiming to broaden my horizons as a VA and Freelancer while leveraging my extensive background as a long-time CSR. I pride myself on being a team player with exceptional attention to detail. In my most recent role, I collaborated with a real estate and business investor, serving as both a client and mentor, and acquiring invaluable insight into the intricacies of being a VA.