Hi! I am a Licensed US Registered Nurse specializing in HIPAA-compliant telehealth patient support and meticulous utilization review. I bridge the gap between high-quality patient care and administrative accuracy.
I help US-based healthcare startups, telehealth platforms, and private clinics streamline their patient intake, manage remote triage, and secure insurance authorizations by ensuring medical charts align perfectly with evidence-based criteria.
My Core Clinical & Virtual Competencies:
Telehealth & Patient Support
Utilization Review / Management
EMR/EHR Documentation
Insurance Navigation
Software & Tools Experience: Epic, Cerner, Practice Fusion etc.
UR Criteria: InterQual, MCG Guidelines
Communication: Slack, Loom, Google Workspace, Zoom
Whether you need a compassionate clinical voice to manage your patient queue or a sharp eye to audit charts and protect your revenue cycle, I deliver US-standard clinical excellence remotely.
Letās connect to discuss how I can streamline your clinic's workflows!
Telemedicine
EMR Data Entry
HIPAA
Insurance Verification
Virtual Assistance
Data Entry
Medical Records
Nursing
Medical Writing
Insurance Claim Submission
Medical Report
Patient Care
Healthcare
Medical Terminology
Medical Translation
Medical Records Research
Electronic Health Record
Nursing Management
Medical Transcription
Medical Procedure Coding
Joanna Grace M.
Munoz, Philippines
$15/hr
4.8
17 jobs
Hello! Iām Joanna Grace A. Monzales, a Registered Nurse with over 10 years of clinical experience and a year as a Clinical Manager. I specialize in both hands-on patient care and virtual healthcare support, making me a versatile asset for your healthcare projects.
Experience Highlights:
āClinical Management: Managed a Home Health Agency in Louisiana, overseeing patient care, updating EMRs, and coordinating healthcare services.
āVirtual Healthcare Assistance: Supported a Sleep Medicine Nurse Practitioner for nearly 3 years, handling remote scheduling, chart preparation, and insurance tasks.
āData Entry & Admin Support: With 14 years in data entry roles across various clinics, I excel in accurate data management, appointment scheduling, and insurance verification.
Skills:
āEMR Systems: Athena, Kareo, eClinicalWorks, Therabill, AloraPlus
āAdministrative Tasks: Scheduling, Chart Preparation, Billing, Insurance Verification
āTechnical Proficiency: Microsoft Office, Google Drive, Adobe Acrobat, Facebook Business Suite
Why Hire Me?
āAttention to Detail: I ensure precision in all tasks and data management.
āReliable & Flexible: Available for over 60 hours a week and capable of working independently
with minimal supervision.
āQuick Learner: Adaptable to new systems and eager to contribute to your success.
Letās discuss how I can support your healthcare needs with my skills and experience. I look forward to working with you!
Telemedicine
Email Communication
Providing Information to Callers
Data Entry
Customer Support
Customer Service
Arabic to English Translation
Administrative Support
Computer Skills
Data Annotation
Call Scheduling
Appointment Scheduling
Mary Grace N.
Libona, Philippines
$6/hr
4.9
1 jobs
Senior Medical Virtual Assistant & Healthcare Coordinator | HIPAA CertifiedResults-driven Senior Medical Virtual Assistant with extensive experience streamlining clinical workflows, optimizing administrative operations, and delivering compassionate patient care. I bridge the gap between healthcare providers, insurance carriers, and patients to ensure efficient, compliant operations.
Core Healthcare & Administrative Expertise: Insurance & Authorizations: End-to-end insurance verification, benefits eligibility (BCBS, Aetna, UHC, Cigna), and complex prior authorization submissions via Availity and CoverMyMeds.
Clinical Operations: High-volume master scheduling, medical intake, prescription refills, and proactive patient follow-ups.
Billing & Claims Support: Payment processing, managing claims determinations, and resolving denied claims.
EMR & Practice Management: Proficient in AthenaHealth, eClinicalWorks, SimplePractice, Veradigm, Allscripts, and Phreesia.
General Administrative & VA Services: Executive calendar management, email triage, CRM navigation, customer support, and process optimization (drawing from experience at Yokly, Nowcom, and Teleperformance).
Certifications: HIPAA Training Certified (Accountable HQ) Availity Authorizations & Referral Inquiry Certified Dedicated to providing top-tier, HIPAA-compliant support so healthcare providers can focus on patient care. Letās connect to discuss how I can support your practice!
Cold Calling
Healthcare
Medical Billing & Coding
Scheduling
Ticketing System
Email Management
EMR Data Entry
Sales
Insurance Claim Submission
Canva
Social Media Management
Lead Generation
OWHETEME TERRY J.
Quezon City, Philippines
$15/hr
5.0
6 jobs
Highly experienced global healthcare operations professional with 6+ years of expertise delivering end-to-end clinic support and scalable virtual healthcare staffing solutions across the US, Canada, and Europe.
ā»ļø SERVICES OFFERED:
ā Remote Healthcare Operations Manager ā”ļø (Full-Service Clinic Management, Patient Experience, Scheduling, Intake, Documentation & Provider Support)
ā Remote Medical Assistant & Clinical Operations Support ā”ļø (Referral Management, Lab/Imaging Orders, Prescription Requests, Patient Follow-Ups & Care Coordination)
ā Medical Records & Health Information Management ā”ļø(Fax Management, Document Indexing, Chart Organization, Record Requests & EHR Documentation Support)
ā EHR Implementation, Optimization & Training ā”ļø (New Practice Setup, Workflow Configuration, SOAP Template Customization, Staff Training & System Adoption)
ā Healthcare Technology & Patient Workflow Automation ā”ļø (CRM Integration, HubSpot Workflows, Automated Patient Communication, Intake & Operational Process Improvement)
ā Revenue Cycle Management & Utilization Review Operations ā”ļø (Prior Authorization Coordination, Insurance Verification, Denial Prevention, Authorization Tracking & UR Team Leadership)
ā Medical Scribe & Clinical Documentation Support ā”ļø (Provider Documentation Assistance, SOAP Notes, Chart Review & Clinical Workflow Support)
ā Healthcare Administrative Training & Workforce Development ā”ļø (Virtual Medical Assistant Training, SOP Development, Process Training & Team Onboarding)
ā Remote Patient Monitoring Operations ā”ļø (Patient Enrollment, Monitoring Workflows, Data Tracking & Clinical Escalation Coordination)
ā Healthcare Staffing & Talent Operations Management ā”ļø (Remote Healthcare Recruiting, Candidate Screening, Placement Support & Team Building)
ā Healthcare Business Development & Growth Operations ā”ļø (Client Acquisition, Provider Partnerships, Healthcare Staffing Growth & Relationship Management)
š» ELECTRONIC HEALTH RECORDS (EHR) SYSTEMS PROFICIENCY:
CentralReach | DrChrono | Kareo | Therapy Notes | EPIC | Practice Fusion | AdvanceMD | AthenaHealth | NextGen EHR | eClinicalWorks | Sunwave | CHARM EHR | Jane EHR | Simple Practice
š ļø TOOLS:
Zoom
Outlook / Microsoft Teams / GSuite
VOIPs (Ring Central, 3CX, Spruce, Weave, Dialpad, NextHealth)
CRM's (Hubspot, Salesforce, Zendesk)
Project Management Tools like Clickup, Notion, Monday. com
Team Tailor (end-to-end healthcare recruiting and client management)
Microsoft Office (Excel, Word, PDF)
šÆ PAST HIGHLIGHTS:
ā Managed a team of 9 people across 8 substance abuse facilities on efficient utilization review and prior authorization submissions to different payers across 4 states in the US.
ā Recruited over 40 Virtual assistants from Asia, LATAM, and Africa for Janie Health in the US from LinkedIn, Indeed, TikTok, and Facebook.
ā Trained over 70 Virtual Assistants for Janie Health on US phone call etiquette and triaging, EHR navigation, and US clinic workflows
ā Supported mental health providers at Salient Health & Wellness, managing patient coordination from intake to appointment scheduling, insurance verification, and scribing
ā Served as EHR Superuser for Restoration Healthcare (Irvine, CA), handling front desk tasks and chart prep, including medical records filling and documentation
ā Onboarded and trained over 30 clinics as a DrChrono EHR Implementation Specialist
ā Completed high-volume documentation and diagnostic entries with 90%+ QA accuracy
š” WHY CLIENTS CHOOSE ME:
ā Operations-driven healthcare professional with strong technical execution and end-to-end clinical systems expertise
ā MD-level clinical knowledge combined with proven healthcare operations leadership and execution
ā Highly experienced clinical operator with 25,000+ charts documented across multiple specialties
ā End-to-end healthcare operations expertise from intake to documentation, coordination, and workflow optimization
ā Proven ability to manage complex multi-site healthcare operations with accuracy, speed, and compliance
ā Strong clinical and systems thinker with hands-on expertise in EHRs, UR/PA, and care coordination
ā Reliable healthcare professional with global experience across the US, Philippine, and international clinic systems
ā Flexible, always-available operations partner with 24/7 readiness across US time zones
ā Highly adaptable healthcare operator capable of quickly integrating into any clinic workflow or system
ā Scalable healthcare operations specialist with experience in training teams, building systems, and optimizing workflows
My diverse exposure to healthcare systems globally has cultivated adaptability and cultural sensitivity. I am a proactive problem-solver and dedicated team player, committed to improving healthcare outcomes through meticulous work and collaboration.
š¤ Let's connect for a quick video call to discuss how my unique blend of medical knowledge and practical operational experience can benefit your team.
Healthcare Management
Communications
Medical Translation
Research Papers
Public Health
Healthcare IT
Medical Records Research
Email Communication
Medical Transcription
Healthcare
Medical Editing
Medical Interpretation
Virtual Assistance
Medical Billing & Coding
Training & Development
Francheska Lynn C.
Lingayen, Philippines
$15/hr
4.1
40 jobs
Iām a licensed Medical Laboratory Scientist (RMT) with a Master of Public Health and nearly five years of experience in clinical research, clinical data coordination, evidence-based medical writing, and healthcare copywriting.
My background includes working on multinational pharmaceutical clinical trials, where I handled clinical data, regulatory documentation, source documents, protocol compliance, safety reporting support, and electronic data capture systems such as Medidata Rave, REDCap, Clario, and other clinical trial portals.
I specialize in translating complex medical and scientific information into clear, accurate, engaging, and publication-ready content for academic, clinical, regulatory, healthcare marketing, and digital health audiences. Whether your goal is to educate patients, strengthen your healthcare brand, explain a complex service, or support a research project, I create content that combines scientific accuracy with compelling communication.
What I Can Help You With:
š§¾ Clinical Research Data Entry & Virtual Assistance
⢠Clinical trial data entry for CRFs, eCRFs, and EDC systems
⢠Source document review and data consistency checks
⢠Query resolution support
⢠Adverse event and safety report documentation assistance
⢠IRB, ICF, SAE, delegation log, and regulatory file organization
⢠Database cleaning and structured spreadsheet development
⢠Literature extraction and reference tracking for reviews
⢠Medical transcription and structured documentation formatting
⢠Study tracking dashboards and research coordination support
š§Ŗ Academic & Research Writing
⢠Literature reviews and systematic reviews
⢠Meta-analysis support, including data extraction and risk-of-bias tables
⢠Thesis editing and manuscript refinement
⢠Research methodology support
⢠Journal formatting: APA, Vancouver, Harvard, AMA, Chicago, and more
⢠Reference checking, citation cleanup, and bibliography formatting
⢠Evidence synthesis and academic proofreading
š„ Clinical & Healthcare Writing
⢠Evidence-based medical articles
⢠Clinical guideline summaries
⢠Drug information verification
⢠Public health reports
⢠Clinical SOPs and training materials
⢠Patient education materials
⢠Regulatory documentation support
⢠Medical content editing for accuracy, clarity, and structure
āļø Medical & Healthcare Copywriting
⢠Healthcare and medical website copy
⢠Landing pages for healthcare services, clinics, and health technology companies
⢠NDIS, aged care, and allied health content
⢠Email campaigns and healthcare newsletters
⢠Patient-focused service descriptions
⢠Medical product and service copy
⢠Healthcare brand messaging and value propositions
⢠Social media copy for health and wellness organizations
⢠B2B healthcare and clinical research marketing content
⢠Copy editing and rewriting for clarity, engagement, and conversion
⢠Evidence-backed copy that remains accessible and compliant
š Healthcare Content & SEO
⢠SEO-optimized health blogs
⢠Medical website content
⢠Patient-friendly health education articles
⢠Social media health education posts
⢠Evidence-backed digital health content
⢠Keyword-informed content that supports visibility and engagement
⢠Content that balances scientific accuracy, readability, and brand voice
Why Clients Choose Me
ā Licensed Medical Laboratory Scientist with strong clinical science training
ā Master of Public Health background
ā Nearly five years of clinical research experience
ā Hands-on experience with multinational pharmaceutical studies
ā Experience with Medidata Rave, REDCap, Clario, and other clinical trial systems
ā Strong understanding of clinical data quality, protocol compliance, and documentation standards
ā Published abstract in Sleep Medicine by Elsevier
ā Experience writing for healthcare, wellness, clinical research, and public health audiences
ā Able to turn technical medical concepts into clear, engaging, and persuasive copy
ā Skilled in evidence synthesis, academic writing, medical content development, and healthcare marketing
ā Detail-oriented, organized, reliable, and committed to clear communication
I donāt produce generic or purely promotional medical content. I create well-researched, medically accurate, properly referenced, and professionally structured work that aligns with your project goals, brand voice, target audience, and required scientific standards.
Tools & Software:
⢠Medidata Rave, REDCap, Clario, and other clinical trial portals
⢠Microsoft Office: advanced Word formatting, tracked changes, and Excel spreadsheets
⢠Google Workspace
⢠SPSS for basic statistical analysis
⢠Zotero, Mendeley, and EndNote familiarity
⢠Canva for health infographics and social media visuals
⢠WordPress and content management platforms
⢠Project management and collaboration platforms
Technical Writing
Proofreading
Regulatory Compliance
Policy Development
Medical Writing
EMR Data Entry
IBM SPSS
Public Health
SEO Content
SEO Writing
Research Methods
Virtual Assistance
Marketing Strategy
Healthcare
Social Media Copy
Digital Marketing
Clinical Trial
eClinicalWorks
Data Entry
Social Media Marketing
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