Hire the Best Mediation Specialists in Quezon City, PH

Looking for a chargeback, collections, and underwriting expert? I specialize in fraud prevention, chargeback resolution, and non-fraud claims within the financial sector, helping businesses safeguard transactions and reduce losses. I’ve also led Collections departments for fintechs and financial institutions, improving loan repayment rates and streamlining client communications, while leveraging user insights to enhance app experiences and customer satisfaction. Skilled in risk assessment, data analysis, process compliance, and client protection strategies, I bring meticulous attention to detail and actionable solutions to every project. Let’s work together to secure your financial operations, mitigate risk, and drive results you can trust.Hire me!!

I am a reliable and hard-working individual with more than 20 years of experience in the customer service industry. I am proficient in communicating with customers both over the phone and email. I have experience with Live Chat Support and Zendesk and am eager to learn new tools to complete the job. I am a team player, but can steer the ship alone if need be. I look forward to working with you in providing customer service.

I'm an experienced customer support specialist responsible for assisting clients with their concerns over the phone and email. Aside from helping and resolving clients' concerns, one of our most critical tasks is to complete high-security authentication and protect clients' privacy against fraud. Given the evolving nature of fraud and cybercrime, it's always good to use best judgment and practice due diligence, especially when identifying signs of fraudulent activities and cybercrime. I have experience using LexisNexis, AWD, Finacle, and other tools to identify and review clients' files. I am a team player and can easily collaborate with colleagues or other departments to address security incidents. And resilient, especially when handling high-pressure situations.

Eleven years' experience working at one of the most reputable companies in the financial industry. Worked at JP Morgan Chase conducting thorough investigation for flagged transactions to minimize losses by recovering transactions through customer re-bill , merchant credits or charge backs by gathering compelling evidences. In addition to the role , as a senior associate I accept adhoc tasks such as team evaluation /SME /POC and review business procedures for compliance and process improvement. I have strong organizational skills and knowledgeable with Financial Laws and Regulations such as Anti Money Laundering, Know Your Customer, Anti Bribery and Corruption, PEP. I am knowledgeable in conducting fraud reviews , winning chargebacks, answering customer queries via phone, chat and email.

A Lawyer who displays utmost level of professionalism and confidentiality. Posses a Juris Doctor Degree from Arellano Law University, Philippines. Well versed in legal research and drafting of legal documents. Thrives in a dynamic environment and quickly adapts to the ever-changing demands of the legal field. Willing to continually research and learn new techniques on how to improve the efficiency and efficacy of every case. Aiming to always be able to maximize the best of my abilities, my knowledge, skills and to contribute to the further progression of the firm. I also have team working together with me in Finance. That we do accounting, bookeeping ang payroll services.

Need a dependable guy to handle a job for you? I'm a seasoned professional with over 17 years of experience. That's almost 2 decades of expertise in several fields including: - Customer service - Handling escalations - Dispute management - Appointment setting - Virtual assistance - Sales If you feel that I'm a good fit for your business, then please let me know, I would love to setup a time to chat with you. **Some of the apps I'm familiar with are: - Zendesk, HelpScout - Shopify, Recharge - Monday.com - Slack, Zoom, Zendesk Chat, Microsoft Teams - Google Docs, Sheets, Slides, Drive, Hangouts, Calendar - Microsoft Word, Excel, PowerPoint - Dropbox