Hire the Best Mediation Specialists
in the Philippines

Customer Service (Frontline Support) I have been working in a call center industry since 2007. I have handled different accounts from telecommunication to banking and finance company as a Customer Service Consultant. I have been working as a front-line customer service representative for more than 5 years. My scope of support include but are not limited to: catering customer inquiries about the products and services then company is offering, managing customers accounts like payments, modification requests, billing disputes, sales opportunities and complaint handling. Live Chat and Email Support I also had background in technical support for an Australian Telecommunication company. I also worked as a live chat and email support primarily handling customers inquiries, billing disputes and complaints through live chat and email interaction. Complaints Resolution I was a Complaint Resolution Officer for almost 2 years. My scope of support includes resolving and managing customer's complaint, deciding if a compensation request has a valid grounds and determining how much the company can offer based on the documents submitted as proof for loss of business and providing alternative options for the customers if a certain products or services they want cannot be provided by the company. Community Engagement and Moderation I have years of experience in managing online forums and online communities, enforcing community guidelines, removing spam, addressing abuse reports, and ensuring respectful engagement. I also responded to member inquiries, escalated technical issues, and collaborated with internal teams to enhance platform usability. This gave me hands-on expertise in online moderation and community management. Content Writing/Research I have good command of the English language and loves writing. I worked as a content writer and researcher for a year.

Customer support & content specialist with 15+ years of experience in customer relations, dispute resolution, mediations, and SEO writing. Recognized repeatedly for outstanding performance, customer satisfaction and effective handling of conflict. CORE SKILLS: • SEO Content Writing • Customer Support Excellence • Dispute Resolution & Mediation • Client Relationship Management • Process Improvement & Quality Assurance

Need a reliable professional who can support your customers, recruit top talent, and help your business run smoothly? With over 10 years of experience in customer support, I help businesses deliver exceptional customer experiences while building high-performing teams. Throughout my career, I have supported customers and clients across various industries, including telecommunications, SaaS, healthcare, marketplace platforms, and mobile applications. I am experienced in handling customer interactions through phone, email, chat, and SMS/text support, ensuring timely resolutions while maintaining a positive customer experience. Customer Support Expertise ✔ Customer Support (Phone, Email, Chat, SMS/Text) ✔ Technical Support & Troubleshooting ✔ Billing Inquiries, Refunds & Dispute Resolution ✔ Customer Retention & Account Management ✔ High-Volume Support Operations ✔ Quality Assurance & Process Improvement ✔ Escalation Management, Dispute & Mediation ✔ Data Entry & Transcription In addition to customer support, I have nearly 9 years of experience in full-cycle recruitment and talent acquisition, partnering with clients worldwide to identify and hire top talent. Recruitment & Talent Acquisition Expertise ✔ Candidate Sourcing (LinkedIn, Indeed, Upwork, Social Media, and other platforms) ✔ Resume Screening & Candidate Evaluation ✔ Phone & Video Interviews ✔ Client Consultation & Requirements Gathering ✔ Interview Coordination & Scheduling ✔ Candidate Pipeline Management ✔ Onboarding & Recruitment Administration I am proficient in Salesforce, Zendesk, Slack, Google Workspace, Microsoft Office, LinkedIn Recruiter, Indeed, Workable ATS, and Upwork Talent Marketplace, and I quickly adapt to new tools and processes. What sets me apart is my ability to combine customer support, recruitment, and client relationship management into one versatile skill set. Whether you need a dedicated customer support specialist, an experienced recruiter, or an operations-focused team member, I bring professionalism, initiative, and a commitment to delivering results. Let's connect and discuss how I can help support your business goals.

Results-driven Client Coordinator and Executive Assistant with over ten years of experience in customer service, operations support, and administrative management. Adept at handling client communications, calendar management, contract drafting, and appointment scheduling. Skilled in using Salesforce CRM, GHL, and Zendesk to manage client relationships, track progress, and ensure timely follow-ups. Known for exceptional attention to detail, empathy, and a proactive approach to problem-solving, I’ve successfully supported executives and teams by organizing workflows, managing confidential information, and maintaining seamless communication across departments. My background spans fraud prevention, mediation, and real estate support, allowing me to adapt quickly to new processes and deliver results in fast-paced, high-stakes environments. I am passionate about creating efficient systems, building strong client relationships, and providing a high-quality customer experience that reflects professionalism and integrity.

🌟 Energetic Psychology Graduate | Community Engagement Specialist | Creative Problem Solver 🌟 Skilled in blending analytical thinking with creativity, I bring psychological expertise and a passion for connecting with people. With experience as a chat support agent and community moderator, I excel at fostering positive online interactions. Proficient in Microsoft Office, Google apps, and Canva, I am eager to contribute positively to a dynamic team environment. Skills: - Psychological expertise 🧠 - Community engagement and moderation 🌐 - Adaptability 🔄 - Technological proficiency (Microsoft Office, Google apps, Canva) 💻🎨 - Interpersonal communication 🗣️ - Problem-solving 🤔 ✨ Quick learner with a positive mindset 🚀 Strong analytical and problem-solving skills 🖼️ Creative flair demonstrated through Canva proficiency 🤝 Passionate about building meaningful connections and maintaining positive community interactions Ready to contribute to a dynamic team with fresh ideas, a passion for understanding human behavior, and a love for engaging with people. 🌈💼

Highly experienced in the field of security and fraud prevention, with a proven track record of accuracy. I have over 10 years of experience in the banking industry, including 5 years as a Fraud Analyst and Process Auditor for major US banks and credit unions, 2 years as a Customer Service Representative, and 3 years as a Quality Checker in Loan Processing, specifically in loan opening and drawdown for HSBC’s Australian Market. I am currently working as a Trust and Safety Agent, focusing on policy implementation in one of the world’s largest talent marketplaces.