Hire the Best Mediation Specialists
in the Philippines

Results-driven professional with over 10 years of experience in customer service, mediation, e-commerce support, financial services, and fraud risk management. Skilled in handling complex dispute resolution, client relations, order and subscription inquiries, and fraud detection in both remote and corporate environments. Proven ability to deliver timely, high-quality customer support while maintaining accuracy and professionalism across multiple communication channels. Proficient in CRM platforms such as Zendesk, with strong experience in chargeback handling, customer retention, and case mediation.

Customer Service (Frontline Support) I have been working in a call center industry since 2007. I have handled different accounts from telecommunication to banking and finance company as a Customer Service Consultant. I have been working as a front-line customer service representative for more than 5 years. My scope of support include but are not limited to: catering customer inquiries about the products and services then company is offering, managing customers accounts like payments, modification requests, billing disputes, sales opportunities and complaint handling. Live Chat and Email Support I also had background in technical support for an Australian Telecommunication company. I also worked as a live chat and email support primarily handling customers inquiries, billing disputes and complaints through live chat and email interaction. Complaints Resolution I was a Complaint Resolution Officer for almost 2 years. My scope of support includes resolving and managing customer's complaint, deciding if a compensation request has a valid grounds and determining how much the company can offer based on the documents submitted as proof for loss of business and providing alternative options for the customers if a certain products or services they want cannot be provided by the company. Community Engagement and Moderation I have years of experience in managing online forums and online communities, enforcing community guidelines, removing spam, addressing abuse reports, and ensuring respectful engagement. I also responded to member inquiries, escalated technical issues, and collaborated with internal teams to enhance platform usability. This gave me hands-on expertise in online moderation and community management. Content Writing/Research I have good command of the English language and loves writing. I worked as a content writer and researcher for a year.

Most businesses fail not because they lack ideas, but because they lack legal precision and market positioning at the same time. I bridge both. I am a Litigation Lawyer and Market Specialist with 10 years of professional experience: ▪ 6 years in active legal practice ▪ 10 years in marketing and digital strategy This dual capability allows me to protect your business while positioning it for growth. WHY CLIENTS WORK WITH ME Instead of hiring • A lawyer who does not understand business • A marketer who does not understand compliance You hire one professional who understands risk, revenue, and reputation. I draft with enforceability and commercial intent. I build positioning that aligns with regulatory realities and long term scalability. LEGAL SERVICES ◆ Legal Drafting and Writing ◆ Legal Research including case law and statutory analysis ◆ Drafting of Major Pleadings for civil and administrative matters ◆ Contract Drafting and Review ◆ Litigation Support ◆ Mergers and Acquisitions ◆ Regulatory Compliance ◆ Civil Law Matters ◆ Immigration Law Applications and Petitions ◆ Intellectual Property Protection ◆ Legal Assistance and Paralegal Support I work with structure, citations, and strategy. Not guesswork. MARKETING AND BUSINESS SERVICES ◆ Marketing and Advertising Strategy ◆ Digital Marketing Campaign Planning ◆ Social Media Strategy ◆ SEO Analysis ◆ Copywriting and Editing ◆ Brand Messaging Optimization ◆ Canva Layout and Visual Structuring WHO I HELP ✔ Founders launching legally sound businesses ✔ International clients needing Philippine legal guidance ✔ Companies expanding or restructuring ✔ Professionals needing enforceable contracts ✔ Brands requiring compliant marketing strategies WHAT MAKES ME DIFFERENT ➤ Litigation trained analytical thinking ➤ Business oriented decision framing ➤ Persuasive and structured writing ➤ Risk aware marketing execution ➤ Detail driven and deadline disciplined You are not hiring a task taker. You are hiring a strategic partner. LET’S WORK If your project requires both legal protection and smart positioning, send me a message. Let’s build something legally sound and commercially strong.

Customer support & content specialist with 15+ years of experience in customer relations, dispute resolution, mediations, and SEO writing. Recognized repeatedly for outstanding performance, customer satisfaction and effective handling of conflict. CORE SKILLS: • SEO Content Writing • Customer Support Excellence • Dispute Resolution & Mediation • Client Relationship Management • Process Improvement & Quality Assurance

With a strong understanding of FCRA, FDCPA, GLBA, CROA, FACTA, and Metro 2 compliance, I provide comprehensive credit repair support, including dispute letter drafting, inquiry removals, charge-off challenges, collection disputes, and identity theft cases. In addition, I serve as your Virtual Assistant and back-office support by handling: • Client onboarding – collecting credit reports, documents, and IDs, and setting up CRM profiles • Administrative support – data entry, document preparation, record management, and workflow organization • Customer support – email, chat, and basic phone updates for clients • Project coordination – tracking disputes, managing timelines, and ensuring consistent follow-ups • Calendar management – scheduling appointments and maintaining organized workflows I am proficient in tools such as Credit Repair Cloud (CRC), DisputeFox, Client Dispute Manager (CDM), LetterStream, HelloFax, CRM systems, Google Sheets, and Excel. I focus on delivering efficient, compliant, and results-driven support—with accurate dispute tracking and clear client communication. Redacted client results are available to demonstrate the outcomes I help achieve. If you’re looking for a dependable Credit Repair Specialist / Virtual Assistant to handle disputes, compliance, and operations, feel free to message me. I’ll take the backend workload off your plate so you can scale your business while helping clients improve their credit legally and effectively. Keywords: Credit repair services, Credit repair specialist, Credit report repair, Credit restoration, Credit disputes, FCRA compliance, CFPB complaints, FTC compliance, Bureau disputes, Furnisher disputes, Metro 2 compliance, Inquiry removal, Charge-off disputes, Collection disputes, Identity theft support, Dispute letters, Debt validation, Credit score improvement, Experian, Equifax, TransUnion, ChexSystems, LexisNexis, CoreLogic, SageStream, Innovis, ARS, Credit Repair Cloud, DisputeFox, Client Dispute Manager, Virtual assistant, Administrative support, CRM management, Customer service, Data entry, Workflow automation, Project coordination, Calendar management, Client communication, Record management

Hi there! If you’re looking for someone who’s detail-oriented, proactive, and dedicated to delivering excellent results, you’ve found the right candidate. I bring over 6 years of experience working with global platforms like Upwork, Meta, and ByteDance, as well as E-commerce brands such as 1800Flowers, RestaurantAndMore, and Plant-Based Pros. I specialize in Trust & Safety Operations and Customer Support — managing customer support, back-end tasks, and high-risk account investigations involving potential fraud or policy violations. I’m a team player known for consistency, professionalism, and integrity. If you need someone who can deliver world-class performance across both fields, I’d be glad to collaborate. If you’re looking to hire a dedicated team of Content Moderators, feel free to check out my agency, Secured Ops PH, here on Upwork. Let’s connect and make great work happen!