Hire the Best Intercom Specialists in Angeles City, PH

Hi! I’m Diane Pangilinan, an IT graduate with 7+ years of experience in customer support and administrative assistance. I’ve worked with businesses across the US and Australia, delivering reliable, efficient, and professional support. Experience Includes: 💻 Customer & chat support 📝 Administrative assistance 🖥️ Multinational industry support (finance, insurance, logistics, aged care, automotive and e-commerce) Tools & Platforms I’ve Used Gorgias, Shopify, Intercom, Comtrade, Xero, Slack, Jira, Salesforce, Microsoft Office Suite, Google Workspace, Outlook, Mailchimp, and more.

I am a Customer Support and Virtual Assistance specialist with over 14 years of experience supporting SaaS, eCommerce, and service-based businesses. I help companies deliver fast, accurate, and professional customer experiences across email, chat, and ticketing systems, while ensuring smooth day-to-day operations behind the scenes. My core strengths include SaaS support, CRM-based customer service, Shopify/eCommerce support, and billing-related issue resolution such as refunds, disputes, and chargebacks. I am highly experienced in handling customer inquiries, troubleshooting issues, and managing support workflows using tools like Zendesk, Salesforce, and HubSpot. In addition to customer support, I bring strong administrative and operational skills, including order management, payment processing support, and process improvement to help teams operate more efficiently. I am known for clear communication, calm problem-solving under pressure, and maintaining high customer satisfaction across all interactions. ⭐ Key Areas of Expertise: SaaS Customer Support Technical Support & Troubleshooting eCommerce / Shopify Support CRM & Ticketing Systems (Zendesk, Salesforce, HubSpot) Billing, Refunds & Dispute Resolution Email, Chat & Help Desk Support Virtual Assistance & Operations Support 🎯 What I Deliver: Fast and professional customer responses Accurate issue resolution and escalation handling Improved customer experience and retention Organized and efficient support workflows Reliable day-to-day operational support

Top Rated since 2016 I have been doing Customer Support (phone, live chat and email) for over 10 years in a callcenter and home office setting combined. I am a hard working individual with a strong work ethic. I require minimum training when it comes to customer support and administrative tasks. With my experience and skills, I guarantee to deliver exceptional results! Highly experienced with: Zendesk Intercom Zoho Aircall Five9 AWS Ringcentral Familiar with: Helpscout Freshdesk Shopify E-commerce Real Estate

I’m Cee, a Vacation Rental Management Professional (VRMA Certified), Customer Experience Leader, and Brand Partnerships Strategist with over 15 years of experience in BPO, remote operations, and virtual assistance. I've successfully led global operations for 30+ property management companies and supported Turo fleets, Amazon businesses, and influencer outreach campaigns. My work consistently blends service excellence, streamlined operations, and growth-driven strategies. I bring together the best of: * Property Operations & Guest Experience * Customer Support & Admin Excellence * E-commerce & Logistics Expertise * Influencer Outreach & Brand Partnerships * Executive Assistance & Workflow Optimization I'm passionate about AI prompt engineering, modern productivity tools, and building systems that scale. Let’s collaborate and grow your business efficiently and authentically. Key Responsibilities by Role I. Vacation Rental Operations Manager * Oversaw 30+ vacation rental businesses globally (short- and long-term) * Led guest relations, dispute resolution, claims, and issue management * Managed housekeeping, maintenance, reservations, and owner communications * Developed SOPs, guest guidebooks, and training manuals * Handled HR, staffing, finance, and vendor coordination *Drove marketing campaigns, OTA listings, and booking optimizations II. Turo Fleet & Amazon Store Manager * Provided end-to-end admin support for car sharing (Turo) and FBA operations * Handled listings, guest messaging, pricing optimization, and account health * Tracked returns, refunds, and claims for resolution * Trained support agents and monitored compliance III. Brand Partnerships & Influencer Outreach Specialist * Conducted influencer research and tracked brand collabs * Managed paid campaign outreach via email and DMs (Amazon, LTK, etc.) * Qualified leads (paid, gifting, affiliate) and maintained detailed databases * Tracked campaign metrics (views, engagement, CTRs) * Built watchlists of trending influencers and agencies for future targeting IV. Executive Assistant / Virtual Assistant * Supported high-level executives with calendar and inbox management * Conducted deep web research, data mining, and market trend analysis * Prepared meeting decks, reports, and CRM updates * Managed task pipelines and automated workflows using AI tools V. Customer Support Specialist * Delivered omnichannel support (chat, phone, email, social) * Used ticketing tools like Zendesk, Freshdesk, Gorgias * Managed inquiries, returns, and complaints with empathy and accuracy * Supported post-purchase follow-ups and loyalty strategies VI. Collections Supervisor * Managed collection agents and handled debt recovery strategies * Trained new hires and maintained performance metrics * Oversaw escalated calls, account disputes, and compliance handling VII. E-commerce Specialist (Private Label / Dropshipping) * Researched winning products and sourced suppliers * Handled keyword optimization, copywriting, and competitor research * Monitored inventory, sales trends, and pricing strategy * Coordinated with 3PLs and VAs for smooth order fulfillment VIII. Sales & Marketing Support * Executed outbound lead gen campaigns via cold email & calls * Scheduled appointments and qualified leads for closers * Created sales scripts, call guides, and CRM tracking dashboards Certifications & Education 🎓 B.S. Hotel & Restaurant Management ✅ Certified Vacation Rental Management Professional (VRMA) 💡 AI Prompt Engineering Enthusiast

To accomplish and fulfill my desire to be happy in an environment where I can offer my skills and experiences. To learn more, as I grow in a company or with an employer who is willing to give me a chance to improve and use other skills that I have and am eager to learn if given the opportunity. Expertise in the following tasks: * Data Entry, Web Research. Lead Generator * Email Marketing Campaigns: Infusionsoft, Aweber, Mailchimp, LeadPages, Zapier, Freedomsoft, Podio * Business Platform: ClickFunnel, Kajabi, MembersPro * Email-Based Ticketing System: Zendesk, ZohoDesk * Database Maintenance * Property Research * PDF to Excel file * Ad Postings: Trulia, Craigslist, Zillow, & RedFin * Managing Social Media Networks: Facebook, Instagram, Twitter, YouTube, LinkedIn & WordPress * Project Management Apps: Trello, Slack, Monday.com * Social Media Management Tool: HootSuite, Buffer * Payroll processing, Invoicing, Order Processing * Graphic Design: Canva * Photo Editing: Adobe Photoshop

For over a decade, I’ve been building a career on one simple principle: treat every customer interaction as an opportunity to build trust. My 10+ years in customer support have taught me that clear communication, a genuine desire to help, and a meticulous eye for detail are the keys to not only solving problems but also to creating loyal customers. I’m a fast learner who can quickly grasp new processes and systems. I'm here to provide a reliable and professional presence for your customers. My services include Virtual Assistant duties, handling phone, email, and chat support, proactive Customer Success management, and even stepping in as a Customer Support Manager. No matter the role, my focus is always on delivering a positive experience that reflects well on your brand. By entrusting me with your customer support needs, you're not just hiring a freelancer; you're gaining a partner. I will save you valuable time, improve your customer satisfaction rates, and help boost your productivity. I'm already proficient with industry-standard tools like G-Suite, Intercom, Zendesk, and Slack, so I can hit the ground running. I value feedback as a tool for growth and am flexible with my schedule to support your business needs. I'm seeking a long-term partnership where we can collaborate on building something great together. I'd like to be part of your team.