Hire the Best Intercom Specialists in Angeles City, PH

Hi! I’m Diane Pangilinan, an IT graduate with 7+ years of experience in customer support and administrative assistance. I’ve worked with businesses across the US and Australia, delivering reliable, efficient, and professional support. Experience Includes: 💻 Customer & chat support 📝 Administrative assistance 🖥️ Multinational industry support (finance, insurance, logistics, aged care, automotive and e-commerce) Tools & Platforms I’ve Used Gorgias, Shopify, Intercom, Comtrade, Xero, Slack, Jira, Salesforce, Microsoft Office Suite, Google Workspace, Outlook, Mailchimp, and more.

Top Rated since 2016 I have been doing Customer Support (phone, live chat and email) for over 10 years in a callcenter and home office setting combined. I am a hard working individual with a strong work ethic. I require minimum training when it comes to customer support and administrative tasks. With my experience and skills, I guarantee to deliver exceptional results! Highly experienced with: Zendesk Intercom Zoho Aircall Five9 AWS Ringcentral Familiar with: Helpscout Freshdesk Shopify E-commerce Real Estate

I help SaaS, eCommerce, and service-based businesses deliver exceptional customer experiences through professional email, chat, phone, and help desk support. With 14+ years of customer service experience, including 6,000+ hours on Upwork, I specialize in customer support, technical troubleshooting, Shopify operations, billing and accounts receivable, CRM administration, and help desk support. As a Top Rated Plus freelancer with a 100% Job Success Score, I'm committed to providing reliable, high-quality support that clients can count on. I'm experienced in resolving customer issues, managing orders, returns, refunds, billing inquiries, disputes, and chargebacks while delivering a seamless customer experience. I adapt quickly to new systems, proactively research solutions, work effectively with minimal supervision, and continuously look for ways to improve workflows, maximize available resources, and enhance both customer satisfaction and operational efficiency. 🏆 Certifications • Gladly Certified • Zendesk Certified Guide Specialist • Gorgias Certified • Lean Six Sigma Green Belt ⭐ Areas of Expertise • Customer Experience (CX) • SaaS Customer Support • Technical Support & Troubleshooting • Shopify & eCommerce Support • Email, Chat & Phone Support • CRM & Help Desk Administration • Billing & Accounts Receivable • Order Management, Returns & Refunds • Customer Retention & Escalation Management • Virtual Assistance & Administrative Support • Process Improvement & Operations Support 🛠 Tools & Platforms CRM & Help Desk: Gladly, Zendesk, Gorgias, ConnectWise, Salesforce, HubSpot eCommerce: Shopify, Cin7, ShipStation, Fishbowl, Amazon Seller Central, Temu Seller Central, CC2.0 Technical: Microsoft Intune, Apple Business Manager (ABM), SOTI, VoIP, Mobile Device Management (MDM) Productivity & Collaboration: Microsoft 365, Google Workspace, Slack, Microsoft Teams, Zoom, Jira, Trello, Asana, ClickUp, Notion, Aircall, RingCentral 🎯 What You Can Expect ✔ Professional, empathetic customer support ✔ Fast and accurate issue resolution ✔ Organized ticket and inbox management ✔ Clear communication with customers and internal teams ✔ Reliable operational and administrative support ✔ A self-motivated, resourceful professional who works effectively with minimal supervision, proactively researches solutions, maximizes available resources, and continuously improves workflows If you're looking for a dependable Customer Support Specialist who can quickly adapt to your workflows, represent your brand professionally, and deliver outstanding customer experiences, I'd be happy to discuss how I can support your team.

I’m Cee, a Vacation Rental Management Professional (VRMA Certified), Customer Experience Leader, and Brand Partnerships Strategist with over 15 years of experience in BPO, remote operations, and virtual assistance. I've successfully led global operations for 30+ property management companies and supported Turo fleets, Amazon businesses, and influencer outreach campaigns. My work consistently blends service excellence, streamlined operations, and growth-driven strategies. I bring together the best of: * Property Operations & Guest Experience * Customer Support & Admin Excellence * E-commerce & Logistics Expertise * Influencer Outreach & Brand Partnerships * Executive Assistance & Workflow Optimization I'm passionate about AI prompt engineering, modern productivity tools, and building systems that scale. Let’s collaborate and grow your business efficiently and authentically. Key Responsibilities by Role I. Vacation Rental Operations Manager * Oversaw 30+ vacation rental businesses globally (short- and long-term) * Led guest relations, dispute resolution, claims, and issue management * Managed housekeeping, maintenance, reservations, and owner communications * Developed SOPs, guest guidebooks, and training manuals * Handled HR, staffing, finance, and vendor coordination *Drove marketing campaigns, OTA listings, and booking optimizations II. Turo Fleet & Amazon Store Manager * Provided end-to-end admin support for car sharing (Turo) and FBA operations * Handled listings, guest messaging, pricing optimization, and account health * Tracked returns, refunds, and claims for resolution * Trained support agents and monitored compliance III. Brand Partnerships & Influencer Outreach Specialist * Conducted influencer research and tracked brand collabs * Managed paid campaign outreach via email and DMs (Amazon, LTK, etc.) * Qualified leads (paid, gifting, affiliate) and maintained detailed databases * Tracked campaign metrics (views, engagement, CTRs) * Built watchlists of trending influencers and agencies for future targeting IV. Executive Assistant / Virtual Assistant * Supported high-level executives with calendar and inbox management * Conducted deep web research, data mining, and market trend analysis * Prepared meeting decks, reports, and CRM updates * Managed task pipelines and automated workflows using AI tools V. Customer Support Specialist * Delivered omnichannel support (chat, phone, email, social) * Used ticketing tools like Zendesk, Freshdesk, Gorgias * Managed inquiries, returns, and complaints with empathy and accuracy * Supported post-purchase follow-ups and loyalty strategies VI. Collections Supervisor * Managed collection agents and handled debt recovery strategies * Trained new hires and maintained performance metrics * Oversaw escalated calls, account disputes, and compliance handling VII. E-commerce Specialist (Private Label / Dropshipping) * Researched winning products and sourced suppliers * Handled keyword optimization, copywriting, and competitor research * Monitored inventory, sales trends, and pricing strategy * Coordinated with 3PLs and VAs for smooth order fulfillment VIII. Sales & Marketing Support * Executed outbound lead gen campaigns via cold email & calls * Scheduled appointments and qualified leads for closers * Created sales scripts, call guides, and CRM tracking dashboards Certifications & Education 🎓 B.S. Hotel & Restaurant Management ✅ Certified Vacation Rental Management Professional (VRMA) 💡 AI Prompt Engineering Enthusiast

To accomplish and fulfill my desire to be happy in an environment where I can offer my skills and experiences. To learn more, as I grow in a company or with an employer who is willing to give me a chance to improve and use other skills that I have and am eager to learn if given the opportunity. Expertise in the following tasks: * Data Entry, Web Research. Lead Generator * Email Marketing Campaigns: Infusionsoft, Aweber, Mailchimp, LeadPages, Zapier, Freedomsoft, Podio * Business Platform: ClickFunnel, Kajabi, MembersPro * Email-Based Ticketing System: Zendesk, ZohoDesk * Database Maintenance * Property Research * PDF to Excel file * Ad Postings: Trulia, Craigslist, Zillow, & RedFin * Managing Social Media Networks: Facebook, Instagram, Twitter, YouTube, LinkedIn & WordPress * Project Management Apps: Trello, Slack, Monday.com * Social Media Management Tool: HootSuite, Buffer * Payroll processing, Invoicing, Order Processing * Graphic Design: Canva * Photo Editing: Adobe Photoshop