Hire the best Intercom specialists
Check out Intercom specialists with the skills you need for your next job.
- $60 hourly
- 5.0/5
- (7 jobs)
Over the last 8 years, my professional background allowed me to develop my skills in HTML, Analyticzs, AdWords, Photoshop, Customer Support, Project Management, CSS and different newsletter software and CMS's. I am a detail-oriented and results-driven person, a true team player and I have a proactive attitude. My personal skills help complement my competencies; I am sociable, tolerant, patient and also curious to discover new things. I also have some experience in the following areas: PHP, MySql and Flash.Intercom
Customer SupportEmail MarketingWebsite CustomizationWordPressEnglish to French TranslationData EntryComputer SkillsInternet MarketingTechnical Support - $150 hourly
- 4.7/5
- (113 jobs)
โก๏ธ The ONLY Intercom Certified Partner (Sovaolo) โ on Intercom since 2017 โ highly-valued Intercom contributor โ Expert-Vetted by Upwork โฌ ๏ธ ๐จDon't get fooled by copycats with false claims, that are only faking hours! ๐จ ๐ I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve โ I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. ๐ฆธโโ๏ธ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! ๐ ๐จโ๐ผ I'll let my clients speak for me - thank you all! ๐ "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." ๐ Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. ๐ Top skills: โ๏ธ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). โ๏ธ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) โ๏ธ Data analytics. โ๏ธ Email writing. โ๏ธ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.Intercom
WordPressConversion Rate OptimizationHubSpotB2B MarketingLead GenerationKlaviyoChat & Messaging SoftwareMarketing AutomationChatbotLive Chat SoftwareMarketing StrategyActiveCampaignEmail MarketingEmail Campaign SetupEmail Marketing Strategy - $23 hourly
- 4.9/5
- (43 jobs)
I've grown and led the customer support teams for many prominent e-commerce businesses! Is yours next? Nine years of experience providing outstanding remote customer support for busy and prominent e-commerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for a busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.Intercom
Customer SatisfactionHelp ScoutFreshdeskEmail SupportZendeskCommunication EtiquetteWord ProcessingSlackStripeCustomer SupportProduct KnowledgeMicrosoft OfficeCustomer ServiceGorgias - $150 hourly
- 5.0/5
- (40 jobs)
Your destination for expert data analytics and strategic product management solutions. ๐ฏ. With over a decade in software engineering and product management, I am not just a consultant; I am your strategic partner in shaping the data infrastructure and product roadmap that drive results ๐. Officially partnered with Mixpanel, Segment, and Google Analytics, my service suite is crafted for companies seeking to not only track data but to capitalize on it. Services: - Segment Implementation: Tailored data infrastructure setup for nuanced product and marketing analytics ๐. - Product Analytics Mastery: With Mixpanel, I turn user interactions into actionable insights ๐ง . - Google Ecosystem Expertise: From Analytics to Tag Manager, I ensure you leverage Google's full potential ๐. - Product Development Leadership: Guiding MVP development with an eye on key product metrics ๐. What I Bring to Your Business: โ๏ธ Data Infrastructure Configuration: Seamless integration with Segment for a robust analytics foundation ๐ ๏ธ. โ๏ธ Professional Tracking Plan Development: Crafting bespoke tracking strategies for comprehensive data capture ๐. โ๏ธ Product Initiative Oversight: Steering product roadmaps with data-driven precision ๐งญ. โ๏ธ Comprehensive Tracking & Analysis: Utilizing industry-leading tools from Google Analytics to Mixpanel for a 360-degree view of customer behavior ๐. โ๏ธ Mobile Attribution Mastery: Partnering with Adjust, Branch, and Appsflyer for accurate campaign attribution ๐ฑ. โ๏ธ Heatmap Insights: Leveraging Hotjar and Microsoft Clarity for visual behavior analytics ๐ฅ. โ๏ธ Customer Engagement Optimization: Enhancing user interaction with tools like Intercom ๐ฌ. โ๏ธ Automated Marketing Campaigns: Maximizing reach and conversion through targeted ads on Facebook, Instagram, and Twitter ๐ฏ. โ๏ธ Advanced Tracking Configurations: - SaaS, B2B, and B2C app tracking ๐ฒ - Single Page Application tracking for React/Angular โ๏ธ - Cross-domain and subdomain tracking strategies ๐ - Conversions and revenue tracking for all major ad platforms ๐ธ - Precision event and iframe tracking ๐ฑ๏ธ - Goal funnels, custom reports, and dashboard creations for data at a glance ๐. Conclusion: Your business isn't just another account. It's the next success story ๐. Let's build it together with data-driven decisions that not only reflect your current status but pave the way for future growth. Contact me now to transform your data into your most valuable asset ๐ผ.Intercom
Customer.ioHotjarGoogle Tag ManagerMixpanelProduct DevelopmentProduct DiscoveryGoogle AnalyticsProduct AnalyticsProduct ManagementProduct RoadmapFirebaseData VisualizationProduct Requirements DocumentAmplitude - $47 hourly
- 5.0/5
- (92 jobs)
You deserve documentation that people actually read. If your team is stuck responding to the same support ticket questions, moving new hires through the same onboarding steps, or manually onboarding clients one by one, you might be losing valuable time. Thatโs where I come in. I help companies stay lean and trim costs by turning complex ideas and workflows into content that supports scalable growth. My knowledge base articles, explainer videos, and certificate courses are designed to reduce support tickets, speed up onboarding, and boost user confidence. The result? A smoother experience for your team and a stronger first impression for your users. โ KNOWLEDGE BASE & HELP CENTER CONTENT I write and manage scalable knowledge base systems that reduce support tickets and improve user adoption. Maybe youโre building from scratch or need to refresh a library of existing articles, I know how to manage the project from start to end with minimal client or SME input. Over the past eight years, I've worked on 60+ SaaS tools and have written 1,000+ how-to help articles. Iโm familiar with all major hosting platforms like Intercom, Zendesk, and Confluence, plus many smaller sites. โ EXPLAINER VIDEO SCRIPTING & PRODUCTION Need to educate users or simplify product features in a more visual format? I create concise, brand-aligned explainer video scripts that make onboarding easier and boost product engagement. Perfect for in-app walkthroughs, landing pages, or internal training. I use popular authoring tools, like Camtasia and Adobe Audition, to create HD MP4 videos and can record a human voice in my studio or use text-to-voice software. โ CERTIFICATE & MICRO-COURSE CREATION From new hire onboarding to client education, I design and build targeted certificate courses and micro-learning modules that are easy to follow and easy to remember. I use leading platforms like Absorb and TalentLMS to deliver e-learning content that supports your business goals, whether itโs faster onboarding or smoother client handoffs. โ INDUSTRY EXPERIENCE โข Programmatic advertising โข E-commerce โข Marcom โข Email marketing โข Warehouse management โข Data visualization โข CMS โข WordPress plugins โข Telehealth โข Salesforce backup and restore โข Online real estate documents โข Sports club asset and membership managementIntercom
User ManualTraining MaterialsCamtasiaVideo EditingScreencasting VideoZendeskExplainer VideoUser Guide WritingSaaSDigital MarketingAtlassian ConfluenceTechnical WritingInstruction ManualTechnical Documentation - $50 hourly
- 5.0/5
- (20 jobs)
โจ Intercom is the best AI-first Customer Service software. I use the best industry practices to develop Intercom AI Chatbots, Automations, and Help Desks for businesses (chat widgets, help centers, workspaces, macros, integrations, workflows). ๐ค I have developed and maintained over 7 Intercom AI Chatbots using the Intercomโs Fin technology. I have built AI Chatbots for companies specializing in E-commerce, education, finance, investments, restaurant and hospitality, and health and wellness. I am skilled at training AI models, designing conversational flows, and integrating assistants with various platforms. AI Employees are getting better every day. Automated Customer Service is not a luxury, itโs a necessity in the 21st century. Let me help you make your business sustainable and cost-effective. ๐คฉ Your customers will receive automated and instant assistance from the AI Companion 24/7. With regular quality assurance and help center article creation, I guarantee that we will achieve a 100% resolution rate for common questions. Remaining customer inquiries will be handed over by the AI Chat Agent to your team. Your team will stop providing routine Customer Support by answering the same questions over and over again and will now have time for high-level Customer Success. ๐จโ๐ป My extensive Customer Service and Support Operations experience also provides a solid foundation for the development of AI Chatbots. I am a Head of Customer Service and Support Operations with more than 4 years of management and 6 years overall industry experience. I enjoyed managing teams of up to 15 people while working at a world-famous social media company, and a Swiss investment company. I am proficient with Intercom, Zendesk, Zapier, Salesforce, Prompt engineering, Botpress, and Voiceflow.Intercom
SalesforceCustomer SupportCustomer ServiceZapierPrompt EngineeringGenerative AIAI Model IntegrationAI Model TrainingAI App DevelopmentAI Agent DevelopmentChatbot DevelopmentArtificial IntelligenceAI ChatbotZendesk - $20 hourly
- 5.0/5
- (203 jobs)
Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Onboarding, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! ๐ โ Process-Aligned Automation Solutions โ Multilingual Ai help center for self-service support โ Customer onboarding, product tours, email funnels, surveys, and more โ Omni-channel help desk support (email, chat, phone, social media, etc.) โ Workflows for automating repetitive questions and self-service support โ Flexible ticketing system for bugs, feature requests, and feedback โ Conversation topics for managing conversation data โ Series campaign builder for automating processes โ CRM reporting system for tracking data and improving setup โ Ai Copilot, Ai Agent, and Ai Analyst to assist your customer support team โ Fin.AI 2 using chat GPT ver 4. โ Custom attributes, event tracking, and custom objects for advanced automation I CAN HELP YOU WITH ALL THE AUTOMATION YOU NEED ๐ Ai Customer Service ๐ค โ Ai Agent โ Ai Copilot โ Ai Analyst Fin.Ai๐ค โ Intercomโs new AI chatbot โ Powered by GPT-4 AI โ Fin Reporting โ Fin Profiles โ Custom Answers Fin Ai Helpdesk Assist โ Ai assist for Inbox โ Ai adjust writing โ Ai assist for Articles Automation Funnels โ Customer Onboarding Funnel โ Customer Support Funnel โ Lead Generation Funnel โ Email Funnels Help Center โ Collections & articles โ Help Center integrations โ Smart article suggestions โ Article reports Workflows/Bots โ Task Bot โ Custom Bot โ Resolution Bot โ Workflows Series โ User Onboarding series โ Slipping Away Series โ Feature announcement Tours โ Product Tours โ Video Tours โ New Feature Tour Customer Segments โ Use Case โ Customer Behavior Inbox โ Inbox Management โ Inbox Auto Assignment โ Ticketing Workflows โ Macros โ Inbox Rules & Automation Ticketing System โ Customer ticket โ Back-office ticket โ Tracker ticket types Reports โ CSAT / SLA โ Resolution Rate โ Ticket Closing Rate โ Workspace Automation Report โ More.. Checklist โ Onboarding checklist โ Checklist descriptions โ Setup tasks Outbound โ Surveys and Feedback Forms โ Banners โ Mobile Carousels Advance Features โ Apps + Integrations โ Event Tracking โ Custom Attributes โ Custom Objects โ Webhook โ API WHY HIRE ME? ๐ โ Iโm a certified Intercom Service Partner. โ Iโve been using Intercom for more than 7 years now. โ I helped more than 500+ companies in different Industries. โ I have consistent 5.0-star reviews with my clients. โ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon. Steven โIntercom Expert | โIntercom Certified Service Partner | โCRM ExpertIntercom
Live Chat SoftwareChat & Messaging SoftwareGorgiasCRM SoftwareCRM DevelopmentCustomer Relationship ManagementCustomer Service ChatbotCRM AutomationZendesk - $12 hourly
- 5.0/5
- (3 jobs)
"It is our choicesโฆthat show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore ๐ง๐ปโโ๏ธ๐ช Since 2010, Iโve chosen to dive deep into the customer service matrixโstarting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. Iโve even stepped into a โProfessorโ role, training teams and guiding them through the magic (and challenges) of the field. ๐โจ My experience spans industries like tech ๐ป, e-commerce ๐, telecom ๐, insurance ๐ก๏ธ, finance ๐ต, and fraud management ๐ต๏ธโโ๏ธโworking with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And Iโm always ready for the next adventure. ๐๐บ๏ธIntercom
Customer SupportCustomer SatisfactionQuality AssuranceTechnical SupportCustomer ServiceCommunication SkillsEmail CommunicationGoogle SheetsComputer SkillsEmail SupportOnline Chat SupportTeam ManagementZendeskEnglish - $12 hourly
- 5.0/5
- (7 jobs)
Are you an executive/founder/leader looking to reclaim your time so you can focus on what really matters? Letโs make that happen! ๐ 100% Job Success Score | Eager to Learn & Grow | Operations Support ๐ผ SaaS/Technology | E-commerce | Iโm Crystalโyour future strategic partner in optimizing operations and freeing up your time so you can focus on what drives your business forward. While Iโm new to the world of marketing and sales, Iโm here to bring my dedication, passion for learning, and willingness to support your team in streamlining operations, handling administrative tasks, and discovering new ways to improve processes. What I Offer: ๐ Project Coordination โข Organizing and tracking project timelines and deliverables โข Coordinating team communications and meetings โข Managing project documentation and reports โข Supporting project leads with daily operations ๐ผ Administrative Support โข Calendar management and scheduling โข Email management and communication โข Document preparation and organization โข Meeting coordination and follow-up โข Task tracking and deadline management โก AI & Automation Exploration โข Researching AI tools to improve business operations โข Supporting automation implementation to reduce manual tasks โข Assisting with process improvements across business functions โข Keeping up-to-date with emerging AI trends and tools ๐ค Customer Success โข Managing customer inquiries and feedback โข Providing timely and professional customer support โข Following up on customer issues until resolution โข Building and maintaining customer relationships โข Contributing to customer retention strategies Core Skills: โ Strong organizational abilities โ Clear written and verbal communication โ Attention to detail โ Problem-solving mindset โ Quick learner and adaptable โ Reliable and responsive โ Proficiency in project management tools โ Customer service excellence I Believe In: โ Being proactive and taking initiative โ Maintaining clear communication โ Following through on commitments โ Continuously learning and improving โ Supporting team success โ Data-driven decision making โ Putting customers first Tools I Use: โข Asana/Trello/Notion for project tracking โข Google Workspace โข Microsoft 365 โข Zoom/Teams for virtual meetings โข Slack for team communication โข Intercom/Freshdesk/Zendesk โข Canva for design needs โข AI tools: ChatGPT, Claude, Gemini, etc. How I Can Help: โ Managing administrative tasks and communications โ Supporting your AI and automation exploration โ Organizing and maintaining project schedules โ Coordinating between team members โ Handling customer inquiries and feedback โ Supporting daily operations and process improvements Letโs Work Together: Iโm excited to be part of your team, ready to learn, grow, and contribute. I pride myself on being: โค Reliable and responsive โค Detail-oriented and organized โค Positive and solution-focused โค Ready to learn and adapt โค Operations-minded and results-oriented โค Customer-focused and friendly A bit about me outside of work: Iโm all about exploring tech and AI, improving business operations with new tools, and constantly diving into marketing trends. When Iโm not working, youโll find me planning my next trip or hanging out with my dog, Scout! ๐ข If you're feeling the vibe and think we'd get alongโฆ ๐จ Send me your personalized message and let me know how I can help. ๐ Whenโs a good time for you to hop on a quick virtual chat? ๐ฌ Talk soon! Crystal โจIntercom
SchedulingEmail CommunicationCalendar ManagementLight Project ManagementPersonal AdministrationData EntryExecutive SupportProject ManagementFacebook AdvertisingDigital MarketingAdministrative SupportVirtual AssistanceCustomer ServiceEmail Support - $15 hourly
- 4.3/5
- (6 jobs)
Looking for a ๐๐๐๐๐๐๐ ๐พ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐ ?โจ๐ ๐ฆป๐ ๏ธCustomer Service โก๐ป High-Speed Internet & Equipment ๐๐Tech-Savvy & Fast Learner Here's what clients book me for ๐๐๐ ๐ฅ ๐๐๐๐๐๐ฉ๐๐ซ๐ ๐พ๐ค๐ข๐ข๐ช๐ฃ๐๐๐๐ฉ๐๐ค๐ฃ โข Clear and concise communication via email, chat, and phone. โข Active listening to understand and address customer needs. ๐ฅ ๐๐๐๐๐ฃ๐๐๐๐ก ๐๐ญ๐ฅ๐๐ง๐ฉ๐๐จ๐ โข Proficient in troubleshooting and technical problem-solving. โข Quick understanding and resolution of customer issues. ๐ฅ ๐๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ ๐๐ ๐๐ก๐ก๐จ โข Team leadership for efficient resolution of customer inquiries. โข Development of strategies to enhance customer satisfaction and support processes. ๐ฅ ๐พ๐ง๐ค๐จ๐จ-๐๐ช๐ฃ๐๐ฉ๐๐ค๐ฃ๐๐ก ๐พ๐ค๐ก๐ก๐๐๐ค๐ง๐๐ฉ๐๐ค๐ฃ โข Collaboration with diverse teams to address customer needs. โข Integration of feedback for continuous improvement. ๐ฅ ๐ผ๐๐๐ฅ๐ฉ๐๐๐๐ก๐๐ฉ๐ฎ ๐๐ฃ๐ ๐ฟ๐๐๐๐๐๐ฉ๐๐ค๐ฃ โข Fast learner, adaptable to new tools and technologies. โข Work well under minimal supervision with a dedicated and resourceful approach. If you're on the lookout for a freelancer who speaks English like a pro, nails customer service, rocks social media management, and breezes through data entry and research with a tech-savvy flair, you've found your match! Let's chat about how I can bring my skills to the table for your project. ๐๐ฌIntercom
Customer SupportFollowing ProceduresEmail SupportOnline Chat SupportCustomer SatisfactionTeam ManagementZendeskEnglishTechnical SupportCustomer ServiceCommunication SkillsGoogle SheetsEmail CommunicationComputer Skills - $110 hourly
- 4.9/5
- (29 jobs)
Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.Intercom
People ManagementHelp ScoutStartup ConsultingProject ManagementProduct OnboardingKnowledge ManagementDocumentationStartup CompanyTicketing SystemPerformance ManagementUser Experience StrategyHelpdeskCustomer ExperienceBusiness OperationsProduct SupportBusiness Planning & StrategyZendesk - $50 hourly
- 5.0/5
- (11 jobs)
As Director of Customer Success, I lead a team of customer success professionals who are dedicated to helping customers around the world adopt and benefit from innovative SaaS solutions. I have over 12 years of experience in customer success, customer onboarding, acount management and product adoption My mission is to create long-term and loyal customer relationships, while maximizing customer lifetime value and revenue opportunities. I do this by designing and implementing customer success processes, strategies, and tactics that align with the needs and goals of our customers and our company. I also provide strategic leadership and mentorship to my team, empowering them to deliver exceptional customer experiences and outcomes. I am passionate about product growth, upsell, and cross-sell, and I leverage my active listening and communication skills to understand and address customer pain points and feedback. ----------------------------------------------- โข CXO-level strategy and revenue ownership โข Complex global team management/KPIs โข Customer onboarding and process design โข Sales enablement | Customer success tactics โข Product Growth | Upsell/Cross-sell โข Active listening and values-based mentorship -----------------------------------------------Intercom
Training & DevelopmentCustomer ServiceCustomer SatisfactionSales ManagementGrowth HackingCustomer Relationship ManagementEducational TechnologyCustomer ExperienceCustomer RetentionSalesforce LightningManagement SkillsExecutive CoachingAccount ManagementUser Experience StrategyLeadership Development - $15 hourly
- 5.0/5
- (9 jobs)
I specialize in Customer Care through E-Mail, Phone, Chat and Ticketing platforms (Intercom, Zendesk, Reamaze, Gorgias, Freshdesk) as well as Social Media content creation, Community Management/Moderation, Influencer Marketing/PR for your companyยดs needs. Over 20 years of experience in the Customer Service industry and in Customer Service Managerial roles, I acquired valuable experience coaching and developing teams of 20 or more associates, performing Quality Assurance monitoring, training agents, and driving KPIs to meet metrics and goals. This experience will surely be an asset to your organization as a fully bilingual English Spanish customer service agent or supervisor. I can create and edit engaging video and picture content for your Instagram, Facebook, and other socials, as well as put together ads for your campaigns to target the desired audience. I can manage and nurture your social media communities with a warm, friendly, and on-brand style. I can moderate your online community, as well as set up and manage Brand Ambassadors and Affiliate programs to bring in help from hand-picked influencers to widen the reach of your products. I can personally help you get closer to your customers, becoming the bridge between your company and their feedback, reviews, and experiences through customer research to help you better understand your customers and their needs. I have done a fair amount of traveling all over the American continent, Asia and Europe, so I appreciate and quickly adapt to different cultures and enjoy working with international teams! My schedule is flexible, and I am available to deliver 40+ hours of service a week. My rate ensures we can build a long term professional relationship, you won't need to invest time and resources into hiring/training me to then have the position abandoned after a few months when "a better paying job" comes along as is the case with many lower rate freelancers who are looking to climb and jump from contract to contract. I am especially interested in long-term opportunities, and I very much value stability. FAMILIAR WITH: Freshdesk Zendesk Reamaze Intercom Gorgias Retool Live Chat Omnisend Shopify Refersion Adobe Audition / Photoshop Filmora 9 Canva Slack Google Suite Asana Social media platforms (Instagram, Facebook, Youtube, TikTok) Iconosquare Payment processors (Tipalti, PayPal...) And many more....Intercom
Community ModerationSocial Media Content CreationEcommerceCommunity ManagementVideo EditingContent ModerationCustomer SupportCustomer ServiceInfluencer MarketingEnglishZendeskOrder ProcessingOnline Chat SupportSpanishEmail SupportSocial Media Management - $35 hourly
- 5.0/5
- (17 jobs)
๐๐ฝ Hey there! I'm Kayla, with 10+ years of experience, I am an accomplished Customer Success and Project Manager with a knack for cultivating powerhouse teams within the dynamic realm of SaaS start-ups. Over the last decade, I've honed my skills in providing tech-savvy support across diverse industries to include IT, cybersecurity, finance, and individual coaching programs. My passion lies in a customer-centric approach, and I've come to appreciate the pivotal role of technical and customer support in steering a company towards success. That's why I've become a go-to expert in implementing and optimizing support strategies that not only elevate customer satisfaction but also fuel robust business growth. I like to focus on the following: ๐ Customer/Client Success - Onboarding new clients, setting up initial success milestones, and ensuring a smooth transition from sales. - Implementing follow-up and retention strategies that increase client satisfaction, loyalty, and overall customer lifetime value. - Utilizing data-driven insights to personalize upselling and cross-selling opportunities based on client needs. - Building long-term, trust-based relationships with clients to promote renewals and maintain high retention rates. ______________________________________________________________________________ ๐ฃ๏ธ Community Management - Engaging with subscription-based clients on platforms like Discord and Slack to build a vibrant and active community. - Monitoring community interactions, addressing questions, and encouraging valuable discussions that foster client connection. - Creating and executing engagement strategies to improve community activity and client satisfaction. - Utilizing feedback from community channels to improve service offerings and customer experience. ______________________________________________________________________________ ๐ CRM & Project Management Tools - Expert with CRMs like Intercom, HubSpot, and Zendesk to track client interactions, manage workflows, and analyze customer data. - Skilled with project management tools such as JIRA, Asana, ClickUp, and Airtable for organizing tasks, timelines, and collaborative projects. - Using automation within CRMs to streamline communication and improve response times. - Leveraging CRM data analytics to enhance customer insights and optimize support and retention strategies. ______________________________________________________________________________ ๐ Knowledge Base Building - Writing and maintaining comprehensive knowledge base articles for both internal and client use, ensuring clarity and accessibility. - Regularly updating documentation to reflect new features, FAQs, and common customer inquiries. - Organizing knowledge content to facilitate easy navigation and information retrieval. - Collaborating with support and product teams to identify content needs and ensure up-to-date resources. If any of these align with your company needs, then let's connect! I'd love to explore how I can contribute my wealth of experience and expertise to your team's success!Intercom
Customer SupportTechnical SupportSalesforceZendeskCRM Software - $25 hourly
- 4.9/5
- (38 jobs)
I am a dedicated professional with a background in Facility Management and a Master's degree in Tourism and Hospitality. With a passion for learning new skills and working in an international setting, I have spent the last 5.5 years as a Virtual Assistant, specializing in customer service for dropshippers and e-commerce companies. My strengths lie in my ability to work well in a team, as well as my strong research and organizational skills. I am always willing to lend a helping hand and thrive in diverse and multicultural environments. Additionally, my expertise in Portuguese culture and language adds value to any project or team I am a part of. I am eager to continue growing and adding value in my professional journey, and am excited about any opportunities that lie ahead.Intercom
TranslationDutch to English TranslationEmail MarketingSocial Media MarketingEmail CommunicationCustomer ServiceProofreadingPortugueseDutch - $30 hourly
- 4.8/5
- (478 jobs)
I'm a ๐๐จ๐ฉ ๐๐๐ญ๐๐ ๐๐ฅ๐ฎ๐ฌ consultant with over 15 years of experience (๐๐๐๐๐+ ๐ก๐จ๐ฎ๐ซ๐ฌ) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: โญ Zendesk โญ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) โญ HubSpot โญ Intercom โญ Zoho CRM & Zoho Desk โญ Jira โญ Gorgias ๐ง ๐๐๐๐๐๐๐๐๐๐ โ๏ธ 14 years (19900+ hours) of proven experience on Upwork. โ๏ธ 460+ jobs & projects on Upwork. โ๏ธ 24 years of total professional experience working with companies all across the globe. ๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐ โ๏ธ Email & SMS Deliverability Certification - Klaviyo Academy โ๏ธ Marketing Hub Software - HubSpot Academy โ๏ธ Contextual Marketing - HubSpot Academy โ๏ธ Sales Hub Software - HubSpot Academy โ๏ธ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star โญ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. โ ๐๐๐'๐ ๐๐๐ ๐๐๐๐๐๐๐! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. ๐๏ธ ๐๐๐๐๐๐๐ ๐ฆ๐๐๐๐๐๐๐๐๐๐๐: โ Responsive email template design & customization โ Email Campaigns โ Sales and marketing process optimization โ Attribution tracking and reporting โ Integrations and cross-platform automation โ Data hygiene and management โ Reporting and Dashboards ๐๏ธ ๐๐๐๐๐๐๐ & ๐ ๐๐๐๐๐๐๐๐ ๐ฆ๐๐๐๐๐๐๐๐๐๐๐: โ Help Center / Helpdesk design and theme branding โ Automatic email alerts and reminders โ Messaging and Live Chat setup โ AI and automation (Intelligent Triage, Advanced Bots) โ Agent Workspace configuration โ Voice, Talk, and Text implementation (including IVR) โ Freshchat setup and Chatbot development โ Freshcaller (Phone) setup โ Zendesk Explore reporting and analytics โ Workflows, Triggers and Automations โ Service level agreements (SLA management) โ Integration with external systems and CRMs โ Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) โ Multi-brand / Multi-product deployment โ Zendesk Sell setup โ Multi-lingual support setup โ Training and ongoing support ๐๏ธ ๐๐๐๐๐๐๐๐ ๐ฆ๐๐๐๐๐๐๐๐๐๐๐: โ Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system โ Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles โ Advanced qualification options to help categorize new leads, owner assignment for leads and users โ Custom Chatbot configuration to automatically provide quality answers to your Leads and Users ๐๐ก๐๐ญ ๐ ๐๐๐ง ๐จ๐๐๐๐ซ ๐ฒ๐จ๐ฎ: โบ Configure, optimize and manage your help desk to streamline support operations. โบ Stronger customer relationships with personalized interactions and segmentation. โบ Intuitive ticketing systems. โบ Comprehensive reports and dashboards, allowing you to make data-driven decisions. โบ ๐๐๐ ๐๐๐๐ ๐๐๐๐! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. ๐ Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! ๐ค Let's connect for further discussions. I am just a message away! ๐๐๐๐๐๐๐๐: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | GuruIntercom
CRM DevelopmentCRM AutomationEmail AutomationAI ChatbotChatbot DevelopmentHelpdeskTicketing SystemFreshworks CRMHubSpotJiraZoho DeskFreshdeskZendesk APIZendesk - $10 hourly
- 4.4/5
- (11 jobs)
Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. I'm an expert in Data Entry, Customer service, and Virtual Assistant tasks. I also know how to do basic video and photo editing, provide tech support and manage social media accounts. As your Data Entry Specialist, I will... โ Accurately gather data from web research or from a database. โ Moderate website or product contents based on a pre-determined set of rules and guidelines. โ Treat information with the utmost discretion. โ Provide 100% accuracy with a faster or reasonable turnaround time. As your Customer Service Representative, I will... โ Assist all the customers with any concerns that they have. โ Adhere company's set of policies and guidelines on any resolution that I will provide. โ Make the customer happy and gain more positive feedback from our social media or website. โ Manage all the orders, disputes, and refunds in an accurate manner. As your Virtual Assistant, I will... โ Manage all the tasks given within a day or before the set deadline. โ Provide accurate details and maintain all the files in sequence. โ Gain more knowledge and help the company to grow. โ Sending a daily report to the client. I am detail-oriented and a fast learner. Thus, I can assure quality work and great professionalism. You can trust and rely on me. Let me know about your project details. I am looking forward to a long-term and fun collaboration with you!Intercom
Media BuyingBPO Call CenterCustomer Support PluginCustomer ServiceLive Chat SoftwareSchedulingFile ManagementFile MaintenanceEmail CommunicationMicrosoft OfficeZendeskEmail SupportOnline Chat Support - $10 hourly
- 5.0/5
- (2 jobs)
Greetings!!! I am Sharlene, a highly meticulous professional known for my unwavering commitment to a "people-first" approach and my exceptional patience when interacting with clients. My work ethic is characterized by a profound dedication to maintaining a professional demeanor. Additionally, I possess a diverse skill set, which includes: A flexible approach to adapt to changes. Unyielding determination and commitment to the tasks at hand. An innate ability to swiftly acquire new knowledge and skills. Thank you for considering my profile, and I look forward to the opportunity to discuss how my capabilities can contribute to your organization's success. Experienced in: Intercom Slack Zendesk Shopify Gorgias Stripe DiscordIntercom
ProofreadingHealthcareCustomer SupportData EntryEmail CommunicationCustomer ServiceProduct KnowledgeAdministrative SupportOrder FulfillmentOnline Chat SupportOrder TrackingEmail Support - $62 hourly
- 4.3/5
- (87 jobs)
Iโm an Upwork ๐ฅ TOP RATED PLUS ๐ฅ graphic designer specializing in email design and development, with 20+ years of experience in the email design industry. From leading email design teams for several NYC advertising agencies, to running a successful email design consultancy, Iโve had the privilege of working alongside Fortune 100 brands in bringing their email programs to life through strong email creative, bullet-proof HTML coding, and high-performing campaigns and flows. Hereโs how I can help your brand kill it in the email game: โ Email design and art direction โ HTML email development โ Litmus QA testing โ Brand styleguide translation into the email space โ Subject line, preheader/preview text and email body copywriting Iโm also very skilled at setting up emails and campaign flows in various programs including: ๐ Klaviyo ๐ Hubspot ๐ Mailchimp ๐ Salesforce Marketing Cloud ๐ Marigold Engage f/k/a Cheetahmail Whether Iโm an individual contributor, or working inside a larger design team, Iโm super-collaborative and enjoy taking constructive criticism almost as much as giving it! Please review my email design portfolio here in Upwork, or on my portfolio site at stephensharp.com. Looking forward to helping you with your next email design project!Intercom
Re-Engagement EmailWelcome EmailCustomer Transaction EmailFigmaLitmusGraphic DesignWeb DesignHTMLAdobe Creative SuiteEmail Template DevelopmentHubSpotEmail DesignEmail MarketingKlaviyo - $15 hourly
- 4.8/5
- (118 jobs)
๐ Expert Customer Service Agent | Your Partner in Building Exceptional Customer Experiences ๐ Hello! Iโm Mbolatiana (Alias Carla), Your Go-To Professional for Customer Service, Virtual Assistance, Community Management, and Dropshipping Success With a strong track record of delivering exceptional results across multiple industries, I bring a wealth of experience in Customer Service, Virtual Assistance, Community Management, and Dropshipping. My goal is to make your life easier and your business more efficient by offering top-tier support that enhances productivity, optimizes operations, and fosters meaningful customer engagement. - Why Choose Me? Customer-Centric Approach: I pride myself on delivering outstanding customer service, ensuring that every interaction is handled with care, empathy, and professionalism. I help build long-term customer loyalty, resolving inquiries swiftly and effectively. Organizational Guru: As a skilled virtual assistant, Iโm equipped to manage your daily tasksโwhether itโs scheduling, email handling, or organizing your workflow. My efficient solutions will save you time and help you stay focused on what matters most. Community Management: I excel at building and nurturing vibrant online communities. Whether itโs engaging members, moderating content, or driving brand advocacy, I ensure your community remains positive, active, and loyal. Dropshipping Expertise: I understand the intricacies of the dropshipping model, from managing suppliers to processing orders. I ensure seamless operations so you can focus on scaling your business without operational headaches. What I Offer: Timely and reliable communication Customized solutions to fit your business needs A proactive approach to problem-solving Strong organizational skills and attention to detail Letโs connect and explore how I can help streamline your operations, enhance your customer experience, and drive results for your business. I look forward to collaborating with you!Intercom
Customer SupportFacebook Ad CampaignDSersReputation ManagementGorgiasCustomer ServiceEcommerce Order FulfillmentContent ModerationShopifyProduct ListingsDropshippingFrenchEcommerce SupportZendesk - $50 hourly
- 5.0/5
- (27 jobs)
With over 7 years of hands-on experience in customer service, customer experience, and e-commerce, I specialize in creating customized solutions that boost efficiency, improve customer retention, and increase overall satisfaction. What I Can Do for Your Business: I help businessesโwhether youโre just starting or scaling upโby designing tailored customer service systems that deliver real, measurable results. ๐ Seamless Zendesk/Freshdesk/Intercom Setup: Iโll configure your platform from scratch, ensuring it's set up right from day one to match your brand's voice and industry best practices. โก Accelerate Ticket Response Times: Optimize workflows to ensure no ticket is missed, speeding up your team's responses and resolution times. ๐ค Automate & Improve Efficiency: Implement smart automations and integrate your knowledge base to provide instant, accurate responses to common queriesโsaving your team time. ๐งผ Clean Up & Streamline: Eliminate redundant processes to create a smoother, faster ticket resolution system. ๐ Actionable Reports: Gain insights with custom performance reports that reveal areas of improvement and successโso you can scale effectively. Beyond Platforms: ๐ Identify Operational Gaps: Iโll analyze your current operations and find where improvements can be made to enhance your customer experience. ๐ SOP Development: Optimize your support processes, creating efficient, consistent interactions for both Tier 1 and Tier 2 support. ๐บ๏ธ Customer Journey Mapping: Design workflows that ensure your customers have a smooth, delightful experience at every touchpoint. ๐ Multi-Channel Integration: Ensure a seamless experience across all communication channels or add new ones to improve customer engagement. Why Work with Me? Iโve helped businesses like yours streamline their customer service operations, improve customer satisfaction, and ultimately grow their bottom line. If youโre ready to elevate your customer experience and drive business growth, letโs connect. ๐ฉ Message me now for a free consultation on how I can transform your customer service operations!Intercom
WooCommerceClient ManagementCustomer ServiceCustomer SatisfactionCustomer ExperienceCustomer SupportData VisualizationProcess DesignProcess DevelopmentEmail SupportFreshdeskZendesk - $50 hourly
- 5.0/5
- (235 jobs)
Are you searching for someone to provide a top-notch quality service? Stop searching, you just found the perfect person! 7+ years working as a self-employed individual in the following areas: โ๏ธ Brazilian Portuguese SEO Content and Copywriting โ๏ธ English to Brazilian Portuguese Translation โ๏ธ Project management โ๏ธ Google Ads marketing campaigns โ๏ธ Klaviyo flows and campaigns โ๏ธ Customer Service Agent/Team Leader I can work really well under tight deadlines and look to work on long-term contracts with my clients. Daily available, I am flexible, reliable, and committed with all my tasks. Check my profile below and you will find how satisfied are my most recent clients with the services I provided. Let me know how I can help you today by sending me a message. I will be certainly replying in less than 24 hours.Intercom
General TranscriptionBrazilian Portuguese DialectEnglish to Portuguese TranslationContent SEOSearch Engine OptimizationSEO WritingEmail CopywritingBrazilian Portuguese to English TranslationCustomer SupportEnglish to Brazilian Portuguese TranslationCreative WritingCopywritingPortuguese - $14 hourly
- 5.0/5
- (3 jobs)
I'm proud to have built a team of passionate customer service agents and eCommerce specialists who are determined to help support your business as it grows and flexes. Designated, full-time agents can truly get to know your business and learn to speak in your unique tone of voice. They provide personalized experiences that get customers coming back time and again. What we can do for you: - Answer emails and chats. Taking on your brand personality, weโll service your customers across emails, chat, and social media. - Take care of reviews. Set us up on the likes of Trustpilot and Google and weโll manage your reviews and customer comments. - Provide customer service insights and reports. We will prepare and deliver interactive reports that detail key metrics at a glance, helping us hone your customersโ experience. - Build relationships. We can proactively reach out to new customers and influencers on your brandโs behalf. - Support marketplaces. Weโll handle everything from pre-sale questions to refunds and exchanges, answering messages on Amazon and elsewhere. Check out our portfolio on dreamsupport.com!Intercom
ShopifyCustomer RetentionCustomer AnalysisGorgiasCustomer ExperienceCustomer DevelopmentCustomer DiscoveryEcommerceCustomer SupportCustomer SatisfactionHelp ScoutEmail SupportFreshdeskZendesk - $110 hourly
- 4.8/5
- (104 jobs)
Are you looking to optimize your help desk operations and improve your remote workforce efficiency? I'm an expert in implementing and managing various help desk platforms including Zendesk, Intercom, and Gorgias. With over 13 years of experience and hundreds of successful implementations, I can help you streamline your processes, reduce response times, and enhance customer satisfaction. Services Offered: - Help Desk Implementation: Setup and configuration of Zendesk, Intercom, Gorgias, and other platforms like Talkdesk, Freshworks, Helpshift, HelpScout, and more. - Process Development: Develop and refine procedures for your remote workforce to maximize efficiency. - Response Time Reduction: Strategies to reduce first reply time and full resolution time across multiple channels (emails, web forms, chats, calls, texts, social media, messaging, AI message bots, Chat GPT enabled bots, AI agents, in-app messages, workforce management solutions, quality assurance). - App and API Integrations: Seamless integration of apps into your help desk platform to enhance functionality. - Training: Comprehensive training for agents and admins to use and manage the help desk efficiently and productively. Why Choose Me? - Expertise: Extensive experience with a wide range of help desk platforms. - Proven Track Record: Hundreds of successful implementations over the last 13 years. - Tailored Solutions: Customized strategies to meet your specific business needs. - Efficiency Focused: Dedicated to helping you free up your team's time and improve customer service and admin settings configuration. Get Started: Reach out today to discuss how I can assist you in optimizing your help desk and improving your team's performance. Let's take your customer support to the next level!Intercom
SaaSAutomationCustomer Relationship ManagementTech & ITBusiness ServicesCustomer SupportHubSpotFreshdeskTechnical SupportHelpdeskSalesforce Service CloudAdministrative SupportZendeskAtlassian Confluence - $20 hourly
- 5.0/5
- (21 jobs)
๐ก Expert Email Copywriter | Boost Your Sales with High-Converting Emails Looking to increase open rates, boost conversions, and build stronger customer relationships through email marketing? I help eCommerce brands and online businesses craft compelling email copy that drives action and maximizes revenue. โ Sales-Driven Email Campaigns (Welcome Series, Abandoned Cart, Promotions, etc.) โ Engaging & Personalized Copy to Connect with Your Audience โ A/B Testing & Optimization for Better Performance โ Persuasive Subject Lines & CTAs to Increase Engagement With a data-driven approach, I ensure every email serves a purposeโwhether itโs turning leads into buyers or nurturing long-term relationships. Letโs create emails that work for your business! ๐ ๐ฉ Letโs Chat! Send me a message to discuss how I can help.Intercom
HubSpotFive9Lead GenerationCustomer Acquisition StrategyCustomer Retention StrategyCopywritingShopifyAmazonEmail Marketing - $20 hourly
- 4.8/5
- (20 jobs)
Resourceful individual who constantly meets and exceeds productivity goals. Proven to troubleshoot and resolve issues quickly and efficiently. Always maintaining patience and professionalism while working to succeed in minimizing customer dissatisfaction while increasing customer loyalty. I have over 10 years experience in Customer Service handling over 100 calls a day. Email Handling, advertising and appointment scheduling are a few of the many tasks I have mastered. Office administration is my passion along with Customer Service and Technology, I love helping people!Intercom
Healthcare ITHelpdeskAdministrative SupportCustomer SupportManagement SkillsMicrosoft OfficeTech & ITZendeskTraining & Development - $14 hourly
- 5.0/5
- (11 jobs)
Are you in search of a reliable and intelligent Virtual Assistant and Social Media Manager who is also Top Rated Plus? Look no further! I offer detail-oriented and out-of-the-box thinking, ensuring results-driven solutions and long-term relationships. With extensive experience and reliability, I can assist you with a range of tasks, including: โ Technical Support โ Data and project management โ Service Desk Support โ Telecommunication Support โ Product Knowledge โ Technical Onboarding โ Troubleshooting Plus, I type at 70WPM with 99% accuracy, ensuring efficient communication and productivity. As an independent worker with innate common sense and quick learning ability, I can tackle any challenge. Let's discuss how I can bring value to your team. Please send me an invite to your job opening today!Intercom
Email MarketingFreshdeskCustomer SatisfactionZendeskSocial Media ManagementEmail SupportContent WritingMultitaskingContent CreationAdministrative SupportKeapCustomer Support PluginCustomer ServiceData Entry Want to browse more freelancers?
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