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Check out Intercom specialists with the skills you need for your next job.
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Clients rate Intercom specialists
Rating is 4.7 out of 5.
4.7/5
based on 567 client reviews
  2. Sales & Marketing Talent
  3. Lead Generation Experts
  4. (Current) Intercom Specialists
  • $150 hourly

    • 4.8/5
    • (91 jobs)
    ➡️ The ONLY Intercom Certified Partner (Sovaolo) ➕ on Intercom since 2017 ➕ highly-valued Intercom contributor ➕ 100% Job Success Score ➕ Expert-Vetted by Upwork ⬅️ 🚨Don't get fooled by copycats with false claims, that are only faking hours! 🚨 👉 I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve – I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. 🦸‍♂️ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! 👍 👨‍💼 I'll let my clients speak for me - thank you all! 🙏 "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." 🔄 Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. 🔝 Top skills: ✔️ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). ✔️ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) ✔️ Data analytics. ✔️ Email writing. ✔️ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    WordPress
    Conversion Rate Optimization
    HubSpot
    B2B Marketing
    Lead Generation
    Klaviyo
    Chat & Messaging Software
    Marketing Automation
    Chatbot
    Live Chat Software
    Marketing Strategy
    ActiveCampaign
    Email Marketing
    Email Campaign Setup
    Email Marketing Strategy
  • $25 hourly

    • 5.0/5
    • (129 jobs)
    Do you need help setting up your Intercom workspace for Lead Generation, Customer Engagement, and Customer Support? I'm an Intercom Certified Setup Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! 🚀 1️⃣ Intercom Setup 2️⃣ Intercom Review & Revamp 3️⃣ Intercom Consultation 4️⃣ Intercom Maintenance 5️⃣ Intercom Chat Support I CAN HELP YOU WITH EVERYTHING YOU NEED 🏆 Automation Funnels ➞ Customer Support Funnel ➞ Lead Generation Funnel ➞ Email Funnels Help Center ➞ Collections & articles ➞ Help Center integrations ➞ Smart article suggestions ➞ Article reports Workflows/Bots ➞ Task Bot ➞ Custom Bot ➞ Resolution Bot ➞ Workflows Fin.Ai ➞ Intercom’s new AI chatbot ➞ Powered by GPT-4 AI ➞ Intercom’s proprietary machine learning Series ➞ User Onboarding series ➞ Slipping Away Series ➞ Feature announcement Tours ➞ Product Tours ➞ Video Tours ➞ New Feature Tour Customer Segments ➞ Use Case ➞ Customer Behavior ➞ Custom Segments Inbox ➞ Inbox Management ➞ Ticketing Workflows ➞ Macros ➞ Inbox Rules & Automation Reports ➞ Conversation Topics ➞ Conversational Tags ➞ Bug Report ➞ Conversational Support ➞ Conversation Volume Checklist ➞ Onboarding checklist ➞ Checklist descriptions ➞ Setup tasks ➞ Incorporate great CTA Outbound ➞ Surveys and Feedback Forms ➞ Banners ➞ Mobile Carousels Advance Features ➞ Apps + Integrations ➞ Event Tracking ➞ Custom Attributes ➞ Webhooks ➞ API WHY HIRE ME? 👀 ✅ I’m a certified Intercom Partner. ✅ I’ve been using Intercom for more than 7 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5.0-star reviews with my clients. ✅ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon.💬 Steven ✔Intercom Expert | ✔Intercom Certified Partner | ✔CRM Expert
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Live Chat Software
    Chat & Messaging Software
    Gorgias
    CRM Software
    CRM Development
    Customer Relationship Management
    Customer Service Chatbot
    CRM Automation
    Zendesk
  • $50 hourly

    • 5.0/5
    • (7 jobs)
    Over the last 8 years, my professional background allowed me to develop my skills in HTML, Analyticzs, AdWords, Photoshop, Customer Support, Project Management, CSS and different newsletter software and CMS's. I am a detail-oriented and results-driven person, a true team player and I have a proactive attitude. My personal skills help complement my competencies; I am sociable, tolerant, patient and also curious to discover new things. I also have some experience in the following areas: PHP, MySql and Flash.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Support
    Email Marketing
    Website Customization
    WordPress
    English to French Translation
    Data Entry
    Computer Skills
    Internet Marketing
    Technical Support
  • $150 hourly

    • 5.0/5
    • (100 jobs)
    ✅ Top 1% EXPERT Vetted Badge ✅ Top Rated PLUS Badge ✅ Top-Rated Badge ✅ 100% Job Success Score They call me " The person who can do it " Because I have faith that we have a solution for everything. I'm a software engineer, CTO, digital marketing automation expert, Hubspot, Salesforce, and Infusionsoft expert based in the US. I have helped many businesses automate their processes to improve overall growth and scalability. I have built everything from small drip campaigns to multimillion-dollar launches. I have worked with some of the LEADERS and INFLUENCERS in the online business world as well as businesses all across the board - from large Coaching, Entrepreneurs, marketing agencies, e-commerce stores, real estate, mortgages, and much more. I believe technology and marketing is key to providing businesses with the data that they need to make informed decisions that will directly contribute to revenue growth. I have a winning track record of helping numerous companies implement, optimize, and scale their technology infrastructure and sales processes. A key to scaling my own businesses was removing manual work wherever possible. I've worked extensively with automation tools such as Zapier, Integromat, Airtable, Firebase, APIs, etc., and have created custom full-code solutions for bigger or more complex processes. I've seen first-hand the power this can bring to a growing business and can other companies achieve these same efficiencies. I'm uniquely able to grasp the bigger picture of other business owners' problems and needs, both technological and otherwise. I remain cognizant of the higher-level solution architecture while also being incredibly detail-oriented. PLATFORMS I WORK WITH: HubSpot, SalesForce, Infusionsoft expert. I know these platforms like the back of my hand, and am fluent in many others as well. I can build out or troubleshoot complex campaigns quickly, and integrate with numerous other platforms using custom codes or tools like Zapier, integromat, PlusThis. Here's a brief list of the platforms I'm savvy with: SalesForce, Infusionsoft, Hubspot, PlusThis, Zapier, Parsey, Twilio, Intercom, ClickFunnels, Wordpress, ActiveCampaign, EverWebinar, WebinarJam, Kajabi, Wordpress, Postman, Slack, Stripe, ManyChat, SamCart, Custom web app, Quickbook, AWS, Digital Ocean, Airtable, Zendesk, 👋 I'd love to work with you, so contact me if you'd like to discuss how I could help with your project.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    API Integration
    Automation
    Integromat
    Automated Workflow
    Keap
    Zapier
    HubSpot
    ClickFunnels
    Solution Architecture Consultation
    ActiveCampaign
    Marketo
    Pardot
    JavaScript
    Salesforce CRM
  • $23 hourly

    • 4.9/5
    • (34 jobs)
    I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next? Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Satisfaction
    Help Scout
    Freshdesk
    Email Support
    Zendesk
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
  • $45 hourly

    • 5.0/5
    • (84 jobs)
    You want documents that help your users and customers succeed. That's where I can help. My SaaS documentation blends instructional and technical writing principles appropriate for your user. I can update your knowledge base and manuals to keep pace with new features or build a library from scratch. A technical writer for five years, I specialize in writing/updating/editing SaaS user documents, reports, manuals, and web content that explain complex tasks and ideas in plain English. I aim to add value to your product or software by transforming information into accessible document solutions. SERVICES I offer a range of technical writing and content writing services: - knowledge base articles and user guides for SaaS platforms - how-to articles for Shopify apps, themes, and e-commerce platforms - explainer videos and screencasting - SEO-friendly web content - whitepapers - case studies - manuals - editing and proofing INDUSTRY EXPERIENCE - e-commerce (e.g. Shopify plugins, funnels) - marcom - warehouse management - data visualization - CMS - SaaS apps - WordPress plugins - telehealth - Salesforce backup and restore - online real estate documents BACKGROUND Originally from Canada, I'm an English native speaker with an M.Sc.Pl. and eMBA. Need help with your project? Let's chat on the Upwork board. Cheers!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Zendesk
    Explainer Video
    User Guide Writing
    SaaS
    Writing
    SEO Writing
    Digital Marketing
    Atlassian Confluence
    Technical Writing
    Instruction Manual
    Editing & Proofreading
    Technical Documentation
    User Manual
    Technical Report
  • $110 hourly

    • 4.9/5
    • (23 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Helpdesk
    Customer Experience
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $150 hourly

    • 4.7/5
    • (29 jobs)
    I've been building Browser Extensions for over four years on all platforms (Chrome, Firefox, Safari, Edge, and Opera)
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Software Design
    Firefox Plugin Development
    .NET Core
    Angular
    JavaScript
    Google Chrome Extension
    Browser Extension
    TypeScript
  • $45 hourly

    • 5.0/5
    • (4 jobs)
    Strategic Human Resources professional with four years of experience offering a broad HR background with expertise across multiple functions and disciplines. Actively enhancing efficiency, integrating HR processes, and implementing change management strategy. A team leader holding excellent interpersonal communications skills and the ability to generate interest, and employee engagement. Able to resolve arising issues and relate effectively with individuals at all organizational levels. Proficient at analyzing facts and developing innovative solutions to complex challenges with focus on helping to deliver on organizational goals and objectives.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Policy Analysis
    Human Resources Consulting
    Human Resource Management
    Staff Recruitment & Management
    Human Resources Strategy
    Human Resource Information System
    Hiring Strategy
    Human Resources Compliance
    New Member Onboarding
    HR & Business Services
    Termination
    Communications
    Accounts Payable
  • $23 hourly

    • 5.0/5
    • (6 jobs)
    Experienced in the customer service and administrative field with more than 6 years experience working as a customer service representative with proven communication and time management skills. Currently pursuing a double major in International Business and Marketing at Florida International University. Always putting the extra effort and running that extra mile in everything I do. At my previous job, at FOH, Inc. I was Employee of the Month for showing good work ethic and commitment to my job.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Communications
    Microsoft Word
    Customer Support
    Organizational Behavior
    Castilian Spanish
    Customer Service
    Microsoft PowerPoint
    Social Media Management
    Spanish
  • $15 hourly

    • 4.8/5
    • (109 jobs)
    Hi! A professional virtual assistant and great Customer support, always ready to help! I have worked as an Executive & personal Assistant for 13 years. As I am polyvalent, I am a true all-around assistant with ability to multitask & handle aspects of business, while increasing overall productivity with efficient work. I have an excellent command of all the latest tools of e-commerce and dropshipping (Shopify, oberlo, Dsers, Dropify, Aliexpress, Ebay, Gsuite, Outlook, google drive, Amazon, Zoho, zendesk and feshdesk) I am familiar with all the latest communication tools like Slite, Whatsapp and so forth In addition, I am perfectly bilingual, I do speak and write French as it is the language we use in our daily life, my English is very good as well. I have been working as customer service back-end, customer support, customer care, front-end live chat agents, accountant, personal assistant, communication agent, coordinator, moderator and so forth.......on upwork for years I have an advanced education with Master's degree in Finance and Accouting and a BA specialized in Linguisitics applied to Enlgish teaching. I have completed thousands of varied tasks and I have an immense skill set. I am hard-working, meticulous and efficient. I will provide examplary work with quick turnaround times. I am negotiable on price and always up for challenges. I am eager to help and look forward to serving you!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Support
    Reputation Management
    Gorgias
    Customer Service
    Ecommerce Order Fulfillment
    Content Moderation
    Shopify
    Product Listings
    Dropshipping
    Social Media Management
    French
    Order Processing
    Ecommerce Support
    Zendesk
  • $15 hourly

    • 4.7/5
    • (33 jobs)
    I have been a customer service and sales representative for 6 years. I am highly experienced in Customer Service using ticketing systems (Zendesk, Freshdesk, Zoho Crm, Hubspot and Intercom), Inbound Sales, Administrative Tasks, Calendar Management, Email Management, Web Research, Email Response, Payment Processing, Virtual Assistance, Data Entry, Order Processing and Live Chat support. Working experience in Outbound Sales, Appointment Setting - Sales, Team Management, Training and Development, Coaching. Below are some of my core skills as a Customer Service: * Strong English Skills (Spoken and Written) * Phone etiquette * Billing, payments and disputes * Order taking and order processing * Customer satisfaction * Inbound sales/ upselling
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Online Chat Support
    Freshdesk
    HubSpot
    Zoho CRM
    Zendesk
    Cold Calling
    Retail Sales Management
    Customer Relationship Management
    Sales
    Salesforce
    Salesforce CRM
    Customer Service
    Five9
  • $20 hourly

    • 5.0/5
    • (19 jobs)
    My expertise lies in troubleshooting issues related to telecommunications services including voice, data, and video, as well as providing solutions for phone, router, modem, game console, PC, laptop, and tablet setup. I am able to provide hands-on assistance to clients requiring software walkthroughs, with a focus on working with those who have recently launched new B2B or B2C apps or software in the market. In addition to my technical skills, I am also well-versed in Intercom setup, including a variety of services such as setting up from scratch, bot setup, Help Center FAQ, inbox setup, inbox rules, custom bot creation, resolution bot, taskbot, and macros. Experience in Google Workspace, NinjaOne | Remote Monitoring & Management Software and McAfee Anti-Virus Administration Fundamental knowledge on HTML, CSS, Javascript, SQL Virtual Machine (Qwiklabs) Remote Access Tools (Teamviewer, LogmeIn and others)
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Product Onboarding
    Troubleshooting
    SaaS
    Product Support
    Information Technology Operations
    Hardware Troubleshooting
    Technical Support
    End User Technical Support
    Staff Orientation & Onboarding Materials
    Product Knowledge
    Zendesk
    Ticketing System
    Helpdesk
  • $30 hourly

    • 4.9/5
    • (122 jobs)
    Hi I'm Chiel Anne B. Dayday. I am a registered nurse with MA units. I worked as ECG technologist for a medical mission team in the Philippines for 3 years. Then, I decided to expand my nursing career by accepting the position of CardioVascular technologist in Fatima University Medical Center in a special area and worked for almost a year with the doctors and surgeons. I handled different devices and machines like 2d-echo for 3D and 4D images, duplex scan, treadmill, spirometer, ambulatory BP and a Holter monitoring device. After my hospital experience with the said area I was given a chance to handle one of the biggest and hardest task that I ever had which is Research. I worked as a researcher and clinical trial coordinator for almost 2 years. I became the top 1 research assistant here in the Philippines and top 2 worldwide due to accuracy, compliance and overall performance. I decided to change my career after I got my reward and different offers from different pharmaceutical company. I gave myself a chance to improve my communication skills by working in a BPO industry to widen my skills and knowledge not only in my nursing career but also to my communication and facilitation skill. So, I've been working for the outsourcing industry as customer care specialist since 2011. I began my career in Convergys Corporation-arguably the biggest BPO company in the Philippines and found my initial success under the Macy's and Bloomingdale's program catering to North American customers. My ability to balance key performance indicators such as AHT, Quality most especially CSAT made me one of the Top 5 agents in the last 3 months with the company. I opted to seek better opportunities and bigger challenges, an opportunity provided to me by VXI Holdings, another BPO giant. As Customer Sales Associate, I began my fast ascend to the top quartile and was strongly recognized for exceeding sales targets month after month while maintaining a balance performance with other metric that matters. Because of this, I've been consistently tasked to share best practices through conference calls with other contact centers across the world and in different product training classes, an experience which led me to improve communication and facilitation skills, and expand my network by partnering with trainers, program managers and our clients. When the program ramped down, I sought and immediately found a huge opportunity as a Customer Champion in Nomorerack, A Virtual contact center with a growing market which allowed me the convenience of staying at home while performing what I do best, providing best in class customer experience. After once again proving myself for several months I aspired growth and actively volunteered for leadership roles, an amazing experience of conducting peer-to-peering coaching and performing skill transfers to new agents of the team. My ability to keep up with the dynamic trend of changes along with my solution focus mentality allowed me to become one of the most skillful professionals in this industry. Then after a year and half I discovered much great opportunities when I found Odesk and recently became Upwork. Since, I have background knowledge in managing a team I was then promoted as a staffing manager in an agency which has very good standing and reputation even here in the Philippines. I worked for almost 2 years with the said team and through experience I was able to become effective and efficient leader. And now, I am going to spread and deliver same success to my upcoming campaigns and to my new clients through my very own agency. I look forward to proving that and hopefully grow with your company.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Microsoft Word
    LinkedIn
    Account Management
    Recruiting
    Canva
    Appointment Scheduling
    Healthcare
    LinkedIn Recruiting
    Strategic Plan
    Mural
    Appointment Setting
    Microsoft Excel
    Salesforce CRM
    Lead Generation
  • $50 hourly

    • 5.0/5
    • (9 jobs)
    “The winner is the one who believes in victory more.” -Novak Djokovic A thirst for victory and drive for continuous self-improvement defines my leadership style, evident in my early career as an international professional athlete, and continuing into my business career. I seek to not only close major deals that drive sustained revenue for my teams, but also to support the flywheel of product development, customer success, and sales/feedback that represents the beating heart of the most innovative and successful businesses in the world. Areas of expertise: • CXO-level strategy and revenue ownership • Complex global team management/KPIs • Customer onboarding and experience design • Sales enablement | customer success tactics • International product support development • Active listening and values-based mentorship
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Sales Management
    Growth Hacking
    Customer Relationship Management
    Educational Technology
    Customer Experience
    Customer Retention
    Salesforce Lightning
    Management Skills
    Executive Coaching
    Account Management
    User Experience Strategy
    Leadership Development
    Employee Onboarding
    Education
    Product Onboarding
  • $20 hourly

    • 5.0/5
    • (14 jobs)
    As an experienced Top-Rated virtual freelancer, I have dedicated my skills and passion to clients who value Quality over rock-bottom rates. My detailed-oriented, hard-working, and professional traits are highly valued, especially when dealing with customers. In addition to my upbeat personality, I know that I can certainly be an asset for the right Client. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    ChatGPT
    Gorgias
    Customer Support
    Customer Retention
    Vehicle Insurance
    Chat & Messaging Software
    Technical Support
    Learning Management System
    Educational Technology
    Online Chat Support
    Email Support
    Zendesk
  • $25 hourly

    • 4.9/5
    • (37 jobs)
    From september 2007 till november 2011 I've been studying Facility Management (BA) at The Hague University. I graduated in november 2011. In July (2016) I graduated for my Master degree in Tourism and Hospitality at Universidade Europeia. The last 4 years I have been working as a Virtual Assistant, mainly on customer service for dropshippers and e-commerce companies. I´m a person that loves to learn new skills and work in an international environment. I Am also very dedicated and always there to help. Specialties: Teamplayer, research & Organization skills Portuguese culture & language
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Translation
    Dutch to English Translation
    Email Marketing
    Social Media Marketing
    Email Communication
    Customer Service
    Proofreading
    Portuguese
    Dutch
  • $45 hourly

    • 4.8/5
    • (429 jobs)
    🟧 CERTIFICATIONS ✔️ Marketing Software - HubSpot Academy. ✔️ Contextual Marketing - HubSpot Academy. ✔️ Sales Software - HubSpot Academy. ✔️ Frictionless Sales - HubSpot Academy. 🟧 EXPERIENCE ✔️ 13 years (19100+ hours) of proven experience on Upwork. ✔️ Completed 430 jobs & projects on Upwork. ✔️ 23 years of total professional experience working for companies all across the globe. ⭐ Zendesk (13+ yrs) ⭐ Freshworks/Freshdesk/Freshservice/Freshsales (12+ yrs) ⭐ Intercom (8+ yrs) ⭐ HubSpot (5+ yrs) ⭐ Klaviyo (2+ yrs) ⭐ ActiveCampaign (2+ yrs) ⭐ Any other CRM since they operate almost the same Are you seeking a specialist who can completely revamp any CRM and Customer Support system, specifically tailored for your business needs? I am your reliable guy if the answer to the above question is YES! TESTIMONIALS FROM MY UPWORK CLIENTS: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. FEW CONSULTANTS WILL PROMISE THAT YOU WILL LOVE THEIR WORK... I PROMISE ✅ My ultimate goal is to save Cost and Time for my clients. If I cannot, then I am no different than what is already out there... just noise! My proven methods of structuring and implementing a CRM/Helpdesk will save you a ton of time and manual efforts... no more boring repetitive tasks after I have automated your systems. I can prove that a fully optimized and automated system saves you from unnecessary headaches. After applying my best practices and procedures, you will get the following results: ✔️ Peace of mind... that only comes when the systems are running on autopilot ✔️ No more worry about what is going on in your Support, Marketing and Sales departments ✔️ Your leads and customers being treated in the best possible manner ✔️ The system will tell you the state of affairs in real-time ✅ The only thing I require from you is a detail of your requirements or problem description. If you are unsure, don't worry; I can present you with a step-by-step action plan to improve your workflows. I have in-depth experience in setting up the following areas of a CRM / helpdesk. There are 100s of other features I can implement, but obviously, cannot mention everything here: ► Help center design and theme customization ► Help center content creation - migration from other systems ► Multi-brand setup ► Business rules and workflows (Triggers and Automations) ► Optimizations, that can minimize the number of issues reported ► Integration with external systems, CRMs and applications ► Social media integration (Facebook, Twitter, WhatsApp, Instagram etc.) ► Contact segmentation ► Auto-assignment of tickets to relevant groups and agents ► Creation of End Users, Agents, Groups and Organizations ► Phone and Text setup ► Zendesk Explore reporting ► Multi-lingual configuration ► Service level agreements (SLAs) ► Live chat, Chatbot and Answer Bot configuration ► Email automation - Sequences - Flows (Abandoned Cart, Browse Abandonment, Post Purchase, Win Back, Welcome - Key flows that maximize your email ROI) ► Email strategy + consulting - What to send, to which segment/audience and when ► Email marketing and automation (just getting started or thinking of moving?) 👉 All my clients are guaranteed to have unlimited support after we finish the project. It is really important to me that you feel comfortable with your system after the contract is completed! Feel free to contact me, and I will get back to you ASAP. Cheers, Zafar
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Freshdesk
    Freshworks CRM
    Zendesk
    Helpdesk
    Email Marketing
    Zoho CRM
    Email Campaign Setup
    Email Automation
    CRM Software
    HubSpot
  • $125 hourly

    • 5.0/5
    • (16 jobs)
    ⭐️ Previous Intercom employee of 4 years, Solutions Engineering Lead. Business-focused mindset with a Software Engineering skillset. Upwork EXPERT VETTED! Intercom's most knowledgeable partner. 100% Job Success Score, 5 Star Rating I offer a premium service to my clients. I'm hyper-responsive, value clear communication, and my top priority is providing quality deliverables with rapid turnarounds. 🌟 Spending too much on your messaging platform and not getting the results you need? ✅ I've helped clients of all sizes improve their conversion funnel, increase customer engagement, and set up support automation so that they can get time back to spend on the most important tasks. 💬 Message me for a FREE consultation! I'd love to help out and provide guidance, even if we don't decide to work together. About Me: I'm a seasoned lead generation, customer engagement, and customer support expert with a background in Software Engineering. Previously, I worked at Intercom where I led the Solutions Engineering team. Over the course of ~4 years, I built Intercom's Customer Success best practices and consulted some of the largest Fortune companies on their Intercom setup. I specialize in in-app messaging strategy for the end-to-end user journey. Highly experienced in building flows for chatbots (Resolution Bot, Custom Bot), Series Campaigns, Product Tours, and Custom Development with Intercom's Custom App Framework. Services I provide: ☑️ Workspace Audit - I will look over your current setup and implement improvements to guide better results ☑️ Optimizing Conversion Funnel - Improving conversion from top of funnel to upsells using my proven messaging playbooks ☑️ Automating Support - Set up chatbots, help center, and proactive support to reduce incoming support volume ☑️ Custom Development - Connecting various platforms using REST APIs or Zapier
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Chatbot Development
    Chat & Messaging Software
    In-App Advertising
    Live Chat Software
    Chatbot
    Responsive Web Design
    Software Development
    HubSpot
    Zendesk
  • $10 hourly

    • 4.4/5
    • (11 jobs)
    Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. I'm an expert in Data Entry, Customer service, and Virtual Assistant tasks. I also know how to do basic video and photo editing, provide tech support and manage social media accounts. As your Data Entry Specialist, I will... ✅ Accurately gather data from web research or from a database. ✅ Moderate website or product contents based on a pre-determined set of rules and guidelines. ✅ Treat information with the utmost discretion. ✅ Provide 100% accuracy with a faster or reasonable turnaround time. As your Customer Service Representative, I will... ✅ Assist all the customers with any concerns that they have. ✅ Adhere company's set of policies and guidelines on any resolution that I will provide. ✅ Make the customer happy and gain more positive feedback from our social media or website. ✅ Manage all the orders, disputes, and refunds in an accurate manner. As your Virtual Assistant, I will... ✅ Manage all the tasks given within a day or before the set deadline. ✅ Provide accurate details and maintain all the files in sequence. ✅ Gain more knowledge and help the company to grow. ✅ Sending a daily report to the client. I am detail-oriented and a fast learner. Thus, I can assure quality work and great professionalism. You can trust and rely on me. Let me know about your project details. I am looking forward to a long-term and fun collaboration with you!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Media Buying
    Email Communication
    BPO Call Center
    Customer Support Plugin
    Customer Service
    Live Chat Software
    Scheduling
    File Management
    File Maintenance
    Microsoft Office
    Zendesk
    Email Support
    Online Chat Support
  • $40 hourly

    • 5.0/5
    • (23 jobs)
    I have 4 years’+ experience within the scope of customer service, experience and e-commerce, ensuring clients and companies business goals and requirements are met resulting to improvement in efficiency, quality and overall customer retention & satisfaction. Whether you are just setting up your business or already having your skin in the game, I will be able to establish and tailor a customized CX experience for your business using and not limited to the below: ✅ Zendesk/Freshdesk/Intercom new account setup and configuration using best practices within the industry. ✅ Customize your Zendesk/Freshdesk/Intercom instance to match your brand identity and voice. ✅ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk/Freshdesk/Intercom Guide ( Knowledge Base/Help ) ✅ Remove & Cleanup Zendesk/Freshdesk/Intercom redundant flows to speed up the ticket resolution process. ✅ Creating insights & Reports to measure agent's performance and your operations performance. ----------------------------------------------------------------------------------------------------------- ✅ Analyze and Identify gaps in your day-to-day customer service operations. ✅ Tailored Tier 1 & Tier 2 Process and Standard Operating Procedures Optimization. ✅ Customer Journey Map & Process Workflow Development. ✅ Improving consistency, integration, and efficacy of customer interactions across customer contact channels and/or deploying additional channel capabilities.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Client Management
    Customer Service
    Customer Satisfaction
    WooCommerce
    Customer Experience
    Customer Support
    Data Visualization
    Email Support
    Process Design
    Process Development
    Customer Engagement
    Freshdesk
    Zendesk
  • $30 hourly

    • 5.0/5
    • (5 jobs)
    6+ years of experience in Market Research, Data Entry, Excel, Prospecting, CRM, Product Development, and other technical skills and enterprising. Familiarity with Microsoft Office and Atlassian products.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Content Writing
    Canva
    Email Support
    Slack
    Marketing
    Social Media Management
    Google Sheets
    Search Engine Optimization
    Trello
    Microsoft Excel
    Data Analysis
    Data Entry
    Market Research
  • $125 hourly

    • 4.9/5
    • (47 jobs)
    Cloud-based help desk and contact center design and implementation have been my passion for the last 9 years. I love being able to help a team get up and running quickly, but efficiently. I love automating processes and procedures to get end-users' and customers' answers faster. I love designing knowledgebase structures to guide users with self-help instead of having to wait on support responses. I love being able to give agents and admins the resources and tools to do better for their team and end-users. I have experience running support teams from a consultant, Sr project manager, sales engineer, and account management perspective. I've spent the last 9 years managing support teams and managers directly for 100+ clients. This has given me a great deal of experience in a wide variety of industries and specialties from ecommerce, to game development, to labor oriented industries, and many more. I've also implement hundreds of cloud-based help desks/contact centers. That includes end user knowledge bases, agent interfaces, app integrations, as well as reporting queries and dashboards. I've implemented: Zendesk Intercom Talkdesk Freshworks Helpshift Need help with your remote workforce process and procedure development? Need help implementing your help desk to free up your team's time? Need help reducing first reply time and full resolution time on emails, web forms, chats, calls, texts, social media messages, in-app messages? Need help integrating an app into your help desk platform? Need help training your agents or admins on how to use or edit your help desk efficiently and productively? I can lend my expertise with all of that and more using the experience I've gained over hundreds of implementations during the last 9 years! Reach out today.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    SaaS
    Customer Relationship Management
    Automation
    Tech & IT
    Business Services
    HubSpot
    Atlassian Confluence
    Salesforce Service Cloud
    Freshdesk
    Zendesk
    Administrative Support
    Technical Support
    Customer Support
    Helpdesk
  • $10 hourly

    • 4.5/5
    • (27 jobs)
    Hi! Thanks for visiting my profile. I have always been a part of the best team and a great contributor in the Customer Service and Sales Industry in assisting and selling to clients from the US and Australia for the past 12 years and 3 years and still counting being a freelance Customer Support Manager, Quality Assurance Manager and Administrative Support. A highly reliable and flexible person who strives hard to provide a great experience and always delivers great results. My years of experience have given me a chance to acquire the following skills that I can use to help you on a daily basis. I can do the following: * Customer Service through Phone * Email Support * Live Chat * Administrative reports * Process invoices, orders, and refunds * Lead generation * Web research * Email and Calendar management * Team Management I am also experienced in using the following platforms: *Quickbooks Invoicing * Shopify * Zendesk * Intercom * Confluence * Live-Chat * Freshdesk * Stripe * Netsuite * Pipedrive * Trello I can be your overall VA or Customer Support Manager and will be happy to help you grow your business. Regards, Rhina
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Gorgias
    Task Coordination
    Online Chat Support
    Customer Service
    Communications
    Time Management
    Ecommerce
    Virtual Assistance
    Email Support
    Order Tracking
    Shopify
    Team Management
    Customer Support
    Zendesk
  • $15 hourly

    • 4.9/5
    • (18 jobs)
    I have 10 years of extensive experience in both Customer Service and Technical Support. 3 years of virtual assistance, and 2 years as a Quality Analyst.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Technical Support
    Administrative Support
    Microsoft Excel
    Troubleshooting
    Canva
    Microsoft Word
    Data Entry
    Customer Service
    Email Support
    Order Tracking
    Zendesk
    Jira
  • $15 hourly

    • 4.6/5
    • (22 jobs)
    Goal driven and ardent professional with years of experience in customer and administrative support as well as project coordination. My experience ranges from handling day-to-day processes for customers to supervising the diverse team. I am highly motivated and multi-faceted in that, I work well both as a part of large and small teams and individually. Having to handle customer queries on a daily basis has cultivated my appetite for problem solving. I am also dedicated to working hard to fulfill company and project goals. I look forward to all opportunities designed to showcase my organizational and leadership skills.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Shopify
    Email Support
    Real Estate
    Help Scout
    Zendesk
    Slack
    Appointment Setting
    Online Chat Support
    Microsoft Excel
    Data Entry
    Phone Support
    Project Management
    Administrative Support
    Customer Service
  • $30 hourly

    • 5.0/5
    • (16 jobs)
    I have over ten years of experience in Customer Service and office management. I was trained at a Verizon Wireless location where I served as location Manager for 2 years. I can provide e-mail, ticket, chat and phone support and will do my best to assist and delight your customers. I have three years of experience working remotely as a customer support agent and as a team lead with 10+ agents. I am detail oriented and self-motivated.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Email Support
    Online Chat Support
    Zendesk
    Typing
    English Proofreading
    Adobe InDesign
    Microsoft PowerPoint
    Microsoft Excel
    Adobe Photoshop
    Microsoft Word
    Email Technical Support
    Customer Service
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