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Rating is 4.7 out of 5.
4.7/5
based on 567 client reviews
  • $60 hourly
    • 5.0/5
    • (7 jobs)
    Over the last 8 years, my professional background allowed me to develop my skills in HTML, Analyticzs, AdWords, Photoshop, Customer Support, Project Management, CSS and different newsletter software and CMS's. I am a detail-oriented and results-driven person, a true team player and I have a proactive attitude. My personal skills help complement my competencies; I am sociable, tolerant, patient and also curious to discover new things. I also have some experience in the following areas: PHP, MySql and Flash.
    Featured Skill Intercom
    Customer Support
    Email Marketing
    Website Customization
    WordPress
    English to French Translation
    Data Entry
    Computer Skills
    Internet Marketing
    Technical Support
  • $150 hourly
    • 4.7/5
    • (113 jobs)
    โžก๏ธ The ONLY Intercom Certified Partner (Sovaolo) โž• on Intercom since 2017 โž• highly-valued Intercom contributor โž• Expert-Vetted by Upwork โฌ…๏ธ ๐ŸšจDon't get fooled by copycats with false claims, that are only faking hours! ๐Ÿšจ ๐Ÿ‘‰ I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve โ€“ I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. ๐Ÿฆธโ€โ™‚๏ธ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! ๐Ÿ‘ ๐Ÿ‘จโ€๐Ÿ’ผ I'll let my clients speak for me - thank you all! ๐Ÿ™ "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." ๐Ÿ”„ Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. ๐Ÿ” Top skills: โœ”๏ธ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). โœ”๏ธ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) โœ”๏ธ Data analytics. โœ”๏ธ Email writing. โœ”๏ธ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.
    Featured Skill Intercom
    WordPress
    Conversion Rate Optimization
    HubSpot
    B2B Marketing
    Lead Generation
    Klaviyo
    Chat & Messaging Software
    Marketing Automation
    Chatbot
    Live Chat Software
    Marketing Strategy
    ActiveCampaign
    Email Marketing
    Email Campaign Setup
    Email Marketing Strategy
  • $23 hourly
    • 4.9/5
    • (43 jobs)
    I've grown and led the customer support teams for many prominent e-commerce businesses! Is yours next? Nine years of experience providing outstanding remote customer support for busy and prominent e-commerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for a busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
    Featured Skill Intercom
    Customer Satisfaction
    Help Scout
    Freshdesk
    Email Support
    Zendesk
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
  • $150 hourly
    • 5.0/5
    • (40 jobs)
    Your destination for expert data analytics and strategic product management solutions. ๐ŸŽฏ. With over a decade in software engineering and product management, I am not just a consultant; I am your strategic partner in shaping the data infrastructure and product roadmap that drive results ๐Ÿ“ˆ. Officially partnered with Mixpanel, Segment, and Google Analytics, my service suite is crafted for companies seeking to not only track data but to capitalize on it. Services: - Segment Implementation: Tailored data infrastructure setup for nuanced product and marketing analytics ๐Ÿ“Š. - Product Analytics Mastery: With Mixpanel, I turn user interactions into actionable insights ๐Ÿง . - Google Ecosystem Expertise: From Analytics to Tag Manager, I ensure you leverage Google's full potential ๐ŸŒ. - Product Development Leadership: Guiding MVP development with an eye on key product metrics ๐Ÿ”‘. What I Bring to Your Business: โœ”๏ธ Data Infrastructure Configuration: Seamless integration with Segment for a robust analytics foundation ๐Ÿ› ๏ธ. โœ”๏ธ Professional Tracking Plan Development: Crafting bespoke tracking strategies for comprehensive data capture ๐Ÿ“. โœ”๏ธ Product Initiative Oversight: Steering product roadmaps with data-driven precision ๐Ÿงญ. โœ”๏ธ Comprehensive Tracking & Analysis: Utilizing industry-leading tools from Google Analytics to Mixpanel for a 360-degree view of customer behavior ๐Ÿ‘€. โœ”๏ธ Mobile Attribution Mastery: Partnering with Adjust, Branch, and Appsflyer for accurate campaign attribution ๐Ÿ“ฑ. โœ”๏ธ Heatmap Insights: Leveraging Hotjar and Microsoft Clarity for visual behavior analytics ๐Ÿ”ฅ. โœ”๏ธ Customer Engagement Optimization: Enhancing user interaction with tools like Intercom ๐Ÿ’ฌ. โœ”๏ธ Automated Marketing Campaigns: Maximizing reach and conversion through targeted ads on Facebook, Instagram, and Twitter ๐ŸŽฏ. โœ”๏ธ Advanced Tracking Configurations: - SaaS, B2B, and B2C app tracking ๐Ÿ“ฒ - Single Page Application tracking for React/Angular โš›๏ธ - Cross-domain and subdomain tracking strategies ๐Ÿ”— - Conversions and revenue tracking for all major ad platforms ๐Ÿ’ธ - Precision event and iframe tracking ๐Ÿ–ฑ๏ธ - Goal funnels, custom reports, and dashboard creations for data at a glance ๐Ÿ“Š. Conclusion: Your business isn't just another account. It's the next success story ๐ŸŒŸ. Let's build it together with data-driven decisions that not only reflect your current status but pave the way for future growth. Contact me now to transform your data into your most valuable asset ๐Ÿ’ผ.
    Featured Skill Intercom
    Customer.io
    Hotjar
    Google Tag Manager
    Mixpanel
    Product Development
    Product Discovery
    Google Analytics
    Product Analytics
    Product Management
    Product Roadmap
    Firebase
    Data Visualization
    Product Requirements Document
    Amplitude
  • $47 hourly
    • 5.0/5
    • (92 jobs)
    You deserve documentation that people actually read. If your team is stuck responding to the same support ticket questions, moving new hires through the same onboarding steps, or manually onboarding clients one by one, you might be losing valuable time. Thatโ€™s where I come in. I help companies stay lean and trim costs by turning complex ideas and workflows into content that supports scalable growth. My knowledge base articles, explainer videos, and certificate courses are designed to reduce support tickets, speed up onboarding, and boost user confidence. The result? A smoother experience for your team and a stronger first impression for your users. โœ… KNOWLEDGE BASE & HELP CENTER CONTENT I write and manage scalable knowledge base systems that reduce support tickets and improve user adoption. Maybe youโ€™re building from scratch or need to refresh a library of existing articles, I know how to manage the project from start to end with minimal client or SME input. Over the past eight years, I've worked on 60+ SaaS tools and have written 1,000+ how-to help articles. Iโ€™m familiar with all major hosting platforms like Intercom, Zendesk, and Confluence, plus many smaller sites. โœ… EXPLAINER VIDEO SCRIPTING & PRODUCTION Need to educate users or simplify product features in a more visual format? I create concise, brand-aligned explainer video scripts that make onboarding easier and boost product engagement. Perfect for in-app walkthroughs, landing pages, or internal training. I use popular authoring tools, like Camtasia and Adobe Audition, to create HD MP4 videos and can record a human voice in my studio or use text-to-voice software. โœ… CERTIFICATE & MICRO-COURSE CREATION From new hire onboarding to client education, I design and build targeted certificate courses and micro-learning modules that are easy to follow and easy to remember. I use leading platforms like Absorb and TalentLMS to deliver e-learning content that supports your business goals, whether itโ€™s faster onboarding or smoother client handoffs. โœ… INDUSTRY EXPERIENCE โ€ข Programmatic advertising โ€ข E-commerce โ€ข Marcom โ€ข Email marketing โ€ข Warehouse management โ€ข Data visualization โ€ข CMS โ€ข WordPress plugins โ€ข Telehealth โ€ข Salesforce backup and restore โ€ข Online real estate documents โ€ข Sports club asset and membership management
    Featured Skill Intercom
    User Manual
    Training Materials
    Camtasia
    Video Editing
    Screencasting Video
    Zendesk
    Explainer Video
    User Guide Writing
    SaaS
    Digital Marketing
    Atlassian Confluence
    Technical Writing
    Instruction Manual
    Technical Documentation
  • $50 hourly
    • 5.0/5
    • (20 jobs)
    โœจ Intercom is the best AI-first Customer Service software. I use the best industry practices to develop Intercom AI Chatbots, Automations, and Help Desks for businesses (chat widgets, help centers, workspaces, macros, integrations, workflows). ๐Ÿค– I have developed and maintained over 7 Intercom AI Chatbots using the Intercomโ€™s Fin technology. I have built AI Chatbots for companies specializing in E-commerce, education, finance, investments, restaurant and hospitality, and health and wellness. I am skilled at training AI models, designing conversational flows, and integrating assistants with various platforms. AI Employees are getting better every day. Automated Customer Service is not a luxury, itโ€™s a necessity in the 21st century. Let me help you make your business sustainable and cost-effective. ๐Ÿคฉ Your customers will receive automated and instant assistance from the AI Companion 24/7. With regular quality assurance and help center article creation, I guarantee that we will achieve a 100% resolution rate for common questions. Remaining customer inquiries will be handed over by the AI Chat Agent to your team. Your team will stop providing routine Customer Support by answering the same questions over and over again and will now have time for high-level Customer Success. ๐Ÿ‘จโ€๐Ÿ’ป My extensive Customer Service and Support Operations experience also provides a solid foundation for the development of AI Chatbots. I am a Head of Customer Service and Support Operations with more than 4 years of management and 6 years overall industry experience. I enjoyed managing teams of up to 15 people while working at a world-famous social media company, and a Swiss investment company. I am proficient with Intercom, Zendesk, Zapier, Salesforce, Prompt engineering, Botpress, and Voiceflow.
    Featured Skill Intercom
    Salesforce
    Customer Support
    Customer Service
    Zapier
    Prompt Engineering
    Generative AI
    AI Model Integration
    AI Model Training
    AI App Development
    AI Agent Development
    Chatbot Development
    Artificial Intelligence
    AI Chatbot
    Zendesk
  • $20 hourly
    • 5.0/5
    • (203 jobs)
    Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Onboarding, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! ๐Ÿš€ โœ“ Process-Aligned Automation Solutions โœ“ Multilingual Ai help center for self-service support โœ“ Customer onboarding, product tours, email funnels, surveys, and more โœ“ Omni-channel help desk support (email, chat, phone, social media, etc.) โœ“ Workflows for automating repetitive questions and self-service support โœ“ Flexible ticketing system for bugs, feature requests, and feedback โœ“ Conversation topics for managing conversation data โœ“ Series campaign builder for automating processes โœ“ CRM reporting system for tracking data and improving setup โœ“ Ai Copilot, Ai Agent, and Ai Analyst to assist your customer support team โœ“ Fin.AI 2 using chat GPT ver 4. โœ“ Custom attributes, event tracking, and custom objects for advanced automation I CAN HELP YOU WITH ALL THE AUTOMATION YOU NEED ๐Ÿ† Ai Customer Service ๐Ÿค– โžž Ai Agent โžž Ai Copilot โžž Ai Analyst Fin.Ai๐Ÿค– โžž Intercomโ€™s new AI chatbot โžž Powered by GPT-4 AI โžž Fin Reporting โžž Fin Profiles โžž Custom Answers Fin Ai Helpdesk Assist โžž Ai assist for Inbox โžž Ai adjust writing โžž Ai assist for Articles Automation Funnels โžž Customer Onboarding Funnel โžž Customer Support Funnel โžž Lead Generation Funnel โžž Email Funnels Help Center โžž Collections & articles โžž Help Center integrations โžž Smart article suggestions โžž Article reports Workflows/Bots โžž Task Bot โžž Custom Bot โžž Resolution Bot โžž Workflows Series โžž User Onboarding series โžž Slipping Away Series โžž Feature announcement Tours โžž Product Tours โžž Video Tours โžž New Feature Tour Customer Segments โžž Use Case โžž Customer Behavior Inbox โžž Inbox Management โžž Inbox Auto Assignment โžž Ticketing Workflows โžž Macros โžž Inbox Rules & Automation Ticketing System โžž Customer ticket โžž Back-office ticket โžž Tracker ticket types Reports โžž CSAT / SLA โžž Resolution Rate โžž Ticket Closing Rate โžž Workspace Automation Report โžž More.. Checklist โžž Onboarding checklist โžž Checklist descriptions โžž Setup tasks Outbound โžž Surveys and Feedback Forms โžž Banners โžž Mobile Carousels Advance Features โžž Apps + Integrations โžž Event Tracking โžž Custom Attributes โžž Custom Objects โžž Webhook โžž API WHY HIRE ME? ๐Ÿ‘€ โœ… Iโ€™m a certified Intercom Service Partner. โœ… Iโ€™ve been using Intercom for more than 7 years now. โœ… I helped more than 500+ companies in different Industries. โœ… I have consistent 5.0-star reviews with my clients. โœ… I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon. Steven โœ”Intercom Expert | โœ”Intercom Certified Service Partner | โœ”CRM Expert
    Featured Skill Intercom
    Live Chat Software
    Chat & Messaging Software
    Gorgias
    CRM Software
    CRM Development
    Customer Relationship Management
    Customer Service Chatbot
    CRM Automation
    Zendesk
  • $12 hourly
    • 5.0/5
    • (3 jobs)
    "It is our choicesโ€ฆthat show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore ๐Ÿง™๐Ÿปโ€โ™‚๏ธ๐Ÿช„ Since 2010, Iโ€™ve chosen to dive deep into the customer service matrixโ€”starting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. Iโ€™ve even stepped into a โ€˜Professorโ€™ role, training teams and guiding them through the magic (and challenges) of the field. ๐ŸŽ“โœจ My experience spans industries like tech ๐Ÿ’ป, e-commerce ๐Ÿ›’, telecom ๐Ÿ“ž, insurance ๐Ÿ›ก๏ธ, finance ๐Ÿ’ต, and fraud management ๐Ÿ•ต๏ธโ€โ™‚๏ธโ€”working with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And Iโ€™m always ready for the next adventure. ๐Ÿ†๐Ÿ—บ๏ธ
    Featured Skill Intercom
    Customer Support
    Customer Satisfaction
    Quality Assurance
    Technical Support
    Customer Service
    Communication Skills
    Email Communication
    Google Sheets
    Computer Skills
    Email Support
    Online Chat Support
    Team Management
    Zendesk
    English
  • $12 hourly
    • 5.0/5
    • (7 jobs)
    Are you an executive/founder/leader looking to reclaim your time so you can focus on what really matters? Letโ€™s make that happen! ๐Ÿ† 100% Job Success Score | Eager to Learn & Grow | Operations Support ๐Ÿ’ผ SaaS/Technology | E-commerce | Iโ€™m Crystalโ€”your future strategic partner in optimizing operations and freeing up your time so you can focus on what drives your business forward. While Iโ€™m new to the world of marketing and sales, Iโ€™m here to bring my dedication, passion for learning, and willingness to support your team in streamlining operations, handling administrative tasks, and discovering new ways to improve processes. What I Offer: ๐Ÿ“Š Project Coordination โ€ข Organizing and tracking project timelines and deliverables โ€ข Coordinating team communications and meetings โ€ข Managing project documentation and reports โ€ข Supporting project leads with daily operations ๐Ÿ’ผ Administrative Support โ€ข Calendar management and scheduling โ€ข Email management and communication โ€ข Document preparation and organization โ€ข Meeting coordination and follow-up โ€ข Task tracking and deadline management โšก AI & Automation Exploration โ€ข Researching AI tools to improve business operations โ€ข Supporting automation implementation to reduce manual tasks โ€ข Assisting with process improvements across business functions โ€ข Keeping up-to-date with emerging AI trends and tools ๐Ÿค Customer Success โ€ข Managing customer inquiries and feedback โ€ข Providing timely and professional customer support โ€ข Following up on customer issues until resolution โ€ข Building and maintaining customer relationships โ€ข Contributing to customer retention strategies Core Skills: โœ” Strong organizational abilities โœ” Clear written and verbal communication โœ” Attention to detail โœ” Problem-solving mindset โœ” Quick learner and adaptable โœ” Reliable and responsive โœ” Proficiency in project management tools โœ” Customer service excellence I Believe In: โœ” Being proactive and taking initiative โœ” Maintaining clear communication โœ” Following through on commitments โœ” Continuously learning and improving โœ” Supporting team success โœ” Data-driven decision making โœ” Putting customers first Tools I Use: โ€ข Asana/Trello/Notion for project tracking โ€ข Google Workspace โ€ข Microsoft 365 โ€ข Zoom/Teams for virtual meetings โ€ข Slack for team communication โ€ข Intercom/Freshdesk/Zendesk โ€ข Canva for design needs โ€ข AI tools: ChatGPT, Claude, Gemini, etc. How I Can Help: โœ” Managing administrative tasks and communications โœ” Supporting your AI and automation exploration โœ” Organizing and maintaining project schedules โœ” Coordinating between team members โœ” Handling customer inquiries and feedback โœ” Supporting daily operations and process improvements Letโ€™s Work Together: Iโ€™m excited to be part of your team, ready to learn, grow, and contribute. I pride myself on being: โžค Reliable and responsive โžค Detail-oriented and organized โžค Positive and solution-focused โžค Ready to learn and adapt โžค Operations-minded and results-oriented โžค Customer-focused and friendly A bit about me outside of work: Iโ€™m all about exploring tech and AI, improving business operations with new tools, and constantly diving into marketing trends. When Iโ€™m not working, youโ€™ll find me planning my next trip or hanging out with my dog, Scout! ๐ŸŸข If you're feeling the vibe and think we'd get alongโ€ฆ ๐Ÿ“จ Send me your personalized message and let me know how I can help. ๐Ÿ“ž Whenโ€™s a good time for you to hop on a quick virtual chat? ๐Ÿ’ฌ Talk soon! Crystal โœจ
    Featured Skill Intercom
    Scheduling
    Email Communication
    Calendar Management
    Light Project Management
    Personal Administration
    Data Entry
    Executive Support
    Project Management
    Facebook Advertising
    Digital Marketing
    Administrative Support
    Virtual Assistance
    Customer Service
    Email Support
  • $15 hourly
    • 4.3/5
    • (6 jobs)
    Looking for a ๐™‹๐™๐™€๐™ˆ๐™„๐™๐™ˆ ๐˜พ๐™๐™Ž๐™๐™Š๐™ˆ๐™€๐™ ๐™Ž๐™๐™‹๐™‹๐™Š๐™๐™ ?โœจ๐ŸŒŸ ๐Ÿฆป๐Ÿ› ๏ธCustomer Service โšก๐Ÿ’ป High-Speed Internet & Equipment ๐Ÿš€๐Ÿ“šTech-Savvy & Fast Learner Here's what clients book me for ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡ ๐Ÿ”ฅ ๐™€๐™›๐™›๐™š๐™˜๐™ฉ๐™ž๐™ซ๐™š ๐˜พ๐™ค๐™ข๐™ข๐™ช๐™ฃ๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ โ€ข Clear and concise communication via email, chat, and phone. โ€ข Active listening to understand and address customer needs. ๐Ÿ”ฅ ๐™๐™š๐™˜๐™๐™ฃ๐™ž๐™˜๐™–๐™ก ๐™€๐™ญ๐™ฅ๐™š๐™ง๐™ฉ๐™ž๐™จ๐™š โ€ข Proficient in troubleshooting and technical problem-solving. โ€ข Quick understanding and resolution of customer issues. ๐Ÿ”ฅ ๐™ˆ๐™–๐™ฃ๐™–๐™œ๐™š๐™ข๐™š๐™ฃ๐™ฉ ๐™Ž๐™ ๐™ž๐™ก๐™ก๐™จ โ€ข Team leadership for efficient resolution of customer inquiries. โ€ข Development of strategies to enhance customer satisfaction and support processes. ๐Ÿ”ฅ ๐˜พ๐™ง๐™ค๐™จ๐™จ-๐™๐™ช๐™ฃ๐™˜๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก ๐˜พ๐™ค๐™ก๐™ก๐™–๐™—๐™ค๐™ง๐™–๐™ฉ๐™ž๐™ค๐™ฃ โ€ข Collaboration with diverse teams to address customer needs. โ€ข Integration of feedback for continuous improvement. ๐Ÿ”ฅ ๐˜ผ๐™™๐™–๐™ฅ๐™ฉ๐™–๐™—๐™ž๐™ก๐™ž๐™ฉ๐™ฎ ๐™–๐™ฃ๐™™ ๐˜ฟ๐™š๐™™๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ โ€ข Fast learner, adaptable to new tools and technologies. โ€ข Work well under minimal supervision with a dedicated and resourceful approach. If you're on the lookout for a freelancer who speaks English like a pro, nails customer service, rocks social media management, and breezes through data entry and research with a tech-savvy flair, you've found your match! Let's chat about how I can bring my skills to the table for your project. ๐Ÿš€๐Ÿ’ฌ
    Featured Skill Intercom
    Customer Support
    Following Procedures
    Email Support
    Online Chat Support
    Customer Satisfaction
    Team Management
    Zendesk
    English
    Technical Support
    Customer Service
    Communication Skills
    Google Sheets
    Email Communication
    Computer Skills
  • $110 hourly
    • 4.9/5
    • (29 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    Featured Skill Intercom
    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Helpdesk
    Customer Experience
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $50 hourly
    • 5.0/5
    • (11 jobs)
    As Director of Customer Success, I lead a team of customer success professionals who are dedicated to helping customers around the world adopt and benefit from innovative SaaS solutions. I have over 12 years of experience in customer success, customer onboarding, acount management and product adoption My mission is to create long-term and loyal customer relationships, while maximizing customer lifetime value and revenue opportunities. I do this by designing and implementing customer success processes, strategies, and tactics that align with the needs and goals of our customers and our company. I also provide strategic leadership and mentorship to my team, empowering them to deliver exceptional customer experiences and outcomes. I am passionate about product growth, upsell, and cross-sell, and I leverage my active listening and communication skills to understand and address customer pain points and feedback. ----------------------------------------------- โ€ข CXO-level strategy and revenue ownership โ€ข Complex global team management/KPIs โ€ข Customer onboarding and process design โ€ข Sales enablement | Customer success tactics โ€ข Product Growth | Upsell/Cross-sell โ€ข Active listening and values-based mentorship -----------------------------------------------
    Featured Skill Intercom
    Training & Development
    Customer Service
    Customer Satisfaction
    Sales Management
    Growth Hacking
    Customer Relationship Management
    Educational Technology
    Customer Experience
    Customer Retention
    Salesforce Lightning
    Management Skills
    Executive Coaching
    Account Management
    User Experience Strategy
    Leadership Development
  • $15 hourly
    • 5.0/5
    • (9 jobs)
    I specialize in Customer Care through E-Mail, Phone, Chat and Ticketing platforms (Intercom, Zendesk, Reamaze, Gorgias, Freshdesk) as well as Social Media content creation, Community Management/Moderation, Influencer Marketing/PR for your companyยดs needs. Over 20 years of experience in the Customer Service industry and in Customer Service Managerial roles, I acquired valuable experience coaching and developing teams of 20 or more associates, performing Quality Assurance monitoring, training agents, and driving KPIs to meet metrics and goals. This experience will surely be an asset to your organization as a fully bilingual English Spanish customer service agent or supervisor. I can create and edit engaging video and picture content for your Instagram, Facebook, and other socials, as well as put together ads for your campaigns to target the desired audience. I can manage and nurture your social media communities with a warm, friendly, and on-brand style. I can moderate your online community, as well as set up and manage Brand Ambassadors and Affiliate programs to bring in help from hand-picked influencers to widen the reach of your products. I can personally help you get closer to your customers, becoming the bridge between your company and their feedback, reviews, and experiences through customer research to help you better understand your customers and their needs. I have done a fair amount of traveling all over the American continent, Asia and Europe, so I appreciate and quickly adapt to different cultures and enjoy working with international teams! My schedule is flexible, and I am available to deliver 40+ hours of service a week. My rate ensures we can build a long term professional relationship, you won't need to invest time and resources into hiring/training me to then have the position abandoned after a few months when "a better paying job" comes along as is the case with many lower rate freelancers who are looking to climb and jump from contract to contract. I am especially interested in long-term opportunities, and I very much value stability. FAMILIAR WITH: Freshdesk Zendesk Reamaze Intercom Gorgias Retool Live Chat Omnisend Shopify Refersion Adobe Audition / Photoshop Filmora 9 Canva Slack Google Suite Asana Social media platforms (Instagram, Facebook, Youtube, TikTok) Iconosquare Payment processors (Tipalti, PayPal...) And many more....
    Featured Skill Intercom
    Community Moderation
    Social Media Content Creation
    Ecommerce
    Community Management
    Video Editing
    Content Moderation
    Customer Support
    Customer Service
    Influencer Marketing
    English
    Zendesk
    Order Processing
    Online Chat Support
    Spanish
    Email Support
    Social Media Management
  • $35 hourly
    • 5.0/5
    • (17 jobs)
    ๐Ÿ‘‹๐Ÿฝ Hey there! I'm Kayla, with 10+ years of experience, I am an accomplished Customer Success and Project Manager with a knack for cultivating powerhouse teams within the dynamic realm of SaaS start-ups. Over the last decade, I've honed my skills in providing tech-savvy support across diverse industries to include IT, cybersecurity, finance, and individual coaching programs. My passion lies in a customer-centric approach, and I've come to appreciate the pivotal role of technical and customer support in steering a company towards success. That's why I've become a go-to expert in implementing and optimizing support strategies that not only elevate customer satisfaction but also fuel robust business growth. I like to focus on the following: ๐ŸŒŸ Customer/Client Success - Onboarding new clients, setting up initial success milestones, and ensuring a smooth transition from sales. - Implementing follow-up and retention strategies that increase client satisfaction, loyalty, and overall customer lifetime value. - Utilizing data-driven insights to personalize upselling and cross-selling opportunities based on client needs. - Building long-term, trust-based relationships with clients to promote renewals and maintain high retention rates. ______________________________________________________________________________ ๐Ÿ—ฃ๏ธ Community Management - Engaging with subscription-based clients on platforms like Discord and Slack to build a vibrant and active community. - Monitoring community interactions, addressing questions, and encouraging valuable discussions that foster client connection. - Creating and executing engagement strategies to improve community activity and client satisfaction. - Utilizing feedback from community channels to improve service offerings and customer experience. ______________________________________________________________________________ ๐Ÿ“ˆ CRM & Project Management Tools - Expert with CRMs like Intercom, HubSpot, and Zendesk to track client interactions, manage workflows, and analyze customer data. - Skilled with project management tools such as JIRA, Asana, ClickUp, and Airtable for organizing tasks, timelines, and collaborative projects. - Using automation within CRMs to streamline communication and improve response times. - Leveraging CRM data analytics to enhance customer insights and optimize support and retention strategies. ______________________________________________________________________________ ๐Ÿ“’ Knowledge Base Building - Writing and maintaining comprehensive knowledge base articles for both internal and client use, ensuring clarity and accessibility. - Regularly updating documentation to reflect new features, FAQs, and common customer inquiries. - Organizing knowledge content to facilitate easy navigation and information retrieval. - Collaborating with support and product teams to identify content needs and ensure up-to-date resources. If any of these align with your company needs, then let's connect! I'd love to explore how I can contribute my wealth of experience and expertise to your team's success!
    Featured Skill Intercom
    Customer Support
    Technical Support
    Salesforce
    Zendesk
    CRM Software
  • $25 hourly
    • 4.9/5
    • (38 jobs)
    I am a dedicated professional with a background in Facility Management and a Master's degree in Tourism and Hospitality. With a passion for learning new skills and working in an international setting, I have spent the last 5.5 years as a Virtual Assistant, specializing in customer service for dropshippers and e-commerce companies. My strengths lie in my ability to work well in a team, as well as my strong research and organizational skills. I am always willing to lend a helping hand and thrive in diverse and multicultural environments. Additionally, my expertise in Portuguese culture and language adds value to any project or team I am a part of. I am eager to continue growing and adding value in my professional journey, and am excited about any opportunities that lie ahead.
    Featured Skill Intercom
    Translation
    Dutch to English Translation
    Email Marketing
    Social Media Marketing
    Email Communication
    Customer Service
    Proofreading
    Portuguese
    Dutch
  • $30 hourly
    • 4.8/5
    • (478 jobs)
    I'm a ๐“๐จ๐ฉ ๐‘๐š๐ญ๐ž๐ ๐๐ฅ๐ฎ๐ฌ consultant with over 15 years of experience (๐Ÿ๐ŸŽ๐Ÿ๐ŸŽ๐ŸŽ+ ๐ก๐จ๐ฎ๐ซ๐ฌ) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: โญ Zendesk โญ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) โญ HubSpot โญ Intercom โญ Zoho CRM & Zoho Desk โญ Jira โญ Gorgias ๐ŸŸง ๐„๐—๐๐„๐‘๐ˆ๐„๐๐‚๐„ โœ”๏ธ 14 years (19900+ hours) of proven experience on Upwork. โœ”๏ธ 460+ jobs & projects on Upwork. โœ”๏ธ 24 years of total professional experience working with companies all across the globe. ๐ŸŽ“ ๐‚๐„๐‘๐“๐ˆ๐…๐ˆ๐‚๐€๐“๐ˆ๐Ž๐๐’ โœ”๏ธ Email & SMS Deliverability Certification - Klaviyo Academy โœ”๏ธ Marketing Hub Software - HubSpot Academy โœ”๏ธ Contextual Marketing - HubSpot Academy โœ”๏ธ Sales Hub Software - HubSpot Academy โœ”๏ธ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star โญ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. โœ… ๐‹๐„๐“'๐’ ๐†๐„๐“ ๐’๐“๐€๐‘๐“๐„๐ƒ! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. ๐ŸŽ–๏ธ ๐‡๐”๐๐’๐๐Ž๐“ ๐—ฆ๐๐„๐‚๐ˆ๐€๐‹๐ˆ๐“๐ˆ๐„๐’: โœ… Responsive email template design & customization โœ… Email Campaigns โœ… Sales and marketing process optimization โœ… Attribution tracking and reporting โœ… Integrations and cross-platform automation โœ… Data hygiene and management โœ… Reporting and Dashboards ๐ŸŽ–๏ธ ๐™๐„๐๐ƒ๐„๐’๐Š & ๐…๐‘๐„๐’๐‡๐ƒ๐„๐’๐Š ๐—ฆ๐๐„๐‚๐ˆ๐€๐‹๐ˆ๐“๐ˆ๐„๐’: โœ… Help Center / Helpdesk design and theme branding โœ… Automatic email alerts and reminders โœ… Messaging and Live Chat setup โœ… AI and automation (Intelligent Triage, Advanced Bots) โœ… Agent Workspace configuration โœ… Voice, Talk, and Text implementation (including IVR) โœ… Freshchat setup and Chatbot development โœ… Freshcaller (Phone) setup โœ… Zendesk Explore reporting and analytics โœ… Workflows, Triggers and Automations โœ… Service level agreements (SLA management) โœ… Integration with external systems and CRMs โœ… Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) โœ… Multi-brand / Multi-product deployment โœ… Zendesk Sell setup โœ… Multi-lingual support setup โœ… Training and ongoing support ๐ŸŽ–๏ธ ๐ˆ๐๐“๐„๐‘๐‚๐Ž๐Œ ๐—ฆ๐๐„๐‚๐ˆ๐€๐‹๐ˆ๐“๐ˆ๐„๐’: โœ… Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system โœ… Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles โœ… Advanced qualification options to help categorize new leads, owner assignment for leads and users โœ… Custom Chatbot configuration to automatically provide quality answers to your Leads and Users ๐–๐ก๐š๐ญ ๐ˆ ๐œ๐š๐ง ๐จ๐Ÿ๐Ÿ๐ž๐ซ ๐ฒ๐จ๐ฎ: โ–บ Configure, optimize and manage your help desk to streamline support operations. โ–บ Stronger customer relationships with personalized interactions and segmentation. โ–บ Intuitive ticketing systems. โ–บ Comprehensive reports and dashboards, allowing you to make data-driven decisions. โ–บ ๐€๐๐ƒ ๐Œ๐”๐‚๐‡ ๐Œ๐Ž๐‘๐„! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. ๐Ÿ‘‰ Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! ๐Ÿค Let's connect for further discussions. I am just a message away! ๐Š๐„๐˜๐–๐Ž๐‘๐ƒ๐’: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | Guru
    Featured Skill Intercom
    CRM Development
    CRM Automation
    Email Automation
    AI Chatbot
    Chatbot Development
    Helpdesk
    Ticketing System
    Freshworks CRM
    HubSpot
    Jira
    Zoho Desk
    Freshdesk
    Zendesk API
    Zendesk
  • $10 hourly
    • 4.4/5
    • (11 jobs)
    Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. I'm an expert in Data Entry, Customer service, and Virtual Assistant tasks. I also know how to do basic video and photo editing, provide tech support and manage social media accounts. As your Data Entry Specialist, I will... โœ… Accurately gather data from web research or from a database. โœ… Moderate website or product contents based on a pre-determined set of rules and guidelines. โœ… Treat information with the utmost discretion. โœ… Provide 100% accuracy with a faster or reasonable turnaround time. As your Customer Service Representative, I will... โœ… Assist all the customers with any concerns that they have. โœ… Adhere company's set of policies and guidelines on any resolution that I will provide. โœ… Make the customer happy and gain more positive feedback from our social media or website. โœ… Manage all the orders, disputes, and refunds in an accurate manner. As your Virtual Assistant, I will... โœ… Manage all the tasks given within a day or before the set deadline. โœ… Provide accurate details and maintain all the files in sequence. โœ… Gain more knowledge and help the company to grow. โœ… Sending a daily report to the client. I am detail-oriented and a fast learner. Thus, I can assure quality work and great professionalism. You can trust and rely on me. Let me know about your project details. I am looking forward to a long-term and fun collaboration with you!
    Featured Skill Intercom
    Media Buying
    BPO Call Center
    Customer Support Plugin
    Customer Service
    Live Chat Software
    Scheduling
    File Management
    File Maintenance
    Email Communication
    Microsoft Office
    Zendesk
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Greetings!!! I am Sharlene, a highly meticulous professional known for my unwavering commitment to a "people-first" approach and my exceptional patience when interacting with clients. My work ethic is characterized by a profound dedication to maintaining a professional demeanor. Additionally, I possess a diverse skill set, which includes: A flexible approach to adapt to changes. Unyielding determination and commitment to the tasks at hand. An innate ability to swiftly acquire new knowledge and skills. Thank you for considering my profile, and I look forward to the opportunity to discuss how my capabilities can contribute to your organization's success. Experienced in: Intercom Slack Zendesk Shopify Gorgias Stripe Discord
    Featured Skill Intercom
    Proofreading
    Healthcare
    Customer Support
    Data Entry
    Email Communication
    Customer Service
    Product Knowledge
    Administrative Support
    Order Fulfillment
    Online Chat Support
    Order Tracking
    Email Support
  • $62 hourly
    • 4.3/5
    • (87 jobs)
    Iโ€™m an Upwork ๐Ÿ”ฅ TOP RATED PLUS ๐Ÿ”ฅ graphic designer specializing in email design and development, with 20+ years of experience in the email design industry. From leading email design teams for several NYC advertising agencies, to running a successful email design consultancy, Iโ€™ve had the privilege of working alongside Fortune 100 brands in bringing their email programs to life through strong email creative, bullet-proof HTML coding, and high-performing campaigns and flows. Hereโ€™s how I can help your brand kill it in the email game: โœ… Email design and art direction โœ… HTML email development โœ… Litmus QA testing โœ… Brand styleguide translation into the email space โœ… Subject line, preheader/preview text and email body copywriting Iโ€™m also very skilled at setting up emails and campaign flows in various programs including: ๐Ÿš€ Klaviyo ๐Ÿš€ Hubspot ๐Ÿš€ Mailchimp ๐Ÿš€ Salesforce Marketing Cloud ๐Ÿš€ Marigold Engage f/k/a Cheetahmail Whether Iโ€™m an individual contributor, or working inside a larger design team, Iโ€™m super-collaborative and enjoy taking constructive criticism almost as much as giving it! Please review my email design portfolio here in Upwork, or on my portfolio site at stephensharp.com. Looking forward to helping you with your next email design project!
    Featured Skill Intercom
    Re-Engagement Email
    Welcome Email
    Customer Transaction Email
    Figma
    Litmus
    Graphic Design
    Web Design
    HTML
    Adobe Creative Suite
    Email Template Development
    HubSpot
    Email Design
    Email Marketing
    Klaviyo
  • $15 hourly
    • 4.8/5
    • (118 jobs)
    ๐ŸŒŸ Expert Customer Service Agent | Your Partner in Building Exceptional Customer Experiences ๐ŸŒŸ Hello! Iโ€™m Mbolatiana (Alias Carla), Your Go-To Professional for Customer Service, Virtual Assistance, Community Management, and Dropshipping Success With a strong track record of delivering exceptional results across multiple industries, I bring a wealth of experience in Customer Service, Virtual Assistance, Community Management, and Dropshipping. My goal is to make your life easier and your business more efficient by offering top-tier support that enhances productivity, optimizes operations, and fosters meaningful customer engagement. - Why Choose Me? Customer-Centric Approach: I pride myself on delivering outstanding customer service, ensuring that every interaction is handled with care, empathy, and professionalism. I help build long-term customer loyalty, resolving inquiries swiftly and effectively. Organizational Guru: As a skilled virtual assistant, Iโ€™m equipped to manage your daily tasksโ€”whether itโ€™s scheduling, email handling, or organizing your workflow. My efficient solutions will save you time and help you stay focused on what matters most. Community Management: I excel at building and nurturing vibrant online communities. Whether itโ€™s engaging members, moderating content, or driving brand advocacy, I ensure your community remains positive, active, and loyal. Dropshipping Expertise: I understand the intricacies of the dropshipping model, from managing suppliers to processing orders. I ensure seamless operations so you can focus on scaling your business without operational headaches. What I Offer: Timely and reliable communication Customized solutions to fit your business needs A proactive approach to problem-solving Strong organizational skills and attention to detail Letโ€™s connect and explore how I can help streamline your operations, enhance your customer experience, and drive results for your business. I look forward to collaborating with you!
    Featured Skill Intercom
    Customer Support
    Facebook Ad Campaign
    DSers
    Reputation Management
    Gorgias
    Customer Service
    Ecommerce Order Fulfillment
    Content Moderation
    Shopify
    Product Listings
    Dropshipping
    French
    Ecommerce Support
    Zendesk
  • $50 hourly
    • 5.0/5
    • (27 jobs)
    With over 7 years of hands-on experience in customer service, customer experience, and e-commerce, I specialize in creating customized solutions that boost efficiency, improve customer retention, and increase overall satisfaction. What I Can Do for Your Business: I help businessesโ€”whether youโ€™re just starting or scaling upโ€”by designing tailored customer service systems that deliver real, measurable results. ๐Ÿš€ Seamless Zendesk/Freshdesk/Intercom Setup: Iโ€™ll configure your platform from scratch, ensuring it's set up right from day one to match your brand's voice and industry best practices. โšก Accelerate Ticket Response Times: Optimize workflows to ensure no ticket is missed, speeding up your team's responses and resolution times. ๐Ÿค– Automate & Improve Efficiency: Implement smart automations and integrate your knowledge base to provide instant, accurate responses to common queriesโ€”saving your team time. ๐Ÿงผ Clean Up & Streamline: Eliminate redundant processes to create a smoother, faster ticket resolution system. ๐Ÿ“Š Actionable Reports: Gain insights with custom performance reports that reveal areas of improvement and successโ€”so you can scale effectively. Beyond Platforms: ๐Ÿ” Identify Operational Gaps: Iโ€™ll analyze your current operations and find where improvements can be made to enhance your customer experience. ๐Ÿ“‘ SOP Development: Optimize your support processes, creating efficient, consistent interactions for both Tier 1 and Tier 2 support. ๐Ÿ—บ๏ธ Customer Journey Mapping: Design workflows that ensure your customers have a smooth, delightful experience at every touchpoint. ๐Ÿ“ž Multi-Channel Integration: Ensure a seamless experience across all communication channels or add new ones to improve customer engagement. Why Work with Me? Iโ€™ve helped businesses like yours streamline their customer service operations, improve customer satisfaction, and ultimately grow their bottom line. If youโ€™re ready to elevate your customer experience and drive business growth, letโ€™s connect. ๐Ÿ“ฉ Message me now for a free consultation on how I can transform your customer service operations!
    Featured Skill Intercom
    WooCommerce
    Client Management
    Customer Service
    Customer Satisfaction
    Customer Experience
    Customer Support
    Data Visualization
    Process Design
    Process Development
    Email Support
    Freshdesk
    Zendesk
  • $50 hourly
    • 5.0/5
    • (235 jobs)
    Are you searching for someone to provide a top-notch quality service? Stop searching, you just found the perfect person! 7+ years working as a self-employed individual in the following areas: โœ”๏ธ Brazilian Portuguese SEO Content and Copywriting โœ”๏ธ English to Brazilian Portuguese Translation โœ”๏ธ Project management โœ”๏ธ Google Ads marketing campaigns โœ”๏ธ Klaviyo flows and campaigns โœ”๏ธ Customer Service Agent/Team Leader I can work really well under tight deadlines and look to work on long-term contracts with my clients. Daily available, I am flexible, reliable, and committed with all my tasks. Check my profile below and you will find how satisfied are my most recent clients with the services I provided. Let me know how I can help you today by sending me a message. I will be certainly replying in less than 24 hours.
    Featured Skill Intercom
    General Transcription
    Brazilian Portuguese Dialect
    English to Portuguese Translation
    Content SEO
    Search Engine Optimization
    SEO Writing
    Email Copywriting
    Brazilian Portuguese to English Translation
    Customer Support
    English to Brazilian Portuguese Translation
    Creative Writing
    Copywriting
    Portuguese
  • $14 hourly
    • 5.0/5
    • (3 jobs)
    I'm proud to have built a team of passionate customer service agents and eCommerce specialists who are determined to help support your business as it grows and flexes. Designated, full-time agents can truly get to know your business and learn to speak in your unique tone of voice. They provide personalized experiences that get customers coming back time and again. What we can do for you: - Answer emails and chats. Taking on your brand personality, weโ€™ll service your customers across emails, chat, and social media. - Take care of reviews. Set us up on the likes of Trustpilot and Google and weโ€™ll manage your reviews and customer comments. - Provide customer service insights and reports. We will prepare and deliver interactive reports that detail key metrics at a glance, helping us hone your customersโ€™ experience. - Build relationships. We can proactively reach out to new customers and influencers on your brandโ€™s behalf. - Support marketplaces. Weโ€™ll handle everything from pre-sale questions to refunds and exchanges, answering messages on Amazon and elsewhere. Check out our portfolio on dreamsupport.com!
    Featured Skill Intercom
    Shopify
    Customer Retention
    Customer Analysis
    Gorgias
    Customer Experience
    Customer Development
    Customer Discovery
    Ecommerce
    Customer Support
    Customer Satisfaction
    Help Scout
    Email Support
    Freshdesk
    Zendesk
  • $110 hourly
    • 4.8/5
    • (104 jobs)
    Are you looking to optimize your help desk operations and improve your remote workforce efficiency? I'm an expert in implementing and managing various help desk platforms including Zendesk, Intercom, and Gorgias. With over 13 years of experience and hundreds of successful implementations, I can help you streamline your processes, reduce response times, and enhance customer satisfaction. Services Offered: - Help Desk Implementation: Setup and configuration of Zendesk, Intercom, Gorgias, and other platforms like Talkdesk, Freshworks, Helpshift, HelpScout, and more. - Process Development: Develop and refine procedures for your remote workforce to maximize efficiency. - Response Time Reduction: Strategies to reduce first reply time and full resolution time across multiple channels (emails, web forms, chats, calls, texts, social media, messaging, AI message bots, Chat GPT enabled bots, AI agents, in-app messages, workforce management solutions, quality assurance). - App and API Integrations: Seamless integration of apps into your help desk platform to enhance functionality. - Training: Comprehensive training for agents and admins to use and manage the help desk efficiently and productively. Why Choose Me? - Expertise: Extensive experience with a wide range of help desk platforms. - Proven Track Record: Hundreds of successful implementations over the last 13 years. - Tailored Solutions: Customized strategies to meet your specific business needs. - Efficiency Focused: Dedicated to helping you free up your team's time and improve customer service and admin settings configuration. Get Started: Reach out today to discuss how I can assist you in optimizing your help desk and improving your team's performance. Let's take your customer support to the next level!
    Featured Skill Intercom
    SaaS
    Automation
    Customer Relationship Management
    Tech & IT
    Business Services
    Customer Support
    HubSpot
    Freshdesk
    Technical Support
    Helpdesk
    Salesforce Service Cloud
    Administrative Support
    Zendesk
    Atlassian Confluence
  • $20 hourly
    • 5.0/5
    • (21 jobs)
    ๐Ÿ’ก Expert Email Copywriter | Boost Your Sales with High-Converting Emails Looking to increase open rates, boost conversions, and build stronger customer relationships through email marketing? I help eCommerce brands and online businesses craft compelling email copy that drives action and maximizes revenue. โœ… Sales-Driven Email Campaigns (Welcome Series, Abandoned Cart, Promotions, etc.) โœ… Engaging & Personalized Copy to Connect with Your Audience โœ… A/B Testing & Optimization for Better Performance โœ… Persuasive Subject Lines & CTAs to Increase Engagement With a data-driven approach, I ensure every email serves a purposeโ€”whether itโ€™s turning leads into buyers or nurturing long-term relationships. Letโ€™s create emails that work for your business! ๐Ÿš€ ๐Ÿ“ฉ Letโ€™s Chat! Send me a message to discuss how I can help.
    Featured Skill Intercom
    HubSpot
    Five9
    Lead Generation
    Customer Acquisition Strategy
    Customer Retention Strategy
    Copywriting
    Shopify
    Amazon
    Email Marketing
  • $20 hourly
    • 4.8/5
    • (20 jobs)
    Resourceful individual who constantly meets and exceeds productivity goals. Proven to troubleshoot and resolve issues quickly and efficiently. Always maintaining patience and professionalism while working to succeed in minimizing customer dissatisfaction while increasing customer loyalty. I have over 10 years experience in Customer Service handling over 100 calls a day. Email Handling, advertising and appointment scheduling are a few of the many tasks I have mastered. Office administration is my passion along with Customer Service and Technology, I love helping people!
    Featured Skill Intercom
    Healthcare IT
    Helpdesk
    Administrative Support
    Customer Support
    Management Skills
    Microsoft Office
    Tech & IT
    Zendesk
    Training & Development
  • $14 hourly
    • 5.0/5
    • (11 jobs)
    Are you in search of a reliable and intelligent Virtual Assistant and Social Media Manager who is also Top Rated Plus? Look no further! I offer detail-oriented and out-of-the-box thinking, ensuring results-driven solutions and long-term relationships. With extensive experience and reliability, I can assist you with a range of tasks, including: โœ… Technical Support โœ… Data and project management โœ… Service Desk Support โœ… Telecommunication Support โœ… Product Knowledge โœ… Technical Onboarding โœ… Troubleshooting Plus, I type at 70WPM with 99% accuracy, ensuring efficient communication and productivity. As an independent worker with innate common sense and quick learning ability, I can tackle any challenge. Let's discuss how I can bring value to your team. Please send me an invite to your job opening today!
    Featured Skill Intercom
    Email Marketing
    Freshdesk
    Customer Satisfaction
    Zendesk
    Social Media Management
    Email Support
    Content Writing
    Multitasking
    Content Creation
    Administrative Support
    Keap
    Customer Support Plugin
    Customer Service
    Data Entry
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At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Intercom Specialist?

Rates charged by Intercom Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Intercom Specialist on Upwork?

As the worldโ€™s work marketplace, we connect highly-skilled freelance Intercom Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Intercom Specialist team you need to succeed.

Can I hire a Intercom Specialist within 24 hours on Upwork?

Depending on availability and the quality of your job post, itโ€™s entirely possible to sign up for Upwork and receive Intercom Specialist proposals within 24 hours of posting a job description.

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