Hire the best Intercom specialists

Check out Intercom specialists with the skills you need for your next job.
Clients rate Intercom specialists
Rating is 4.7 out of 5.
4.7/5
based on 567 client reviews
  • $60 hourly
    Over the last 8 years, my professional background allowed me to develop my skills in HTML, Analyticzs, AdWords, Photoshop, Customer Support, Project Management, CSS and different newsletter software and CMS's. I am a detail-oriented and results-driven person, a true team player and I have a proactive attitude. My personal skills help complement my competencies; I am sociable, tolerant, patient and also curious to discover new things. I also have some experience in the following areas: PHP, MySql and Flash.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Support
    Email Marketing
    Website Customization
    WordPress
    English to French Translation
    Data Entry
    Computer Skills
    Internet Marketing
    Technical Support
  • $25 hourly
    Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Engagement, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. AREAS OF EXPERTISE! 💼 ✓ Ai Copilot, Ai Agent, and Ai Analyst ✓ Fin.AI Chatbot Implementation ✓ Conversational Support Funnel ✓ Multilingual Help Center ✓ Customer Onboarding Funnel ✓ Omnichannel Helpdesk Support ✓ Workflows for Automation ✓ Flexible Ticketing System ✓ Conversation Topics ✓ Series Campaign Builder ✓ Customer Support Framework ✓ Business Process Workflow ✓ CRM Reporting System HERE'S WHAT CAN I DO FOR YOU! 🚀 1️⃣ Intercom Setup 2️⃣ Intercom Review & Revamp 3️⃣ Intercom Consultation 4️⃣ Intercom Maintenance 5️⃣ Intercom Chat Support I CAN HELP YOU WITH EVERYTHING YOU NEED 🏆 Ai Customer Service 🤖 ➞ Ai Agent ➞ Ai Copilot ➞ Ai Analyst Fin.Ai🤖 ➞ Intercom’s new AI chatbot ➞ Powered by GPT-4 AI ➞ Fin Reporting ➞ Fin Profiles ➞ Custom Answers ➞ Fin Content Fin Ai Helpdesk Assist ➞ Ai assist for Inbox ➞ Ai adjust writing ➞ Ai assist for Articles Automation Funnels ➞ Customer Onboarding Funnel ➞ Customer Support Funnel ➞ Lead Generation Funnel ➞ Email Funnels Help Center ➞ Collections & articles ➞ Help Center integrations ➞ Smart article suggestions ➞ Article reports Workflows/Bots ➞ Task Bot ➞ Custom Bot ➞ Resolution Bot ➞ Workflows Series ➞ User Onboarding series ➞ Slipping Away Series ➞ Feature announcement Tours ➞ Product Tours ➞ Video Tours ➞ New Feature Tour Customer Segments ➞ Use Case ➞ Customer Behavior Inbox ➞ Inbox Management ➞ Inbox Auto Assignment ➞ Ticketing Workflows ➞ Macros ➞ Inbox Rules & Automation Ticketing System ➞ Customer ticket ➞ Back-office ticket ➞ Tracker ticket types Reports ➞ CSAT / SLA ➞ Resolution Rate ➞ Ticket Closing Rate ➞ Workspace Automation Report ➞ More.. Checklist ➞ Onboarding checklist ➞ Checklist descriptions ➞ Setup tasks Outbound ➞ Surveys and Feedback Forms ➞ Banners ➞ Mobile Carousels Advance Features ➞ Apps + Integrations ➞ Event Tracking ➞ Custom Attributes ➞ Webhook ➞ API WHY HIRE ME? 👀 ✅ I’m a certified Intercom Service Partner. ✅ I’ve been using Intercom for more than 7 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5.0-star reviews with my clients. ✅ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon.💬 Steven ✔Intercom Expert | ✔Intercom Certified Service Partner | ✔CRM Expert
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Live Chat Software
    Chat & Messaging Software
    Gorgias
    CRM Software
    CRM Development
    Customer Relationship Management
    Customer Service Chatbot
    CRM Automation
    Zendesk
  • $150 hourly
    ➡️ The ONLY Intercom Certified Partner (Sovaolo) ➕ on Intercom since 2017 ➕ highly-valued Intercom contributor ➕ Expert-Vetted by Upwork ⬅️ 🚨Don't get fooled by copycats with false claims, that are only faking hours! 🚨 👉 I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve – I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. 🦸‍♂️ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! 👍 👨‍💼 I'll let my clients speak for me - thank you all! 🙏 "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." 🔄 Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. 🔝 Top skills: ✔️ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). ✔️ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) ✔️ Data analytics. ✔️ Email writing. ✔️ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    WordPress
    Conversion Rate Optimization
    HubSpot
    B2B Marketing
    Lead Generation
    Klaviyo
    Chat & Messaging Software
    Marketing Automation
    Chatbot
    Live Chat Software
    Marketing Strategy
    ActiveCampaign
    Email Marketing
    Email Campaign Setup
    Email Marketing Strategy
  • $23 hourly
    Experienced in the customer service and administrative field with more than 6 years experience working as a customer service representative with proven communication and time management skills. Currently pursuing a double major in International Business and Marketing at Florida International University. Always putting the extra effort and running that extra mile in everything I do. At my previous job, at FOH, Inc. I was Employee of the Month for showing good work ethic and commitment to my job.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Communications
    Microsoft Word
    Customer Support
    Organizational Behavior
    Castilian Spanish
    Customer Service
    Microsoft PowerPoint
    Social Media Management
    Spanish
  • $25 hourly
    I am a dedicated professional with a background in Facility Management and a Master's degree in Tourism and Hospitality. With a passion for learning new skills and working in an international setting, I have spent the last 5.5 years as a Virtual Assistant, specializing in customer service for dropshippers and e-commerce companies. My strengths lie in my ability to work well in a team, as well as my strong research and organizational skills. I am always willing to lend a helping hand and thrive in diverse and multicultural environments. Additionally, my expertise in Portuguese culture and language adds value to any project or team I am a part of. I am eager to continue growing and adding value in my professional journey, and am excited about any opportunities that lie ahead.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Translation
    Dutch to English Translation
    Email Marketing
    Social Media Marketing
    Email Communication
    Customer Service
    Proofreading
    Portuguese
    Dutch
  • $80 hourly
    Your destination for expert data analytics and strategic product management solutions. 🎯. With over a decade in software engineering and product management, I am not just a consultant; I am your strategic partner in shaping the data infrastructure and product roadmap that drive results 📈. Officially partnered with Mixpanel, Segment, and Google Analytics, my service suite is crafted for companies seeking to not only track data but to capitalize on it. Services: - Segment Implementation: Tailored data infrastructure setup for nuanced product and marketing analytics 📊. - Product Analytics Mastery: With Mixpanel, I turn user interactions into actionable insights 🧠. - Google Ecosystem Expertise: From Analytics to Tag Manager, I ensure you leverage Google's full potential 🌐. - Product Development Leadership: Guiding MVP development with an eye on key product metrics 🔑. What I Bring to Your Business: ✔️ Data Infrastructure Configuration: Seamless integration with Segment for a robust analytics foundation 🛠️. ✔️ Professional Tracking Plan Development: Crafting bespoke tracking strategies for comprehensive data capture 📝. ✔️ Product Initiative Oversight: Steering product roadmaps with data-driven precision 🧭. ✔️ Comprehensive Tracking & Analysis: Utilizing industry-leading tools from Google Analytics to Mixpanel for a 360-degree view of customer behavior 👀. ✔️ Mobile Attribution Mastery: Partnering with Adjust, Branch, and Appsflyer for accurate campaign attribution 📱. ✔️ Heatmap Insights: Leveraging Hotjar and Microsoft Clarity for visual behavior analytics 🔥. ✔️ Customer Engagement Optimization: Enhancing user interaction with tools like Intercom 💬. ✔️ Automated Marketing Campaigns: Maximizing reach and conversion through targeted ads on Facebook, Instagram, and Twitter 🎯. ✔️ Advanced Tracking Configurations: - SaaS, B2B, and B2C app tracking 📲 - Single Page Application tracking for React/Angular ⚛️ - Cross-domain and subdomain tracking strategies 🔗 - Conversions and revenue tracking for all major ad platforms 💸 - Precision event and iframe tracking 🖱️ - Goal funnels, custom reports, and dashboard creations for data at a glance 📊. Conclusion: Your business isn't just another account. It's the next success story 🌟. Let's build it together with data-driven decisions that not only reflect your current status but pave the way for future growth. Contact me now to transform your data into your most valuable asset 💼.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer.io
    Hotjar
    Google Tag Manager
    Mixpanel
    Product Development
    Product Discovery
    Google Analytics
    Product Analytics
    Product Management
    Product Roadmap
    Firebase
    Data Visualization
    Product Requirements Document
    Amplitude
  • $47 hourly
    Are you looking for documents that help users succeed? Look no further. I specialize in crafting SaaS documentation grounded in technical writing principles. Six years a technical writer, I create, update, and edit documents, including knowledge base articles, user guides, manuals, and web content. Many of my Upwork projects turn into long-term engagements, a testament, I think, to the professional approach I bring to client work. A sample of client feedback: "Excellent help center content writer" "Rob is a fantastic asset for any product team when it comes to the creation and tidying of documentation. Looking forward to working with Rob again in the future." "Rob is great!! He helped me turn nearly 100 videos into written help center articles for a technical product. He's a fast learner and open to feedback. I'd happily work with Rob again." "Thank you Rob for this amazing piece of work. Your patience with us was immeasurable. Great work!" Here's how I can benefit your organization: Clear Communication: I write in plain English, ensuring your users can easily grasp complex tasks and ideas. Continuous Improvement: Whether it's keeping your knowledge base and manuals up-to-date with the latest features or building a comprehensive library from scratch, I'm dedicated to ensuring that your documentation evolves alongside the product. Versatile Services: From how-to articles for Shopify apps to SEO-friendly web content and everything in between, I offer a comprehensive range of technical writing and content writing services. Industry Insights: I've worked in a panoply of industries, including e-commerce, ChatGPT prompt engineering, AI-powered marcom, data visualization, warehouse management, and more. Proficient Tools: I use standard tools such as Intercom, Confluence, Zendesk, Jira, Markdown, GitLab, WordPress, Adobe InDesign, Camtasia, and Adobe Audition. Educational Background: A native English speaker from Canada with an M.Sc.Pl. and eMBA. Ready to take your documentation to the next level? Let's discuss your project on the Upwork board. Cheers!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Video Editing
    Screencasting Video
    Zendesk
    Explainer Video
    User Guide Writing
    SaaS
    Digital Marketing
    Atlassian Confluence
    Technical Writing
    Instruction Manual
    Editing & Proofreading
    Technical Documentation
    User Manual
    Technical Report
  • $45 hourly
    Strategic Human Resources professional with four years of experience offering a broad HR background with expertise across multiple functions and disciplines. Actively enhancing efficiency, integrating HR processes, and implementing change management strategy. A team leader holding excellent interpersonal communications skills and the ability to generate interest, and employee engagement. Able to resolve arising issues and relate effectively with individuals at all organizational levels. Proficient at analyzing facts and developing innovative solutions to complex challenges with focus on helping to deliver on organizational goals and objectives.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Policy Analysis
    Human Resources Consulting
    Human Resource Management
    Staff Recruitment & Management
    Human Resources Strategy
    Human Resource Information System
    Hiring Strategy
    Human Resources Compliance
    New Member Onboarding
    HR & Business Services
    Termination
    Communications
    Accounts Payable
  • $45 hourly
    Visualize Your Next Project… 🕵 What will it mean to you: ⚡︎ To have it done by a reliable expert? ⚡︎ To have it completed on time and budget? ⚡︎ To have it perform better than you expected? That’s what you get when you work with me. 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐧𝐨𝐰! 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19500+ hours) of proven experience on Upwork. ✔️ Completed 450+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working for companies all across the globe. ⭐ Zendesk ⭐ Freshworks/Freshdesk/Freshservice/Freshsales ⭐ Intercom ⭐ HubSpot ⭐ Klaviyo ⭐ ActiveCampaign ⭐ Any other CRM since they operate almost the same I will revamp any CRM and Customer Support system, specifically tailored for your business needs. I translate your strategic vision into tangible results through technology implementation. 𝐓𝐄𝐒𝐓𝐈𝐌𝐎𝐍𝐈𝐀𝐋𝐒 My dedication to client satisfaction has earned me over 300 five ⭐ reviews on Upwork, contributing to my Top Rated status. Here are a couple of them: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. 🎯 𝐌𝐘 𝐌𝐈𝐒𝐒𝐈𝐎𝐍... 𝐀𝐍𝐃 𝐏𝐑𝐎𝐌𝐈𝐒𝐄 Be your silent efficiency partner. I empower businesses by maximizing ROI through streamlined CRM/Helpdesk systems. My methods deliver: ✔️ 𝑹𝒆𝒅𝒖𝒄𝒆𝒅 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒄𝒐𝒔𝒕: Save on manual tasks and unnecessary overhead. ✔️ 𝑬𝒏𝒉𝒂𝒏𝒄𝒆𝒅 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚: Free your team from repetitive work to focus on high-impact tasks. ✔️ 𝑰𝒎𝒑𝒓𝒐𝒗𝒆𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒂𝒕𝒊𝒔𝒇𝒂𝒄𝒕𝒊𝒐𝒏: Faster response times and smoother workflows mean happier clients. ✔️ 𝑫𝒂𝒕𝒂-𝒅𝒓𝒊𝒗𝒆𝒏 𝒐𝒑𝒕𝒊𝒎𝒊𝒛𝒂𝒕𝒊𝒐𝒏: Guaranteed measurable results, not just promises. ✔️ 𝑷𝒆𝒂𝒄𝒆 𝒐𝒇 𝒎𝒊𝒏𝒅: Focus on your business goals with the confidence that your operations are running smoothly and effectively behind the scenes. ✔️ 𝑬𝒎𝒑𝒐𝒘𝒆𝒓 𝒚𝒐𝒖𝒓 𝒕𝒆𝒂𝒎𝒔: Give your Support, Marketing, and Sales teams the tools and guidance they need to excel and consistently deliver their best. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or just a vague sense of what needs improvement, I'm here to guide you step-by-step towards streamlined workflows. 🎖️ My CRM/Helpdesk expertise covers: ► 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamline your support process with intuitive ticketing systems, automated workflows, and priority routing. ► 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build stronger customer relationships with personalized interactions, detailed customer profiles, and segmentation tools. ► 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Gain valuable insights into your customer data with comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 You're guaranteed to get unlimited support even after we close the project. It is paramount to me that you are comfortable with your system always! Let's connect for further discussions. I am just a message away! Cheers, Zafar
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Digital Marketing
    Marketing Automation
    Email Marketing
    Email Campaign Setup
    Email Automation
    Chatbot Development
    Helpdesk
    CRM Software
    Zapier
    Zoho CRM
    HubSpot
    Freshworks CRM
    Freshdesk
    Zendesk
  • $15 hourly
    Expert in Zendesk, Freshdesk, Salesforce, Magento, Desk.com, Monday.com and QuickBase. Previously worked in Amazon, Fashion Industry and Technical Support for Web Application. A Project Manager and a Customer Support in a Translation Company in Australia. Quick, very efficient, hardworking and responsible. I can do these tasks for you. Administrative Task (Data Entry, Typing Jobs, Research) Personal Task Email Management Website Management Social Media Management Calendar Management Lead Generation Data Management Project Management Store Management ( Shopify, Ebay, Amazon ) Customer Support ( Email, Chat, Ticket) Experiences/Responsibilities: - Microsoft Suite - Google Analytics Tracking and Reporting - Social Insights (Sprout experience a plus) - Google Ad Manager Reporting - Affiliate Reporting (AvantLink, Trackanomics) - Various other reporting needs - Live campaign tracking - Updating project management tool (Monday.com) - Fluent in English - Incredibly detail-oriented - Organized and able to keep up with fast-paced media environment
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Google Analytics
    Microsoft Outlook
    Social Media Advertising
    Magento 2
    Customer Acquisition
    Salesforce CRM
    Basecamp
    Staffing Needs
    Customer Support
    Zendesk
  • $15 hourly
    I specialize in Customer Care through E-Mail, Phone, Chat and Ticketing platforms (Intercom, Zendesk, Reamaze, Gorgias, Freshdesk) as well as Social Media content creation, Community Management/Moderation, Influencer Marketing/PR for your company´s needs. Over 20 years of experience in the Customer Service industry and in Customer Service Managerial roles, I acquired valuable experience coaching and developing teams of 20 or more associates, performing Quality Assurance monitoring, training agents, and driving KPIs to meet metrics and goals. This experience will surely be an asset to your organization as a fully bilingual English Spanish customer service agent or supervisor. I can create and edit engaging video and picture content for your Instagram, Facebook, and other socials, as well as put together ads for your campaigns to target the desired audience. I can manage and nurture your social media communities with a warm, friendly, and on-brand style. I can moderate your online community, as well as set up and manage Brand Ambassadors and Affiliate programs to bring in help from hand-picked influencers to widen the reach of your products. I can personally help you get closer to your customers, becoming the bridge between your company and their feedback, reviews, and experiences through customer research to help you better understand your customers and their needs. I have done a fair amount of traveling all over the American continent, Asia and Europe, so I appreciate and quickly adapt to different cultures and enjoy working with international teams! My schedule is flexible, and I am available to deliver 40+ hours of service a week. My rate ensures we can build a long term professional relationship, you won't need to invest time and resources into hiring/training me to then have the position abandoned after a few months when "a better paying job" comes along as is the case with many lower rate freelancers who are looking to climb and jump from contract to contract. I am especially interested in long-term opportunities, and I very much value stability. FAMILIAR WITH: Freshdesk Zendesk Reamaze Intercom Gorgias Retool Live Chat Omnisend Shopify Refersion Adobe Audition / Photoshop Filmora 9 Canva Slack Google Suite Asana Social media platforms (Instagram, Facebook, Youtube, TikTok) Iconosquare Payment processors (Tipalti, PayPal...) And many more....
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Community Moderation
    Social Media Content Creation
    Ecommerce
    Community Management
    Video Editing
    Content Moderation
    Customer Support
    Customer Service
    Influencer Marketing
    English
    Zendesk
    Order Processing
    Online Chat Support
    Spanish
    Email Support
    Social Media Management
  • $20 hourly
    Hi! Thanks for visiting my profile. I have always been a part of the best team and a great contributor in the Customer Service and Sales Industry in assisting and selling to clients from the US and Australia for the past 12 years and 3 years and still counting being a freelance Customer Support Manager, Quality Assurance Manager and Administrative Support. A highly reliable and flexible person who strives hard to provide a great experience and always delivers great results. My years of experience have given me a chance to acquire the following skills that I can use to help you on a daily basis. I can do the following: * Customer Service through Phone * Email Support * Live Chat * Administrative reports * Process invoices, orders, and refunds * Lead generation * Web research * Email and Calendar management * Team Management I am also experienced in using the following platforms: *Quickbooks Invoicing * Shopify * Zendesk * Intercom * Confluence * Live-Chat * Freshdesk * Stripe * Netsuite * Pipedrive * Trello I can be your overall VA or Customer Support Manager and will be happy to help you grow your business. Regards, Rhina
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Gorgias
    Task Coordination
    Online Chat Support
    Customer Service
    Communications
    Time Management
    Ecommerce
    Virtual Assistance
    Email Support
    Order Tracking
    Shopify
    Team Management
    Customer Support
    Zendesk
  • $40 hourly
    As Director of Customer Success, I lead a team of customer success professionals who are dedicated to helping customers around the world adopt and benefit from innovative SaaS solutions. I have over 12 years of experience in customer success, customer onboarding, acount management and product adoption My mission is to create long-term and loyal customer relationships, while maximizing customer lifetime value and revenue opportunities. I do this by designing and implementing customer success processes, strategies, and tactics that align with the needs and goals of our customers and our company. I also provide strategic leadership and mentorship to my team, empowering them to deliver exceptional customer experiences and outcomes. I am passionate about product growth, upsell, and cross-sell, and I leverage my active listening and communication skills to understand and address customer pain points and feedback. ----------------------------------------------- • CXO-level strategy and revenue ownership • Complex global team management/KPIs • Customer onboarding and process design • Sales enablement | Customer success tactics • Product Growth | Upsell/Cross-sell • Active listening and values-based mentorship -----------------------------------------------
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Training & Development
    Customer Service
    Customer Satisfaction
    Sales Management
    Growth Hacking
    Customer Relationship Management
    Educational Technology
    Customer Experience
    Customer Retention
    Salesforce Lightning
    Management Skills
    Executive Coaching
    Account Management
    User Experience Strategy
    Leadership Development
  • $23 hourly
    I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next? Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Satisfaction
    Help Scout
    Freshdesk
    Email Support
    Zendesk
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
  • $15 hourly
    Hello! I'm Davied Dela Cruz from Manila, Philippines. I'm doing freelance work since 2013. Why I chose this kind of field? One thing - travel time is killing me. I used to travel from my place to my office for 3 hours and vice-versa. During that time, working online is not a trend yet, but I decided to give it a try. The transition went well so I'm still here looking for opportunities and growth online. I gained a lot of experience, but most of my working timeline has been dedicated to customer service. Below are my skills and highlights: - More than a decade of customer service experience working through different channels: phone, email, chat and social media - Fluent in using the English language either verbal or written communication - 8 years of team management experience handling agents, teams and entire operations - 5 years of training experience - 3 years of website testing and QA - Experience in handling data entry and web research tasks - Experience in data analytics and reports generation - Has recruitment experience - Proven track record of excellence gaining different recognition and promotions throughout my career - Tech-savvy and has experience using different platforms like Zendesk, Salesforce, Shopify, Freshdesk and other online tools - Fast learner and has the ability to adapt to changes - Requires minimal supervision and can work under pressure Given my experiences and personal accomplishments, I can definitely vouch that hiring me will be the best decision you'll ever have. For my future clients, I'm looking forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Phone Support
    Report
    Shopify
    Order Processing
    Order Fulfillment
    Salesforce CRM
    Zendesk
    Order Tracking
    Training & Development
    Data Analysis
    Leadership Training
    Customer Support
    Team Facilitation
    Management Skills
    Microsoft Excel
  • $30 hourly
    A Senior Technical Writer with over 10 years of international experience. Specializes in Software Documentation, User Manual, Online Help Systems, Knowledge Base, Mark Down Documentation, and Help Centers. - Proficient in Microsoft Office applications, Help & Manual 7 and Adobe Photoshop, Google Docs, Google Sheets and other documentation apps. - Expert in Knowledge Base/Help Center Management using Freshdesk, Zendesk, Notion, Intercom, HelpScout, GitBook, and WordPress.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Notion
    Software Documentation
    Technical Documentation Management
    Online Help
    User Guide Writing
    Zendesk
    Email Support
    Freshdesk
    User Manual
    FAQ
    Technical Documentation
    Procedure Development
    Technical Writing
    Instruction Manual
  • $12 hourly
    I've been immersed in the dynamic matrix of the BPO industry since 2010, where my journey has been a continuous metamorphosis of skills and roles. I started as a customer service agent, swiftly becoming a subject matter expert through my dedication and expertise. This led me to further heights as I assumed the responsibilities of an escalations manager, followed by a promotion to quality assurance manager, all while enjoying the support and encouragement of senior management. In addition to these wins, two different employers entrusted me with the trainer role, a testament to my proficiency in the field. My experience has encompassed voice and non-voice accounts, allowing me to provide comprehensive assistance to clients, agents, brokers, and businesses. My versatility extends across diverse industries, from technical support, e-commerce, and telecommunications to insurance, finance, and fraud management, making me adept at navigating the multifaceted landscape of customer service.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Support
    Customer Satisfaction
    Quality Assurance
    Technical Support
    Customer Service
    Communication Skills
    Email Communication
    Google Sheets
    Computer Skills
    Email Support
    Online Chat Support
    Team Management
    Zendesk
    English
  • $14 hourly
    I'm proud to have built a team of passionate customer service agents and eCommerce specialists who are determined to help support your business as it grows and flexes. Designated, full-time agents can truly get to know your business and learn to speak in your unique tone of voice. They provide personalized experiences that get customers coming back time and again. What we can do for you: - Answer emails and chats. Taking on your brand personality, we’ll service your customers across emails, chat, and social media. - Take care of reviews. Set us up on the likes of Trustpilot and Google and we’ll manage your reviews and customer comments. - Provide customer service insights and reports. We will prepare and deliver interactive reports that detail key metrics at a glance, helping us hone your customers’ experience. - Build relationships. We can proactively reach out to new customers and influencers on your brand’s behalf. - Support marketplaces. We’ll handle everything from pre-sale questions to refunds and exchanges, answering messages on Amazon and elsewhere. Check out our portfolio on dreamsupport.com!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Shopify
    Customer Retention
    Customer Analysis
    Gorgias
    Customer Experience
    Customer Development
    Customer Discovery
    Ecommerce
    Customer Support
    Customer Satisfaction
    Help Scout
    Email Support
    Freshdesk
    Zendesk
  • $45 hourly
    I have 4 years’+ experience within the scope of customer service, experience and e-commerce, ensuring clients and companies business goals and requirements are met resulting to improvement in efficiency, quality and overall customer retention & satisfaction. Whether you are just setting up your business or already having your skin in the game, I will be able to establish and tailor a customized CX experience for your business using and not limited to the below: ✅ Zendesk/Freshdesk/Intercom new account setup and configuration using best practices within the industry. ✅ Customize your Zendesk/Freshdesk/Intercom instance to match your brand identity and voice. ✅ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk/Freshdesk/Intercom Guide ( Knowledge Base/Help ) ✅ Remove & Cleanup Zendesk/Freshdesk/Intercom redundant flows to speed up the ticket resolution process. ✅ Creating insights & Reports to measure agent's performance and your operations performance. ----------------------------------------------------------------------------------------------------------- ✅ Analyze and Identify gaps in your day-to-day customer service operations. ✅ Tailored Tier 1 & Tier 2 Process and Standard Operating Procedures Optimization. ✅ Customer Journey Map & Process Workflow Development. ✅ Improving consistency, integration, and efficacy of customer interactions across customer contact channels and/or deploying additional channel capabilities.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    WooCommerce
    Client Management
    Customer Service
    Customer Satisfaction
    Customer Experience
    Customer Support
    Data Visualization
    Process Design
    Process Development
    Email Support
    Freshdesk
    Zendesk
  • $85 hourly
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Helpdesk
    Customer Experience
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $50 hourly
    Are you searching for someone to provide a top-notch quality service? Stop searching, you just found the perfect person! 7+ years working as a self-employed individual in the following areas: ✔️ Brazilian Portuguese SEO Content and Copywriting ✔️ English to Brazilian Portuguese Translation ✔️ Project management ✔️ Google Ads marketing campaigns ✔️ Klaviyo flows and campaigns ✔️ Customer Service Agent/Team Leader I can work really well under tight deadlines and look to work on long-term contracts with my clients. Daily available, I am flexible, reliable, and committed with all my tasks. Check my profile below and you will find how satisfied are my most recent clients with the services I provided. Let me know how I can help you today by sending me a message. I will be certainly replying in less than 24 hours.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    General Transcription
    Brazilian Portuguese Dialect
    English to Portuguese Translation
    Content SEO
    Search Engine Optimization
    SEO Writing
    Email Copywriting
    Brazilian Portuguese to English Translation
    Customer Support
    English to Brazilian Portuguese Translation
    Creative Writing
    Copywriting
    Portuguese
  • $15 hourly
    Goal driven and ardent professional with years of experience in customer and administrative support as well as project coordination. My experience ranges from handling day-to-day processes for customers to supervising the diverse team. I am highly motivated and multi-faceted in that, I work well both as a part of large and small teams and individually. Having to handle customer queries on a daily basis has cultivated my appetite for problem solving. I am also dedicated to working hard to fulfill company and project goals. I look forward to all opportunities designed to showcase my organizational and leadership skills.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Service
    Project Management
    Shopify
    Slack
    Administrative Support
    Data Entry
    Online Chat Support
    Phone Support
    Real Estate
    Email Support
    Microsoft Excel
    Zendesk
    Help Scout
  • $15 hourly
    Hello 👋, Over the past years, I have been gaining extensive experience in customer service and social media marketing. I've been fortunate to work with amazing companies around the world 🌍, and I've gained a large variety of experience in the e-commerce and Drop-shipping industry. Fluent in French, Creole, English, and Italian, I am adept at providing assistance in these languages. I am enthusiastic and always eager to learn new things to improve what knowledge I already have. Putting a great emphasis on communication is what I always offer to meet your expectations. In everything I do, I strive for excellence. My areas of expertise include: - Customer service - Email management - Chat support - Technical assistance - Language Translation - Virtual assistance - Data entry - Social Media Management/Management of a marketplace - Dispute PayPal - Managing Trustpilot - Improve customer experience - Quickly solve problems I am eager to collaborate with you, offering reliable, consistent, and high-quality work and service.🤝 Regards, Marcy Vulcain
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Online Chat Support
    Gorgias
    Zendesk
    Email Support
    Social Media Plugin
    Customer Support
    Customer Service
    Slack
    Shopify
    English
    Translation
    French
    Data Entry
    Italian
  • $12 hourly
    In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ an exemplary service professional to represent you when assisting your valued customers. These are my expertise. ---Customer service- Email, Phone, and Chat ---Social Media Moderation ---Live chat and SMS ---Data entry and other admin tasks My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all kinds of settings. I realize that acquiring and maintaining loyal repeat business and spreading the word about your business through these loyal patrons is of the utmost importance in every company. I am looking forward to working with you soon.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Online Chat Support
    Order Processing
    English
    Email Support
    Zendesk
    Order Tracking
    Business with 100-999 Employees
    Gorgias
    Customer Service
    Answered Ticket
    Product Knowledge
    KPI Metric Development
    Communication Etiquette
    Ecommerce
  • $10 hourly
    Hello! I am working as a Customer Service Representative in a BPO company for over 7 years and have exceptional knowledge in Customer Service, Chat, and Email. I can do Multitasking. I also have a typing speed of over 40 WPM. My employment history spans a wide variety of industries and roles. The experience I have gained in each role makes me a well-rounded and valuable asset to any team or project. I am a self-motivated and very organized top-rated worker who loves helping customers and managing projects. I am trained and experienced in multiple CS and CR platforms and have a professional and respectful business manner. If you came to my profile it is because you are looking for someone to help you with your project, someone you can trust to delegate those time-consuming tasks that don't give you a break in your busy schedule. How much does your time cost? much more than mine for sure. I have more than 3 years of experience as a virtual assistant, specializing in Web Research and Data Entry. And during all this time the most important thing I have learned is that communication is a fundamental part of every project, if we set good goals, we will succeed in everything we have planned. I am always open to talk about your project so we can reach an agreement before we start working, avoiding you to waste time and money is part of my job, so do not hesitate to contact me so we can have a little meeting and start working together.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Worldspan
    Finance & Accounting
    Freshdesk
    Zendesk
    Communication Etiquette
    Shopify
    Ticketing System
    Customer Service
    Salesforce CRM
    Answered Ticket
    Virtual Assistance
    Email Communication
  • $12 hourly
    With more than 10 years of providing world-class customer service, I always seek to help the client's business grow by taking care of the customers. How? Through my deep sincerity, I help and see customers as people in need, not payments. With my experience being a customer satisfaction coach, customer service trainer, and customer service expert in the e-commerce industry, I could incline people to your company to get your products/services. I work with integrity and aim to be credible to my clients. I always focus on providing excellent and quality results for a high ROI. Here is the list of tools I am proficient with: Customer Service/Helpdesk Platforms (Phone, Chat, & Email) ✅ Intercom ✅ Gorgias ✅ Richpanel ✅ InContact ✅ PureCloud ✅ RingCentral ✅ Zendesk E-commerce Apps/Tools ✅ Shopify ✅ Etsy ✅ HappyReturns ✅ ShipHero ✅ Shipstation ✅ ShippingEasy ✅ Returnly ✅ Rise.ai ✅ Loox ✅ Recharge ✅ Smile.io ✅ Authorize.net (Merchant) ✅ Paypal (Merchant) Communication Tools ✅ Gmail ✅ MS Outlook ✅ Slack Project Management ✅ Trello Others: ✅ GSuite (Docs, Sheets, Drive, Slides) ✅ Excel ✅ MS Teams ✅ Google Hangouts
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Shopify
    Ecommerce
    Customer Acquisition
    PDF Conversion
    Product Knowledge
    Data Entry
    Customer Satisfaction
    Training & Development
    Customer Service
    Email Communication
    Customer Support
    Order Tracking
    Online Chat Support
  • $16 hourly
    Hey, I'm Iva, a customer support specialist ready for new challenges! During my work history, I’ve been exposed to various tasks and roles, such as - customer support - technical support - onboarding specialist - operations manager - content and communication expert - administrative assistant - web research specialist - data entry My ability to quickly adapt to new systems, tools, and company policies is what I believe is my strong quality. I can easily learn and excel in understanding new software without any or with minimal training. My skills and commitment to resolving tasks and working closely with clients make me a strong and independent team member. Over the years I have gained extensive experience in the customer-facing roles as the first line of support over phone, email, and chat. Some of the tools I am experienced with are: -Zendesk -Salesforce -Zoho -Five9 -Twak I invest a lot of time in education and research, especially in the field of technology, startups, and lately cryptocurrency. I am more than happy to do the research and data collection in any of the given fields. My Top 5 apps are: -Google Apps - Sheets, Docs, Slides -Trello -Slack -Asana -Loom Looking forward to your messages and future collaboration. Cheers!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Email Support
    Customer Service
    Administrative Support
    Customer Support
    Online Research
    Data Entry
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Intercom Specialist on Upwork?

You can hire a Intercom Specialist on Upwork in four simple steps:

  • Create a job post tailored to your Intercom Specialist project scope. We’ll walk you through the process step by step.
  • Browse top Intercom Specialist talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Intercom Specialist profiles and interview.
  • Hire the right Intercom Specialist for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Intercom Specialist?

Rates charged by Intercom Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Intercom Specialist on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Intercom Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Intercom Specialist team you need to succeed.

Can I hire a Intercom Specialist within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Intercom Specialist proposals within 24 hours of posting a job description.

Schedule a call