Hire the Best Avaya Specialists
in El Salvador

I appreciate you taking the time to review my profile. I'm a bilingual (English/Spanish) Client Intake, Sales & Customer Support Specialist with 8+ years of experience in customer service, sales, quality assurance, live chat support, and data management. Throughout my career, I've built strong communication, active listening, problem-solving, and client relationship skills while helping customers navigate complex situations with professionalism and empathy. My skill set also includes advanced web research, email extraction, data entry, and proficiency in tools such as Google Sheets, Microsoft Office Suite, and CRM platforms. While attending university, I participated in a USAID-sponsored Family Reunification initiative, where I translated support letters for families as part of a document translation and interpretation program. This experience gave me foundational knowledge of U.S. immigration processes and introduced me to concepts such as Family-Based Immigration, Adjustment of Status, Consular Processing, VAWA, U Visas, and T Visas, while helping me understand the sensitivity and confidentiality these cases require. Combined with my background in customer service, sales, quality assurance, and client communication, I believe these experiences have prepared me to transition into client intake roles where professionalism, empathy, attention to detail, and the ability to build trust are essential. I'm committed to continuing to expand my knowledge while delivering an outstanding experience to every client from the very first interaction.

About Me I help businesses design, implement, and optimize their communication systems so they can operate smoothly, scale confidently, and avoid costly disruptions. With 15+ years of experience in VoIP, UCaaS, and technical support, I’ve worked with outsourcing companies and enterprise clients handling everything from system provisioning and migrations to troubleshooting and platform consulting. What I Do Best VoIP system setup, provisioning, and troubleshooting UCaaS consulting (platform selection, architecture, and optimization) Migrations and onboarding (Zoom Phone, Webex Calling, RingCentral, etc.) Call flow design and number porting strategies Technical support for complex telephony environments Client-facing guidance: translating technical needs into clear solutions Platforms I’ve Worked With Zoom Phone Verizon One Talk RingCentral GoToConnect Broadsoft / Metaswitch Vonage Dialpad Avaya IP Office Consulting Approach I don’t just fix issues—I help you make the right decisions from the start. Whether you’re: Choosing a new phone system Migrating from a legacy platform Scaling your business communications Or troubleshooting ongoing issues I can guide you through the process, reduce risks, and ensure a smooth experience for your team and customers. Additional Skills Project management (telecom deployments & migrations) Customer & technical support (phone, chat, email) Networking fundamentals for voice systems Dispatcher coordination Microsoft Office & documentation workflows Creative tools: AutoCAD, 3ds Max, SketchUp, Photoshop, Illustrator Strengths Strong problem-solving mindset under pressure Clear communication with both technical and non-technical stakeholders Detail-oriented execution with a big-picture perspective Fast adaptation to new systems and environments Certifications Networking for Voice & Video over IP (SSVVPTM) SSCA® SIP Training Avaya IP Office Platform (AIPS) Security Awareness (Phishing, Malware, Password, Email Security) Availability Available 9AM – 6PM EST Flexible for project-based and consulting engagements

Hi! I'm Evel — a proactive and reliable professional with solid experience in customer service, team training, and English coaching. I've worked with international teams in BPO and legal settings, and I currently collaborate remotely with clients across the globe. I specialize in: - Customer support (phone, email, and chat) - Training and onboarding new agents -English-Spanish communication & translation - Legal documentation and admin support - Remote team collaboration and productivity tools I’m passionate about helping people grow and creating exceptional customer experiences. I'm constantly learning — currently focused on digital marketing to expand my skill set and deliver even more value. Let’s work together to take your project or team to the next level! Feel free to invite me if you're looking for someone reliable, fast-learning, and always ready to go the extra mile.

10+ years of experience providing excellent Customer Service for companies like First American, Dell and JOB TODAY. -A patient listener who fully focus on speakers. -Strong skills in prioritizing tasks and meeting deadlines. -Highly efficient, energetic and friendly person, able to establish positive and fun relationships with clients and co-workers. -Skilled in working independently and as a team player. -Attention to detail