Hire the Best Customer Support Freelancers in San Salvador, SV

💼 Top Rated Freelancer | 100% Job Success | UX & Customer Experience Auditor I help companies improve their websites, mobile apps, and digital customer journeys by identifying usability issues, friction points, and service gaps before they impact customer satisfaction and revenue. My background combines Customer Experience, Aviation Operations, Manual QA Testing, Mystery Shopping, and AI-powered support optimization, allowing me to evaluate digital experiences from both a technical and real customer perspective. Instead of simply reporting bugs, I deliver structured, executive-ready reports that help businesses understand **why users struggle, where they abandon the journey, and which improvements should be prioritized first.** Core Services 🔍 UX & Customer Journey Audits I evaluate websites, mobile apps, and digital platforms as a real customer would. Deliverables include: • Executive Summary • Customer Journey Review • UX & Usability Findings • Annotated Screenshots • Severity Assessment (High / Medium / Low) • Prioritized Recommendations ✅ Manual QA Testing • Functional Testing • Regression Testing • User Acceptance Testing (UAT) • Website & Mobile App Testing • Cross-browser and device validation 📊 Customer Experience & Mystery Shopper Evaluations • Digital Mystery Shopping • Customer Journey Analysis • Service Quality Audits • Customer Support Evaluation • CX Diagnostic Reports ✈️ Aviation & Airline Claims Consulting Leveraging extensive experience in airline operations and passenger rights support. Services include: • Airline Claims Analysis • Passenger Rights Documentation Review • Service Recovery Strategies • Operational Process Review 🤖 AI Support & Workflow Optimization • AI Chatbot Testing • Conversational Flow Evaluation • Spanish Voice Data Collection • Customer Support Workflow Optimization What Clients Receive ✔ Executive-level reports ✔ Actionable recommendations ✔ Visual evidence with annotated screenshots ✔ Clear prioritization of issues ✔ Business-focused insights—not just bug lists I enjoy helping businesses see their products through the eyes of real users and transforming those observations into practical improvements that enhance customer experience, reduce friction, and support business growth. If you're looking for someone who combines analytical thinking, customer experience expertise, and structured reporting, I'd love to learn more about your project. Send me a message, and let's build a better experience for your users together. 😊

Are you looking for a proactive partner to streamline your operations and elevate your customer experience? With over 6 years of experience in high-pressure environments (including 4 years as a Call Center Supervisor), I bring a leadership mindset to every project. I don't just complete tasks; I optimize processes to save you time and ensure your business runs like a well-oiled machine. As a 100% Job Success freelancer, I specialize in bridging the gap between complex administrative needs and seamless execution. My background in leadership means I am highly organized, detail-oriented, and capable of managing teams or projects with minimal guidance. How I can help your business grow: Operations & Project Management: Streamlining workflows using Google Workspace, CRM systems, and PM tools. High-Level Customer Success: Leveraging my supervisor background to handle complex client relations and quality assurance. Bilingual Executive Support: Professional, fluent communication in both English and Spanish for global operations. Data & Logistics: Managing data entry, scheduling, and remote support with 100% accuracy. My goal is to take the operational weight off your shoulders so you can focus on scaling. I am approachable, tech-savvy, and committed to delivering results that exceed expectations.

I’m a results-driven professional with 15+ years of experience in customer service, team supervision, and corporate training. Throughout my career, I’ve successfully worked with international clients and guided teams in high-pressure environments, ensuring excellent customer experiences and operational success. 🔹 What I Do Best: Deliver exceptional customer support (email, chat, phone) with a client-first mindset. Train and mentor teams (up to 25 people) with engaging and practical learning programs. Design training materials (manuals, briefings, onboarding curricula) tailored to business needs. Lead remote projects with independence, time management, and adaptability. Drive donor engagement and fundraising strategies, turning plans into measurable impact. 🔹 Highlights of My Career: Learning Service Specialist at Webhelp (El Salvador & Colombia): Trained hundreds of new hires, built training programs, and directly supported client operations. Operations Supervisor at Webhelp (AVIANCA): Led a team in the LifeMiles loyalty program, improved KPIs, and ensured compliance with service goals. Plan International: Spearheaded local donor acquisition campaigns, strengthened community engagement, and enhanced planning strategies. Freelancer (Real Estate Academy, Miami – Remote): Developed business strategies, handled international clients independently, and thrived in a fully remote environment. 🔹 Certifications & Skills: Emotional Intelligence | Train the Trainers | Change Management Customer Service | Leadership | Remote Work | Problem-Solving | Communication Advanced English (Fluent in Spanish & English) ✨ If you need someone who can support your business, train your team, or improve your customer service processes, I’m here to help. I bring a calm yet proactive approach, always focused on results, quality, and growth.

I’m a bilingual Project Manager and Virtual Assistant with over 12 years of experience in Customer Support, Technical Assistance, and Process Management. Throughout my career, I’ve helped businesses improve client satisfaction, organize workflows, and implement automation systems that save time and reduce human error. Today, I specialize in helping small businesses and entrepreneurs streamline their operations through workflow automation and smart process design using tools like Zapier, Google Workspace, and Typeform. My background gives me a unique mix of skills: Over a decade in customer support and tech troubleshooting , I understand systems, clients, and details. Strong project management and task organization abilities , I keep processes efficient and deadlines clear. Workflow automation expertise , I connect tools and build systems that run tasks automatically. What I can help you with: Automating repetitive daily tasks Setting up onboarding forms, payment reminders, and welcome emails Building efficient systems for communication and task tracking Managing client communication and project coordination Handling data entry and maintaining clean, organized records Tools I work with: Zapier | Google Workspace | Typeform | Notion | ClickUp | Slack | Gmail | Trello | different CRM tools. I’m reliable, proactive, and detail oriented. My goal is to help you focus on growth while automation handles the routine.

I'm a skilled freelancer with experience on and off of Upwork in a wide range of fields. My journey began in the high-pressure environment of call centers, where I gained experience in customer service and tech support while working for industry leaders like MSN, Sony, Bell Canada, and Rushcard. This was between 2004 and 2014. Working in the call center industry I had the privilege of assisting diverse clientele with complex issues, cultivating skills for providing top-notch customer service. My background in tech support means I can troubleshoot and resolve technical challenges while ensuring clients' issues are resolved promptly and efficiently. My linguistic expertise extends beyond customer service and tech support. I am a fluent speaker of Spanish and English, allowing me to offer accurate and culturally sensitive translations. Additionally, my transcription skills are a result of speaking with a wide variety of clients with different accents which helps when making sure all words spoken are transcribed correctly. I’ve had several transcription and translations jobs on Upwork as well. Accuracy and attention to detail is my focus when it comes to data entry. Over the years, I've handled large volumes of data for various clients even when on the phone with clients. I’ve also worked for clients on Upwork doing data entry jobs. For the past ten years I've completed numerous projects on Upwork. My mission is to bring the culmination of my diverse experiences and expertise to your projects.