Hire the Best BPO Call Center Specialists
in El Salvador

I am a dedicated customer service and technical support specialist with over three years of experience delivering outstanding service in fast-paced BPO environments. I’ve worked with leading companies like Teleperformance and Foundever, supporting a wide range of accounts including hotel reservations, residential internet and cable services, video games, and smart devices. Throughout my career, I have consistently met performance targets and exceeded customer satisfaction goals, earning recognition for my problem-solving skills, technical knowledge, and ability to connect with customers. I have hands-on experience using tools such as Zendesk, Salesforce, live chat platforms, and ticketing systems to manage and resolve customer issues efficiently. ✅ My Services Include: -Live chat, email, and phone support -Tech support for SaaS, apps, and smart devices -Help desk setup & optimization (Zendesk, Salesforce) -Ticket handling, escalation management & knowledge base updates I bring a strong technical foundation (BTech in Electromechanics) and excellent communication skills (Diploma in English) — the perfect combo for solving problems quickly and clearly. Known for my patience, empathy, and attention to detail, I consistently exceed KPIs and deliver support that customers remember. 💼Available for long-term freelance projects ⏰ Flexible hours

Hi! My name is lisandro I am a customer service professional with over 4 years of experience in industries such as insurance, finance, and tourism. I’ve worked with both corporate and individual clients, delivering fast and effective solutions through phone, chat, and email channels. My background includes managing flight bookings, hotel reservations, and complementary services, which has strengthened my organizational skills and prepared me to assist clients in urgent and time-sensitive situations. On multiple occasions, I’ve supported travelers stranded in unfamiliar countries due to flight cancellations—coordinating immediate rebookings and accommodations to ensure their safety and comfort. I have also worked as appointment setter helping independent contractors with appointments for their business. I’m known for my empathy, clear communication, and results-driven approach. Many clients have expressed their satisfaction through post-service surveys, consistently highlighting the speed, professionalism, and quality of the support I provided. Are you looking for someone who treats your customers as if they were their own? I’m your solution. I’ve worked in companies where customer retention is key. I know how to listen, understand, and offer solutions that build loyalty. I handle objections, complaints, and difficult situations with tact and efficiency. If you need someone to protect your reputation, I’m here for you. Work Experience: Finance Representative Business Insurance Company – Present Provide advisory services to corporate clients on financial and insurance processes Manage payments, account statement reviews, and internal audits Handle inquiries regarding transactions, credits, and collections Manage workers' compensation claims, working closely with adjusters via phone and email Gained valuable insights into billing processes and developed knowledge of billing systems Customer Service Agent – Airlines (Chat and Phone Support) Managed flight reservations, changes, refunds, and complementary services Coordinated hotel bookings and vehicle rentals for customers Assisted international clients, ensuring a satisfactory travel experience Operated specialized airline reservation systems, including Amadeus and Farelogix Package Manager – Domestic and International Deliveries Monitored shipments and resolved delivery-related issues Handled customer inquiries regarding payments and online orders (clothing, appliances, and more) Delivered quick and effective support to ensure customer satisfaction Education General High School Diploma (2019) Complejo Educativo Reparto Valle Nuevo Languages Spanish: Native English: Advanced Why Choose Me? I’m a bilingual customer service professional with proven experience in financial processes and client support. I thrive under pressure, solve problems quickly, and always maintain a human and results-driven approach. Whether you need help with chat, email, or phone support, I’m ready to deliver excellence. Available for hourly or fixed contracts | Based in El Salvador (CST) I'm ready to help you deliver an exceptional experience to your clients. Let’s connect!

Bilingual (English/Spanish) Virtual Assistant & HR Support Specialist with 5+ years of experience supporting U.S. clients in recruiting coordination, onboarding, and high-volume administrative operations. Skilled in CRM management, candidate support, and the maintenance of compliant workflows in remote environments. I’m the person you can rely on to handle the details so you can focus on growing your business. ✅ What I can help you with: - Systems & Tools: Salesforce, SuperHuman, HubSpot, Zoho CRM, Zendesk Sell, GoHighLevel, Google Sheets/Excel, CRM documentation, scheduling tools - Operations & Support: Customer service (calls/email/SMS), case management, lead generation, data entry, PII handling, reporting & task prioritization If you’re looking for someone dependable who can jump in and start adding value immediately, I’m ready to help.

Bilingual (English/Spanish) Administrative and Customer Support Professional with experience in remote environments supporting operations, billing, and client communication. I am skilled in managing tasks, coordinating workflows, and maintaining accurate data using CRM systems and administrative tools. I have experience handling billing processes, payroll support, and eligibility verification, while ensuring clear communication with clients and internal teams. I am highly organized, detail-oriented, and proactive in following up on tasks to keep processes running smoothly. I am proficient in Microsoft Excel and Outlook, as well as platforms such as Biwat, ABC, and HHAeXchange. I adapt quickly to new systems and enjoy helping teams stay efficient, organized, and on schedule.

Career Profile Experienced Call Center Professional with over 10 years of success in telemarketing, inbound/outbound sales, appointment setting, and lead generation. Proven track record working from a remote home office for the past 8+ years. Recognized for an outstanding phone presence, aggressive sales skills, and a results-driven work ethic. My experience includes over 8 years using a variety of auto-dialers and CRM systems , including Five9, Vicidial (with X-Lite), Salesforce, CallTools, GoHighLevel , and others. Work Environment * Fully equipped home office for remote work * High-speed internet and professional phone system

Operations and revenue leader with 14+ years of experience managing BPO and lead generation operations, including large-scale contact center environments and remote global teams. I specialize in building and optimizing lead generation and customer acquisition operations for companies working in real estate, sales, and outbound calling. My background includes leading multi-site operations, improving campaign performance, and aligning production teams with client success goals to drive measurable business results. I began my career at Teleperformance, where I progressed from agent to Operations Director, managing programs with hundreds of employees and supporting operations across multiple countries. Today, I work in a fully remote environment with U.S.-based teams and clients, coordinating call center operations overseas and ensuring performance, quality, and delivery standards are consistently met. My expertise includes: • BPO and call center operations management • Lead generation and outbound sales campaigns • KPI governance, reporting, and performance optimization • Client success and operational alignment • Process improvement and operational structure • Team leadership, coaching frameworks, and QA systems • Multi-site and offshore team coordination I’m particularly strong at stepping into existing operations, identifying performance gaps, and implementing practical solutions that improve efficiency, lead quality, and client satisfaction. If you’re looking for someone who understands both the operational and strategic sides of lead generation and BPO environments, I’d be glad to connect.