Hire the Best BPO Call Center Specialists
in El Salvador

Hello, My name is Nazry Dahbura, and I hail from the vibrant nation of El Salvador in Central America. With 14 years of dedicated experience in Business Process Outsourcing (BPO), mostly on the real estate niche, I have proudly served numerous US-based companies with unwavering commitment and excellence. As a seasoned real estate lead generation expert, I specialize in sourcing exclusive Off Market leads and transforming them into lucrative deals. Over the past three years, I've held the role of CEO at an REI lead generation firm, orchestrating comprehensive solutions encompassing cold calling, skip tracing, list management, managed SMS, and social media marketing. My expertise extends to administrative tasks like lead mining, web research, property comparables, and more, honed over seven years of mastery in cold calling and virtual wholesaling. My mission is to empower real estate entrepreneurs with the tools and knowledge needed to establish thriving lead generation platforms. With an extensive network of contacts and a deep understanding of industry providers and tools, I am primed to streamline your lead generation endeavors, sparing you the time and effort of navigating through the maze of options. Beyond lead generation, I offer tailored services to elevate your REI ventures. Whether you require training for your existing cold caller VA, assistance with REI WordPress niche sites, or expert guidance on running Facebook ad campaigns, I bring a wealth of experience and proficiency to the table. Proficient in CRM systems such as Go High Level, Clickup Podio, Sugar CRM, Zoho, and Monday.com, as well as various phone systems and dialers including Calltools, Readymode, RingCentral, Vicidial, and Mojo, I ensure seamless integration and operation at every stage of your project. With a steadfast commitment to delivering high-quality services, I guarantee your satisfaction and pledge to uphold the principles of honesty and responsibility in every endeavor. As a father of three, my dedication to excellence is fueled by my unwavering commitment to providing for my family. Aligned with US Central Standard Time and available for up to 12 hours a day, seven days a week, including graveyard shifts, I am ready to contribute to the success of your business. Thank you for considering my profile. I look forward to the opportunity to collaborate and contribute to your business goals. Sincerely, Naz Dahbura P.S. Attached below are additional skills and experiences that I bring to the table: Customer service Outbound sales (Telemarketing) Technical support Virtual assistance Chat support Community management Experience in B2B and B2C environments Advanced proficiency in Photoshop and Crello Video editing expertise And much more

Bilingual (English/Spanish) Administrative and Customer Support Professional with experience in remote environments supporting operations, billing, and client communication. I am skilled in managing tasks, coordinating workflows, and maintaining accurate data using CRM systems and administrative tools. I have experience handling billing processes, payroll support, and eligibility verification, while ensuring clear communication with clients and internal teams. I am highly organized, detail-oriented, and proactive in following up on tasks to keep processes running smoothly. I am proficient in Microsoft Excel and Outlook, as well as platforms such as Biwat, ABC, and HHAeXchange. I adapt quickly to new systems and enjoy helping teams stay efficient, organized, and on schedule.

Career Profile Experienced Call Center Professional with over 10 years of success in telemarketing, inbound/outbound sales, appointment setting, and lead generation. Proven track record working from a remote home office for the past 8+ years. Recognized for an outstanding phone presence, aggressive sales skills, and a results-driven work ethic. My experience includes over 8 years using a variety of auto-dialers and CRM systems , including Five9, Vicidial (with X-Lite), Salesforce, CallTools, GoHighLevel , and others. Work Environment * Fully equipped home office for remote work * High-speed internet and professional phone system

Bilingual (English/Spanish) Virtual Assistant & HR Support Specialist with 5+ years of experience supporting U.S. clients in recruiting coordination, onboarding, and high-volume administrative operations. Skilled in CRM management, candidate support, and the maintenance of compliant workflows in remote environments. I’m the person you can rely on to handle the details so you can focus on growing your business. ✅ What I can help you with: - Systems & Tools: Salesforce, SuperHuman, HubSpot, Zoho CRM, Zendesk Sell, GoHighLevel, Google Sheets/Excel, CRM documentation, scheduling tools - Operations & Support: Customer service (calls/email/SMS), case management, lead generation, data entry, PII handling, reporting & task prioritization If you’re looking for someone dependable who can jump in and start adding value immediately, I’m ready to help.

I am a dedicated customer service and technical support specialist with over three years of experience delivering outstanding service in fast-paced BPO environments. I’ve worked with leading companies like Teleperformance and Foundever, supporting a wide range of accounts including hotel reservations, residential internet and cable services, video games, and smart devices. Throughout my career, I have consistently met performance targets and exceeded customer satisfaction goals, earning recognition for my problem-solving skills, technical knowledge, and ability to connect with customers. I have hands-on experience using tools such as Zendesk, Salesforce, live chat platforms, and ticketing systems to manage and resolve customer issues efficiently. ✅ My Services Include: -Live chat, email, and phone support -Tech support for SaaS, apps, and smart devices -Help desk setup & optimization (Zendesk, Salesforce) -Ticket handling, escalation management & knowledge base updates I bring a strong technical foundation (BTech in Electromechanics) and excellent communication skills (Diploma in English) — the perfect combo for solving problems quickly and clearly. Known for my patience, empathy, and attention to detail, I consistently exceed KPIs and deliver support that customers remember. 💼Available for long-term freelance projects ⏰ Flexible hours

I am a customer service representative with 19 years of experience over phone and emails and 4 years of experience in walk in departments. While working from home at my previous company as a scheduler specialist. I developed my expertise in scheduling and customer service. While growing these skills, I stood out due to my consistency, willingness to learn new things and taking feedback. I also completed several trainings, through which I successfully evolved. My objective is to further apply these abilities while simultaneously learning new capabilities. After reviewing my personal profile and resume, I hope that you are able to observe my qualifications and my potential as a candidate. I am excited to further elaborate on how my specific skills and professional experiences will benefit your organization. Please contact me to organize a convenient meeting date and time. If you need any additional information, do not hesitate to get in contact with me. Thank you for your time and consideration.