Hire the Best Email Support Freelancers
in El Salvador

Hello, my name is Marcela Martinez; I live in El Salvador-Central America; I was born in 1991, which means I am now 35 years old. I speak Spanish, which is my native tongue, and English with a high level of professionalism. I am an enthusiastic bilingual freelancer and like to work hard to achieve my dreams and goals. I believe in transparency and dedication. I am a self-motivated and proactive person. One of my best skills is that I am a multitasker. I am good at accomplishing multiple tasks at the same time. I have experience in different fields, such as Virtual assistants, data entry, sales, chat, email, and customer service call processing. I also know various tools such as Zendesk, Salesforce, Excel, Google Sheets, Google Docs, Google Drive, Gmail account handling, etc, I have experience in Health, Dental industry, Shooping account Transportation services, claims, billing, benefits, coverage, placing orders, monitore orders etc. My core values ​​are: - Commitment - Integrity - Respect for myself and others - Self - motivation I look forward to joining a company where I can feel supported and practice all the skills I learned on the journey; I focus on everything I do in life, so I firmly believe that I have excellent skills that can be used to help a great the company! Thanks for reading, Marcela Martinez.

I’m a results-driven professional with 15+ years of experience in customer service, team supervision, and corporate training. Throughout my career, I’ve successfully worked with international clients and guided teams in high-pressure environments, ensuring excellent customer experiences and operational success. 🔹 What I Do Best: Deliver exceptional customer support (email, chat, phone) with a client-first mindset. Train and mentor teams (up to 25 people) with engaging and practical learning programs. Design training materials (manuals, briefings, onboarding curricula) tailored to business needs. Lead remote projects with independence, time management, and adaptability. Drive donor engagement and fundraising strategies, turning plans into measurable impact. 🔹 Highlights of My Career: Learning Service Specialist at Webhelp (El Salvador & Colombia): Trained hundreds of new hires, built training programs, and directly supported client operations. Operations Supervisor at Webhelp (AVIANCA): Led a team in the LifeMiles loyalty program, improved KPIs, and ensured compliance with service goals. Plan International: Spearheaded local donor acquisition campaigns, strengthened community engagement, and enhanced planning strategies. Freelancer (Real Estate Academy, Miami – Remote): Developed business strategies, handled international clients independently, and thrived in a fully remote environment. 🔹 Certifications & Skills: Emotional Intelligence | Train the Trainers | Change Management Customer Service | Leadership | Remote Work | Problem-Solving | Communication Advanced English (Fluent in Spanish & English) ✨ If you need someone who can support your business, train your team, or improve your customer service processes, I’m here to help. I bring a calm yet proactive approach, always focused on results, quality, and growth.

Are you looking for a proactive partner to streamline your operations and elevate your customer experience? With over 6 years of experience in high-pressure environments (including 4 years as a Call Center Supervisor), I bring a leadership mindset to every project. I don't just complete tasks; I optimize processes to save you time and ensure your business runs like a well-oiled machine. As a 100% Job Success freelancer, I specialize in bridging the gap between complex administrative needs and seamless execution. My background in leadership means I am highly organized, detail-oriented, and capable of managing teams or projects with minimal guidance. How I can help your business grow: Operations & Project Management: Streamlining workflows using Google Workspace, CRM systems, and PM tools. High-Level Customer Success: Leveraging my supervisor background to handle complex client relations and quality assurance. Bilingual Executive Support: Professional, fluent communication in both English and Spanish for global operations. Data & Logistics: Managing data entry, scheduling, and remote support with 100% accuracy. My goal is to take the operational weight off your shoulders so you can focus on scaling. I am approachable, tech-savvy, and committed to delivering results that exceed expectations.

Hi! My name is Bitia and I am eager to work with you, I have worked as a customer service representative for over a year during that time I developed abilities to do call handling, email handling and appointment setting in order to fulfill my jobs succesfully I always incorporate empathy and the goal to keep both the customer and the company completely satisfied; because of my customer oriented abilities I got ascended to Resolution Specialist which I did as a supervisor over the phone which helped me evolved my customer service abilities to customer retention; I love to talk and help people solve their doubts or issues. I have a degree in Education, while I was at the university I was a teacher's assistant at a class of Reading and Conversation in English I, as well I have given English tutoring and classes as a freelancer to children, teenagers and adults. I have also done translations from English to Spanish and viceversa which it is my degree's specialization. I was a sales and administrative manager in a family business from that experience I learned to do appointment settings and customer handling. I love languages and that is why I am always trying to acquire more knowledge in various languages, my native language is Spanish and I have advance knowledge of English and basic knowledge of both Japanese and French. I am a self-taught chef, I love to cook and bake specially when it is something healthy and always made with love. From all my working experiences I have learned to go the extra mile and do more than what I am expected, I love to do things before I am expected. My motto is "Always love what you do and you'll suceed" If you want to know more about me, give me the opportunity to help and improve your company with my skills. Have a great day!