Hire the Best Customer Service Representatives
in El Salvador

Results-driven Team Leader with over 2 years of leadership experience and a strong background in customer support and sales operations. I’ve managed high-performing teams across chat, phone, and email channels, specializing in KPI improvement, coaching underperforming agents, and handling customer escalations with professionalism and empathy. Currently leading a support team at a U.S. based client, where I manage 10+ agents and drive continuous performance improvement through data-driven insights, structured coaching, and engagement strategies. What I bring to your project: • Proven experience with KPI management (AHT, CSAT, QA, attendance, productivity) • Coaching & performance development to help agents reach targets • Escalation handling and root cause analysis to improve customer experience • Process documentation & reporting for operational visibility • Bilingual support (English–Spanish) for U.S. and Latin American markets I’m seeking part-time or project-based opportunities where I can use my leadership and customer service expertise to optimize team performance, improve metrics, and elevate customer satisfaction. Let’s connect and discuss how I can help strengthen your operations and achieve your service goals.

I've been in the call center industry for +10 years already so throughout my career I've worked in different positions for different campaigns such as Customer service, Sales, Tech support, Back Office, Chat/Email support and Virtual Assistant. I'm a very outgoing person, proactive, a fast learner and someone who really loves new challenges!

I have worked for over 10 years in the customer service field, I have experience on finance customer care, I worked as a bank teller, after the bank teller experience I got a job as customer service representative in a call center and I used to handle interactions by phone with customers helping them to place orders, take by phone payments and provided tech support for a department store web site.

¡A warm welcome to everyone! I'm a customer service & assistant professional pursuing a professional certification in project management by Google. My experience in different roles mostly remote and the skills I'm learning in management is the perfect combination for roles like virtual assistant, project manager assistant, admin assistant or any other role in the field.

I'm a bilingual Virtual Assistant and Customer Support (Spanish/English) with over 10 years of experience in customer service, virtual assistance, Receptionist and administrative task — supporting teams , companies and clients across different time zones. I Especialize in: - Managing Emails and Calendars - Live Chat, Email, and phone support - Spanish - English Translation - Data Entry and reporting ( Google, Excel) - CRM and Admin tools Im known for being proactive , detailed oriented , and reliable, I genuinely care about deliving excellent service base on the are that im providing support and creating strong client relationship Im looking for long term or part time remote opportunities, let´s see how can I support your team

Bilingual professional (Spanish-English) with extensive experience in customer service, sales, and administrative support across international call centers and back-office operations. In healthcare insurance, assisted clients with benefits, scheduled medical appointments, and coordinated travel for healthcare visits. In online banking, supported customers with transfers, unauthorized charges, disputes, card activations, and secure account access. In telecommunications, managed new line and device activations, and provided technical support for call connectivity and internet access. As a collections agent, handled medical and administrative accounts related to workers’ compensation, verifying balances, confirming billing statuses, managing appeals, and ensuring proper case closure. In consultative sales, identified customer preferences through strategic questioning, tailored subscription plans, and successfully closed sales, strengthening persuasive communication, negotiation, and trust-building skills. Recognized for empathy, problem-solving, and efficient process management, consistently achieving high customer satisfaction and loyalty across healthcare, banking, telecommunications, and entertainment sectors.