Hire the Best Reports Freelancers
in El Salvador

💼 Top Rated Freelancer | 100% Job Success | UX & Customer Experience Auditor I help companies improve their websites, mobile apps, and digital customer journeys by identifying usability issues, friction points, and service gaps before they impact customer satisfaction and revenue. My background combines Customer Experience, Aviation Operations, Manual QA Testing, Mystery Shopping, and AI-powered support optimization, allowing me to evaluate digital experiences from both a technical and real customer perspective. Instead of simply reporting bugs, I deliver structured, executive-ready reports that help businesses understand **why users struggle, where they abandon the journey, and which improvements should be prioritized first.** Core Services 🔍 UX & Customer Journey Audits I evaluate websites, mobile apps, and digital platforms as a real customer would. Deliverables include: • Executive Summary • Customer Journey Review • UX & Usability Findings • Annotated Screenshots • Severity Assessment (High / Medium / Low) • Prioritized Recommendations ✅ Manual QA Testing • Functional Testing • Regression Testing • User Acceptance Testing (UAT) • Website & Mobile App Testing • Cross-browser and device validation 📊 Customer Experience & Mystery Shopper Evaluations • Digital Mystery Shopping • Customer Journey Analysis • Service Quality Audits • Customer Support Evaluation • CX Diagnostic Reports ✈️ Aviation & Airline Claims Consulting Leveraging extensive experience in airline operations and passenger rights support. Services include: • Airline Claims Analysis • Passenger Rights Documentation Review • Service Recovery Strategies • Operational Process Review 🤖 AI Support & Workflow Optimization • AI Chatbot Testing • Conversational Flow Evaluation • Spanish Voice Data Collection • Customer Support Workflow Optimization What Clients Receive ✔ Executive-level reports ✔ Actionable recommendations ✔ Visual evidence with annotated screenshots ✔ Clear prioritization of issues ✔ Business-focused insights—not just bug lists I enjoy helping businesses see their products through the eyes of real users and transforming those observations into practical improvements that enhance customer experience, reduce friction, and support business growth. If you're looking for someone who combines analytical thinking, customer experience expertise, and structured reporting, I'd love to learn more about your project. Send me a message, and let's build a better experience for your users together. 😊

Hello, my name is Marcela Martinez; I live in El Salvador-Central America; I was born in 1991, which means I am now 35 years old. I speak Spanish, which is my native tongue, and English with a high level of professionalism. I am an enthusiastic bilingual freelancer and like to work hard to achieve my dreams and goals. I believe in transparency and dedication. I am a self-motivated and proactive person. One of my best skills is that I am a multitasker. I am good at accomplishing multiple tasks at the same time. I have experience in different fields, such as Virtual assistants, data entry, sales, chat, email, and customer service call processing. I also know various tools such as Zendesk, Salesforce, Excel, Google Sheets, Google Docs, Google Drive, Gmail account handling, etc, I have experience in Health, Dental industry, Shooping account Transportation services, claims, billing, benefits, coverage, placing orders, monitore orders etc. My core values ​​are: - Commitment - Integrity - Respect for myself and others - Self - motivation I look forward to joining a company where I can feel supported and practice all the skills I learned on the journey; I focus on everything I do in life, so I firmly believe that I have excellent skills that can be used to help a great the company! Thanks for reading, Marcela Martinez.

I am a bilingual Computer Science Engineer with a Master’s degree in Big Data Analytics, specializing in Cloud Technologies, Data Science, and Business Intelligence. My expertise spans data engineering, data analysis, big data, cloud solutions, and teaching, allowing me to bridge technical depth with business impact. I have professional experience across HR/IT, banking, and telecommunications, where I have delivered data-driven solutions, supported cloud-based platforms, and contributed to operational and analytical improvements. I began working professionally while completing my university studies, which strengthened my ability to manage complex workloads, adapt quickly, and deliver results in fast-paced environments. Currently, I work as a freelance Microsoft 365 professional, supporting organizations globally. I also work as a Data Scientist and serve as a university lecturer, teaching both undergraduate students and working professionals. My work focuses on Microsoft 365 support, data analysis, business intelligence, cloud solutions, and process optimization—helping organizations improve decision-making and operational efficiency through technology. I value continuous learning, accountability, and collaboration, and I am motivated by opportunities to work with international teams to solve complex problems and create measurable impact.

Brand & Design Architect | 20 Years Enterprise Experience | Former Director @ TELUS Digital I've spent 20 years solving the design problems that don't have easy answers. Not "make this look better," but "our IPO is in three weeks and the SEC filing needs to be print-ready," or "we have 70,000 employees in 20 countries and the parent company just changed the logo again," or "our sales team is burning out rebuilding the same deck from scratch every time." That's the work I was brought in for, first as a freelancer, then as Brand & Design Director at TELUS Digital for 13 years. I directed the visual strategy for the largest tech IPO in TSX history. I built the governance framework that kept a global subsidiary legally compliant during a high-stakes font licensing exposure most of the organization didn't know existed. I reduced presentation build times by 60% for a global sales team that had never used a collaborative tool in their lives. What this means for you: I don't need to be taught your business, managed through the process, or asked twice. I read the brief, ask the questions that matter, and deliver work that holds up under C-suite scrutiny. My core work: — Information architecture & document design. Strategic systems, investor materials, executive reports, B2G proposals, and compliance documents engineered for cognitive clarity, not decoration — Enterprise DesignOps. Figma and Google Workspace systems, tokenized design libraries, SSOT environments, and governance frameworks that scale across global teams — Brand architecture. Zero-to-one brand systems with full developer handoff, WCAG AAA compliance, and the strategic positioning work that happens before a single pixel is placed — High-stakes print production. SEC filings, financial documents, 300+ page InDesign layouts with GREP automation, and zero-defect prepress for financial printers I'm bilingual in English and Spanish, which matters more than people expect when you're working across global teams or Latin American markets. I'm four months into freelancing after 13 years in-house. My track record is short on Upwork but long in the real world, and the clients who've taken a chance on that have not been disappointed. If you have a project where the stakes are real and the brief is complex, I'm the right person. Top 3% Global Talent - Toptal | 100% Job Success Score | 5-star reviews

Hi there! I'm Sara Lara, a professional Administrative Assistant and Data Entry Specialist with over 7 years of experience supporting businesses remotely. I specialize in keeping things organized, accurate, and on time — whether it's managing databases, handling emails, or producing clean and reliable reports. Here’s what I bring to your project: ✅ Accurate and fast data entry ✅ Professional handling of emails and written client communication ✅ Management and updating of databases, reports, and records ✅ Support with calendar scheduling, file organization, and other admin tasks ✅ Flexible availability and 100% remote-ready. If you're looking for a dependable freelancer who values precision, communication, and productivity — I’m here to help! Let’s get your tasks handled with care and efficiency. ✨

A multi-faceted Senior Software Engineer adept at managing concurrent projects. Known for diving into challenges and crafting innovative solutions. Decisive leader and team collaborator, committed to results-driven outcomes. Skilled in .NET Technologies and Agile/SCRUM methodology, with over 17 years of client-centric software design, troubleshooting, and delivering cutting-edge solutions, ensuring exceptional client satisfaction.