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in El Salvador

Good design makes a brand look nice. Strong branding with a well-thought strategy behind it is what makes people trust you, remember you, and choose you over competitors. That’s the difference I focus on. I’m a Top Rated brand designer with a 100% Job Success score, helping businesses create brand identities that feel polished, intentional, & built to support long-term growth. I don’t approach projects as “just design.” I think a lot about positioning, customer perception, brand value, and how a business should present itself in order to stand out. My work includes: • Logo Design • Brand Identity Design • Brand Guidelines • Packaging Design • Social Media Design • Marketing & Sales Materials Let’s build something strong! -Patricia

💼 Top Rated Freelancer | 100% Job Success | UX & Customer Experience Auditor I help companies improve their websites, mobile apps, and digital customer journeys by identifying usability issues, friction points, and service gaps before they impact customer satisfaction and revenue. My background combines Customer Experience, Aviation Operations, Manual QA Testing, Mystery Shopping, and AI-powered support optimization, allowing me to evaluate digital experiences from both a technical and real customer perspective. Instead of simply reporting bugs, I deliver structured, executive-ready reports that help businesses understand **why users struggle, where they abandon the journey, and which improvements should be prioritized first.** Core Services 🔍 UX & Customer Journey Audits I evaluate websites, mobile apps, and digital platforms as a real customer would. Deliverables include: • Executive Summary • Customer Journey Review • UX & Usability Findings • Annotated Screenshots • Severity Assessment (High / Medium / Low) • Prioritized Recommendations ✅ Manual QA Testing • Functional Testing • Regression Testing • User Acceptance Testing (UAT) • Website & Mobile App Testing • Cross-browser and device validation 📊 Customer Experience & Mystery Shopper Evaluations • Digital Mystery Shopping • Customer Journey Analysis • Service Quality Audits • Customer Support Evaluation • CX Diagnostic Reports ✈️ Aviation & Airline Claims Consulting Leveraging extensive experience in airline operations and passenger rights support. Services include: • Airline Claims Analysis • Passenger Rights Documentation Review • Service Recovery Strategies • Operational Process Review 🤖 AI Support & Workflow Optimization • AI Chatbot Testing • Conversational Flow Evaluation • Spanish Voice Data Collection • Customer Support Workflow Optimization What Clients Receive ✔ Executive-level reports ✔ Actionable recommendations ✔ Visual evidence with annotated screenshots ✔ Clear prioritization of issues ✔ Business-focused insights—not just bug lists I enjoy helping businesses see their products through the eyes of real users and transforming those observations into practical improvements that enhance customer experience, reduce friction, and support business growth. If you're looking for someone who combines analytical thinking, customer experience expertise, and structured reporting, I'd love to learn more about your project. Send me a message, and let's build a better experience for your users together. 😊

I am a bilingual Computer Science Engineer with a Master’s degree in Big Data Analytics, specializing in Cloud Technologies, Data Science, and Business Intelligence. My expertise spans data engineering, data analysis, big data, cloud solutions, and teaching, allowing me to bridge technical depth with business impact. I have professional experience across HR/IT, banking, and telecommunications, where I have delivered data-driven solutions, supported cloud-based platforms, and contributed to operational and analytical improvements. I began working professionally while completing my university studies, which strengthened my ability to manage complex workloads, adapt quickly, and deliver results in fast-paced environments. Currently, I work as a freelance Microsoft 365 professional, supporting organizations globally. I also work as a Data Scientist and serve as a university lecturer, teaching both undergraduate students and working professionals. My work focuses on Microsoft 365 support, data analysis, business intelligence, cloud solutions, and process optimization—helping organizations improve decision-making and operational efficiency through technology. I value continuous learning, accountability, and collaboration, and I am motivated by opportunities to work with international teams to solve complex problems and create measurable impact.

Hi 👋. Thank you for paying attention to my profile. 😃😃😃 🏆 Top Rated at Upwork Pro Developer 🏅 14,000+ Hours Worked on Upwork ✅ 350+ Successful Projects ⏳Availability: 40+ hr/week ============================================================== My last 10 successful development projects carried out this month. 😃👌🙌 ============================================================== ➡️ levelshealth.com ➡️ contentatscale.ai ➡️ blankethomes.com ➡️ global.la ➡️ marvingroup.com (MEC, MTC, MLS, FLYER DEFENSE) USA ➡️ bakadesuyo.com ➡️ codence.com ➡️ bucketlistbombshells.com ➡️ letocollection.com ➡️ thornevet.com Edgardo in a few words Full stack developer with more than 9 years of experience, Edgardo besides being a developer Full stack shares skills as a UX / UI web designer, which allows him to create incredible user experiences. Previously he stood out as Development Leader for the company Avalogics. At this moment he is working for large companies of international clients in a freelancer way. Edgardo is standing out among the great companies of frelancer such as Upwork and Workana being thus among the best in each of them. He has worked with several technologies to develop web solutions. He has specialized in the development of rich web applications in PHP using Laravel Framework. He has extensive experience in technologies such as PHP, Laravel (5-10v), HTML / CSS3, JavaScript, Ajax, jQuery, Vue.js, Node.js, TypeScript, AWS EC2, AWS Lightsail AWS Route s3, AWS CloudFront , Wordpress, Woocomerce, Divi. Clickfunnels, Shopify, Zipify , Nopcommerce, Clever Cloud, Elasticsearch Kibana, Git, Linux, Mysql, Adobe Business Catalyst, Consumption of apis, CRM Leaspedia, among others. He has practical experience in web servers such as Apache, IIS. You can expect a professional attitude and a clean code from him, that are reusable for a future purpose. He has spent the last 3 years as an autonomous developer and is the person to whom many agencies that develop products for their clients. He has had the experience of working in all kinds of projects, from the creation of a Landing page to the creation of WebApss of electronic commerce, employment platforms and the creation of CMS for the manipulation of content publications. Project Management experience with JIRA, Asana, Meistertask, Teamwork and many other tools. Fast and reliable Extremely responsible, dedicated and always motivated to learn and do what he loves most: a good code. Edgardo is currently learning : Google Cloud Platform