Hire the Best Chronus Specialists

I am a Bachelor of Science in Information Technology graduate with hands-on experience in both healthcare administration and technical support, specializing in delivering accurate, organized, and efficient virtual assistance in fast-paced environments. What I do best: Administrative Support Data Entry & Data Management Microsoft Excel & Google Sheets Email & Calendar Management Internet & Online Research Medical Records Management Data Annotation Document Processing During my OJT at PDOHO Laguna, I gained practical experience in healthcare office operations, where I supported administrative workflows, encoded and managed patient and medical-related records, and assisted in documentation processes for programs such as MAIPIF. This role strengthened my attention to detail, data accuracy, and understanding of healthcare documentation standards in a public health setting. I also worked as a Technical Support Representative at NEXTVAS Inc., where I handled client concerns through a ticketing system, coordinated issue escalations, and supported troubleshooting for system and hardware-related concerns in an automation environment. This experience enhanced my problem-solving skills, communication, and ability to manage structured workflows under pressure. My goal is to provide professional and dependable virtual administrative support by understanding and meeting each client's unique needs. I am committed to delivering accurate documentation, maintaining organized records, streamlining administrative workflows, and providing reliable virtual support that contributes to smooth day-to-day operations and helps clients achieve their goals.

🚀Top Rated Customer & Technical Support Specialist with 6+ years of experience supporting customers, troubleshooting technical issues, and improving business processes for US-based companies. My background includes customer support, technical support, healthcare, dental SaaS, insurance operations, and workflow automation. Most recently, I worked for 3 years with a US-based dental technology company, providing customer and technical support, resolving software issues, assisting users, and ensuring a seamless customer experience. I specialize in: ✅ Customer Support • Email, Chat, and Phone Support • Customer Onboarding & Training • Ticket Management • Customer Success & Retention • Escalation Handling ✅ Technical Support • Software Troubleshooting • User Account Support • Issue Investigation & Resolution • System Configuration Assistance • Documentation & Knowledge Base Creation ✅ Insurance & Administrative Support • Claims Follow-Up • Denial Management • Payment Posting • Insurance Verification • Customer Account Management ✅ Automation & Process Improvement • Zapier & Make Automations • Jotform & Typeform Development • CRM Integrations • Workflow Optimization • Automated Notifications & Follow-Ups Tools & Platforms: Zendesk • Freshdesk • HubSpot • Salesforce • Jotform • Typeform • Zapier • Make • Google Workspace • Microsoft Office • Slack • Asana • ClickUp Why clients hire me: ✔ Strong written and verbal communication ✔ Reliable and responsive ✔ Detail-oriented and organized ✔ Fast learner and problem solver ✔ Experienced with US-based customers and business processes If you're looking for someone who can support your customers, resolve technical issues, improve workflows, and become a valuable long-term member of your team, I'd be happy to discuss your needs. Let's connect.

E-commerce founders bring me in when their Zendesk or Gorgias ticket queues start outrunning their teams. Six years in, I've cleared 2,000+ tickets in a single peak season while holding a 95% CSAT score. A consistent first contact resolution rate under volume pressure, and reduced inbound ticket load within the first 30 days by building escalation flows, QA frameworks, and self-service knowledge bases that operate without constant supervision. I don't just handle support. I build the infrastructure that makes high-volume support manageable, and the documentation that makes it repeatable. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲👇👇👇 🗂️ Tools I work with daily Zendesk · Freshdesk · Gorgias · HelpScout · Intercom · Front · Shopify · HubSpot · ClickUp · Notion · Linear · Asana · Slack · MS Teams · Google Workspace · Microsoft Excel · Zapier · Claude · ChatGPT · Gemini · Discord · Loom 🛒 E-Commerce & Customer Operations I've managed end-to-end Shopify operations covering order fulfillment, inventory forecasting, chargebacks, and dispute resolution across single-SKU DTC brands and multi-warehouse logistics environments like Portless and Dealersend. I know how back-end decisions ripple into the customer experience before the first complaint reaches the queue, which means I fix problems at the source rather than after they've already landed. 🎧 Customer Support, CX Strategy & CRM Proficient in Zendesk, Freshdesk, Gorgias, HelpScout, Intercom, and Front. I build support systems around SLA management, multi-channel escalation, ticket routing, and quality audits. Whether you're running a lean two-person team or scaling to handle thousands of daily interactions, the system I set up grows with you, not against you. 🤖 AI & Automation I use Claude, ChatGPT, Gemini, and Zapier to automate repetitive workflows, reduce manual ticket handling, and surface insights from your support data. The goal isn't to replace the human touch. It's to protect it by making sure your team spends time on the interactions that actually need a person. 🔧 Technical Support & Documentation With a foundation in HTML, PHP, C#, and IT analysis, I bridge the gap between your support queue and your engineering team. I write SOPs clear enough for a new hire on day one, escalate bugs with enough context that developers don't need follow-up questions, and resolve technical issues before they become patterns in your reviews. 𝗪𝗵𝗼 𝗜 𝘄𝗼𝗿𝗸 𝗯𝗲𝘀𝘁 𝘄𝗶𝘁𝗵 E-commerce founders and operations managers who are past the "figure it out as we go" stage and need someone who can own the support function, not just fill a seat in it. SaaS companies that want a support specialist who understands the product layer, not just the ticket layer. Teams that value clear documentation, honest communication, and a bias toward fixing the root cause instead of patching the symptom. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 Tickets handled with care and speed. Escalations that come with context, not just a forwarded email. SOPs written clearly enough that you never have to explain the same process twice. A support operation that runs well even when you're not watching it. Most clients see a measurable drop in ticket volume or resolution time within the first 30 days. If you have a specific backlog, a broken workflow, or a support system held together with duct tape, send me a message with the details. I'll respond with a concrete plan, not a pitch deck.

Work Summary: Experienced Nurse Manager with a comprehensive background in clinical supervision, call center operations, and patient care management across multiple healthcare settings. With extensive expertise in overseeing medical practice call center teams, patient scheduling, and clinical operations, I ensure seamless communication between patients, healthcare providers, and insurance companies to optimize patient care and satisfaction. In my role, I lead and supervise a team handling inbound and outbound calls for four clinics, ensuring efficient patient intake, processing, and follow-up. I manage scheduling with Primary Care Physicians (PCPs) and specialists, oversee medication refills, diagnostics, and ensure timely chart documentation and completion. I work closely with Workers’ Compensation, referral coordinators, and PCPs’ offices to facilitate referrals, authorizations, and diagnostic testing, ensuring smooth coordination of patient care. My clinical oversight extends to ensuring compliance with regulatory standards, including JCAHO and HIPAA, while monitoring Call Center performance metrics to identify areas for improvement. I provide hands-on leadership and training for new employees, particularly in Electronic Medical Records (EMR) systems such as Practice Fusion, Athena, Dr. Chrono, and eCW. Additionally, I manage pharmacy operations, including medication refills, and support the clinical team in ensuring efficient diagnostic testing and timely results. With a strong focus on patient satisfaction and quality care, I act as a liaison between patients and healthcare providers to ensure timely processing of referrals and insurance authorizations. I’m also responsible for staff recruitment, training, and retention, fostering a collaborative and patient-centered environment within the clinical operations team.. SKILLS Patient clinical care. EHR Documentation & Charting (Dr Chrono, eCW, Practice Fusion, Athena). Referral Coordination & Management (PCPs & Specialists offices). Clinical Care Coordination between pharmacies, diagnostic centers, referral hospitals, PCP offices, patient transportation, SNF Case Managers etc. Charting and Documentation (EMR). Medical records review/ Patient chart audits. Insurance Verification & Authorization (Availity, Insurance Carriers). Patient appointment scheduling/rescheduling,cancellation. JOB RESPONSIBILITIES -Use of EHR systems such as Dr Chrono, eCW, Athena, Practice Fusion, in clinical documentation Clinical care coordination in ensuring smooth patient transitions between healthcare providers, PCPs, specialists and monitoring patient outcomes Use of EMR systems in patient scheduling, rescheduling, cancellations, chart creations/updates Patient Advocacy through representing patients’ needs and ensuring they have access to the resources, treatments, and care they require such as social services, pharmacies, diagnostic and imaging centers, law offices (motor vehicle claims, LOP cases), specialist referrals etc Act as a liaison between patients and healthcare providers to facilitate referral processing, ensuring correct referral authorization numbers, correct office codes 99204 & 99214, allowable number of office visits and a satisfying range of Dates of Service. Train and mentor new employees on clinic’s best practices and the use of the electronic medical record (EMR) system in scheduling patient appointments, slack & G Suite in routing patient communication to doctors and using Voice Edge in making inbound and outbound calls. Leads and Supervises Call Center Operations for all inbound and Outbound calls to four clinics Leads and manages clinical operations for Sickle Cell Infusion department, guiding a team of Call Center agents in routing inbound call inquiries regarding prescription refills, pending diagnostics tests and results reporting, patient scheduling for follow up visits and infusion/IV administration. Directs and supervises patient scheduling in over four different clinical location sites (Florida_Hollywood, Tallahassee, Jacksonville, Orlando) ensuring that patients are scheduled with an in network providers and seen with by the correct Provider. Coordinates with Law Firms in processing Compulsory Medical Examination, Personal Independence Payment, Workers Compensation and Letter Of Protection clients appointments, retrieval of diagnostic tests for Provider visits, facilitating call conferences between Attorneys and Providers and coordinating with Clinical Front Desk Staff in ensuring all Law Firm client cases are completed