Hire the Best CSDC Systems AMANDA Specialists

I'm a client-facing professional with over 17 years of experience across customer service, triage interviews, onboarding, and enrollment. I specialize in guiding prospects and new clients through video calls, making them feel heard, understood, and excited to move forward. I’ve supported founders, coaches, and service-based teams by leading triage, onboarding, and client check-in calls often using tools like Zoom, GoHighLevel, Salesforce, and Freshdesk. Whether it's answering pre-sale questions, gathering critical onboarding data, or following up with warm leads, I know how to build trust and keep people engaged. I’m confident working independently, across US, EU, and AU time zones, and I'm available up to 60 hours per week. If you need a professional who can speak with your clients, handle details, and represent your business with care, let's talk.

Top Rated Client Success & Enrollment Specialist | Virtual Assistant Results-driven administrative and client support professional with 13+ years of experience providing exceptional customer service, coordinating operations, and managing client relationships in fast-paced environments. Experienced in client onboarding, enrollment management, CRM administration, appointment scheduling, customer communications, record management, and process coordination. As a Client and Enrollment Specialist for a coaching company, I served as a primary point of contact for clients throughout their journey, ensuring a seamless onboarding experience, maintaining accurate client records, coordinating coaching schedules, tracking enrollments, and providing ongoing support to maximize client success and engagement. Known for strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering a high-touch client experience. Proficient in GoHighLevel, HubSpot, Google Workspace, Microsoft Office Suite, email management, data entry, reporting, customer support, and process improvement.

Most customer support agents wait for instructions; I don’t. I ask questions. I share feedback and propose changes. With 10+ years in customer service and sales, I’ve evolved into a Client Success and Operations support specialist who goes beyond handling tickets. In my recent work, I didn’t just support customers. I: ✔ Identified workflow gaps and suggested improvements ✔ Took on reporting and data tracking responsibilities ✔ Assisted in SEO-related tasks to support growth ✔ Proactively executed ideas—even before being asked I thrive in environments where I can take ownership, improve systems, and contribute beyond my role. Here’s what you can expect when working with me: • Reliable and professional customer support (email, chat, voice) • Organized reporting and insights to support decision-making • Proactive execution and a self-starter mindset • A partner who cares about your business, not just tasks If you’re looking for someone who can support your customers AND help improve your operations, let’s talk.

I'm a customer support and administrative professional with 8+ years of experience helping businesses run smoothly — from resolving complex technical issues to managing executive schedules to keeping ecommerce catalogs accurate. Customer Support I've delivered expert-level technical support for CPQ software platforms (Attainia, AutoQuotes, MicroD), consistently hitting SLA targets while tracking and documenting bugs for engineering teams. Earlier in my career, I handled technical troubleshooting and billing support for AT&T Uverse and DIRECTV, fielding everything from service outages to dispatch decisions. I'm comfortable across CRM and ticketing platforms including Salesforce, Zendesk, Zoho, and Jira. Executive Assistant I currently support a CEO with day-to-day operations, from bookkeeping and invoicing to fund allocation and internal processes like employee awards. I've also managed travel coordination and itinerary planning, and handled admin-heavy work like document verification, file organization, and petty cash management. Ecommerce / Shopify For a multi-brand sauna retailer, I run structured product detail page audits across 100+ SKUs, verifying specs against supplier sources, rewriting listings for accuracy and conversion, and resolving Shopify configuration issues (including product/variant bundling bugs). Tools: Salesforce, Zendesk, Zoho, Jira, QuickBooks, Shopify (Aris Product Options), Google Workspace, Microsoft Office I move fast, communicate clearly, and don't need hand-holding. If you need someone reliable to own support, admin, or ecommerce operations, let's talk. Customer Service Technical Support Customer Support CRM Management Zendesk Salesforce Administrative Support Virtual Assistant Executive Assistant Bookkeeping Data Entry Shopify Product Listings Ecommerce Content Quality Assurance

Tickets piling up? Customers waiting too long? Sales slipping through the cracks? I'm the person businesses bring in to fix that — and keep it fixed. 10+ years of experience delivering IT support, dispatch, sales, and customer service for U.S., Australian, German, Israeli, New Zealand, and Singaporean companies, with a consistent 5.0-star track record across every role. I adapt quickly, require minimal training, and take ownership from day one. 💻 IT Service Desk / MSP Dispatcher Ticket triage, SLA monitoring, and technician scheduling using ConnectWise Manage, IT Glue, Datto RMM, and CIPP — plus full Microsoft 365 admin (Azure/Entra ID, Exchange Online, Teams). I keep service boards moving and SLAs on track. 🔧 HVAC Customer Service & Dispatch End-to-end client support via phone, email, and chat — scheduling, permit processing, home warranty coordination (American Home Shield, First American, Cinch, and more), work orders, and payment processing in Housecall Pro. 📞 Sales & CRM Lead qualification, inbound/outbound calls, quote assistance, and upselling — with a track record of turning conversations into closed business and repeat customers. 📋 Virtual Assistant Calendar and inbox management, data entry, scheduling, and coordination across Google Workspace, Microsoft Office, and Teams/Zoom — the behind-the-scenes support that keeps your day running. 🛒 eCommerce & Social Media Shopify and WooCommerce store management, order/return processing, HubSpot/GoHighLevel/Freshdesk, plus social content creation, scheduling, and influencer outreach across Facebook, Instagram, TikTok, and LinkedIn. Clients describe me as reliable, detail-oriented, and easy to work with under pressure — someone who figures things out instead of asking for hand-holding. If you need someone who can step in and make an immediate impact, let's talk.

Results-driven professional with experience supporting cross-cultural communication and collaboration across Asia, Europe, and Australia. Adept at building strong professional relationships, coordinating with diverse stakeholders, and maintaining a high standard of professionalism in fast-paced environments. Recognized for being adaptable, detail-oriented, and solutions-focused, I bring a strong combination of communication skills, organizational ability, and a proactive mindset. I thrive in roles that require initiative, accountability, and the ability to manage responsibilities with efficiency and professionalism. My professional experience has strengthened my capabilities in client relations, operations support, problem-solving, and multitasking. I am highly committed to delivering quality work, fostering positive working relationships, and continuously improving both personally and professionally. I am passionate about continuous growth and committed to contributing to organizations that value excellence, collaboration, and meaningful impact. I am currently open to opportunities where I can leverage my skills, expand my expertise, and grow alongside a dynamic team.