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Rating is 4.8 out of 5.
4.8/5
based on 782 client reviews
  • $53 hourly
    • 5.0/5
    • (8 jobs)
    Hi, I’m Noelia, a dynamic Marketing Strategist and Project Manager with a passion for transforming big ideas into tangible results. With 5 years of experience at the intersection of marketing innovation and technical excellence, I help businesses not just meet their goals but exceed them. What I Bring to the Table: 🔹 Marketing Strategy & Execution: Crafting bold, data-driven campaigns that captivate audiences and deliver measurable ROI. 🔹 IT & Marketing Project Management: Leading cross-functional teams to deliver seamless, efficient, and impactful projects on time and on budget. 🔹 Cross-Disciplinary Expertise: Aligning marketing creativity with IT precision to create strategies that don’t just look good—they work. My Superpowers: ✅ Proven track record of driving results with growth in user engagement, project completion, and consumer conversion/satisfaction. ✅ Experience in rebranding efforts that refresh and revitalize audience perception. ✅ Innovator in creating marketing strategies that stand out in oversaturated markets. ✅ Experienced in mitigating risks and resolving conflicts to keep projects on track. ✅ Exceptional communicator, ensuring clarity across teams and stakeholders. ✅ Skilled at managing complex, high-stakes projects that require technical and strategic alignment. Why Work With Me? Because I don’t just strategize—I execute. Whether you’re scaling your brand, launching a new product, or streamlining operations, I deliver a perfect balance of creativity, technical expertise, and leadership to make your vision a reality. Let’s create something extraordinary. 💬 Send me a message, and let’s make your next project a standout success!
    Featured Skill Client Developers
    Agile Project Management
    Leadership Skills
    Market Research
    System Monitoring
    System Automation
    Brand Development
    Communications
    Customer Onboarding
    IT Project Management
    Client Management
  • $13 hourly
    • 4.9/5
    • (58 jobs)
    I bring extensive experience as an Executive and Personal Assistant with an Oil and Gas company for 9 years and as a Virtual Assistant for over 7 years. My professional training and skill set enable me to assist with your day-to-day tasks, freeing you to focus on more productive aspects of your business. I excel in multitasking and can provide valuable support to help your business run smoothly. I provide expert assistance in: - Lead Generation - Internet Research - Email Handling - Calendar Management - Google Suite - Social Media Management - Working knowledge in Xero and Expensify - Working knowledge in Quickbooks Timesheet, scheduling, and invoicing - Working knowledge in HubDoc - Advance knowledge in ClickUp - Advance knowledge in Monday.com - Advance knowledge in Hubspot I am extremely flexible with my schedule and always ready to take on new projects. My top priority is delivering high-quality work and meeting strict deadlines. Leadership is one of my strong suits, and I possess invaluable traits such as hard work, self-motivation, flexibility, reliability, and the ability to work well under pressure. I can lead a team with minimal supervision and am highly responsive to job priorities. Above all, I am determined to achieve success no matter what.
    Featured Skill Client Developers
    Time Management
    Flowchart
    Account Management
    Property & Equipment Lease
    Management Skills
    Human Resource Management
    Prospect List
    Customer Support
    Client Management
    Real Estate
    Lead Generation
  • $25 hourly
    • 5.0/5
    • (8 jobs)
    I have extensive experience with customer service via phone call, email, or chat. I also have a background with oubound calls for background verification check. I also supported administrative tasks including Human Resources role.
    Featured Skill Client Developers
    Candidate Sourcing
    Human Resource Management
    Job Posting
    Artificial Intelligence
    Client Management
    Candidate Interviewing
    Resume Screening
    Customer Support
    Administrative Support
    Customer Service
    ADP Workforce Now
    Recruiting
    Zoho CRM
  • $15 hourly
    • 4.8/5
    • (11 jobs)
    Experienced General Virtual Assistant Ready to Elevate Your Business! Are you seeking a dedicated, results-driven virtual assistant to streamline your operations and propel your business to new heights? Look no further! About Me: I pride myself on being hardworking, honest, and relentlessly goal-oriented. With a passion for exceeding expectations, I consistently deliver high-quality work, often ahead of schedule. Your satisfaction is not just a goal for me; it's my driving force. I thrive on building long-lasting, mutually beneficial relationships with my clients. Services Offered: 1. Dropshipping Virtual Assistant: Expertise in dropshipping operations and e-commerce platforms like Shopify, Amazon, Etsy and AliExpress. Proficient in social media management, content creation, and customer support. Confident in catering to both retail and wholesale customers, whether it's B2B or B2C. Skilled in product research, analysis, and launching successful marketing campaigns. Capable of managing order fulfillment, resolving issues, and engaging with customers across various channels. Experienced in: Entering invoices and bills to QuickBooks. Creating purchase orders, packing lists, shipping labels, carton labels, and price labels. Entering data and placing orders on 3PL (3rd Party Logistics) portals. Arranging freights and shipments. Generating various reporting documents on Excel. Maintaining e-commerce stores. Managing inventory and ensuring its maintenance. Assisting with various administrative roles as needed. 2. Real Estate Virtual Assistant: Specialized in real estate cold calling, appointment setting, and lead generation. Proficient in LinkedIn prospecting and CRM management to streamline your workflow. Experience in calendar management, administrative tasks, and CRM systems like Zillow Premier Agent CRM and HubSpot. 3. Administrative Assistant: Exceptional in creating comprehensive financial reports and proficient in bookkeeping. Skilled in social media management and scheduling posts to boost your online presence. Proficient in using Xero, QuickBooks, and Unleashed for seamless financial management. Why Choose Me? If you're tired of tedious tasks bogging you down, I'm here to lighten your load and inject fresh energy into your business. With a keen eye for detail and a knack for innovation, I'm committed to driving your success. Let's embark on this journey together and watch your business flourish. Reach out today, and let's make magic happen!
    Featured Skill Client Developers
    Order Tracking
    Project Management
    Light Bookkeeping
    Customer Support
    Facebook Ads Manager
    Product Listings
    Dropshipping
    Social Media Marketing
    AliExpress
    Administrative Support
    Client Management
    Accuracy Verification
    Social Media Content Creation
    Social Media Management
  • $20 hourly
    • 4.8/5
    • (8 jobs)
    Working as a Virtual Assistant has helped me gain and strengthen my abilities to give high-level administrative support to busy and successful lawyers across the United States over the years. I assist them in freeing themselves from routine tasks so that they can focus on more essential matters. I began my career handling inbound and outbound calls for mass tort cases as an intake specialist for almost two years. Right now, I support a busy lawyer as their executive and legal assistant. I am a tech-savvy and proficient in the following tools: Google Suits MS Office Smokeball Lawpay RingCentral including admin portal Docusign Quickbooks Online Canva I have strong interpersonal and collaboration skills and I am able to work with teams to get the job done. I am also a highly resourceful with great attention to detail, and a willingness to adapt to new and positive challenges rapidly. I am also a highly resourceful individual with an eye for detail and a desire to quickly adapt to new and positive challenges. So, if you're seeking for someone who is efficient and effective, don't hesitate to message me. Thanks for reading!
    Featured Skill Client Developers
    Personal Injury Law
    Medical Billing
    Medical Records
    Client Management
    Providing Information to Callers
    Draft Correspondence
    Online Research
    Meeting Agendas
    File Management
    Cold Calling
    Task Coordination
    Canva
    Legal Writing
    Customer Service
  • $16 hourly
    • 4.8/5
    • (17 jobs)
    ¿Necesitas ayuda con tu negocio digital? ¿Las horas no son suficientes? ¿Te gustaría mejorar la relación con tus clientes? Mi nombre es Lendy y soy el soporte para distintas actividades de tu negocio online, me enfoco en agencias de marketing, desarrolladores de cursos online, de distintas áreas. Te ayudo con la gestión y administración de tu proyecto. 📝 Servicio y atención al cliente y prospecto. Gestión de correo electrónico y aplicaciones móviles. Control de Agendas Digitalización de procesos. Transcripción de video o audio, Diseño de presentaciones en PowerPoint y CANVA, Redacción de documentos, Creación de propuesta de estrategias de marketing interno y externo para tu negocio Soporte en talleres, webinars y programas online., Diseño de miniaturas para YouTube, Asistente en diseño y gestión de proyectos digitales. Diseño de esqueletos de cursos o programas online educativos. Coach y sanación. Conocimiento en Kajabi, teachable, missive, Redes sociales Creación de textos para e-mail marketing Optimización de canales para YouTube. Apoyo en gestión de proyectos con la metodología SCRUM, INNOTATION GAMES TikTok edicción Project manager junior
    Featured Skill Client Developers
    Time Management
    Project Scheduling
    Project Management Support
    Client Management
    Administrative Support
    Training Online LMS
    Digital Project Management
    Supply Chain Management
    Instagram
    Kajabi
    Canva
    HR & Business Services
    Data Entry
  • $20 hourly
    • 5.0/5
    • (26 jobs)
    Hi future client, I'm Reham! 👋 A short background about me. A few years ago, I moved back to the Philippines where I graduated with a degree in Communication. Before freelancing, I was working as an Account Executive for an advertising company where I serviced multinational brands. I've been working remotely for a few years now. Last year, I was able to earn a Top-Rated Plus Badge in Upwork which is a testament to the quality of work I deliver and my professionalism. If you're looking for support in your business and needs someone you can count on - that person would be me. I am an expert customer service rep with experience in handling calls and emails and moderating social media comments. I am also experienced with project management and have managed projects and employees for several businesses already. You can also count on me for day-to-day assistance as I have years of experience working as an EA for C-level executives. I am focused, professional, and disciplined. I treat each contract with utmost diligence and give my best in everything that I do. I have the necessary equipment, back up internet and power source, and conducive office for work so it's easy to work with me.
    Featured Skill Client Developers
    Customer Service
    Marketing Operations & Workflow
    Search Engine Optimization
    Client Management
    Digital Marketing
    Project Management
    Account Management
    Social Media Management
    Project Timelines
  • $40 hourly
    • 4.7/5
    • (15 jobs)
    Hi everyone, welcome to my profile! As an experienced property manager and real estate agent specializing in short and long term rentals, I am excited to introduce myself and offer my services to support your business growth. With over 8 years of industry expertise and a keen understanding of the intricacies of property management, I am confident in my ability to elevate your properties to new heights of success. In addition to my extensive experience in managing reservations, optimizing listings, and ensuring exceptional guest experiences, I bring expertise in bookkeeping and QuickBooks management tailored to short-term rental businesses. My proficiency in financial tracking and reporting will provide invaluable support in maintaining financial health and maximizing profitability. Everyday tasks involved in this role, including: Providing exceptional guest communication and customer service Efficient calendar and pricing management Streamlining listings through channel managers Setting up automated messages for enhanced guest engagement Coordinating maintenance issues and scheduling contractors Ensuring smooth turnover by scheduling professional cleaners Effectively handling damage claim disputes Managing security deposit collection What sets me apart? Let me highlight some key aspects: 1. Extensive Expertise: With a proven track record of managing properties online, I have immersed myself in the intricacies of the industry. From managing reservations to optimizing listings and maximizing revenue, I understand the nuances required for success. 2. Mastering the Online Travel Landscape: I am well-versed in leveraging major online travel agencies (OTAs) such as Airbnb, VRBO, Trip Advisor, Expedia, Booking.com, Agoda, and more. My ability to navigate these platforms with finesse ensures your listings receive the visibility they deserve. 3. Seamless Integration: I have hands-on experience with various property management systems, including Streamline, IGMS, Hostaway, Guesty, and Wubook. This expertise guarantees a streamlined operation, eliminating administrative headaches and enabling you to focus on what matters most—delivering exceptional guest experiences. 4. A Passion for Hospitality: I genuinely enjoy connecting with guests, ensuring their comfort, and exceeding their expectations. My commitment to providing unparalleled service will leave a lasting impression on your guests, leading to positive reviews and repeat bookings. 5. Reliable and Resourceful: I thrive in fast-paced environments and excel under pressure. With experience managing over 200 properties concurrently, I possess the organizational skills, multitasking abilities, and problem-solving acumen necessary to handle any situation that arises promptly. 6. Comprehensive Support: From initial setup to ongoing maintenance and everything in between, I offer comprehensive support throughout the entire property management lifecycle. Whether it's handling guest inquiries, coordinating cleaning and maintenance services, or managing dynamic pricing strategies, I've got you covered. 🔹 Leading Online Travel Agencies (OTAs): Airbnb, Booking.com, VRBO, TripAdvisor, Expedia 🔹 Streamlining Operations and Channel Management: Guesty, Wubook, Turnoverbnb, Smartbnb, IGMS, Help Scout, Streamline, Hostaway, Guesty Buildium 🔹 Project and Task Management: Asana, Monday app, Trello 🔹 Communication and Collaboration: GroupMe, Help Scout, Mailchimp, Slack 🔹 Smartlock Apps and Security Cameras: August App, RemoteLock, Schlage, Kaba, Ring app, Ring Central, Blink, Ring app I am eager to bring my diverse skill set and dedication to excellence to your team and contribute to the continued success of your property management endeavors. Thank you for considering my application. Warm regards, Suzie
    Featured Skill Client Developers
    Client Management
    Hospitality & Tourism
    Microsoft Office
    Administrative Support
    Customer Service
    Task Coordination
    Management Skills
    Email Communication
    Chat & Messaging Software
    Time Management
  • $35 hourly
    • 5.0/5
    • (3 jobs)
    I'm a Highly motivated and positive individual with great organizational and communication skills. Customer service professional with 10+ years of experience, responding to all types of customer inquiries. I have the ability to manage multiple projects to ensure deadlines for deliverables are met. I enjoy building relationships with clients and seeing how much they can grow. I believe I'm a dedicated leader with excellent communication skills, and a candidate with a proven ability to work well both independently and as part of a team. I'm a passionate problem solver with the ability to manage projects on time and on budget. I'm a creative thinker with the ability to adapt to constantly changing environments. I truly believe I can be a valuable asset any team, I'm always eager to learn new skills and be a helpful hand to my team members. My creative side has led me to a Bachelor's degree in studio art. It has given me the opportunity to get my hands on different styles of art, from drawing, sculpture, printmaking, typography, film, and photography. I found my passion to be in photography and designing. My coursework gave me knowledge of black and white photography as well as color, lighting, history, Lightroom, and Photoshop.
    Featured Skill Client Developers
    Google Workspace
    Account Management
    Visual Merchandising
    Customer Service
    Quality Assurance
    Meeting Scheduling
    Client Management
    Organizational Structure
    Project Management
    Time Management
    Asana
    Business Development
    Communication Skills
    HubSpot
    Art & Design
  • $40 hourly
    • 5.0/5
    • (17 jobs)
    I am an Agile Project Manager/SCRUM Master. I have spent several years releasing and delivering highly complex technical software projects successfully, leading the projects and team at each of the Project Lifecycle. I can also help you as a Scrum leader and Jira Administrator. Jira is my primary tool for Project Management but I can work in any management tool. My skills include project planning, scheduling, budgeting, risk management, stakeholder management, and project team leadership. • Total 15+ years in IT industry. • Executed Roles of Scrum Master, Project Manager, Agile Coach. • Certified in SCRUM, ITIL, ISO. • Hold bachelors degree in Software Engineering. • Hold Masters degree Project Management and BI. • Highly skilled in Project Management and implementing Scrum framework. • Proficient in tools like MS project, Jira, Azue Devops Board, Kanban board. • Executed IT projects in Quality Assurance Testing and Cloud implementation. • Have in-depth knowledge in SQL, Microsoft Azure. Project Management Services: • Agile Project Management. • Agile Software development • Product Management • Project Coordination - Planning - Scheduling - Leadership - Execution - Documentation - Team Management • Stakeholder Management • Risk Management • Project Documentation • Business Analysis Services • Agile Project Management and Business Analysis • Project Management Software • Jira Admin Expert • Confluence Expert • Trello Board Expert • Planning and Monitoring • Specifying Requirements • Defining MVP • Setting Up the Collaboration Tools and Management Processes • Managing the Software Development
    Featured Skill Client Developers
    Management Skills
    Atlassian Confluence
    RESTful API
    SQL
    Microsoft Power BI
    Scrum
    Business Intelligence
    Product Backlog
    Business Management
    Project Management
    Jira
  • $35 hourly
    • 5.0/5
    • (11 jobs)
    I am an operations innovation strategist and freelancer ready, willing, and able to partner with you to make your business more efficient and profitable. My focus is taking work off your plate, allowing you to make more money and become more efficient daily. My best days are when I have to figure out and organize the process. I am thrilled to wear multiple hats and switch tasks and thoughts at a moment’s notice. I focus on standardizing your projects, backend, and operations to make your current business run well while you focus on growing your ideas and developing your next great idea. To do this, I will assess your existing business processes, determine where you need help, and build the organizational structures and strategies that will enable you to take a step back and let the operations run themselves. What makes me different is that I don’t believe that technology is not a fix if you don’t have the people and the process behind it. I work with online business owners, professional service organizations, and boutique agencies to build effective and efficient processes that align the people, processes, technologies, and strategies. I look forward to discovering your needs and helping you exceed your dreams. It’s a big project, but doing it will give you spare time. I know because in my spare time… I DRINK TOO MUCH COFFEE AND READ COMIC BOOKS
    Featured Skill Client Developers
    ClickUp
    Process Optimization
    System Advisor Model
    Process Engineering
    Project Scheduling
    Technical Project Management
    Process Documentation
    Process Development
    System Deployment
    System Analysis
    Business Operations
    Project Delivery
    Business Process Modeling
    Business Analysis
  • $22 hourly
    • 4.6/5
    • (18 jobs)
    I specialize in identifying and solving bottlenecks that hinder social media growth. With extensive experience working alongside COOs and executive teams, I streamline operations, uncover inefficiencies, and develop systems that drive measurable results. My focus is on building scalable strategies and best practices to break through plateaus, ensuring sustained growth and engagement across all social platforms. 𝐖𝐡𝐚𝐭 𝐈 𝐎𝐟𝐟𝐞𝐫: ✅ Comprehensive Social Media Management & Strategy Perfect for businesses looking for end-to-end social media management with a solid strategy. Perfect for businesses seeking to supercharge their social media presence. What’s included: 🔘 Comprehensive Social Media Management (Facebook, Instagram, LinkedIn, etc.) 🔘 Content Strategy and Planning 🔘 Social Media Content Creation and Scheduling 🔘 Community Management (Engagement, Reputation Building) 🔘 Basic Keyword Research & SEO Optimization 🔘 Ideal for: Small to medium-sized businesses looking to strengthen their social media visibility. ✅ Executive Management Support Package Ideal for companies aiming to accelerate growth through advanced digital marketing strategies. Tailored for CEOs, Executives, and Senior Management needing high-level assistance. What’s included: 🔘 Executive Support (Inbox Management, Client Communication) 🔘 Team Leadership and Delegation 🔘 Project Management (Planning, Assigning, Tracking) 🔘 Administrative Tasks & Scheduling 🔘 Travel and Meeting Arrangements 🔘 Reporting and Data Insights 🔘 Ideal for: Executives who need more bandwidth to focus on strategy and growth while offloading administrative and project-related tasks. ✅ Project Leadership & Strategy Package Focuses on project management excellence combined with marketing leadership. What’s included: 🔘 Project Scoping & Planning 🔘 Team Leadership & Task Delegation 🔘 Digital Marketing Strategy Development 🔘 Campaign Execution Oversight 🔘 Client Communication & Feedback Management 🔘 KPI Tracking and Performance Reporting 🔘 Ideal for: Companies requiring a hands-on project leader who can drive marketing projects from start to finish with precision. 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐋𝐄 𝐅𝐎𝐑: ✅ Social Media Management and Content Strategist ✅ Social Media Content Creation ✅ Project Management ✅ Executive and CEO Support With a strategic approach and a commitment to excellence, I ensure your projects are executed efficiently, enhancing your online presence and driving your business goals forward. ✨ 𝑴𝒚 𝒂𝒑𝒑𝒓𝒐𝒂𝒄𝒉 𝒊𝒔 𝒕𝒂𝒊𝒍𝒐𝒓𝒆𝒅 𝒕𝒐 𝒇𝒊𝒕 𝒚𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒏𝒆𝒆𝒅𝒔 𝒂𝒏𝒅 𝒚𝒐𝒖𝒓 𝒈𝒐𝒂𝒍𝒔. 𝑰 𝒕𝒂𝒌𝒆 𝒑𝒓𝒊𝒅𝒆 𝒊𝒏 𝒆𝒙𝒄𝒆𝒍𝒍𝒆𝒏𝒕 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝒕𝒉𝒆 𝒒𝒖𝒂𝒍𝒊𝒕𝒚 𝒐𝒇 𝒘𝒐𝒓𝒌 𝑰 𝒑𝒓𝒐𝒗𝒊𝒅𝒆. 𝑰 𝒂𝒍𝒊𝒈𝒏 𝒎𝒚 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒚 𝒂𝒏𝒅 𝒈𝒐𝒂𝒍𝒔 𝒘𝒊𝒕𝒉 𝒚𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒈𝒐𝒂𝒍𝒔 𝒂𝒏𝒅 𝒉𝒐𝒘 𝒘𝒆 𝒄𝒂𝒏 𝒎𝒂𝒌𝒆 𝒐𝒖𝒓 𝒄𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏 𝒔𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍. ✨ 🟢 Does this sound like what you're looking for? 📩 Send me an invite or schedule a meeting. I would like to know what's important to you and how I can help you grow your social media presence and scale your strategy to reach your business goals😉 Looking forward to speaking with you! Kristine
    Featured Skill Client Developers
    Digital Project Management
    Social Media Content
    Social Media Marketing
    Social Media Marketing Strategy
    Social Media Strategy
    Social Media Content Creation
    Team Management
    Scheduling
    Administrative Support
    Email Communication
    Executive Support
    SEO Keyword Research
    Virtual Assistance
    Research & Strategy
    Social Media Management
  • $55 hourly
    • 5.0/5
    • (2 jobs)
    I am an account manager with a solid background in cultivating client loyalty, enhancing digital presence, driving customer retention, and implementing cutting-edge digital strategies to propel business growth.
    Featured Skill Client Developers
    Client Management
    Key Account Management
    Technical Support
    Troubleshooting
    Customer Support
    Project Management
    Customer Onboarding
    Upselling
    Microsoft Office
    Zendesk
    Jira
    Asana
    Salesforce
    Account Management
  • $38 hourly
    • 5.0/5
    • (14 jobs)
    I've managed my own business and have experience as a Business Analyst and Project Manager. I understand the value of your time and money and can think as an "owner". I enjoy day-to-day project management as well as helping out small businesses in setting up processes and tools to increase productivity. I can help with: * Project management - mainly web design and development * Streamlining internal processes * Finding the right tools to run your business Experience working with: * Wordpress, Woocommerce, Shopify * Jira, Asana, Clickup, Monday.com, Basecamp, Trello, Process.st * Custom ERP and CRM, Zoho CRM, * Automations: Zapier, Make.com * Google Ads, Meta Ads
    Featured Skill Client Developers
    Cost Control
    Critical Thinking Skills
    Project Management
    WooCommerce
    Shopify
    Basecamp
    Client Management
    Process Improvement
    WordPress
    Digital Project Management
    Jira
    Project Timelines
  • $65 hourly
    • 5.0/5
    • (6 jobs)
    I am a seasoned Customer Success Manager with over a decade of experience in successfully transforming intricate concepts into digital triumphs. Throughout my career, I have developed an extensive skill set, excelling in client retention, upselling, and ensuring their ongoing satisfaction and engagement. My ability to identify opportunities for upselling and cross-selling has not only increased revenue for my clients but has also enhanced their overall digital success. In addition to my customer success expertise, I also excel in digital project management. I have a proven track record of strategic planning, execution, and the timely, budget-conscious delivery of digital initiatives. My proficiency extends across diverse industries, including software development, enabling me to cater to a broad spectrum of client requirements. Recognized for my meticulous attention to detail and ability to thrive in high-velocity settings, I ensure that each project I oversee is impeccably organized and efficiently managed.
    Featured Skill Client Developers
    Project Timelines
    Agile Project Management
    Documentation
    Problem Solving
    Cultural Adaptation
    Quality Assurance
    Stakeholder Management
    Resource Allocation
    Time Management
    Budget Management
    Risk Management
    Cross Functional Team Leadership
    Communications
    Project Plans
    Client Management
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    Moi, c'est Andrea, assistante virtuelle freelance. Méticuleuse et organisée, j’ai à cœur de mettre mes qualités et compétences aux services de mes clients. J'ai tiré rigueur, dynamisme et autonomie grâce à mes années d'expérience dans l'assistanat. ✔ Mes spécialisations • Support client en SAV • Social Media Management • Soutien administratif ✔ Mes compétences personnelles : • Polyvalente • Proactive • Attentive • Responsable • Organisée • Bonne communication orale et écrite • Bonne capacité rédactionnelle ✔ Compétences en informatiques Outils bureautiques • Microsoft Office : Word, Excel et PowerPoint (rédaction compte-rendu, rapport, facturation, présentation) • Photoshop et Canva : création de designs et de contenu publicitaire Logiciels de support client • Mailing : Gmail, Outlook • Gestion de tickets : Freshdesk, Zendesk, Help Scout, Gorgias • Plateformes e-commerce : Shopify, WooCommerce, Système.IO • Marketing d’influence : Front, Clickup, Hypoditor, Favikon, InSwip Opter pour mon service vous permettra d'optimiser l'expérience client sur votre boutique e-commerce et une satisfaction clientèle garantie. 😊 Pourquoi ne pas venir en message privé et discuter de notre future collaboration. 🤝🏼 --------------------------------------------------------------------------------------------------------------- I am Andrea, virtual assistant. Meticulous and organized, I have at heart to put my qualities and skills at the service of my clients. I have drawn rigor, dynamism and autonomy thanks to my years of experience in assisting. ✔ My specializations - Customer support - Social Media Management - Administrative support ✔ My personal skills: - Versatile - Proactive - Attentive - Responsible - Organized - Good oral and written communication - Good writing skills ✔ Computer skills Office tools - Microsoft Office: Word, Excel and PowerPoint (writing minutes, reports, invoicing, presentations) - Photoshop and Canva: creation of designs and advertising content Customer support software - Mailing: Gmail, Outlook - Ticket management: Freshdesk, Zendesk, Help Scout, Gorgias - E-commerce platforms: Shopify, WooCommerce, Système.IO - Influencer marketing: Front, Clickup, Hypoditor, Favikon, InSwip Opt for my service will help you optimize the customer experience on your e-commerce store. 😊 Why don't you come in private message and discuss our future collaboration. 🤝🏼
    Featured Skill Client Developers
    Communications
    Shopify
    Product Knowledge
    Multitasking
    Virtual Assistance
    Order Fulfillment
    Influencer Marketing
    Ecommerce
    Customer Support
    Freshdesk
    Online Chat Support
    Email Support
    Phone Support
    Order Tracking
    Zendesk
  • $20 hourly
    • 5.0/5
    • (10 jobs)
    Knowledgeable account executive focused on your satisfaction, with more than 8 years of proven experience in the sales sector specifically SAAS, CRM, and Telecommunication. Competent in appointment scheduling, customer service, cold/warm leads, business growth, prospecting, B2B, copywriting, email marketing, facebook posts and relationship management. Diplomas focused on Business Management and communication from South Thames College London Campus. ACCA Finalist | BBA Hons| in Financial Reporting, Management Accounting, Taxation and Audit.
    Featured Skill Client Developers
    Administrative Support
    Executive Search
    Executive Support
    Customer Service
    Ticketmaster Entertainment, Inc.
    Email Support
    Sales Leads
    Project Management
    Customer Onboarding
    Account Management
    Sales Development
    High-Ticket Closing
    SaaS
    Outbound Sales
  • $80 hourly
    • 4.2/5
    • (117 jobs)
    Does your website show up on the first page of Google? 🤔 If not, contact me to get visible and boost your organic traffic and sales. 🎯 I’m part of Upwork’s Top Rated Plus Program. Top 3% Freelancer among Upwork SEO experts and digital marketers. 🎯 I’m a Google Ads and Analytics certified specialist 🎯 17 years of experience in Search Engine Optimization; 9 years in paid advertising (Google Ads, PPC, Facebook Ads, Instagram Ads, TikTok Ads) 🎯 12 years on Upwork, 100+ jobs, 75+ satisfied clients with 5-star feedback 🎯 I work with B2B, B2C, SaaS clients from the healthcare, medspa, cannabis, construction, e-Commerce and other industries 🎯 I have big experience in WordPress, WooCommerce, Shopify MY APPROACH TO YOUR SUCCESS: Business goals 🚀 Meeting deadlines ⏱ Measurement 🔎 Detailed reporting on key metrics 📈 Optimization ⚙️ I am a founder and CEO of Winning Marketing Strategies agency – a strong 🇺🇦🇺🇸 , professional, and highly motivated team of SEO and digital marketing experts. SERVICES OFFERED: ✔ SEO strategy ✔ Marketing & brand strategy ✔ SEO audit ✔ SEO consulting ✔ Keyword research ✔ Competitive analysis ✔ Link building ✔ Technical SEO ✔ On-page SEO ✔ Content strategy development ✔ Pay Per Click (PPC) advertising ✔ Display advertising ✔ Social media marketing ✔ Videos/animated videos creation ✔ Website development from scratch (WordPress, Shopify) ⚠️ Feel free to reach out with any questions. I really love adding value from the first engagement, so please provide me with as many details as you can in a direct inquiry so I can share some insights with you on Zoom call with screen sharing. Updated: Apr 18, 2024
    Featured Skill Client Developers
    SEO Strategy
    Yoast SEO
    WordPress
    Digital Marketing
    Technical SEO
    Google Ads
    Shopify SEO
    SEO Audit
    Ahrefs
    Google Ad Manager
    Pay Per Click Advertising
    Internet Marketing
    Search Engine Optimization
    Social Media Marketing
    Marketing Strategy
    Search Engine Marketing
  • $40 hourly
    • 5.0/5
    • (5 jobs)
    Expert Administration and Human Resources Management Professional, dedicated to providing and achieving results through revenue and customer satisfaction. Skilled in comprehensive care and administrative support for patients and residents. Experience in working in clinical settings such as hospitals and other health programs; emphasis in working with the Dementia and Alzheimer’s population. Additional disciplines include: public health, health literacy, healthcare leadership and management, healthcare policy, funding, and clinical ethics. Strong people skills combined with knowledge of sales and product marketing, advocacy, client service issues, workforce management, and organization operations. Marketing Excellence: Strategic Storytelling: I have a knack for crafting narratives that resonate with audiences, weaving together compelling messages that leave a lasting impression. Consumer Insight: My deep understanding of consumer behavior and market trends allows me to develop strategies that effectively target and engage the right audience. Creative Innovation: I thrive on thinking outside the box, constantly exploring innovative approaches to capture attention and drive brand awareness. Data-Driven Decision Making: I leverage analytics and metrics to guide marketing initiatives, ensuring that every campaign is optimized for maximum impact and ROI. Recruitment Expertise: Talent Identification: I possess a keen eye for spotting top talent, adept at identifying individuals whose skills and values align seamlessly with organizational needs. Relationship Building: My approach to recruiting is rooted in building meaningful connections with candidates, fostering trust and rapport throughout the hiring process. Strategic Matchmaking: I excel at pairing candidates with roles that not only match their qualifications but also align with their long-term career goals and aspirations. Streamlined Process: I streamline the recruitment process, leveraging technology and best practices to ensure efficiency and effectiveness from sourcing to onboarding. In summary, as a marketer and recruiter, I combine strategic thinking, creativity, and a deep understanding of people to drive results and build successful brands and teams.
    Featured Skill Client Developers
    Leadership Skills
    Presentation Design
    Community Outreach
    Employee Onboarding
    Price & Quote Negotiation
    Contract Negotiation
    Upselling
    Product Knowledge
    Microsoft Word
    Microsoft Excel PowerPivot
    Excel Macros
    Excel Formula
    Relationship Building
    Recruiting
    Marketing
  • $20 hourly
    • 4.8/5
    • (20 jobs)
    Resourceful individual who constantly meets and exceeds productivity goals. Proven to troubleshoot and resolve issues quickly and efficiently. Always maintaining patience and professionalism while working to succeed in minimizing customer dissatisfaction while increasing customer loyalty. I have over 10 years experience in Customer Service handling over 100 calls a day. Email Handling, advertising and appointment scheduling are a few of the many tasks I have mastered. Office administration is my passion along with Customer Service and Technology, I love helping people!
    Featured Skill Client Developers
    Healthcare IT
    Helpdesk
    Administrative Support
    Customer Support
    Management Skills
    Microsoft Office
    Tech & IT
    Zendesk
    Training & Development
  • $38 hourly
    • 5.0/5
    • (18 jobs)
    Initiative-taking and resolute Growth & Client Success Professional with exceptional interpersonal and communication skills, a self-starter with the ability to multi-task, a compelling ability to meet urgent deadlines, strong relationship building skills with a consultative selling approach; consistently recognized for exceeding sales quotas by 25-250%. Thirty years of Business Development, Account Management and Contracting experience with broad knowledge in the industries of Legal, Healthcare-Wellness, DEI and Non-Profit industries. As a Master of Business Development, I utilize my skills and capabilities to deliver the best strategic and financial outcomes for organizations. As a Customer Success Manager, I utilize my skills and capabilities to deliver a white glove approach so that your customers have a stellar experience.
    Featured Skill Client Developers
    Client Management
    Account Management
    Partnership Development
    Sales Leadership
    Customer Onboarding
    Administrative Support
    Customer Service
    Sales Strategy
    Outbound Sales
    Customer Support
    HubSpot
    Slack
    Salesforce CRM
    Sales Management
    Business Development
  • $18 hourly
    • 5.0/5
    • (8 jobs)
    With more than 8 years of experience, I am a highly skilled B2B SaaS Customer Success and Customer Service Manager. I am assured of my ability to enhance your business's customer success and service to exceptional levels. I specialized in cultivating robust relationships with enterprise-level clients. My expertise encompasses retention, renewal, expansion, onboarding, billing, and churn prevention. I was recruited by two companies to establish Customer Success teams. I played a key role in designing, testing, refining, and enhancing the Customer Success system that the teams would use. My experience includes working with enterprise clients, conducting Quarterly Business Reviews (QBRs), and overseeing complex project implementations from inception to completion. I coordinated efficiently between clients, developers, and designers to ensure successful outcomes. Also, I have a proven track record of leading and managing customer service teams in a range of industries. I am a strong advocate for the impact of efficient team leadership, proactive crisis management, and ongoing enhancement in boosting customer satisfaction and engagement. I am well-versed in utilizing platforms such as Zendesk, Intercom, Gorgias, Crisp, HubSpot, SalesForce, email, forums, social media, and various other support channels. I have worked for several companies across diverse customer support roles, honing my skills in different areas of the field. I adopt a thoughtful strategy in integrating automation and AI tools to boost productivity while maintaining the essential human element. I recognize the value of wisely utilizing technology to optimize operations and elevate the quality of service. If you're looking for a seasoned B2B SaaS Customer Success and Customer Service Manager that can help you make your business more successful, let's connect and discuss details.
    Featured Skill Client Developers
    Customer Insight Analysis
    Customer Feedback Documentation
    HubSpot
    Zendesk
    Customer Satisfaction
    Employee Onboarding
    Online Chat Support
    Gorgias
    Customer Support
    Customer Service
    Customer Retention
    Customer Engagement
    Email Support
    Helpdesk
    Client Management
  • $28 hourly
    • 5.0/5
    • (4 jobs)
    👨‍💻 DIGITAL PROJECT MANAGEMENT 📋 OPERATIONS MANAGEMENT 💻 REMOTE TEAM LEADER Unlock project success with my meticulous attention to detail, unwavering work ethic, and adept leadership. As your dedicated team member, I guarantee timely, impactful, and quality results, liberating you to scale your business and venture into new frontiers confidently. Experience the synergy of expert digital project management, operations management, remote team leadership, and client satisfaction that propels your business to greater heights. 📣 💰 💰 💼 Autonomy and Digital Collaboration Proficiency: My ability to work autonomously and proficiency in digital collaboration tools serve as assets in streamlining project workflows. Now, you can redirect your focus to other critical areas of your business, knowing your projects are in capable hands. 🔧 Remote Collaboration Pro: Comfortable with various remote communication tools, I bring an experienced approach to enhance team efficiency. By leveraging various tools, your team is set to exceed expectations, delivering quality results and leaving clients highly satisfied. 👂 Attentive Listener and Go-the-Extra-Mile Attitude: Beyond the professional realm, I'm a good listener who goes the extra mile. Your business is more than a project—it's a shared vision. With me, you have a partner who believes in your business, enabling you to confidently reach out to more clients and expand your horizons. 🚀 Digital Project Management Excellence: With a keen eye for detail, unwavering work ethic, and robust leadership skills, I offer more than just project management. I'm a reliable team member and leader, providing seamless communication and the assurance that your project's success is the next milestone. Let's collaborate and turn your projects into success stories! 🌐✨ #ProjectManagement #ContentLeadership #BusinessSuccess #TeamCollaboration #ClientSatisfaction HARD SKILLS * Scheduling projects * Managing & delegating * Prioritizing & setting goals * Identifying & and managing changes to projects * Developing detailed & comprehensive project plans * Knowing which project management tools to use & when SOFT SKILLS * Creativity * Resilience * Leadership * Negotiation * Adaptability * Collaboration * Communication * Critical Thinking * Time Management * Emotional Intelligence * Curiosity & lifelong learning Recommendations received: "In my capacity as director of Future Finance, I had the pleasure of working with Paul Harper whom I contracted as a project manager to take our business online and to advise us on the tools required and the systems and procedures that we would have to implement. During this time I have come to know Paul as being very professional, honest, and someone with a great work ethic. We have learned a lot from Paul during his time with us. Most notable would be Paul’s ability to patiently listen during meetings without jumping to answers. In conclusion, I can recommend Paul as an asset to an organization as he demonstrates dedication with a keen eye for detail." - Juan De Heer Director, Future Finance "Paul is thorough in his work, knowledgeable in his field of expertise, willing to go the extra mile, and hard-working. Any task given to him, he would handle with the same commitment." - John Roux CEO, Umvuni Solutions "Paul jumped into the deep end in a complex and chaotic environment. He was willing to work very hard and carried a lot of weight for the team. If you need someone who will be dedicated to success, will be reliable and professional in any environment, and a joy to work with then Paul is your man." - Joshua Worret, Director Leadballer I've had the pleasure of working with Paul for nearly a year now. In this time, Paul has never ceased to impress me with his remarkable blend of loyalty, dedication, and flexibility that makes him an invaluable asset to our team. One of the most recent and notable of Paul's achievements was managing the project for our new website. His leadership and self-drive throughout the development, launch, and subsequent promotion of the site was nothing short of exemplary. He not only ensured that the project stayed on track and within budget but also played a pivotal role in the communication and announcement strategy across our social media platforms. His ability to adapt to new challenges and learn at an impressive speed was evident throughout this project. To be clear, Paul is equally dedicated to everything he does. He approaches every task with a can-do attitude and a commitment to excellence. "Overall, I can't emphasize enough how much of an standout Operations Manager Paul is, who brings a unique blend of skills, dedication, and a forward-thinking mindset to his role. I am confident that he will continue to excel and be a driving force in any endeavor he undertakes. I wholeheartedly recommend Paul and am excited to see what he accomplishes in the future". - Tammer Mahdy, Founder at Tribal Content
    Featured Skill Client Developers
    Milestones
    Outreach Strategy
    Partnership & Collaborations Outreach
    Time Management
    Quality, Health, Safety & Environment Management
    Project Scheduling
    Project Management
    Workplace Safety & Health
    Problem Solving
    Team Management
    Communication Skills
    Search Engine Optimization
  • $35 hourly
    • 5.0/5
    • (58 jobs)
    "Stanley is excellent at customer support and his work ethic is impeccable if not extraordinary. He is extremely dependable and stepped up to the plate during the COVID-19 pandemic, putting in extra hours to tide our company through the crisis, for which we are extremely grateful. He also provided valuable input into how we could improve support processes. This contract ended as we are welcoming Stanley to his new role as Customer Support Manager to lead our support department, given his capability. We look forward to working with him for a long time to come!" - Fruitypod (USA) Hello! I firmly believe that extensive experience is the cornerstone of success, and I'm dedicated to ensuring the success of your projects! With a consistent top-rated performance on Upwork spanning six (6) consecutive years, I bring over 7 years of expertise in delivering exemplary customer service and administrative support. Here are the key services I offer: -Customer Service Management: Skilled in managing support teams, handling technical inquiries, order fulfillment, and resolving PayPal disputes and Stripe Chargebacks. - Administrative Assistance: I can help you with research, email management, calendar scheduling, and form handling, including smooth webinar coordination. - Virtual Assistant Duties: Your dedicated VA that ensures efficient task management, allowing you to focus on core business functions. - Graphic designing using Canva and Adobe Photoshop - Sales and Outreach: I am experienced in warming cold leads and nurturing warm leads to drive business growth and enhance outreach. - Business Development: Expertise in identifying opportunities and fostering growth through strategic planning and execution. - Construction Estimating: I am proficient in Revu Bluebeam and Microsoft Excel for accurate estimates and construction task management. - Lead Generation and Data Entry: I efficiently gather leads and handle data entry tasks with utmost accuracy and reliability. - Social Media Management: I will elevate your online presence with expert management of Instagram, Twitter, Facebook, and LinkedIn profiles. - Landing Page Creation: I will design professional landing pages on SquareSpace.com to enhance your digital presence. I am confident in my ability to create a remarkable working relationship that exceeds your expectations. Entrust me with your projects, and let's embark on this journey of success together!
    Featured Skill Client Developers
    Squarespace
    Business Development
    Customer Relationship Management
    Customer Support
    Customer Experience Management Software
    Team Management
    Online Chat Support
    Email Support
    Phone Support
    Administrative Support
    Quality Assurance
    Technical Support
    Construction Estimating
    Customer Service
    Zendesk
  • $40 hourly
    • 4.6/5
    • (34 jobs)
    🌊Welcome to Smash Wave Marketing, LLC! I'm Merrill R., co-owner and marketing enthusiast based in Rochester, New York. With a B.A. in print journalism and a specialization in public relations, I've been navigating the dynamic world of digital marketing for eight exciting years. 💡 Expertise: I specialize in crafting compelling marketing strategies, branding, typography, SEO, social media management, web development, and design. My forte lies in generating magnetic marketing campaigns across platforms like Facebook, LinkedIn, Pinterest, Instagram, and TikTok. 📈 Strategic Planning: I offer tailored marketing strategy blueprints, such as the Strategic Action Blueprint. This comprehensive service includes a deep audit of your current marketing landscape and competitors, gathering audience insights, and delivering a 6-month marketing execution calendar. 🔍 Online Presence Optimization: My Total Online Presence Audit ensures consistency across all platforms. I meticulously update and optimize your online records, collaborating with clients and platforms to reflect your current information and data accurately. 💻 Digital Marketing Mastery: I cover everything from beautifully designed websites to strategic marketing plans, content strategy campaigns, brand kits and guidelines, and email marketing. My skills also include managing Facebook and Google ads, web design, and utilizing social media dashboard programs. 🎓 Education: University of Mississippi alumnus with a B.A. in Print Journalism, specializing in Public Relations, and a minor in English Literature. 🌐 Diverse Sector Experience: I've worked across diverse sectors, including outdoor recreation, music, sports, literature and books, military, health, education, culture, non-profit organizations, and local businesses. This eclectic experience fuels my creativity and forms a solid professional foundation. Let's collaborate to elevate your brand's online presence and create marketing strategies that resonate! Whether you're a startup, a local business, or an established organization, I bring creativity and expertise to the table. Ready to make waves? Let's chat! 🌊🚀
    Featured Skill Client Developers
    Influencer Marketing
    Campaign Management
    Digital Marketing Strategy
    Content Marketing
    Relationship Management
    Content Marketing Strategy
    Client Management
    Marketing Strategy
    Digital Strategy
    Social Media Marketing
    Content Writing
    Content Strategy
    Content Planning
    Content Management
  • $35 hourly
    • 4.4/5
    • (3 jobs)
    Engaged, organized, and seasoned Sales and Marketing professional with 10+ years' experience in business development within complex environments, customer success management and talent acquisition. I am seeking to bring a proactive attitude, initiative-driven, innovative thinking, and academic training to the available vacancy at your organization. I have traceable track record of identifying and leveraging unique opportunities for functional improvements, implementing successful sales strategies and meeting marketing/sales objectives. I am skilled at establishing and maintaining a strong relationship with clients and is highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (Zendesk, QuickBooks, Salesforce, Hubspot, Zapier) and Data Analyst.
    Featured Skill Client Developers
    Office Design
    Zendesk
    Business Development
    Business Management
    Microsoft Excel
    Salesforce CRM
    Brand Consulting
    Customer Acquisition
  • $20 hourly
    • 5.0/5
    • (14 jobs)
    With over 8 years of professional experience, I have developed a strong background in Technical Support, Business Development, Customer Success Management, Billing, Executive Assistance, Property Management, and Database Administration. I am known for excelling in customer relations, consistently delivering optimal support and results for my clients. My passion for continuous learning and dedication to excellence motivate me to consistently go above and beyond in all my endeavors. Summary of Skills and Experience: • BPO Industry Expertise: Proficient in handling calls, live chat, and emails. • Sales Experience: B2B and B2C sales, customer retention, and lead generation. • Social Media Management: Proficient in managing LinkedIn, Twitter, Facebook, and Instagram. • Communication Skills: Excellent verbal and written communication abilities. • Typing Speed: 64 words per minute. • Administrative Skills: Document processing, appointment setting, data entry, and property management. Technical Proficiencies: ✓ Microsoft Office Applications: Expert ✓ Google Suite: Expert ✓ CRM Systems: Extensive knowledge and expertise to different CRMs ✓ Configuration Management: Proficient Previous Roles: Database Administrator: ‣ Managed and maintained database systems, ensuring data integrity, security, and availability. ‣ Performed regular backups, restorations, and disaster recovery operations. ‣ Optimized database performance and resolved any database-related issues. ‣ Worked with various database management systems and ensured compliance with data regulations. Customer Success Manager: ‣ Acted as the primary point of contact for clients, ensuring their satisfaction and success with the company's products or services. ‣ Onboarded new clients, providing training and support to help them achieve their goals. ‣ Monitored client health metrics and implemented strategies to improve retention and reduce churn. ‣ Collaborated with internal teams to address customer needs and feedback. Sales Development Representative: ‣ Conducted market research to identify potential leads and target customers. ‣ Reached out to prospects via calls, emails, and social media to generate interest in the company's offerings. ‣ Qualified leads and set up meetings or demos for the sales team. ‣ Maintained detailed records of interactions and follow-ups in the CRM system. Executive Assistant: ‣ Provided high-level administrative support to executives, including managing schedules, correspondence, and travel arrangements. ‣ Coordinated meetings, conferences, and events, ensuring all logistics were handled efficiently. ‣ Prepared reports, presentations, and other documents as needed. ‣ Acted as a liaison between executives and internal/external stakeholders. Property Manager: ‣ Oversaw the daily operations of residential and commercial properties, ensuring they were well-maintained and compliant with regulations. ‣ Managed tenant relations, including lease agreements, rent collection, and addressing tenant concerns or complaints. ‣ Coordinated maintenance and repairs, working with contractors and vendors to ensure timely and cost-effective solutions. ‣ Prepared and managed budgets, financial reports, and property-related documentation. ‣ Implemented marketing strategies to attract and retain tenants, reducing vacancy rates. ‣ Coordinated property inspections to ensure safety, functionality, and aesthetic standards were met. I am a fast learner individual, hard-working, and meticulous in my work. My dedication to detail and commitment to excellence ensures that I consistently deliver top-quality results. I am committed to leveraging my diverse skill set and experience to contribute effectively to any team or project.
    Featured Skill Client Developers
    Social Media Management
    Virtual Assistance
    B2B Marketing
    Troubleshooting
    Content Moderation
    Administrative Support
    Sales Development
    Order Management
    Technical Support
    Customer Service
    Outbound Sales
    Online Research
    Lead Generation
    Data Entry
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