Hire the Best ATL Specialists

I am a compliance professional with 5+ years of experience in the banking and financial services sector, specializing in AML, CTF, KYC, and CDD. I can help establish compliance frameworks, financial crime related methodology, and meet regulatory standards (experienced in Vietnam, Australia and Singapore). I can help you with: + Designing and reviewing AML/CTF policies & procedures + Conducting KYC/CDD checks, onboarding, and enhanced due diligence + Performe Transaction Monitoring and suspicious activity reporting (SARs) + Compliance training, internal audits, and risk assessments + Business formation/incorporation Working experience with banking, FX, remittances, and fintech sectors

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over 11 years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients. As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including: Ticketing and Customer Comms Tools: -Zendesk -Freshdesk -Intercom -Hubspot -ReAmaze -Gorgias -Front -Salesforce -Live Chat -AirCall Ordering Tools -Shopify -Shipbob -Shipstation -Chargedesk -Network Solutions CRM -Salesforce -Hubspot -Sophros -Exigo Data Analysis -GoodData -Zendesk Analytics -Amplitude -Looker Project Management: -Google Suite -Slack -Skype -MS Teams -Asana -Confluence -JIRA -SendGrid Fraud and Safety: -Stripe -PayPal -Sift Science I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field. Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams. I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!

With over 20 years of executive-level experience in AML, financial crime prevention, and regulatory compliance, I help high-growth and high-risk businesses build regulator-ready compliance programs without the cost of a full-time hire. As the Founder /CEO of consulting firm, I deliver fractional Chief Compliance Officer (CCO), BSA Officer, CAMLO, and MLRO services to FinTechs, Crypto firms, MSBs, Payment Processors, Gaming platforms, and E-Commerce businesses across North America, Europe, and the Middle East. My clients — from pre-revenue startups to scaling enterprises — rely on me to reduce regulatory risk, secure banking relationships, onboard to payment gateways, and build compliance programs that satisfy regulators, auditors, and banking partners alike. What I Do for Clients - Fractional Compliance Leadership - Experienced CCO and BSA Officer support on a part-time or project basis - AML Program Design & Remediation - End-to-end development of AML, KYC, and Sanctions policies tailored to your specific business - Independent AML Audits & BSA/AML Risk Assessments. - MSB Registration & Money Transmitter Licensing (MTL) - High-Risk Merchant & Payment Processor Onboarding - Banking & BaaS Partner Access - Gaming & Sweepstakes Compliance Certification (Geo - Location) - KYC & Transaction Monitoring Vendor Selection - AML Training Programs - ACH Annual Audits Industries Served FinTech · Crypto & Digital Assets · Payments · Money Service Businesses (MSBs) · Gaming & Sweepstakes · E-Commerce · Investment Advisory · BNPL · Remittance Credentials ACAMS Certified (Certified Anti-Money Laundering Specialist) MBA — Accounting & Finance Professional Accountant 20+ years across U.S., Canadian, European, and Middle Eastern regulatory environments (FinCEN, FINTRAC, and more)

A creative and strategical mind for over 18 years, I've worked for big clients such as British American Tobacco, Skittles, Ford, Microsoft, Kinder, Samsung, Procter & Gamble, Avon, Old Spice, Parmalat, Bayer and a series of local clients. I bring a wealth of knowledge in crafting compelling copy that resonates, engages, and converts. My expertise spans across the full spectrum of digital marketing, including social media strategy and content creation, email marketing, blog writing, ghostwriting, and course development. I specialize in understanding the unique voice of brands and translating that into messaging that not only captures attention but also drives action. Whether it's creating high-impact social media campaigns, developing persuasive email sequences, or producing authoritative long-form content, my focus is always on delivering results that align with business objectives. With a proven track record of successfully managing content strategies that enhance brand visibility and foster customer loyalty, I am adept at navigating the ever-evolving digital landscape. I bring both creativity and strategic insight to every project, ensuring that every word counts and every message makes a meaningful impact. My experience is underpinned by a deep understanding of audience psychology, SEO best practices, and the latest industry trends, allowing me to craft content that is not only engaging but also optimized for search and conversion. From ghostwriting thought leadership pieces to developing comprehensive content for online courses, I am passionate about using the power of words to tell stories, educate, and influence. I am committed to excellence in every detail, ensuring that the content I produce is not only of the highest quality but also aligns perfectly with your brand’s goals and vision. Whether working independently or collaborating with a team, I thrive in dynamic environments where my skills can shine and make a difference.

PROFESSIONAL SKILLS: Communication Skills: Exhibits outstanding communication abilities across multiple platforms, including RingCentral, Aircall, Phone, Email, SMS, Skype, and WhatsApp. Skilled in active listening to ensure clear understanding and effective, tailored responses. Language Proficiency: Fluent in both English and Spanish, with full bilingual proficiency in speaking, reading, and writing. Call Center Expertise: Brings 18 years of extensive experience in call center operations. Proven track record of successfully managing teams, demonstrating strong leadership, operational efficiency, and organizational skills. Technical Proficiency: Proficient in Microsoft Excel, Outlook, and Word. Tech-savvy with a solid understanding of Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, Apollo, ClickUp, Chat GPT, and Meta Business Suite (Facebook). Business Operations: Extensive experience in Business Process Outsourcing (BPO), with a strong focus on optimizing operational efficiency and streamlining workflows. Proficient in data entry and quality assurance, ensuring accuracy and consistency in process execution. Customer Service Excellence: Specialized in soft and hard collections, billing support, sales, and customer retention strategies. Proven ability to deliver exceptional service while maximizing customer satisfaction and business outcomes. Problem Solving and Efficiency: Skilled in managing escalations with a calm, solutions-focused approach. Known for being responsible, energetic, and efficient—consistently self-motivated and proactive in driving results and achieving goals. Specialized Knowledge: FDCPA certified, ensuring full compliance and professionalism in debt collection practices. Possesses in-depth knowledge of workout and foreclosure processes. Recognized for exceptional organizational skills and attention to detail.

I am a highly skilled Virtual Assistant with extensive experience using a wide range of SaaS tools and platforms, including Microsoft Office Suite, Google Workspace, Zendesk, Gorgias, Hubstaff, HubSpot, Slack, Zoom, OpenPhone, and Shopify. I learn new systems quickly and adapt easily, making remote collaboration smooth and efficient. With years of experience supporting various companies, I have a strong track record of providing professional, reliable, and high-quality service. I communicate confidently and effectively, especially when handling client interactions via phone, email, and chat. I am also self-sufficient and capable of managing tasks independently with minimal supervision, ensuring continuous productivity and consistent delivery. Beyond administrative and customer support tasks, I also offer creative services such as designing logos, posters, and promotional videos for company events or campaigns—adding value and versatility to my role. I am hardworking, resourceful, and fully committed to delivering outstanding results while consistently exceeding expectations. Additional Skills: * Proficient in MS Office (Word, Excel, PowerPoint) * Skilled in CRM and ticketing systems (Zendesk, HubSpot, Hubstaff, Gorgias) * Experienced in Notion, OpenPhone, Shopify, email, Outlook, and chat support * Data entry and data encoding * Strong customer service and technical support background * Excellent written and verbal communication skills * High attention to detail * Strong interpersonal, problem-solving, and analytical abilities * Performs well in fast-paced environments * Works efficiently under pressure * Focused on achieving and surpassing customer satisfaction * Knowledgeable in a wide range of software applications * Positive, adaptable, proactive, and a dependable team player * Creative, self-sufficient, self-motivated, and always eager to learn