Hire the Best ATL Specialists

With over 20 years of executive-level experience in AML, financial crime prevention, and regulatory compliance, I help high-growth and high-risk businesses build regulator-ready compliance programs without the cost of a full-time hire. As the Founder /CEO of consulting firm, I deliver fractional Chief Compliance Officer (CCO), BSA Officer, CAMLO, and MLRO services to FinTechs, Crypto firms, MSBs, Payment Processors, Gaming platforms, and E-Commerce businesses across North America, Europe, and the Middle East. My clients — from pre-revenue startups to scaling enterprises — rely on me to reduce regulatory risk, secure banking relationships, onboard to payment gateways, and build compliance programs that satisfy regulators, auditors, and banking partners alike. What I Do for Clients - Fractional Compliance Leadership - Experienced CCO and BSA Officer support on a part-time or project basis - AML Program Design & Remediation - End-to-end development of AML, KYC, and Sanctions policies tailored to your specific business - Independent AML Audits & BSA/AML Risk Assessments. - MSB Registration & Money Transmitter Licensing (MTL) - High-Risk Merchant & Payment Processor Onboarding - Banking & BaaS Partner Access - Gaming & Sweepstakes Compliance Certification (Geo - Location) - KYC & Transaction Monitoring Vendor Selection - AML Training Programs - ACH Annual Audits Industries Served FinTech · Crypto & Digital Assets · Payments · Money Service Businesses (MSBs) · Gaming & Sweepstakes · E-Commerce · Investment Advisory · BNPL · Remittance Credentials ACAMS Certified (Certified Anti-Money Laundering Specialist) MBA — Accounting & Finance Professional Accountant 20+ years across U.S., Canadian, European, and Middle Eastern regulatory environments (FinCEN, FINTRAC, and more)

I am a highly skilled Virtual Assistant with extensive experience using a wide range of SaaS tools and platforms, including Microsoft Office Suite, Google Workspace, Zendesk, Gorgias, Hubstaff, HubSpot, Slack, Zoom, OpenPhone, and Shopify. I learn new systems quickly and adapt easily, making remote collaboration smooth and efficient. With years of experience supporting various companies, I have a strong track record of providing professional, reliable, and high-quality service. I communicate confidently and effectively, especially when handling client interactions via phone, email, and chat. I am also self-sufficient and capable of managing tasks independently with minimal supervision, ensuring continuous productivity and consistent delivery. Beyond administrative and customer support tasks, I also offer creative services such as designing logos, posters, and promotional videos for company events or campaigns—adding value and versatility to my role. I am hardworking, resourceful, and fully committed to delivering outstanding results while consistently exceeding expectations. Additional Skills: * Proficient in MS Office (Word, Excel, PowerPoint) * Skilled in CRM and ticketing systems (Zendesk, HubSpot, Hubstaff, Gorgias) * Experienced in Notion, OpenPhone, Shopify, email, Outlook, and chat support * Data entry and data encoding * Strong customer service and technical support background * Excellent written and verbal communication skills * High attention to detail * Strong interpersonal, problem-solving, and analytical abilities * Performs well in fast-paced environments * Works efficiently under pressure * Focused on achieving and surpassing customer satisfaction * Knowledgeable in a wide range of software applications * Positive, adaptable, proactive, and a dependable team player * Creative, self-sufficient, self-motivated, and always eager to learn

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over 11 years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients. As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including: Ticketing and Customer Comms Tools: -Zendesk -Freshdesk -Intercom -Hubspot -ReAmaze -Gorgias -Front -Salesforce -Live Chat -AirCall Ordering Tools -Shopify -Shipbob -Shipstation -Chargedesk -Network Solutions CRM -Salesforce -Hubspot -Sophros -Exigo Data Analysis -GoodData -Zendesk Analytics -Amplitude -Looker Project Management: -Google Suite -Slack -Skype -MS Teams -Asana -Confluence -JIRA -SendGrid Fraud and Safety: -Stripe -PayPal -Sift Science I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field. Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams. I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!

Good day! I have quite a mouthful of name but you may call me Issa. An experienced Trust and Safety Analyst specialized in Marketplace Quality Assurance and Risk Management Fraud Prevention. My key projects include roles for multiple content engagement initiatives and marketplace quality optimizing projects in adherence for Upwork. Customer Service professional with strong communication, problem-solving, and relationship-building skills developed through years of supporting customers in fast-paced environments. Experienced in handling customer inquiries through email and digital support channels while maintaining professionalism, empathy, and attention to detail. Skilled in resolving concerns efficiently, identifying customer needs, and delivering solutions that improve customer satisfaction and trust. Proficient in using tools such as Google Workspace, Microsoft Office, Zendesk, and various CMS platforms to manage workflows and provide organized, high-quality support. Known for being adaptable, dependable, and proactive in creating positive customer experiences while contributing to team growth and operational success. Deep expertise in Fraud Prevention and Marketplace Quality Assurance, contributing to enhanced user experience across digital platforms. A tech-savvy professional with strong knowledge of various software applications, digital tools, and emerging technology trends. Quick to adapt to new systems and highly efficient in learning new processes, tools, and technologies with minimal supervision. I would appreciate the opportunity to discuss how my experience aligns with your needs. I look forward to hearing from you.

I help businesses improve sales performance, customer experience, and operational efficiency by combining strong leadership with practical systems that drive results. With over 8 years of experience across financial services, operations, and team leadership, I specialize in helping organizations bring clarity and structure to fast-paced environments. I have led teams in both in-person and remote settings, coached employees to exceed performance goals, and implemented processes that strengthen both team accountability and customer satisfaction. Throughout my career, I’ve built a reputation for stepping into complex situations, identifying what isn’t working, and creating solutions that improve performance while supporting the people behind the work. My experience spans sales leadership, operations management, and office administration. As an Office Manager, I managed daily operations, implemented software systems, and supported HR and recruiting processes, including writing job descriptions, sourcing candidates across multiple platforms, and conducting interviews to build strong teams. I also oversaw payroll processes, employee training, performance evaluations, and internal communications to ensure efficient and organized operations. In my current role, I monitor customer service and sales calls for quality and compliance assurance. This includes evaluating customer interactions, identifying coaching opportunities, and ensuring teams follow company policies and regulatory standards while maintaining a high-quality customer experience. Across leadership and operational roles, I have: • Coached and developed teams to exceed sales and service goals • Built performance-driven cultures grounded in accountability and clear expectations • Monitored and evaluated calls to ensure quality assurance and regulatory compliance • Developed training and enablement programs that translate strategy into execution • Led recruiting and hiring efforts, including job description development and interviewing • Implemented operational systems that improve efficiency and workflow • Managed escalations and complex client situations where trust and outcomes matter • Built strong relationships with clients, employees, and community partners What sets me apart is how I lead and operate. I combine direct, decisive leadership with strong analytical thinking and a deep respect for the human side of business. I believe great results come from clear direction, thoughtful problem-solving, and empowering people to do their best work. I thrive in roles where I can bring structure to complexity, develop strong teams, and help organizations create systems that support sustainable growth. If you’re looking for someone who can strengthen operations, improve quality and compliance, and elevate customer or client outcomes, I’d love to connect and discuss how I can contribute to your business.

A creative and strategical mind for over 18 years, I've worked for big clients such as British American Tobacco, Skittles, Ford, Microsoft, Kinder, Samsung, Procter & Gamble, Avon, Old Spice, Parmalat, Bayer and a series of local clients. I bring a wealth of knowledge in crafting compelling copy that resonates, engages, and converts. My expertise spans across the full spectrum of digital marketing, including social media strategy and content creation, email marketing, blog writing, ghostwriting, and course development. I specialize in understanding the unique voice of brands and translating that into messaging that not only captures attention but also drives action. Whether it's creating high-impact social media campaigns, developing persuasive email sequences, or producing authoritative long-form content, my focus is always on delivering results that align with business objectives. With a proven track record of successfully managing content strategies that enhance brand visibility and foster customer loyalty, I am adept at navigating the ever-evolving digital landscape. I bring both creativity and strategic insight to every project, ensuring that every word counts and every message makes a meaningful impact. My experience is underpinned by a deep understanding of audience psychology, SEO best practices, and the latest industry trends, allowing me to craft content that is not only engaging but also optimized for search and conversion. From ghostwriting thought leadership pieces to developing comprehensive content for online courses, I am passionate about using the power of words to tell stories, educate, and influence. I am committed to excellence in every detail, ensuring that the content I produce is not only of the highest quality but also aligns perfectly with your brand’s goals and vision. Whether working independently or collaborating with a team, I thrive in dynamic environments where my skills can shine and make a difference.