Hire the Best ATL Specialists

A creative and strategical mind for over 18 years, I've worked for big clients such as British American Tobacco, Skittles, Ford, Microsoft, Kinder, Samsung, Procter & Gamble, Avon, Old Spice, Parmalat, Bayer and a series of local clients. I bring a wealth of knowledge in crafting compelling copy that resonates, engages, and converts. My expertise spans across the full spectrum of digital marketing, including social media strategy and content creation, email marketing, blog writing, ghostwriting, and course development. I specialize in understanding the unique voice of brands and translating that into messaging that not only captures attention but also drives action. Whether it's creating high-impact social media campaigns, developing persuasive email sequences, or producing authoritative long-form content, my focus is always on delivering results that align with business objectives. With a proven track record of successfully managing content strategies that enhance brand visibility and foster customer loyalty, I am adept at navigating the ever-evolving digital landscape. I bring both creativity and strategic insight to every project, ensuring that every word counts and every message makes a meaningful impact. My experience is underpinned by a deep understanding of audience psychology, SEO best practices, and the latest industry trends, allowing me to craft content that is not only engaging but also optimized for search and conversion. From ghostwriting thought leadership pieces to developing comprehensive content for online courses, I am passionate about using the power of words to tell stories, educate, and influence. I am committed to excellence in every detail, ensuring that the content I produce is not only of the highest quality but also aligns perfectly with your brand’s goals and vision. Whether working independently or collaborating with a team, I thrive in dynamic environments where my skills can shine and make a difference.

Sales & Client Communication Strategy Consultant- Communicating with clients regarding their event enquiries. Effectively managing leads & client communication in the CRM. Collaborating with your Australian team members to find solutions to the client's questions and needs. Identifying hot leads based on communication exchanges. Formulating engaging responses to clients across SMS and email platforms. Verification Specialist Lead- More than two years managing a global team of verification specialists conducting in-depth verification of employment, personal references, criminal records, education, jurisdiction, agency, neighbor, relationship, landlord, and law-enforcement employment consistently meets the above team requirement for KPI. Support and set performance standards and SOPs for staff, provide training, guidance, and coaching to staff, and hold staff accountable for assigned tasks and goals. Responsible for monitoring daily clients to ensure consistency, promptness, and quality service. Maintain and uphold the highest security standards across all company departments and client access. Call Centre (BPO)- Operation Manager- More than six years overseeing a local contact centre with various campaigns in sales, verification, customer service, back office tasks, and appointment setting. Perform regular coaching sessions to ensure employees meet job expectations and productivity objectives. Assist in handling client calls. Develop, implement, and administer efficient and service-oriented processes and procedures as needed. Develop, analyze, and share reports on the quantity, timing, call subject matter, quality of service, trends, and other issues relevant to customer service and project-based case manager operations. Work cross-departmentally to eliminate inefficient processes or issues that negatively impact team member performance. Demonstrates excellent time management; knows how to prioritize and organize time to be productive without being overwhelmed. Customer Service Expert – More than 10 years in Customer Service. Cater inbound and outbound calls and responded to customers’ inquiries regarding clients’ services. It includes taking orders and processing payments using available methods of payment. Performed basic troubleshooting for a Telco (Cricket and T-Mobile) related campaign for mobile phones. Process refunds and negotiate with banks for payment disputes. Virtual Assistant – More than 6 years as a Virtual Assistant. Hands-on experience in doing administrative tasks. It includes handling email, (sending out and answering emails for clients), updating client’s CRM (zoho), and making Purchase Order and Invoices. Responsible for updating the client’s online catalog for a jewelry business that includes but is not limited to price and design updates and seasonal discounts. Manage multiple duties and tasks, set priorities, and adapt to changing conditions and work assignments. Responsible for managing social media activity such as linking client’s services & products to other related websites. Maintained Facebook account for/and on behalf of a client including responding to general inquiries. Lodged divorce application on behalf of a client on a divorce campaign service in Australia. Outbound Telemarketing / Appointment Setter - More than 5 years making outbound calls for different clients whose campaigns are as follows: Cleaning services, Windows and Doors, Solar Energy, Health Insurance, Vending Machines for Hotels and Hospitals, Appointments for Doctors in an Aesthetic service campaign, and Accounting Service. Sourcing and Recruiting- Work through an assigned call list of sourced clinicians to support the client's recruitment needs. Handles candidate interviews via inbound/outbound interview calls and inbound/outbound interview texts, matches candidates to open positions, and pre-screens candidates based on communicated client needs.

💼 Customer Success | 🎯 Data & Research Analyst | 🕵️‍♀️ AML/KYC Specialist | 🔧 Virtual Assistant for Startups & Fintechs | 📽️ Project Mamanagement | 📝 Compliance | E-Commerce 🌟 Hi, I’m Charity — your go-to expert for Customer Success, Research, Virtual Assistance & Fintech Ops! 🌟 With over 8 years in the corporate world and 3+ years of freelancing with dynamic startups and fintechs, I’ve worn many hats — and looked great in all of them (professionally speaking, of course 😉). From supporting high-net-worth clients to catching fraud before it happens, I’m the behind-the-scenes force that helps teams thrive and businesses scale smoothly. 🔍 What I Actually Do ✅Deliver standout customer experiences via chat, email & phone ✅Conduct KYC, AML, EDD, credit risk reviews, and fraud checks like a detective with a dashboard ✅Analyze data, optimize processes, and write reports that actually make sense ✅Create SOPs and compliance policies, manage inboxes, organise chaos, and make operations breathe easier ✅Provide smart, reliable virtual support to founders, teams, and execs ⚡ Tools I’ve Mastered Customer & Communication: Zendesk, Slack, Google Suite, Microsoft Office, Zoom, Skype, Mailchimp Fraud/AML/KYC: Lexis Nexis Bridger, Refinitiv Worldcheck, RDC, ComplyAdvantage, Factiva, Orbis, Sayari, Sardine, Sift, Persona, Sentilink, Sumsub, Plaid Creative & Research: Canva (basic), Lexis Nexis, web digging like a pro 💡 A Few Things I’m Known For: 👌Building trust with clients and teams 👌Catching things others miss (details matter!) 👌Creating systems that work and grow with you 👌Always thinking two steps ahead 👌Bringing good vibes and serious skills to every project I’ve completed training in Lean Six Sigma (Yellow Belt), team dynamics, risk management, business English, and more — and I bring that continuous learning mindset into every role I take on. 🚀 Bottom Line? I’m here to make your life easier, your customers happier, and your operations smoother. Whether you need someone to help with back-end tasks, handle sensitive compliance work, or support your team like an internal rockstar, I’m ready. Let’s chat about how I can help bring your goals to life. My rate is flexible — let’s find the right fit based on your business needs.

Certified ACAMS AML specialist with primary focus on crypto sphere but with additional background in finance, including account management, bond exchange, P2P investing. Knowledge of AML regulations at national/EU and international levels and potential business specific risks. - Will use my skills in KYC and EDD to keep your business safe and help to understand who your customers really are at large in order to better tailor your product. - Am proficient in conducting transaction analysis and/or examining investment portfolio for AML threats and potential breaches - Have knowledge to develop internal controls to be efficient and cost-effective with a risk based approach. - Can write put together comprehensive internal documentation - describing and shaping your AML policies, and further assist with any development or licensing processes. - Able to conduct compliance research for your specific business.

With 10+ years of experience at JPMorgan Chase and Wells Fargo, I bring a strong background in operations, customer service, quality assurance, compliance, and process improvement. I help businesses stay organized, improve workflows, maintain quality, and deliver excellent support. My Specializations: • Customer Service & Email Support • Quality Assurance & Risk Management • Data Management & Governance • Project Coordination & Team Leadership • Process Improvement & Training • KYC/CDD/AML Compliance Experience & Tools: • Mortgage & Wholesale Banking Operations • Document Review & Administrative Support • Inbound/Outbound Customer Service • GoHighLevel CRM & Automation • N8N Automation • Claude • eCommerce Support & Product Research • Google Workspace & Microsoft Office Key Highlights: • 10+ years of corporate experience • JPMorgan Chase and Wells Fargo background • LEAN Six Sigma Yellow & Green Belt Trained • Trained and managed QA teams • Supported 500+ operations employees • Detail-oriented, reliable, and adaptable Education: • BSBA Major in Operations Management I’m committed to providing accurate, efficient, and professional support to help businesses grow.

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over 11 years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients. As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including: Ticketing and Customer Comms Tools: -Zendesk -Freshdesk -Intercom -Hubspot -ReAmaze -Gorgias -Front -Salesforce -Live Chat -AirCall Ordering Tools -Shopify -Shipbob -Shipstation -Chargedesk -Network Solutions CRM -Salesforce -Hubspot -Sophros -Exigo Data Analysis -GoodData -Zendesk Analytics -Amplitude -Looker Project Management: -Google Suite -Slack -Skype -MS Teams -Asana -Confluence -JIRA -SendGrid Fraud and Safety: -Stripe -PayPal -Sift Science I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field. Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams. I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!