Hire the Best NetX Specialists

With 11+ years of experience in IT support, systems administration, virtual assistance, and customer service, I specialize in troubleshooting, client support, and optimizing IT workflows. I have worked with various SaaS platforms, ticketing systems, and cloud solutions to ensure seamless operations for businesses. ✔ Expert in IT Support & Helpdesk (Connectwise, ServiceNow, Freshdesk, Zendesk) ✔ Proficient in O365, Active Directory, Azure Administration ✔ Skilled in Cloud Computing & System Optimization ✔ Virtual Assistance: Email & Calendar Management, Data Entry, Documentation ✔ Strong Client Communication & Problem-Solving Abilities ✔ Conversational Spanish (DELE B1 Certified) I am detail-oriented, proactive, and dedicated to delivering top-notch IT and virtual assistance solutions. If you need an expert to manage IT systems, provide technical support, and handle administrative tasks efficiently, let’s connect!

-- Over the last 10+ years, I have developed a wide range of websites and ensured profitable ROI specially using Shopify, Bigcommerce and woocommerce platforms.. Apart from that, I am expert using PHP (various CMS, framework and platforms), MySQL, HTML/HTML5, CSS/CSS3, JavaScript, Jquery and AJAX. My Web skills: ============ * E-Commerce: Neto, Magento, Woocommerce, Shopify, OpenCart, Prestashop, BigCommerce, CS-CART, X-Cart, Zen-Cart * Expertise: PHP, MySQL, JavaScript, jQuery, Ajax * Framework: CodeIgniter, CakePHP, Zend, Customized MVC framework * CMS: WordPress, Joomla, Drupal, * Design: Responsive Design, Web2.0, xHTML, HTML, XML, DHTML, CSS * Themes & Plugins Integration, 3rd party APIs Integration, Shipping Modules, aWeber, aMember, MailChimp, etc. - In addition to creating the websites and eCommerce stores, I am expert with conversion optimization so I ensure strong foundation for my projects. --I am available for interview as per your time zone, and would appreciate the opportunity to have a conversation with you. --I can devote the full time and available in every time zone.

I have been working in the IT field since 2007, specializing in managing Data Centers with a focus on the installation, deployment, configuration, management, and administration of Microsoft Windows Server environments (2003, 2008, 2012, 2016, and 2019). My expertise extends across both physical and virtual platforms, including Azure Cloud, Hyper-V, VMware, XenServer, and Citrix XenServer Virtual Desktop Infrastructure, as well as Ubuntu operating systems. I provide comprehensive support for Active Directory & Group Policies, ADC, DNS, Exchange Server, AAA Radius, DHCP, WSUS, and VPN Server configurations. My experience also includes IP CCTV camera setup, installation, troubleshooting, and network infrastructure management, encompassing CCNA (Routing and Switching), Cisco, HP Aruba, and ATI Layer 2 and Layer 3 switches with VLAN configuration and troubleshooting. Additionally, I support the deployment, configuration, and management of Fortinet and Sophos firewalls. My skills also cover controller-based WiFi network implementation, control, and management, with expertise in Ruckus, HP Aruba, and Ubiquiti UniFi brands. Disaster Data Recovery: Recovery of formatted or accidentally deleted data from internal and external hard drives and USB storage devices. ✔️ Free service until client satisfaction ✔️ Your satisfaction is our commitment Kind Regards,

I approach every task with a deep sense of passion, a quality that resonates in my performance. Over the course of 8 years, I have honed my skills in customer service and technical support, both verbal and written, establishing a solid foundation in these domains. Each assignment is not merely a task but an opportunity for personal and professional growth, serving as a stepping stone towards my overarching goals while contributing to the success of those around me. My adeptness at multitasking is complemented by a profound respect for deadlines, underscoring my commitment to punctuality and efficient task completion. With a proven track record of 8 years as a help desk technician and in various customer support roles, I possess a high level of tech-savviness. My expertise spans MS Office 365, Azure, Active Directory, VMs, O365 Administration, server management (file server, SQL, backup, Remote desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, Barracuda, workstation setup, profile and account management, license administration, and more. My comprehensive understanding of computer systems, mobile devices, and various tech products empowers me to diagnose and resolve a spectrum of technical issues, from basic to complex. A customer-oriented and composed individual, I am adept at effective communication. My proficiency extends to the use of Solarwinds RMM, Bomgar, and TeamViewer. Additionally, I am well-acquainted with Datto RMM, PassPortal, and Autotask, having utilized these tools extensively in my previous role at an MSP company. I am well-prepared to assume new responsibilities promptly and am eager to discuss how I can meet your specific needs. Thank you for visiting my profile. I look forward to the opportunity to speak with you further.

I help MSPs keep their service desk moving: tickets resolved and escalated properly, clients answered clearly, and the messy tribal knowledge turned into SOPs and documentation the whole team can actually use. I have spent 10+ years inside MSP operations for US companies: helpdesk L2/L3, escalations, system administration (Microsoft 365, Active Directory, Windows Server, VMware), backup and BCDR, and the toolchain you already run: ConnectWise Manage, Control, and Automate, IT Glue, HaloPSA, NinjaOne, Datto, Meraki, SentinelOne, Proofpoint, Okta. On Upwork that adds up to 6,700+ verified hours and $70K+ earned across 17 jobs, including a 2,290-hour engagement where the client's parting words were that I had become the escalation point for their team. At my last long-term MSP role I was promoted to team lead within 3 months and ran a pod of 4 technicians. My recent MSP work has also continued as direct hires beyond the platform, most recently with a security-focused MSP. Documentation and process work is where I have gone deepest recently. At a security-focused MSP, my role included writing SOPs, documenting processes, and working with management on standards and process improvement. I did this work well before AI existed. Today I also run AI-assisted workflows I built myself (for triage notes, documentation drafts, reporting, and repetitive admin), which means the same documentation cleanup gets done faster and more consistently. I run my own IT services business on these workflows every day, so this is working practice, not theory. What I can take off your plate: - L2/L3 technical support, ticket triage, escalation handling, client-facing updates - SOP writing, process documentation, knowledge base cleanup (IT Glue and similar) - Microsoft 365, Active Directory, endpoint, and backup administration - Network troubleshooting: firewall, VPN, DNS, DHCP, connectivity - AI-assisted documentation and reporting workflows inside your existing tools Practical details MSPs usually ask about: I work US business hours comfortably (years of night-shift experience), and my home office is built for reliability: a high-spec desktop with three monitors plus a MacBook as a backup machine, two independent internet lines (fiber and Starlink), and UPS power backup. If you need someone who can hold the line on tickets today and leave your documentation better than they found it, send me a message.

Jobs/projects I can help with: IT help desk & remote technical support Network & systems administration (Windows Server, Active Directory) E-commerce/Shopify support & marketing analytics (GA4, UTM tracking, attribution) Complex Excel reports (macros, pivot tables) Web design (Dreamweaver, HTML, CSS) Graphics (Photoshop, Illustrator) Email marketing (ConstantContact, Robly, MailChimp) Managing and training IT support teams, establishing processes Technology I'm highly proficient in: Google Workspace (config & admin) Windows Server (2003 and up) FreshService / FreshDesk (config & admin) ConnectWise (config & admin) CarbonBlack (config & admin) Shopify, Google Analytics (GA4), Google Tag Manager Adobe Photoshop / Illustrator / Dreamweaver WordPress, HTML, CSS MS Office (advanced Excel) PBX VOIP (Digium Switchvox and InContact) LDAP using Apache ConstantContact, Robly, MailChimp I'm a technical professional who maintains a strong work ethic with clients regardless of setting, whether within or outside Upwork. I set clear expectations on what I can achieve in a given timeframe, and I work best in an organized environment, especially under pressure. I've built a varied 15+ year career in IT. I spent over a decade managing IT operations for one of the most well-known online travel agencies in the US — overseeing network operations including email, VOIP, and servers, and leading the Systems team. Alongside that, I spent several years as a remote IT technician for a US-based Managed Services Provider, supporting multiple client environments across Windows Server administration, workstations, and networking under SLA commitments — solid, proven experience delivering remote IT support directly to Western clients. I'm also a Dell Certified System Expert with 5+ years of Level 2/SME technical support for a well-known computer manufacturer, and I have a strong graphic design background (13+ years, starting with Adobe Photoshop) alongside web design using Dreamweaver, HTML, CSS, and some PHP/Java. I have hands-on WordPress experience as well — I've managed and maintained WordPress websites for clients, and I currently run and manage my own WordPress site, so I'm comfortable with everything from content updates and plugin management to day-to-day site upkeep. More recently, I've moved into e-commerce — handling Shopify, GA4, and marketing analytics for a growing online brand, including attribution tracking, UTM cleanup, and performance reporting. Whether you need day-to-day IT support, a network/systems administrator, WordPress site management, or someone to bring order to your e-commerce data and operations, I bring reliability, attention to detail, and the flexibility to jump into whatever the job needs.