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I'm a customer support specialist with 8 years of remote experience handling high-volume support for e-commerce, hospitality, and retail brands. *What I handle day-to-day: -Orders, payments, refunds, and disputes — resolved accurately and fast -Booking changes, cancellations, and escalations across multiple platforms -Chat, email, and social media support with a 98% issue resolution rate -50+ tickets managed daily using Zendesk, Freshdesk, and Gorgias, within SLA response windows *Recent experience: -Iroom Co (2023-2026): Remote customer and partner support via chat and email, managing bookings and cancellations across platforms -Muamalah (2022-2023): Payment dispute resolution and refund processing, omnichannel support (chat, email, social media) -Missodd (2018-2023): High-volume order and delivery support for an e-commerce clothing brand, reduced average response times through better ticket prioritization *Languages: English (fluent), French (professional working proficiency), Arabic (native) *I work independently, communicate clearly, and I'm available 40+ hours/week with flexible scheduling including peak-season or urgent coverage.

Drowning in manual, repetitive work? I turn the processes eating your team's hours into automated systems that run themselves - reliably, and without breaking the first time your data changes. I specialize in workflow automation and custom integrations: connecting the tools you already use (CRMs, spreadsheets, APIs, internal databases) into pipelines that move data and trigger actions on their own. I build in n8n, Make, and Tines, and drop into Python when a job needs custom logic no-code can't handle. My background is in cybersecurity and data engineering - B.S. Cybersecurity and M.S. Data Science from Purdue, plus real-world work at DFAS and DNAnexus - so I don't just build things that work. I build things that are secure and hold up in production, not demos that fall over in week two. What I build: Workflow automation - n8n, Make, Tines API integrations and custom web services Web scrapers and data pipelines Python scripting and backend development No-code/low-code apps with auth, payments, and data orchestration How I work: I start with the outcome you're after, not a feature list - then design the simplest reliable system that gets you there, and ship it fast. Message me with the manual process that's costing you the most time, and I'll tell you exactly how I'd automate it.

I help businesses secure and optimize Linux infrastructure, firewalls, VPNs and virtualization environments. Specialized in: Network & Security: OPNsense | pfSense | Wazuh SIEM Wireless & Infrastructure: Ubiquiti UniFi Ecosystem Virtualization & Backup: Proxmox VE | Proxmox Backup Server VPN & Connectivity: WireGuard | OpenVPN | Cloudflare Tunnel SysAdmin & DevOps: Linux Servers | Docker | Reverse Proxy Core Services: Network Troubleshooting | Infrastructure Hardening I work mainly with: VPN issues Firewall configuration Secure remote access Reverse proxy problems Linux server deployments Monitoring and log analysis High availability environments I focus on fast troubleshooting, security best practices and stable infrastructure delivery. If you need someone to solve infrastructure and security problems quickly and professionally, let’s talk.

Hello and welcome to my profile, as a ⭐⭐⭐⭐⭐ TOP RATED FREELANCER – iGaming & Casino Content Writer |WordPress SEO |French Video Editor If you're looking for a reliable, experienced, and results-driven French SEO expert who can help your website rank higher on Google, attract more organic traffic, and convert visitors into loyal customers, you've come to the right place. I am a **Top Rated Upwork Freelancer** with **over 5 years of professional experience** in SEO content writing, search engine optimization, WordPress & Shopify SEO, iGaming & Casino content creation, and YouTube SEO. Throughout my career, I have successfully collaborated with startups, digital marketing agencies, SaaS companies, affiliate marketers, eCommerce stores, and international businesses looking to strengthen their online presence with high-quality French content. My goal is simple: **deliver content that not only reads naturally but also generates measurable business results.** Unlike many writers who simply insert keywords into an article, I focus on understanding your audience, your business goals, and Google's search intent to create content that performs. Whether you need a single article or an entire content strategy, I am committed to producing work that reflects professionalism, accuracy, and long-term SEO value. ## My Expertise ### ✔ French SEO Content Writing I write engaging, informative, and search engine optimized content for various industries. This includes: Blog Articles, Landing Pages, Pillar Content, Buying Guides, Product Descriptions, Category Pages, Affiliate Articles, Comparison Articles, Evergreen Content, Website Content etc. Every article is: ✔ 100% original ✔ Well researched ✔ SEO optimized ✔ Easy to read ✔ Structured for Google ✔ Written for humans first ✔ Ready to publish ### 🎰 iGaming Content Writing Over the years, I have developed strong expertise in the iGaming industry. I regularly write about: • Online Casinos • Sports Betting • Slot Reviews • Casino Reviews • Crypto Casinos • Betting Strategies • Casino Bonuses • Gambling Guides • Responsible Gambling Because I understand the terminology, regulations, and user expectations within this niche, I can deliver content that is both engaging and authoritative. ### 🚀 WordPress & Shopify SEO I help businesses improve their visibility on search engines by optimizing every important aspect of their website. My SEO services include: ✔ Keyword Research ✔ Competitor Analysis ✔ SEO Audit ✔ On-Page SEO ✔ Meta Titles & Descriptions ✔ Internal Linking ✔ Content Optimization ✔ Image SEO ✔ URL Optimization ✔ Technical SEO Recommendations Whether your website is built on WordPress or Shopify, I can help improve its overall SEO performance. ### 🎥 YouTube SEO & Video Editing YouTube is now one of the biggest search engines in the world. I help content creators optimize their videos to increase visibility and attract more views. Services include: • YouTube SEO • Video Titles • SEO Descriptions • Keyword Research • Tags Optimization • Thumbnail Strategy • Channel Optimization • Video Editing • Shorts Optimization ## Why Work With Me? When you hire me, you're not simply hiring a writer. You're working with someone who understands how content contributes to business growth. I pride myself on: ⭐ Delivering high-quality work on time ⭐ Clear and responsive communication ⭐ Attention to detail ⭐ Long-term collaboration ⭐ Respecting deadlines ⭐ Continuous improvement ⭐ Client satisfaction above everything else I believe every project deserves the same level of dedication, whether it's a single article or a long-term partnership. ## Industries I Have Worked With • iGaming • Sports Betting • Online Casinos • SaaS • Technology • E-commerce • Health & Wellness • Finance • Cryptocurrency • Business • Digital Marketing • Personal Development • Education ## Tools I Use • Ahrefs • SEMrush • Google Search Console • Google Analytics • Google Keyword Planner • Surfer SEO • Yoast SEO • Rank Math • ChatGPT (for research assistance only) • WordPress • Shopify ## What You Can Expect ✔ High-quality SEO content ✔ Original work ✔ Excellent communication ✔ Respect of deadlines ✔ Unlimited professionalism ✔ Long-term collaboration ✔ A freelancer who genuinely cares about your project's success My mission is to help businesses grow through powerful content and effective SEO strategies. If you're looking for someone who combines writing expertise, SEO knowledge, and professionalism, I would be delighted to discuss your project. **Let's build something great together. Send me a message, and let's get started!** Eugene A. KPONOU

Are you looking for a seasoned engineer who can transform a rough sketch, a 3D scan, or a complex mechanical idea into a production-ready CAD model? With over 13 years of professional experience in mechanical design using Siemens NX and Solidworks, I specialize in high-precision engineering and innovative product development. My background as a mechanical designer and 3D printing service provider allows me to create designs that aren't just "pretty on screen" but are fully optimized for real-world manufacturing. What I bring to your project: Expert CAD Modeling: 13 years of mastery in NX and Solidworks for complex machinery, jigs, and consumer products. High-End Reverse Engineering: I can take photos, hand-drawn sketches, or 3D scan data (STL/OBJ) and convert them into fully parametric, editable CAD models (STEP/IGES/Parasolid). Design for Additive Manufacturing (DfAM): Deep understanding of 3D printing constraints (FDM/SLA/SLS). I optimize wall thickness, tolerances, and supports to ensure your prints succeed the first time. Mechanical Systems & Automation: Expertise in designing assembly machines, industrial components, and integrated mechanical systems. My Workflow: Consultation: Understanding your functional requirements and constraints. Conceptualization: Converting your sketches/scans into a preliminary 3D structure. Refinement: Applying engineering tolerances and optimizing for your chosen manufacturing method (3D Printing, CNC, or Injection Molding). Delivery: Providing high-quality source files and technical documentation. I am committed to precision, clear communication, and meeting tight deadlines. Let’s hop on a brief call to discuss how I can bring your mechanical vision to life!

I help businesses improve their daily operations through reliable back office support, customer service, virtual assistance, and practical AI automation. I bring several years of professional experience in customer support, order processing, administrative tasks, data management, and back office operations. I work in a structured, reliable, and detail-oriented way and can quickly adapt to existing processes and tools. In addition, I use n8n and OpenAI to automate repetitive tasks. I can build workflows that organize incoming emails, classify requests, extract information, update spreadsheets, and trigger the appropriate next steps. I can support your business with: • Customer support and customer success • Virtual assistance and administrative support • Back office and order processing • Email and inbox management • Data entry and spreadsheet maintenance • n8n workflow automation • OpenAI integrations • Process documentation and optimization My goal is to reduce your workload, keep daily operations organized, and create practical solutions that save time.