Hire the best Avaya specialists
Check out Avaya specialists with the skills you need for your next job.
- $79 hourly
- 5.0/5
- (138 jobs)
I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!AvayaPBXTechnical SupportVoIP AdministrationVoIP SoftwareRingCentral GlipTelephone SystemIVR SoftwareTelecommunications EngineeringVoIPSystem ConfigurationSystem AdministrationVoIP PBXPhone SupportBusiness with 100-999 EmployeesCall Center Management - $75 hourly
- 5.0/5
- (76 jobs)
"I'm only driven to deliver the best-quality, Hire me if you are looking for the same" My name's Moataz, and here are my qualifications/experiences. - 12+ Years working on VOIP solutions (Avaya in particular) in two countries (Egypt & Saudi Arabia) at big system integrators. - I have done a lot of projects at different segments/sectors with different sizes (SMB & Enterprise, and Megaprojects), starting from legacy systems to the latest technologies. - working on all application types of unified communications and customer experience applications. - Pre-sales experience, and consultancy Expertise: - IP Office, VmPro, Onex Portal, IPOCCS, ACR - Avaya Aura Core Components (SMGR, SM, CM, US, H.245 gateways) - Equinox TE & AAWG - Equinox OTT (MGMT, MEDIA, H.323, Equinox Edge, and Equinox Recording) - Aura Presence with Multimedia Messaging enabled (PMM) - AADS (standalone & clustered) - SBCE standalone and HA for remote worker and sip trunking. - Call Center Elite, AACC, EMC, - Experience Portal, WFO, and CMS - Avaya soft clients (Equinox Client, Equinox Attd, OneX Comm, OneX Agent, OneX attd). - Multiple Avaya portfolios such as (IPT, Hospitality Solutions, and Call Centers) - Different types of Avaya PBX and media gateways (SI, MCC, G450/G430, and G650). - Integration between Avaya and other systems (Astrix, LYNC & CISCO...). - Custom reports for CMS Designer. - Cisco CUCM, Unity. - Grandsteam - FreePBX, Neogeo Router Services: 1- Troubleshooting any raised issue. 2- Preventive/proactive maintenance with a weekly report. 3- New implementation/commissioning. 4- Operation over the clock (already have a team for continuous operation & monitoring) 5- Consultancy sessions regarding design requests, quotations, licenses, and sizing. 6- Training sessionsAvayaVoIPSolution ArchitectureRemote IT ManagementSession Initiation ProtocolNetwork AdministrationNetwork Design3CXCisco Certified Network ProfessionalAmazon Web ServicesCisco Certified Network AssociateCisco CallManagerPBXTechnical DocumentationVoIP Administration - $80 hourly
- 5.0/5
- (8 jobs)
I am a seasoned CCaaS Solutions Architect with over 15 years of experience in pioneering contact center innovations, particularly in Conversational and Generative AI. My expertise lies in designing and deploying advanced AI-driven solutions that enhance customer and agent experiences, streamline service delivery, and improve operational efficiency. Throughout my career, I have led agile, cross-functional teams and managed large-scale migrations to cloud platforms, ensuring seamless integration and superior performance. My portfolio includes the successful development and deployment of cutting-edge AI products such as call summarization tools, quality assurance automation, and real-time agent assistance. I have worked with top-tier platforms like Genesys Cloud, NICE CXOne, Amazon Connect, and Salesforce, consistently delivering exceptional results. My expertise with On Premise solutions from Avaya , Genesys and Cisco also are a highlight of my career I am committed to operational excellence and customer-centric solutions, and I excel in stakeholder management, data-driven decision-making, and strategic product management. My certifications in AWS Solutions Architecture, TOGAF, ITIL4, and Genesys Cloud Professional further underscore my technical proficiency and dedication to continuous learningAvayaProject ManagementSalesforce CRMVoIP SoftwareSession Initiation ProtocolNetwork MonitoringTwilioDockerAmazon Web ServicesVMware vSphereMicrosoft Azure - $75 hourly
- 4.8/5
- (81 jobs)
Current Certifications: * CCENT ( Cisco Certified Network Technician ) * CCNA (Cisco Certified Network Admin (Routing & Switching)) * CCNP (Cisco Certified Network Professional (Routing & Switching)) * CCNA-SECURITY (Cisco Certified Network Security Admin) * SECURITY+ CE (CompTIA Certified SECURITY) * CEH (Certified Ethical Hacker) I am a Sr. Network and Security Engineer (SME) with expertise in Cisco Network Engineering and Cyber Security Engineering with year of I.T. experience managing private and government enterprise networks and Cyber security Network environments for large and small businesses . I have over 18+ years total experience as a lead Sr. network engineering SME as my foundation , and 9 yrs experience in Cyber Network Security infrastructure , design, configurations, troubleshooting, Cyber threat hunting. Also upgrading enterprise networks and security infrastructures for private companies , government organizations , including large and small business Networks and information systems. These skills include SME experience in Cisco Routing and Switching, ASA Firewalls, Palo Alto, Pfsense , VPNs, F5 Load balancer, WLAN, VoIP, and Cyber Security tools and SIEMS and Network Scanning, Windows Server, and WiFi networks.AvayaVMWareCisco CallManagerSystem ConfigurationVoIPEthical HackingCisco Certified Network ProfessionalCisco Certified Network AssociateCisco RouterCisco ASAVPNFirewall - $50 hourly
- 4.9/5
- (46 jobs)
Hello, my name is Abdurahman. I believe in strong dedication in each project of my clients. I have been working for more than 5 years . My skills: * Embedded/Firmware development * IoT engineering * AI/ML technology * Web/mobile development You can pick me with an assurance of honest and best service. Regards.AvayaOpenWrtC#JavaScriptCEmbedded SystemCSSInternet of ThingsHTMLNode.jsLinuxEmbedded CRaspberry PiC++Python - $12 hourly
- 4.7/5
- (26 jobs)
๐๐๐๐ซ๐ ๐ฎ๐ค๐ช ๐๐๐๐ฃ ๐จ๐ฉ๐ง๐ช๐๐๐ก๐๐ฃ๐ ๐ฉ๐ค ๐๐๐ฃ๐๐ง๐๐ฉ๐ ๐ก๐๐๐๐จ ๐๐ฃ๐ ๐๐ก๐ค๐จ๐ ๐๐๐๐ก๐จ ๐๐๐๐๐๐ฉ๐๐ซ๐๐ก๐ฎ? ๐ Are you feeling swamped with cold-calling tasks, leaving you less time to grow your business? Don't worryโI'm here to help ease that burden and boost your business success!โจ ๐ผ ๐๐ช๐ก๐ก ๐๐ฅ๐๐๐ฉ๐ง๐ช๐ข ๐๐ญ๐ฅ๐๐ง๐ฉ๐๐จ๐: Whether it's cold calling, customer service, appointment setting, inbound/outbound sales, or any other telemarketing task, I've got you covered. No cookie-cutter solutions hereโjust tailored strategies for maximum impact. ๐ก ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ฏ๐๐ ๐๐ฉ๐ง๐๐ฉ๐๐๐๐๐จ: I don't believe in one-size-fits-all approaches. I take the time to understand your business inside and out, crafting bespoke telemarketing strategies that align perfectly with your goals and objectives. ๐ ๐ผ๐๐๐ฃ๐๐ฎ ๐๐๐ง๐ซ๐๐๐๐จ: As the founder of my own agency, I lead a team of dedicated professionals ready to support your telemarketing endeavors. We're not just virtual assistantsโwe're strategic partners invested in your success. ๐ ๐๐ง๐ค๐ซ๐๐ฃ ๐๐ง๐๐๐ ๐๐๐๐ค๐ง๐: With a Bachelor's degree in Marketing and a proven track record, I bring both expertise and credibility to the table. Let's turn leads into loyal customers together. ๐ฏ ๐๐๐๐-๐๐ช๐๐ก๐๐ฉ๐ฎ ๐๐๐๐ ๐๐๐ฃ๐๐ง๐๐ฉ๐๐ค๐ฃ: Say goodbye to generic lead lists! I go the extra mile to ensure that every lead I deliver is of the highest quality, connecting you with prospects genuinely interested in your offerings. ๐ Ready to Take Your Telemarketing to the Next Level? ๐ If you're a service-oriented business looking to boost your leads, enhance customer relations, and drive growth, I'm your trusted partner. Let's collaborate and make some magic happen!AvayaB2B MarketingB2B Lead GenerationSales CallCold CallOutbound SalesPhone CommunicationReal Estate Cold CallingOutbound CallCold CallingCustomer ServiceList BuildingLead NurturingTelemarketingLead GenerationAppointment Setting - $65 hourly
- 5.0/5
- (76 jobs)
TOP 1 PERCENT ON UPWORK WITH EXPERT VETTED, TOP RATED PLUS BADGE AND 100 PERCENT JOB SUCCESS RATE Phone System Expertise - Amazon Connect, Open AI, Service Cloud Voice, AWS Lex for chatbots and voicebots, Amazon Connect Adapter for Salesforce, AWS lambda Amazon Connect and Lex Architect and developer profile with extensive development experience. 130 plus AWS Connect contact centers created. Open AI Chatgpt integration with Lex. Generative AI projects like booking appointments via chatgpt bot etc. Salesforce Rank - Ranger Salesforce Certified Administrator Service cloud voice with Amazon connect set up for 25 plus customers from scratch. AWS Lex expert in creating chatbots and voicebots. Worked on 60 plus Lex bots creation from scratch. AWS Kendra integration with Lex. Extensive experience in Amazon Connect, LEX, Lambda, Kendra, Cloudformation, Dynamo Db, SES, SNS, EC2, Secret Manager, Cloud watch, Event bridge, S3, IAM and other AWS services. Custom CCP implementation for Amazon connect react js app with ac dialer, live agent status, real time metrics, recent activities, call result and many more features. 1. More than twelve years of IT experience. Amazon connects five plus years of extensive experience from the architect level to the development level. 2. Complete deployment knowledge for both username and SSO-based. More than 130 amazon connect deployments and created contact flows of a very complex nature. 3. Knowledge of all configurations like create user, queue, routing profile, quick connect, reports, hours of operation, phone numbers, etc. 4. Can design architect and create contact flows as per the customer requirement of any complexity involving amazon lex or lambda or some other stuff. 5. Have a working knowledge of creating amazon lex and integrating it with amazon connect. 6. Know using lambdas to call external applications and using external data in amazon connect. 7. Implemented amazon connect chat widget and chat functionality. Interactive chat for amazon connect 8. Experience as technical lead development for amazon connect. 9 . Knowledge of other AWS services like lambda, kinesis, amazon Polly, transcribe, lex, SES, SNS, pinpoint, single sign-on, etc. 10 . Implemented amazon connect custom CCP using amazon connect streams. 11. Integrated custom CCP in Salesforce. Amazon connects CTI adapter whole working experience 12. Implemented features like callback, recording, amazon lex, out-of-office hours, wait time, dynamic queue selection, voicemail, etc. 13. Fluent in English with good interpersonal communication skills. 14. Working experience on Salesforce Service Cloud Voice. 15. Interactive chat messages for amazon connect. 16. Async chat solution for amazon connect. 17. Generative AI integration with connect and lex using chatgpt open ai platform. 18. Service cloud voice deployments and consultant for more than 25 customers. Live demonstration available anytime. Open for any questions related to Amazon Connect, Lex, SCV. IT experience architect, development for over twelve years. Working in multiple technologies, including Salesforce, Dotnet, electron jS, Angular js, React Js. AWS amazon connects, lambda, cloud front, cloud watch, transcribe, contact analysis, Polly. Customer satisfaction is the foremost goal. Believes in building long-term relationships.AvayaAWS ApplicationAmazon LexSalesforceSalesforce Service CloudSalesforce LightningElectronAngularJSASP.NET MVCNode.jsAmazon Web Services - $10 hourly
- 4.9/5
- (46 jobs)
Hey there! ๐ I'm Jolan, an experienced inside sales and customer service professional with a solid track record of managing client relationships and driving revenue growth. With 7 years of telesales experience in BPOs and freelancing, Iโm here to help your business thrive through strategic communication and sales. ๐ Hereโs what I bring to the table: ๐ฒ Real Estate Appointment Setting & Telemarketing Expert: Iโve got impressive experience in setting appointments, cold calling, and lead generationโespecially in real estate, credit repair, and telecommunication sectors. ๐ Sales & Client Persuasion Pro: With a strong ability to persuade clients over the phone, I consistently hit sales targets and build lasting relationships. ๐ Lead Generation & Cold Calling Master: I ensure your sales pipeline stays full, with extensive experience in cold calling and generating high-quality leads. ๐ Versatile VA Skills: From managing calendars to handling MS Office, Google Sheets, and CRMs like Mojo, Vulcan, and Ring Central, Iโve got you covered. ๐ป Fully Equipped for Success: My home office setup ensures zero downtime, and Iโm flexible with work schedules to meet your business needs. Letโs work together and achieve your businessย goals!ย ๐ชโจAvayaLead NurturingReal Estate Virtual AssistanceReal Estate Cold CallingSales CallCredit RepairAppointment SettingAppointment SchedulingInbound InquiryLead GenerationSalesB2B MarketingTelemarketingReal EstateOutbound SalesCold Calling - $80 hourly
- 4.7/5
- (178 jobs)
Server admin, Python developer, and problem solver with 20+ years of experience. Do you need help with servers, DNS, hosting, Cloudflare, Email (SPF/DKIM/DMAC), SSL? Issues with your hosting provider and want to migrate? Are you frustrated? I can help! Free consultation. I've run web hosting facilities, a registrar, and managed over 50k domains. Infrastructure expert. Most recently I've been working with Redpanda/Kafka, TimescaleDB, PostgreSQL, Django, and stream processing technologies for real-time financial analytics. - Advanced Linux / FreeBSD Administrator and Infrastructure Engineer - Configuration and Performance Tuning - Hosting Server Migrations - Load balancing, high-availability - MySQL, PostgreSQL, MariaDB - DNS, Cloudflare - Cloud Services (AWS, DigitalOcean, Linode, Vultr, OVH) - nginx, apache, haproxy - cPanel, WHM, Plesk, Vesta, Bitnami, WordOps - Duo Security and 2FA Integrations - SSL Certificate installation and support including TLS upgrades - Wordpress performance and scaling - Python, Django, Redis, TimescaleDB, PostgreSQL - Redpanda (Kafka) and real-time streaming analytics ABOUT ME: Multi-disciplinary Expertise: 20+ years in server administration, software development, and business management. Proven Track Record: Founded a web hosting company serving 50k websites, generating over $1 million/year. Unique Skillset: Adept in tech implementation and project management, ensuring a well-rounded approach to your needs. Speedy learner, highly organized, efficient, ambitious, creative, and self-motivated problem solver. Excellent written and verbal communication skills. I work quickly, can problem-solve advanced tech issues, and pay close attention to details. My ability to do both hands-on tech work and business/project management gives me a unique advantage over my peers.AvayaWeb ServiceWordPressMySQLNetwork AdministrationDomain MigrationLinux System AdministrationFreeBSDWeb HostingSystem AdministrationSecurity ManagementPythonNGINX - $95 hourly
- 4.9/5
- (14 jobs)
Understanding that your business needs to be constantly generating new opportunities and prospects is a crucial part of growth. My agency, Strategic Visibility, helps companies, entrepreneurs, and businesses of all kinds execute a marketing strategy that is proven to generate the results they need. We specialize in paid advertising through Google and Facebook in order to drive targeted traffic, qualify that traffic, and funnel it into a process that generates quality leads every month. Our strategies take the burden and stress off of you, the business owner, and places it on our expertise instead - which means you can focus on the areas that make you money. Whether you are looking to grow your authority in a local market, set up and execute your own lead generation systems, optimize paid ad campaigns, or develop a more robust marketing strategy for your company - we can help, and better yet, we can drive better results! Reach out anytime if you'd like me to submit a proposal for yor job or project. Thanks!AvayaDigital MarketingLocal Search AdsLead GenerationPaid MediaGoogle AdsFacebook AdvertisingMarketing Automation - $50 hourly
- 5.0/5
- (18 jobs)
Expert Software Developer with 30 years of proven experience. Expert on Telephony, Streaming, MVC and Web Services and Alexa Skills. Expert Loan Origination Expert - Encompass, Calyx Point, Avista. Integration of these with other applications. Also team of expert loan processors available. Expert Kronos Consultant on WorkForce Dimensions, WorkForce Ready and WorkForce Central. Deep knowledge of Kronos API and Setup and Configuration.Avaya.NET CoreSession Initiation ProtocolPipedriveKronos Workforce ManagementAutomatic Speech RecognitionMVC FrameworkEncompassPCIAlexa Skills KitRESTful API.NET FrameworkWeb ServicePerl - $35 hourly
- 4.9/5
- (94 jobs)
Experienced, passionate Software Engineer with fifteen years of experience in CTO, AWS Software Engineer, and CEO roles. Possesses a solid foundation in leading teams and possesses an extensive knowledge on platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications demonstrated through experience as a Software Engineer at Voicefoundry. Outstanding communicator able to work both independently and with diverse colleagues to produce value from effective problem-solving and innovative solutions. You don't see the skill you need here? tell me what is it I am willing to research and learn it, so I can be helpful for your project / business I am native Spanish speaker, and I am fluent on English as well.. Looking forward for new opportunities, and if you got a visa sponsor position on US or Canada.. say no more I'm in!AvayaAmazon CognitoZendeskAWS LambdaServerless StackSunshine ConversationsNestJSAmazon LexAmazon API GatewayServerless ComputingZendesk APIPythonNode.jsAWS AmplifyMongoDBAmazon DynamoDB - $50 hourly
- 4.8/5
- (8 jobs)
Cisco Collaboration Unified Solution Expert. I have more than 8 years of experience in VOIP Solutions with a certification of collaboration from Cisco I have worked in a lot of enterprise companies such as ( Orange Business -Egypt Air - Telecom Egypt โฆ ) I could help in Cisco IPT & Contact Center (configuration, implementation, and Troubleshooting ) For Cisco IPT( IP Telephony):- ============== โ CME ( Cisco Call Manger Express ) โ CUCM ( Cisco Unified Call Manager ) โ CUC ( Cisco unity connection ) โ CUBE & Cisco Voice gateway โ Cisco IM& Presences โ UCCX ( Cisco Contact Center Express ) โ Expressway C & E โ WebEx Calling โ And any other Cisco collaboration Product For Cisco Contact Center Enterprise:- ============================== โ Cisco Ingress Gateway โ Cisco CVP โ Cisco PG (Agent PG & VRU PG) โ Cisco ICM (Router & Logger) โ Cisco AW, HD, DDS (Administration & Data Server) โ Cisco Finesse โ Cisco CUIC โ Cisco VVB โ Cisco Call Studio For Avaya Aura:- ------------------- โ Avaya Aura CM โ Avaya Aura Elite Contact Center โ G430 โ G450 For Open Source :- ---------------------- โ Issable free PBX - Elastix โ Aheeva Contact Center โ AsteriskAvayaPBXVoIPVoIP AdministrationIVR SoftwareCisco UCSCisco Unity ConnectionCisco CallManagerMicrosoft TeamsVoIP PBXCisco Certified Internetwork ExpertVoIP SoftwareSession Initiation ProtocolCisco IOSCisco Router - $40 hourly
- 5.0/5
- (148 jobs)
I am excited to offer 16+ years of solid experience in Physical & Virtual Server & Networking Platforms, System Administration, Network Administration,Managing Telecommunications Networks and Technical Strategy. Below are a few of my strong assets for your business: - Microsoft(Active Directory, DNS,DHCP, RDS,SQL Server(DB Admin),SharePoint, - Hyper-V, Exchange(All Versions &O365)Azure) - VMWare (ESXi, VCenter) - Citrix (XenApp, XenCenter) - Antivirus(Symantec(SEP),Mcafee(EPO),Kaspersky) - Linux (Ubuntu, CentOS,Debian) - Cloud(MS Azure,AMAZON AWS ,Google GCP,OVH and Digital Ocean) - Storage(Synology,QNAP,FreeNAS,WD,Dell and HP) - VOIP ( Avaya,3CX,Yeastar,XCally,GrandStream & FreePBX) - Firewalls (Fortinet, Sonicwall, Sophos, ASA,WatchGuard&PFSense) - Routers (Cisco, Ubiquiti) - Servers (HP Proliant Servers) & (Dell/EMC Servers) I am happily available anytime using secure remote support or walk you through the steps via Upwork chat .I am looking to show each client my worth to build a long relationship.AvayaStorage Area NetworkCloud ComputingActive Directory Federation ServicesVoIP AdministrationMicrosoft Hyper-V ServerMicrosoft Active DirectoryCisco RouterFirewallFreePBXMicrosoft Exchange ServerOffice 365Windows ServerMicrosoft AzureMicrosoft Exchange OnlineFortinet - $70 hourly
- 4.9/5
- (12 jobs)
CCNP Collaboration Cisco Certified Network Professional Collaboration Hybrid Calling, WebEx, Unity Connection, DTMF, BAT, SIP/SCCP integration, mailbox migrations, voicemail, database replication, MWI, increase disk space โข Analyze logs and isolation of issues โข Cisco Emergency Responder; CTI Route Points, tracking phones, SNMP โข Prime Collaboration Assurance, Deployment โข CUCC; vCME, CUBE โช CUCM; licensing, installing/upgrade, ES/COP files, phone registration, feature and services (mva,cbarge etc), certificate issues; Core dumps โช vCME SIP/SCCP troubleshooting; SRST โช CUBE; NIMs, PRI/BRI troubleshooting; Dial Plan Configuration; POTs configuration โข IM and Presence; Jabber; Deployment, Installation โช SAML Error Messages; Persistent Chat, SSO, Jabber Mobile, troubleshooting IM/calling โข Cisco IP Phones/DX80/Codec; Troubleshooting firmware, registration, audio, wireless โข Expressway C/E; VCS C\E; Telepresence Management Suite, Cisco Meeting Server, WebRTC โข Satetille Server License Management (SLMS), ELM, PLM โข UCCX; UCCE โช Disaster Recovery; Upgrade โข CME Routers, BE6k, Avaya S8300 CM and Unified Collaboration โข L3/L2 Troubleshooting; voice and analog gateways: call routing, unity connection, voice gateways, default routers, Enterprise EIGRP networks, one-way audio etc โข Lead and support team for Avaya, Cisco, Fuze for multiple timezones. โข Enterprise Engineer Support of Voice Network Services, Voice Messaging, Conference Services โข IPT Architect designs created for BE6k integration with Remote Sites and Voice Infrastructure โข Troubleshoot and provide Dial Plain ConsolidationAvayaCisco Certified Network AssociateCisco CallManagerWebRTCCisco Certified Network ProfessionalsoapUIMicrosoft Visual StudioVoIPVMware ESX ServerC#3CXAmazon EC2API DevelopmentLinuxVMware Administration - $60 hourly
- 4.6/5
- (56 jobs)
CCIE 42303, Fortinet Security Solution Architect, and Microsoft Teams Certified Solution Consultant Team Lead with over 17 years of experience in designing, implementing, and supporting Network, VoIP, Unified Communications, Contact Center (UCCE & UCCX), Cisco Telepresence (Video Conferencing), Security, Network Monitoring Solutions, and strong experience in SD-WAN connectivity solutions. ================== AREA OF EXPERTISE ================== ## Designing, Implementing and Troubleshooting for o Microsoft Teams and AudioCodes Mediant SBCs. o Office 365 tenant Administration ## Designing, Implementing and Troubleshooting for various UC, HCS, Telepresence, and UCC solutions including o Cisco Call Managers, CUCME, CUCMBE, CUBEs, SME, Cisco Unity Connection for voice mail, Cisco Unified IM&P Presence, Cisco Unity Express (CUE), Attendant Console solutions (Cisco CUEAC), Cisco Expressway and Cisco Prime Collaboration. o Cisco Hosted Collaboration Solutions (HCS) including UCS servers (B and C), CUBEs, CUCDM 8.x and 10.x. o Cisco Telepresence solution different platforms including Cisco Telepresence Codecs, Cisco Telepresence Management Suite, Cisco Meeting Server (CMS), Cisco VCS, Cisco Expressway and CUCM. o Different Contact Center Enterprise solution (UCCE) components including Ingress VGs, VXML VGs, CUCM, ICM servers (Router, logger, PG, CTI, CTIOS, CAD, Finesse, HDS, Webview, CUIC), CVP and Cisco Unified SIP Proxy (CUSP). o Contact Center Express (UCCX) solution. o VGs, Switches, IP phones and soft clients (Jabber, CUPC, CUCIMOC and CUCILYNC). o SQL Administration and Troubleshooting for CUCM and UCCE o Voice XML applications and integrating them with CUCM. o Voice recording solution such as Nice, Qfiniti/Etalk, Carin, and VPI. o Integrating UCCE and CUCM with different 3rd Party products for recording, billing, XML, FoIP, administration, and different other functions. ## Configuring and Troubleshooting for: o VoIP protocols (SIP, H323, MGCP, Skinny) and fax over IP. o Analog and digital lines (E1/T1 R2, ISDN PRI/BRI, QSIG). ## Designing, Implementing, and configuring various Wireless/Wired Network and VoIP solutions including: o Different Cisco switches platforms (2960, 3560, 3650, 3850, 4500, 6500, 1000, 9200, 9300, 9400 and 9500 series). o Different Cisco routers and VGs platforms (2600, 3600, 2800, 3800, 2900, 3900, 4000, 1000 ISRs, 1000 and 5000 ASRs, VG2xx and ATA1xx). o VMware VSphere and VCenter Products o VPN, L2TP and security features for Cisco ASA5500 series, and Cisco Integrated service routers (ISRs). o Wireless LAN Controllers and APs o Fortinet SD-WAN Technology ## Hands-on experience on some security products including Cisco ASA, Cisco ISE, Fortinet Firewalls, HAProxy, and F5 Reverse Proxies. ## Implementing and Configuring network reporting/monitoring tools such as SolarWinds and integrating it with Network and Voice solutions. ## Performing changes and release management activities for Network, VoIP, UC, Telepresence and UCCE/X platforms.AvayaNetwork SecurityTelecommunications EngineeringLoad BalancingMicrosoft TeamsMicrosoft Active DirectoryNetwork DesignVPNNetwork EngineeringCisco IOSNetwork AdministrationCisco RouterCisco CallManagerComputer NetworkVoIP AdministrationFirewall - $40 hourly
- 4.8/5
- (25 jobs)
1. Expert in IP solutions (RCS-GSMA) with open source experiences. 2. Having experience in IMS (IP Multimedia Subsystem) solutions. 3. Having 10 years of experience towards kamailio and opensip projects. 4. Expertise in SIP,SDP,RTP,MSRP,HTTP,DIAMETER,SMPP protocols 5. I can develop custom modules in kamailio,opensip projects 6. Moderate in freeswitch, fusion PBX and asterisk 7. Mainly solution architect in VOIP 8. Well experienced with TCP,UDP and SCTP transport stacks. 9. Well experienced with wireshark and Homer utilitiesAvayaKamailioSession Initiation ProtocolIP Multimedia SubsystemOpenSIPSVoIP AdministrationVoIP SoftwareRich Media - $75 hourly
- 5.0/5
- (31 jobs)
I have been in the IT field for 12+ years. I have engineered, implemented and managed phones systems for most of the 10 years. I have dealt with most phone systems in my 10 year career. I also have a background in Networking. I am proficient in setting up LAN networks and basic routing. I also have dealt with a CLEC switch for part of my career. Vendors I worked with directly: Metaswitch Digium Adtran Edgewater Networks dba Ribbon Every major carrier in my area(ATT, Windstream, Frontier, Century Link) Fonality dba Netfortis Polycom Yealink Snom Interactive Intelligence dba Genesys GSuite Google Workspace Fusion PBX/FreePBX/FreeSwitch AWS Azure Cisco Networking Equipment Watchguard Sonicwall 3cx Hubspot SIP trunking with multiple VOIP providersAvayaNetwork EngineeringPhone CommunicationWeb HostingVoIPFreePBX3CXSquarespaceTelecommunications EngineeringVoIP AdministrationCisco IOSAsteriskSession Initiation ProtocolCisco RouterLinux - $70 hourly
- 5.0/5
- (67 jobs)
I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. โข Project and team management โข Business Analysis โข Contact Center technologies and management โข IVR technologies โข Report and Data Analysis โข Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First โข Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. โข Project Management Software - Matchware Mindview / Mind Maps and Gantt charts โข Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.AvayaProject ManagementBPO Call CenterLucidchartDatabase ManagementInformation Technology OperationsVisual FoxProMicrosoft VisioFive9Call Center ManagementBusiness Analysis - $50 hourly
- 5.0/5
- (18 jobs)
I am a VoIP professional with over 12 years of experience. I am an expert in Asterisk, Freeswitch, SIP Trunking and provide consultations on these to my clients. Throughout my experience I have designed and developed a number of VoIP, Telecom Solutions like IVR Systems, Autodialers, Conferencing Solutions and Voice Mail solutions from scratch. I develop solutions over multiple programming languages like Javascript (NodeJS), PHP, Java using Asterisk (ARI, AMI and AGI) and Freeswitch (ESL). I also provide support for installation, configuration and maintenance of Asterisk, Freeswitch and other VoIP Switches.AvayaWebRTCFreeSWITCHSession Initiation ProtocolKamailioVoIP SoftwareAsteriskLinux System AdministrationJavaScriptNode.jsVoIP AdministrationTwilio APIPHPWeb Service - $25 hourly
- 5.0/5
- (3 jobs)
I am a freelance web developer and web experience specialist, specializing in Sitecore & Umbraco with expertise in both front-end and back-end development, on-premise and in the cloud. I have an extensive portfolio of website creations where I have successfully integrated front-end technologies such as Angular, React, and Vue.js with a robust CMS for backend management. My services encompass a wide range of Sitecore-related tasks, including: Page creation within Sitecore solutions. Development of new features. Troubleshooting issues related to indexing, marketing, and CD/CM instance setup. Configuration. Solution costing. Overall solution architecture. I'm here to assist with your Sitecore needs, ensuring a seamless and efficient web experience.AvayaUmbraco CloudVue.jsAzure DevOpsASP.NET Web APIMicrosoft SQL ServerASP.NETAngularJSASP.NET CoreASP.NET MVCReactUmbracoSitecoreC#JavaScript - $76 hourly
- 5.0/5
- (19 jobs)
Meraki Certified Network Operator and Firewall Network engineer, I have many years setting up and configuring, VPN, SD-WAN and remote locations Meraki and Cisco Switches and networking. Fortinet Firewall setup and config with remote locations and firewall filtering. User VPN setup and configure. Firewall rules and filtering. Nimble SAN Storage server setup and config with VMWare Esxi 5.0-6.7 setup and config with ISCSI connectivity for system storage profiles. Switches, Cisco Aeronet, Meraki, Ubiquiti and Motorola wireless, Nuuo video monitoring and LifeSize video conferencing. Troubleshoot TCP/IP, DNS, WINS, DHCP and VPN. Support and maintain computing services including Windows Hyper-V and IBM iSeries and System X servers, VMWARE Esxi 5.5-6.5. Server, 2003-2019 Citrix XenApps, and Windows environment. Troubleshoot EDI transactions in Data Masons Vantage Point and Liaison AS2. Administer Office 365 mail and apps.AvayaCitrix HypervisorMikroTik RouterOSOpenWrtVMware ESX ServerVMware vSphereSecurity InfrastructurePfSenseInternet Protocol SecurityJuniperNetwork EquipmentmacOSCisco MerakiVPN - $20 hourly
- 5.0/5
- (4 jobs)
**About Me:** I bring over a decade of experience working with outsourcing companies, specializing in providing top-tier Customer and Technical support. My expertise includes: - Provisioning and troubleshooting of VoIP systems - Provisioning and troubleshooting of Avaya IP Office - Tech Support for Dell Computers - Phone, chat, and email customer service - Project Management, including the installation of new phone systems and cabling - Dispatcher services - Proficiency in essential software like Microsoft Office - 3D design software expertise (Autocad, 3D Max, Sketchup) - Adobe Photoshop/Illustrator skills **VoIP Platforms:** I've worked extensively with a range of VoIP platforms, including: - Zoom Phone - Verizon One Talk - RingCentral - GoToConnect - Broadsoft - Metaswitch - Vonage - DialPad - M6 **Strengths:** Problem-Solving Skills: Ability to quickly identify and resolve issues, whether technical or customer-related. Attention to Detail: Including a meticulous approach to tasks and projects, ensuring accuracy and quality. Effective Communication: Strong communication skills, including the ability to convey complex technical concepts to non-technical clients. Adaptability: Easily adapt to new technologies, software, or project requirements. Time Management: With capacity to efficiently manage tasks and meet deadlines consistently. **Achievements:** Throughout my career, I've successfully managed projects, provided technical support to clients, and ensured efficient communication channels. **Certifications:** I hold certifications in: Networking 4 Voice and Video over IP - SSVVPTM SSCAยฎ SIP training AIPS - Avaya IP OfficeTM Platform AWA 018 - Social Engineering Awareness AWA 016 - Phishing Awareness AWA 014 - Password Security AWA 012 - Malware Awareness AWA 010 - Email Security **Availability:** I'm available between 9AM - 6PM EST and typically respond promptly to inquiries. I look forward to leveraging my expertise to help you achieve your project goals. Feel free to reach out with any inquiries or project opportunities.AvayaEnglish to Spanish TranslationProject ManagementVoIP AdministrationSpanish to English TranslationVoIPTechnical SupportProduct Onboarding - $12 hourly
- 5.0/5
- (5 jobs)
Hi, and welcome to my profile! My name is Ann. I'm looking for potential long term clients. I worked in the BPO industry for 6 years and currently around 5 years as a Virtual assistant/Cold Caller/Telemarketer. My recent job was with Real Estate company. Cold Calling, meeting sets, admin tasks and closing were my scopes. These are the services I can offer: -Cold Calling -Emails, text, phone calls selling -Managing and Organizing Agreements or Contracts (Closing) -Creating Letters or Emails -Follow-up Skills -Customer Relationship Management -Setting and Organizing Appointments -Research -technical support -retention specialist with upselling also -email support -data entry Tools I'm familiar with: -Zendesk -Base -Aircall -CRM -Zoom -Slack -Salesforce -Clickup -Call tracking metrics -Podio -Investorfuse -Just call -Calltools -Click-upAvayaSales DevelopmentTechnical SupportCustomer RetentionOnline Chat SupportEmail SupportSales StrategyTelemarketingData EntryReal EstateCustomer ServiceOutbound SalesMicrosoft WordCold CallingCommunications - $13 hourly
- 5.0/5
- (26 jobs)
๐จ Are you seeking a ๐๐๐๐๐๐๐๐๐ ๐๐ง๐ ๐๐๐๐๐๐๐-๐๐๐๐๐๐ Customer Support Professional to help optimize your operations? ๐จ Top Rated | 100% Job Success ๐ก ๐๐จ๐ฐ ๐ ๐๐๐ง ๐ก๐๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ? โฆ ๐๐๐๐ก๐ง๐ข๐๐๐ฅ / ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ : As a Phone Support Ambassador in Microsoft 365, I have demonstrated proficiency in providing expert assistance across a wide range of services, including Office 365 Online and Desktop suite (Excel, Word, Access, PowerPoint, Teams), SharePoint, OneDrive, Business and Enterprise Subscriptions, MFA, Office 365 Admin center (Manage Users, Billing, Groups, etc.), domain and DNS setup, emails, and more. โฆ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐๐ง๐ ๐๐๐ง๐ญ๐จ๐ซ๐ฌ๐ก๐ข๐ฉ : I'm a passionate team manager known for igniting success through strategic leadership and open communication. With a knack for fostering collaboration and innovation, I empower my team to crush goals and deliver top-notch results. โฆ ๐๐๐ญ๐ ๐๐ง๐ญ๐ซ๐ฒ ๐๐ง๐ ๐๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ฏ๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ : With precision and attention to detail, I excel in data entry and administrative tasks, ensuring the accuracy and integrity of information entered into databases, spreadsheets, and other systems. My expertise in Office 365 desktop suite enables me to consistently deliver high-quality results while meeting tight deadlines. ๐ ๐ก๐๐ฏ๐ ๐ฎ๐ฌ๐๐ ๐ญ๐ก๐ ๐๐จ๐ฅ๐ฅ๐จ๐ฐ๐ข๐ง๐ ๐ญ๐จ๐จ๐ฅ๐ฌ : โข Office 365 Admin Centre โข Office 365 Online and Desktop Suite โข Avaya โข Service Now โข Discord โข Google Suite โข Assist365 โข DFM WW, EU โข LiveChat ๐ก ๐๐๐ฎ ๐ฉ๐ง๐ช๐จ๐ฉ ๐ข๐? โฆ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐ : Over several years, I've excelled in providing exceptional customer support across various channels including phone, chat, and email, ensuring timely and effective resolution of issues. โฆ ๐๐ซ๐จ๐๐ฅ๐๐ฆ-๐๐จ๐ฅ๐ฏ๐ข๐ง๐ ๐๐ค๐ข๐ฅ๐ฅ๐ฌ : With a proactive approach, I tackle issues head-on, demonstrating the ability to troubleshoot technical issues efficiently and provide effective resolutions to clients, always prioritizing customer satisfaction. โฆ ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ซ๐จ๐๐ข๐๐ข๐๐ง๐๐ฒ : I am proficient in utilizing ITIL V3 certified practices and I have leveraged tools such as Remedy, ServiceNow, Site Admin, Terminal Emulator (Avaya), and TCCCP (Cisco) to address Cisco and Avaya technical issues swiftly and accurately. โฆ ๐๐ข๐ฌ๐๐ข๐ฉ๐ฅ๐ข๐ง๐ ๐๐ง๐ ๐๐ง๐ข๐ญ๐ข๐๐ญ๐ข๐ฏ๐ : I approach all tasks with discipline and a focus on impressively getting the job done. As an ITIL certified professional, I take initiative in showing customers their significance to the company and resolving their concerns promptly. Excited to explore how I can assist you in reaching your objectives? ๐๐๐ญ'๐ฌ ๐๐ก๐๐ญ! Drop me a message, and let's kick-start the discussion today!AvayaCustomer ServiceTeam FacilitationTicketing SystemOffice 365Customer SupportTechnical SupportITILCisco CallManagerEmail SupportPhone SupportServiceNowComplaint ManagementTeam ManagementOnline Chat Support - $10 hourly
- 4.9/5
- (3 jobs)
Expert customer support, an e-commerce virtual assistant, and graphic design via Canva Skills: strong and positive communicator with excellent interpersonal skills and organizational skills. Competent in CRMs, Citrix, and experience with G Suite Knowledgable in Shopify, Social Media Marketing, I have been working in customer support for the past 5 years. Handled different accounts such as telco, e-commerce, and financial accounts. Completed a virtual assistant and digital marketing internship. I am a fast learner and a hard worker. Let's begin building a strong community. Here's what you can expect from me: โ ๐Customer Care (email, phone, chat support) โ General Virtual Assistant โ Social Media Marketing โ Ecommerce assistant/Manage your Shopify Store โ WordPress | Canva Applications and Tools, websites I use: Zoho CRM/Zoho Desk Gorgias Trello Shopify Canva Google Sheets Google Docs Citrix Receiver TSYS Gmail Slack VoIP/Softphone Zoiper Avaya Connect Dialpad Sales message Aircall Social media sites Facebook Instagram Pinterest Twitter LinkedlnAvayaSocial Media MarketingZapierPowtoonReal EstateShopifyLead GenerationEcommerceCitrixIFTTTMailchimpWordPressCanvaZoho DeskZoho CRMProduct Listings - $15 hourly
- 4.7/5
- (21 jobs)
8-year-old B2B marketing child. Sales are my bread & butter. 'How' and 'Why' people make the decisions they do and what influences them to do so, has led me on this tumultuous but exciting journey of marketing 100% client satisfaction and exceeded the companyโs KPI is my commitment If you give me an opportunity I would be valuable asset to your business. Core competence: -Inside Sales -Appointment setting -Telemarketing -Lead generation - Email Marketing -Virtual assistantAvayaSalesSchedulingCustomer ServiceTelemarketingLead GenerationB2B MarketingData EntryCustomer SatisfactionCold CallingOutbound SalesCustomer SupportEmail MarketingOnline Chat SupportCall Center Management Want to browse more freelancers?
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