Hire the Best Avaya Specialists

Hey, I’m a System/Network Administrator and MSP-focused IT Engineer with 5+ years of hands-on experience supporting Windows, Linux, Microsoft 365, and enterprise IT environments. My work spans both day-to-day technical support and large-scale infrastructure management, including server administration, virtualization, cloud services, security, and network monitoring. I have extensive experience working in fast-paced MSP and NOC environments, where I manage L1/L2 support operations, handle 24/7 monitoring, and resolve technical issues while maintaining SLA compliance. I regularly support 1000+ endpoints across multiple client environments, ensuring stable operations and minimal downtime. My expertise includes Microsoft 365 administration, Active Directory, Exchange, Azure AD, VMware virtualization, backup and disaster recovery, and endpoint security. I also work with Linux servers, web hosting environments, and network monitoring tools like Zabbix, Nagios, and ELK. 𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝟑𝟔𝟓 & 𝐂𝐥𝐨𝐮𝐝: - Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) - User management, onboarding/offboarding, and license handling - Email migration (Cutover, Staged, Hybrid, IMAP, G Suite) - Azure AD Connect and hybrid identity synchronization - Mail flow troubleshooting and Exchange administration 𝐖𝐢𝐧𝐝𝐨𝐰𝐬 𝐒𝐞𝐫𝐯𝐞𝐫 & 𝐀𝐜𝐭𝐢𝐯𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲: - Windows Server (2003–2019) installation and administration - Active Directory, Group Policy, DNS, DHCP management - File server configuration and permission management - IIS, SQL, and server role troubleshooting - Domain migration and infrastructure design 𝐋𝐢𝐧𝐮𝐱 & 𝐖𝐞𝐛 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞: - Linux server administration (Ubuntu, Debian, CentOS, Arch) - Web servers (Apache, Nginx) configuration and maintenance - WHM/cPanel, Plesk, ISPManager, Webmin support - SSL installation and server migration - Database management (MySQL, MariaDB, MongoDB) 𝐕𝐢𝐫𝐭𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 & 𝐁𝐚𝐜𝐤𝐮𝐩: - VMware ESXi deployment and upgrades - vCenter, clustering, HA, DRS, FT, SRM configuration - Virtual machine provisioning and migration - Backup and disaster recovery (Exchange, SQL, file servers, web servers) - SAN environments (Dell EMC, Pure Storage) 𝐌𝐒𝐏 / 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 / 𝐍𝐎𝐂 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: - L1 & L2 technical support for end users and enterprise clients - ConnectWise and RMM-based ticket management - 24/7 monitoring, alert handling, and escalation support - SLA-driven incident resolution - Remote troubleshooting and client support 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: - Endpoint security (CrowdStrike, Huntress) - Firewalls (SonicWall, Palo Alto, Fortinet, Cisco, Meraki, Ubiquiti) - System monitoring (Zabbix, Nagios, ELK stack) - Patch management using WSUS and Intune - MFA, Conditional Access, and identity security policies 𝐄𝐧𝐝-𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: - Desktop and application support (Windows, Office 365 tools) - Email, Outlook, Teams, and collaboration troubleshooting - Hardware, printer, and network device setup - VPN and connectivity issue resolution - End-user training and support 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞: Engagement options include hourly consultations, fixed-price projects, monthly retainers, and emergency support services. Communication is handled through daily updates and weekly progress reports, with availability via Upwork messages, email, Slack, and video calls. The schedule is flexible across time zones, with emergency support available 24/7 and a typical response time of 2–4 hours.

I am a VoIP and network security expert with over 7 years of hands-on experience delivering custom communication solutions for businesses worldwide. I specialize in deploying and supporting VoIP systems such as Avaya, Asterisk, 3CX, Mitel, FreePBX, FusionPBX and Kamailio, with deep expertise in SIP routing, SIP trunking, and cloud telephony. I’ve worked with major providers including Twilio, Voip.ms, Telnyx, and Voxtelesys, and offer reliable integration and troubleshooting services. I also have a strong background in VPNs, firewalls, and secure networking — including Fortinet, pfSense, OPNsense, WireGuard, OpenVPN, and IPSec setups — especially for remote access and restricted regions. Additionally, I offer AI Voice Assistant setup and integration with VoIP systems, as well as AI chatbots for websites and WhatsApp Business automation. My clients benefit from project-based deployment, long-term support, and a live lab environment where I demo solutions in real time before final delivery and deliver reliable, well-tested solutions designed around your business needs. Let’s work together to secure and optimize your communications systems.

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

✨🥇🏆 - I help businesses design, deploy, secure, and optimize IT infrastructure. With experience across networking, virtualization, cloud platforms, Microsoft technologies, and cybersecurity, I can step into existing environments, solve complex technical challenges, or build new infrastructure from the ground up. 🏆🥇✨ - My background includes working with enterprise and SMB environments, delivering everything from infrastructure migrations and platform upgrades to security improvements and performance optimization. I focus on implementing solutions that are secure, scalable, and aligned with project goals. 👉 My expertise includes: ✅ - Networking: Cisco, Meraki, UniFi, VLANs, VPNs, routing, switching, wireless deployments, and network troubleshooting. ✅ - Cybersecurity: SonicWall, Palo Alto, Fortinet, Cisco, firewall configuration, VPNs, access control, network hardening, and security best practices. ✅ - Virtualization: VMware vSphere, Citrix Virtual Apps & Desktops, Citrix MCS, PVS, App Layering, XenServer, Microsoft Hyper-V, VDI deployments, and server migrations. ✅ - Microsoft Technologies: Windows Server, Active Directory, Group Policy, DFSR, WSUS, Microsoft Exchange, Microsoft 365, Microsoft Entra ID (Azure AD), and PowerShell automation. ✅ - Storage & Infrastructure: Dell EMC, Pure Storage, SAN deployment, disaster recovery planning, and infrastructure modernization. ✅ - Systems Engineering: Server deployment, cloud migrations, performance tuning, infrastructure upgrades, automation, and complex troubleshooting. 🥇 - I believe technology should solve problems, not create them. My approach is straightforward: understand the objectives, identify the right solution, and deliver high-quality work with clear communication throughout the project. Whether it's a migration, virtualization deployment, network redesign, cloud implementation, security hardening, or resolving a complex infrastructure issue, I focus on delivering results that meet the agreed scope and timeline. 🥇 - If you need an experienced infrastructure engineer for a well-defined project, I'd be happy to discuss your requirements.

Senior managed services expert with 20+ years of overall experience in IT and 15+ specifically in managed services. This experience bridges two areas: technical and internal operations. His technical experience focuses on leading senior technical work in all areas of SMB IT, with significant amounts of both project work and day-to-day technical support in addition to long-term IT strategy planning, account management, and consulting for MSP client base and MSPs in general. Technical experience is primarily but not only in Microsoft Windows Server and desktop operating systems, Active Directory and assorted common server roles, Office 365 and Exchange, Hyper-V and VMware virtualization, clustering and storage, Mimecast, Proofpoint and other email security platforms, identity management (SSO, MFA, SAML), the Azure platform, backup systems like Datto and Veeam, firewalls (SonicWALL, Sophos XTM and UTM plus some exposure to Fortigate and Palo Alto), Cisco and Cisco Meraki, Extreme Networking, Brocade, Ruckus, HP and Dell switching, Ubiquiti, and others. Chris also has significant experience and education in IT and information security in general. On the operational side, Chris's expertise includes comprehensive work in internal managed services operations, both building and expanding new and existing practices from start-ups to mature businesses. Specific areas of managed services experience aside from technical service delivery to clients includes, but is not limited to: service desk management and best practices, project management and scoping, team management and individual mentoring, reporting and dashboarding, data analytics, documentation and building or maintaining documentation repositories like IT Glue, process building and efficiency-focused strategic problem solving, internal toolset systems building and deployment, PSA/ticketing and RMMs of several vendors, and various security and management tools of many types and flavors. Chris has significant experience with EOS, Connectwise Manage and Autotask PSAs, Kaseya and Automate RMMs, Brightgauge, the entire Sophos Central product line, Auvik, Liongard, Perch, Carbon Black, Cisco Umbrella, and API integrations between all of these tools and others.