Hire the best Avaya specialists

Check out Avaya specialists with the skills you need for your next job.
  • $79 hourly
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
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    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
    Call Center Management
  • $75 hourly
    "I'm only driven to deliver the best-quality, Hire me if you are looking for the same" My name's Moataz, and here are my qualifications/experiences. - 12+ Years working on VOIP solutions (Avaya in particular) in two countries (Egypt & Saudi Arabia) at big system integrators. - I have done a lot of projects at different segments/sectors with different sizes (SMB & Enterprise, and Megaprojects), starting from legacy systems to the latest technologies. - working on all application types of unified communications and customer experience applications. - Pre-sales experience, and consultancy Expertise: - IP Office, VmPro, Onex Portal, IPOCCS, ACR - Avaya Aura Core Components (SMGR, SM, CM, US, H.245 gateways) - Equinox TE & AAWG - Equinox OTT (MGMT, MEDIA, H.323, Equinox Edge, and Equinox Recording) - Aura Presence with Multimedia Messaging enabled (PMM) - AADS (standalone & clustered) - SBCE standalone and HA for remote worker and sip trunking. - Call Center Elite, AACC, EMC, - Experience Portal, WFO, and CMS - Avaya soft clients (Equinox Client, Equinox Attd, OneX Comm, OneX Agent, OneX attd). - Multiple Avaya portfolios such as (IPT, Hospitality Solutions, and Call Centers) - Different types of Avaya PBX and media gateways (SI, MCC, G450/G430, and G650). - Integration between Avaya and other systems (Astrix, LYNC & CISCO...). - Custom reports for CMS Designer. - Cisco CUCM, Unity. - Grandsteam - FreePBX, Neogeo Router Services: 1- Troubleshooting any raised issue. 2- Preventive/proactive maintenance with a weekly report. 3- New implementation/commissioning. 4- Operation over the clock (already have a team for continuous operation & monitoring) 5- Consultancy sessions regarding design requests, quotations, licenses, and sizing. 6- Training sessions
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    VoIP
    Solution Architecture
    Remote IT Management
    Session Initiation Protocol
    Network Administration
    Network Design
    3CX
    Cisco Certified Network Professional
    Amazon Web Services
    Cisco Certified Network Associate
    Cisco CallManager
    PBX
    Technical Documentation
    VoIP Administration
  • $80 hourly
    I am a seasoned CCaaS Solutions Architect with over 15 years of experience in pioneering contact center innovations, particularly in Conversational and Generative AI. My expertise lies in designing and deploying advanced AI-driven solutions that enhance customer and agent experiences, streamline service delivery, and improve operational efficiency. Throughout my career, I have led agile, cross-functional teams and managed large-scale migrations to cloud platforms, ensuring seamless integration and superior performance. My portfolio includes the successful development and deployment of cutting-edge AI products such as call summarization tools, quality assurance automation, and real-time agent assistance. I have worked with top-tier platforms like Genesys Cloud, NICE CXOne, Amazon Connect, and Salesforce, consistently delivering exceptional results. My expertise with On Premise solutions from Avaya , Genesys and Cisco also are a highlight of my career I am committed to operational excellence and customer-centric solutions, and I excel in stakeholder management, data-driven decision-making, and strategic product management. My certifications in AWS Solutions Architecture, TOGAF, ITIL4, and Genesys Cloud Professional further underscore my technical proficiency and dedication to continuous learning
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    Project Management
    Salesforce CRM
    VoIP Software
    Session Initiation Protocol
    Network Monitoring
    Twilio
    Docker
    Amazon Web Services
    VMware vSphere
    Microsoft Azure
  • $75 hourly
    Current Certifications: * CCENT ( Cisco Certified Network Technician ) * CCNA (Cisco Certified Network Admin (Routing & Switching)) * CCNP (Cisco Certified Network Professional (Routing & Switching)) * CCNA-SECURITY (Cisco Certified Network Security Admin) * SECURITY+ CE (CompTIA Certified SECURITY) * CEH (Certified Ethical Hacker) I am a Sr. Network and Security Engineer (SME) with expertise in Cisco Network Engineering and Cyber Security Engineering with year of I.T. experience managing private and government enterprise networks and Cyber security Network environments for large and small businesses . I have over 18+ years total experience as a lead Sr. network engineering SME as my foundation , and 9 yrs experience in Cyber Network Security infrastructure , design, configurations, troubleshooting, Cyber threat hunting. Also upgrading enterprise networks and security infrastructures for private companies , government organizations , including large and small business Networks and information systems. These skills include SME experience in Cisco Routing and Switching, ASA Firewalls, Palo Alto, Pfsense , VPNs, F5 Load balancer, WLAN, VoIP, and Cyber Security tools and SIEMS and Network Scanning, Windows Server, and WiFi networks.
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    VMWare
    Cisco CallManager
    System Configuration
    VoIP
    Ethical Hacking
    Cisco Certified Network Professional
    Cisco Certified Network Associate
    Cisco Router
    Cisco ASA
    VPN
    Firewall
  • $50 hourly
    Hello, my name is Abdurahman. I believe in strong dedication in each project of my clients. I have been working for more than 5 years . My skills: * Embedded/Firmware development * IoT engineering * AI/ML technology * Web/mobile development You can pick me with an assurance of honest and best service. Regards.
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    OpenWrt
    C#
    JavaScript
    C
    Embedded System
    CSS
    Internet of Things
    HTML
    Node.js
    Linux
    Embedded C
    Raspberry Pi
    C++
    Python
  • $12 hourly
    ๐Ÿ“ž๐™ƒ๐™–๐™ซ๐™š ๐™ฎ๐™ค๐™ช ๐™—๐™š๐™š๐™ฃ ๐™จ๐™ฉ๐™ง๐™ช๐™œ๐™œ๐™ก๐™ž๐™ฃ๐™œ ๐™ฉ๐™ค ๐™œ๐™š๐™ฃ๐™š๐™ง๐™–๐™ฉ๐™š ๐™ก๐™š๐™–๐™™๐™จ ๐™–๐™ฃ๐™™ ๐™˜๐™ก๐™ค๐™จ๐™š ๐™™๐™š๐™–๐™ก๐™จ ๐™š๐™›๐™›๐™š๐™˜๐™ฉ๐™ž๐™ซ๐™š๐™ก๐™ฎ? ๐Ÿ“ž Are you feeling swamped with cold-calling tasks, leaving you less time to grow your business? Don't worryโ€”I'm here to help ease that burden and boost your business success!โœจ ๐Ÿ’ผ ๐™๐™ช๐™ก๐™ก ๐™Ž๐™ฅ๐™š๐™˜๐™ฉ๐™ง๐™ช๐™ข ๐™€๐™ญ๐™ฅ๐™š๐™ง๐™ฉ๐™ž๐™จ๐™š: Whether it's cold calling, customer service, appointment setting, inbound/outbound sales, or any other telemarketing task, I've got you covered. No cookie-cutter solutions hereโ€”just tailored strategies for maximum impact. ๐Ÿ’ก ๐˜พ๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™ž๐™ฏ๐™š๐™™ ๐™Ž๐™ฉ๐™ง๐™–๐™ฉ๐™š๐™œ๐™ž๐™š๐™จ: I don't believe in one-size-fits-all approaches. I take the time to understand your business inside and out, crafting bespoke telemarketing strategies that align perfectly with your goals and objectives. ๐ŸŒŸ ๐˜ผ๐™œ๐™š๐™ฃ๐™˜๐™ฎ ๐™Ž๐™š๐™ง๐™ซ๐™ž๐™˜๐™š๐™จ: As the founder of my own agency, I lead a team of dedicated professionals ready to support your telemarketing endeavors. We're not just virtual assistantsโ€”we're strategic partners invested in your success. ๐Ÿ“Š ๐™‹๐™ง๐™ค๐™ซ๐™š๐™ฃ ๐™๐™ง๐™–๐™˜๐™  ๐™๐™š๐™˜๐™ค๐™ง๐™™: With a Bachelor's degree in Marketing and a proven track record, I bring both expertise and credibility to the table. Let's turn leads into loyal customers together. ๐ŸŽฏ ๐™ƒ๐™ž๐™œ๐™-๐™Œ๐™ช๐™–๐™ก๐™ž๐™ฉ๐™ฎ ๐™‡๐™š๐™–๐™™ ๐™‚๐™š๐™ฃ๐™š๐™ง๐™–๐™ฉ๐™ž๐™ค๐™ฃ: Say goodbye to generic lead lists! I go the extra mile to ensure that every lead I deliver is of the highest quality, connecting you with prospects genuinely interested in your offerings. ๐Ÿš€ Ready to Take Your Telemarketing to the Next Level? ๐Ÿš€ If you're a service-oriented business looking to boost your leads, enhance customer relations, and drive growth, I'm your trusted partner. Let's collaborate and make some magic happen!
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    B2B Marketing
    B2B Lead Generation
    Sales Call
    Cold Call
    Outbound Sales
    Phone Communication
    Real Estate Cold Calling
    Outbound Call
    Cold Calling
    Customer Service
    List Building
    Lead Nurturing
    Telemarketing
    Lead Generation
    Appointment Setting
  • $65 hourly
    TOP 1 PERCENT ON UPWORK WITH EXPERT VETTED, TOP RATED PLUS BADGE AND 100 PERCENT JOB SUCCESS RATE Phone System Expertise - Amazon Connect, Open AI, Service Cloud Voice, AWS Lex for chatbots and voicebots, Amazon Connect Adapter for Salesforce, AWS lambda Amazon Connect and Lex Architect and developer profile with extensive development experience. 130 plus AWS Connect contact centers created. Open AI Chatgpt integration with Lex. Generative AI projects like booking appointments via chatgpt bot etc. Salesforce Rank - Ranger Salesforce Certified Administrator Service cloud voice with Amazon connect set up for 25 plus customers from scratch. AWS Lex expert in creating chatbots and voicebots. Worked on 60 plus Lex bots creation from scratch. AWS Kendra integration with Lex. Extensive experience in Amazon Connect, LEX, Lambda, Kendra, Cloudformation, Dynamo Db, SES, SNS, EC2, Secret Manager, Cloud watch, Event bridge, S3, IAM and other AWS services. Custom CCP implementation for Amazon connect react js app with ac dialer, live agent status, real time metrics, recent activities, call result and many more features. 1. More than twelve years of IT experience. Amazon connects five plus years of extensive experience from the architect level to the development level. 2. Complete deployment knowledge for both username and SSO-based. More than 130 amazon connect deployments and created contact flows of a very complex nature. 3. Knowledge of all configurations like create user, queue, routing profile, quick connect, reports, hours of operation, phone numbers, etc. 4. Can design architect and create contact flows as per the customer requirement of any complexity involving amazon lex or lambda or some other stuff. 5. Have a working knowledge of creating amazon lex and integrating it with amazon connect. 6. Know using lambdas to call external applications and using external data in amazon connect. 7. Implemented amazon connect chat widget and chat functionality. Interactive chat for amazon connect 8. Experience as technical lead development for amazon connect. 9 . Knowledge of other AWS services like lambda, kinesis, amazon Polly, transcribe, lex, SES, SNS, pinpoint, single sign-on, etc. 10 . Implemented amazon connect custom CCP using amazon connect streams. 11. Integrated custom CCP in Salesforce. Amazon connects CTI adapter whole working experience 12. Implemented features like callback, recording, amazon lex, out-of-office hours, wait time, dynamic queue selection, voicemail, etc. 13. Fluent in English with good interpersonal communication skills. 14. Working experience on Salesforce Service Cloud Voice. 15. Interactive chat messages for amazon connect. 16. Async chat solution for amazon connect. 17. Generative AI integration with connect and lex using chatgpt open ai platform. 18. Service cloud voice deployments and consultant for more than 25 customers. Live demonstration available anytime. Open for any questions related to Amazon Connect, Lex, SCV. IT experience architect, development for over twelve years. Working in multiple technologies, including Salesforce, Dotnet, electron jS, Angular js, React Js. AWS amazon connects, lambda, cloud front, cloud watch, transcribe, contact analysis, Polly. Customer satisfaction is the foremost goal. Believes in building long-term relationships.
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    AWS Application
    Amazon Lex
    Salesforce
    Salesforce Service Cloud
    Salesforce Lightning
    Electron
    AngularJS
    ASP.NET MVC
    Node.js
    Amazon Web Services
  • $10 hourly
    Hey there! ๐ŸŒŸ I'm Jolan, an experienced inside sales and customer service professional with a solid track record of managing client relationships and driving revenue growth. With 7 years of telesales experience in BPOs and freelancing, Iโ€™m here to help your business thrive through strategic communication and sales. ๐Ÿš€ Hereโ€™s what I bring to the table: ๐Ÿ“ฒ Real Estate Appointment Setting & Telemarketing Expert: Iโ€™ve got impressive experience in setting appointments, cold calling, and lead generationโ€”especially in real estate, credit repair, and telecommunication sectors. ๐Ÿ† Sales & Client Persuasion Pro: With a strong ability to persuade clients over the phone, I consistently hit sales targets and build lasting relationships. ๐Ÿ“ž Lead Generation & Cold Calling Master: I ensure your sales pipeline stays full, with extensive experience in cold calling and generating high-quality leads. ๐Ÿ›  Versatile VA Skills: From managing calendars to handling MS Office, Google Sheets, and CRMs like Mojo, Vulcan, and Ring Central, Iโ€™ve got you covered. ๐Ÿ’ป Fully Equipped for Success: My home office setup ensures zero downtime, and Iโ€™m flexible with work schedules to meet your business needs. Letโ€™s work together and achieve your businessย goals!ย ๐Ÿ’ชโœจ
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    Lead Nurturing
    Real Estate Virtual Assistance
    Real Estate Cold Calling
    Sales Call
    Credit Repair
    Appointment Setting
    Appointment Scheduling
    Inbound Inquiry
    Lead Generation
    Sales
    B2B Marketing
    Telemarketing
    Real Estate
    Outbound Sales
    Cold Calling
  • $80 hourly
    Server admin, Python developer, and problem solver with 20+ years of experience. Do you need help with servers, DNS, hosting, Cloudflare, Email (SPF/DKIM/DMAC), SSL? Issues with your hosting provider and want to migrate? Are you frustrated? I can help! Free consultation. I've run web hosting facilities, a registrar, and managed over 50k domains. Infrastructure expert. Most recently I've been working with Redpanda/Kafka, TimescaleDB, PostgreSQL, Django, and stream processing technologies for real-time financial analytics. - Advanced Linux / FreeBSD Administrator and Infrastructure Engineer - Configuration and Performance Tuning - Hosting Server Migrations - Load balancing, high-availability - MySQL, PostgreSQL, MariaDB - DNS, Cloudflare - Cloud Services (AWS, DigitalOcean, Linode, Vultr, OVH) - nginx, apache, haproxy - cPanel, WHM, Plesk, Vesta, Bitnami, WordOps - Duo Security and 2FA Integrations - SSL Certificate installation and support including TLS upgrades - Wordpress performance and scaling - Python, Django, Redis, TimescaleDB, PostgreSQL - Redpanda (Kafka) and real-time streaming analytics ABOUT ME: Multi-disciplinary Expertise: 20+ years in server administration, software development, and business management. Proven Track Record: Founded a web hosting company serving 50k websites, generating over $1 million/year. Unique Skillset: Adept in tech implementation and project management, ensuring a well-rounded approach to your needs. Speedy learner, highly organized, efficient, ambitious, creative, and self-motivated problem solver. Excellent written and verbal communication skills. I work quickly, can problem-solve advanced tech issues, and pay close attention to details. My ability to do both hands-on tech work and business/project management gives me a unique advantage over my peers.
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    Web Service
    WordPress
    MySQL
    Network Administration
    Domain Migration
    Linux System Administration
    FreeBSD
    Web Hosting
    System Administration
    Security Management
    Python
    NGINX
  • $95 hourly
    Understanding that your business needs to be constantly generating new opportunities and prospects is a crucial part of growth. My agency, Strategic Visibility, helps companies, entrepreneurs, and businesses of all kinds execute a marketing strategy that is proven to generate the results they need. We specialize in paid advertising through Google and Facebook in order to drive targeted traffic, qualify that traffic, and funnel it into a process that generates quality leads every month. Our strategies take the burden and stress off of you, the business owner, and places it on our expertise instead - which means you can focus on the areas that make you money. Whether you are looking to grow your authority in a local market, set up and execute your own lead generation systems, optimize paid ad campaigns, or develop a more robust marketing strategy for your company - we can help, and better yet, we can drive better results! Reach out anytime if you'd like me to submit a proposal for yor job or project. Thanks!
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    Digital Marketing
    Local Search Ads
    Lead Generation
    Paid Media
    Google Ads
    Facebook Advertising
    Marketing Automation
  • $50 hourly
    Expert Software Developer with 30 years of proven experience. Expert on Telephony, Streaming, MVC and Web Services and Alexa Skills. Expert Loan Origination Expert - Encompass, Calyx Point, Avista. Integration of these with other applications. Also team of expert loan processors available. Expert Kronos Consultant on WorkForce Dimensions, WorkForce Ready and WorkForce Central. Deep knowledge of Kronos API and Setup and Configuration.
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    .NET Core
    Session Initiation Protocol
    Pipedrive
    Kronos Workforce Management
    Automatic Speech Recognition
    MVC Framework
    Encompass
    PCI
    Alexa Skills Kit
    RESTful API
    .NET Framework
    Web Service
    Perl
  • $35 hourly
    Experienced, passionate Software Engineer with fifteen years of experience in CTO, AWS Software Engineer, and CEO roles. Possesses a solid foundation in leading teams and possesses an extensive knowledge on platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications demonstrated through experience as a Software Engineer at Voicefoundry. Outstanding communicator able to work both independently and with diverse colleagues to produce value from effective problem-solving and innovative solutions. You don't see the skill you need here? tell me what is it I am willing to research and learn it, so I can be helpful for your project / business I am native Spanish speaker, and I am fluent on English as well.. Looking forward for new opportunities, and if you got a visa sponsor position on US or Canada.. say no more I'm in!
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    Amazon Cognito
    Zendesk
    AWS Lambda
    Serverless Stack
    Sunshine Conversations
    NestJS
    Amazon Lex
    Amazon API Gateway
    Serverless Computing
    Zendesk API
    Python
    Node.js
    AWS Amplify
    MongoDB
    Amazon DynamoDB
  • $50 hourly
    Cisco Collaboration Unified Solution Expert. I have more than 8 years of experience in VOIP Solutions with a certification of collaboration from Cisco I have worked in a lot of enterprise companies such as ( Orange Business -Egypt Air - Telecom Egypt โ€ฆ ) I could help in Cisco IPT & Contact Center (configuration, implementation, and Troubleshooting ) For Cisco IPT( IP Telephony):- ============== โœ…CME ( Cisco Call Manger Express ) โœ… CUCM ( Cisco Unified Call Manager ) โœ…CUC ( Cisco unity connection ) โœ…CUBE & Cisco Voice gateway โœ… Cisco IM& Presences โœ…UCCX ( Cisco Contact Center Express ) โœ…Expressway C & E โœ… WebEx Calling โœ… And any other Cisco collaboration Product For Cisco Contact Center Enterprise:- ============================== โœ…Cisco Ingress Gateway โœ…Cisco CVP โœ…Cisco PG (Agent PG & VRU PG) โœ…Cisco ICM (Router & Logger) โœ…Cisco AW, HD, DDS (Administration & Data Server) โœ…Cisco Finesse โœ…Cisco CUIC โœ…Cisco VVB โœ…Cisco Call Studio For Avaya Aura:- ------------------- โœ… Avaya Aura CM โœ… Avaya Aura Elite Contact Center โœ… G430 โœ…G450 For Open Source :- ---------------------- โœ…Issable free PBX - Elastix โœ…Aheeva Contact Center โœ… Asterisk
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    PBX
    VoIP
    VoIP Administration
    IVR Software
    Cisco UCS
    Cisco Unity Connection
    Cisco CallManager
    Microsoft Teams
    VoIP PBX
    Cisco Certified Internetwork Expert
    VoIP Software
    Session Initiation Protocol
    Cisco IOS
    Cisco Router
  • $40 hourly
    I am excited to offer 16+ years of solid experience in Physical & Virtual Server & Networking Platforms, System Administration, Network Administration,Managing Telecommunications Networks and Technical Strategy. Below are a few of my strong assets for your business: - Microsoft(Active Directory, DNS,DHCP, RDS,SQL Server(DB Admin),SharePoint, - Hyper-V, Exchange(All Versions &O365)Azure) - VMWare (ESXi, VCenter) - Citrix (XenApp, XenCenter) - Antivirus(Symantec(SEP),Mcafee(EPO),Kaspersky) - Linux (Ubuntu, CentOS,Debian) - Cloud(MS Azure,AMAZON AWS ,Google GCP,OVH and Digital Ocean) - Storage(Synology,QNAP,FreeNAS,WD,Dell and HP) - VOIP ( Avaya,3CX,Yeastar,XCally,GrandStream & FreePBX) - Firewalls (Fortinet, Sonicwall, Sophos, ASA,WatchGuard&PFSense) - Routers (Cisco, Ubiquiti) - Servers (HP Proliant Servers) & (Dell/EMC Servers) I am happily available anytime using secure remote support or walk you through the steps via Upwork chat .I am looking to show each client my worth to build a long relationship.
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    Storage Area Network
    Cloud Computing
    Active Directory Federation Services
    VoIP Administration
    Microsoft Hyper-V Server
    Microsoft Active Directory
    Cisco Router
    Firewall
    FreePBX
    Microsoft Exchange Server
    Office 365
    Windows Server
    Microsoft Azure
    Microsoft Exchange Online
    Fortinet
  • $70 hourly
    CCNP Collaboration Cisco Certified Network Professional Collaboration Hybrid Calling, WebEx, Unity Connection, DTMF, BAT, SIP/SCCP integration, mailbox migrations, voicemail, database replication, MWI, increase disk space โ€ข Analyze logs and isolation of issues โ€ข Cisco Emergency Responder; CTI Route Points, tracking phones, SNMP โ€ข Prime Collaboration Assurance, Deployment โ€ข CUCC; vCME, CUBE โ–ช CUCM; licensing, installing/upgrade, ES/COP files, phone registration, feature and services (mva,cbarge etc), certificate issues; Core dumps โ–ช vCME SIP/SCCP troubleshooting; SRST โ–ช CUBE; NIMs, PRI/BRI troubleshooting; Dial Plan Configuration; POTs configuration โ€ข IM and Presence; Jabber; Deployment, Installation โ–ช SAML Error Messages; Persistent Chat, SSO, Jabber Mobile, troubleshooting IM/calling โ€ข Cisco IP Phones/DX80/Codec; Troubleshooting firmware, registration, audio, wireless โ€ข Expressway C/E; VCS C\E; Telepresence Management Suite, Cisco Meeting Server, WebRTC โ€ข Satetille Server License Management (SLMS), ELM, PLM โ€ข UCCX; UCCE โ–ช Disaster Recovery; Upgrade โ€ข CME Routers, BE6k, Avaya S8300 CM and Unified Collaboration โ€ข L3/L2 Troubleshooting; voice and analog gateways: call routing, unity connection, voice gateways, default routers, Enterprise EIGRP networks, one-way audio etc โ€ข Lead and support team for Avaya, Cisco, Fuze for multiple timezones. โ€ข Enterprise Engineer Support of Voice Network Services, Voice Messaging, Conference Services โ€ข IPT Architect designs created for BE6k integration with Remote Sites and Voice Infrastructure โ€ข Troubleshoot and provide Dial Plain Consolidation
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    Cisco Certified Network Associate
    Cisco CallManager
    WebRTC
    Cisco Certified Network Professional
    soapUI
    Microsoft Visual Studio
    VoIP
    VMware ESX Server
    C#
    3CX
    Amazon EC2
    API Development
    Linux
    VMware Administration
  • $60 hourly
    CCIE 42303, Fortinet Security Solution Architect, and Microsoft Teams Certified Solution Consultant Team Lead with over 17 years of experience in designing, implementing, and supporting Network, VoIP, Unified Communications, Contact Center (UCCE & UCCX), Cisco Telepresence (Video Conferencing), Security, Network Monitoring Solutions, and strong experience in SD-WAN connectivity solutions. ================== AREA OF EXPERTISE ================== ## Designing, Implementing and Troubleshooting for o Microsoft Teams and AudioCodes Mediant SBCs. o Office 365 tenant Administration ## Designing, Implementing and Troubleshooting for various UC, HCS, Telepresence, and UCC solutions including o Cisco Call Managers, CUCME, CUCMBE, CUBEs, SME, Cisco Unity Connection for voice mail, Cisco Unified IM&P Presence, Cisco Unity Express (CUE), Attendant Console solutions (Cisco CUEAC), Cisco Expressway and Cisco Prime Collaboration. o Cisco Hosted Collaboration Solutions (HCS) including UCS servers (B and C), CUBEs, CUCDM 8.x and 10.x. o Cisco Telepresence solution different platforms including Cisco Telepresence Codecs, Cisco Telepresence Management Suite, Cisco Meeting Server (CMS), Cisco VCS, Cisco Expressway and CUCM. o Different Contact Center Enterprise solution (UCCE) components including Ingress VGs, VXML VGs, CUCM, ICM servers (Router, logger, PG, CTI, CTIOS, CAD, Finesse, HDS, Webview, CUIC), CVP and Cisco Unified SIP Proxy (CUSP). o Contact Center Express (UCCX) solution. o VGs, Switches, IP phones and soft clients (Jabber, CUPC, CUCIMOC and CUCILYNC). o SQL Administration and Troubleshooting for CUCM and UCCE o Voice XML applications and integrating them with CUCM. o Voice recording solution such as Nice, Qfiniti/Etalk, Carin, and VPI. o Integrating UCCE and CUCM with different 3rd Party products for recording, billing, XML, FoIP, administration, and different other functions. ## Configuring and Troubleshooting for: o VoIP protocols (SIP, H323, MGCP, Skinny) and fax over IP. o Analog and digital lines (E1/T1 R2, ISDN PRI/BRI, QSIG). ## Designing, Implementing, and configuring various Wireless/Wired Network and VoIP solutions including: o Different Cisco switches platforms (2960, 3560, 3650, 3850, 4500, 6500, 1000, 9200, 9300, 9400 and 9500 series). o Different Cisco routers and VGs platforms (2600, 3600, 2800, 3800, 2900, 3900, 4000, 1000 ISRs, 1000 and 5000 ASRs, VG2xx and ATA1xx). o VMware VSphere and VCenter Products o VPN, L2TP and security features for Cisco ASA5500 series, and Cisco Integrated service routers (ISRs). o Wireless LAN Controllers and APs o Fortinet SD-WAN Technology ## Hands-on experience on some security products including Cisco ASA, Cisco ISE, Fortinet Firewalls, HAProxy, and F5 Reverse Proxies. ## Implementing and Configuring network reporting/monitoring tools such as SolarWinds and integrating it with Network and Voice solutions. ## Performing changes and release management activities for Network, VoIP, UC, Telepresence and UCCE/X platforms.
    vsuc_fltilesrefresh_TrophyIcon Avaya
    Network Security
    Telecommunications Engineering
    Load Balancing
    Microsoft Teams
    Microsoft Active Directory
    Network Design
    VPN
    Network Engineering
    Cisco IOS
    Network Administration
    Cisco Router
    Cisco CallManager
    Computer Network
    VoIP Administration
    Firewall
  • $40 hourly
    1. Expert in IP solutions (RCS-GSMA) with open source experiences. 2. Having experience in IMS (IP Multimedia Subsystem) solutions. 3. Having 10 years of experience towards kamailio and opensip projects. 4. Expertise in SIP,SDP,RTP,MSRP,HTTP,DIAMETER,SMPP protocols 5. I can develop custom modules in kamailio,opensip projects 6. Moderate in freeswitch, fusion PBX and asterisk 7. Mainly solution architect in VOIP 8. Well experienced with TCP,UDP and SCTP transport stacks. 9. Well experienced with wireshark and Homer utilities
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    Kamailio
    Session Initiation Protocol
    IP Multimedia Subsystem
    OpenSIPS
    VoIP Administration
    VoIP Software
    Rich Media
  • $75 hourly
    I have been in the IT field for 12+ years. I have engineered, implemented and managed phones systems for most of the 10 years. I have dealt with most phone systems in my 10 year career. I also have a background in Networking. I am proficient in setting up LAN networks and basic routing. I also have dealt with a CLEC switch for part of my career. Vendors I worked with directly: Metaswitch Digium Adtran Edgewater Networks dba Ribbon Every major carrier in my area(ATT, Windstream, Frontier, Century Link) Fonality dba Netfortis Polycom Yealink Snom Interactive Intelligence dba Genesys GSuite Google Workspace Fusion PBX/FreePBX/FreeSwitch AWS Azure Cisco Networking Equipment Watchguard Sonicwall 3cx Hubspot SIP trunking with multiple VOIP providers
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    Network Engineering
    Phone Communication
    Web Hosting
    VoIP
    FreePBX
    3CX
    Squarespace
    Telecommunications Engineering
    VoIP Administration
    Cisco IOS
    Asterisk
    Session Initiation Protocol
    Cisco Router
    Linux
  • $70 hourly
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. โ€ข Project and team management โ€ข Business Analysis โ€ข Contact Center technologies and management โ€ข IVR technologies โ€ข Report and Data Analysis โ€ข Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First โ€ข Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. โ€ข Project Management Software - Matchware Mindview / Mind Maps and Gantt charts โ€ข Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Avaya
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Call Center Management
    Business Analysis
  • $50 hourly
    I am a VoIP professional with over 12 years of experience. I am an expert in Asterisk, Freeswitch, SIP Trunking and provide consultations on these to my clients. Throughout my experience I have designed and developed a number of VoIP, Telecom Solutions like IVR Systems, Autodialers, Conferencing Solutions and Voice Mail solutions from scratch. I develop solutions over multiple programming languages like Javascript (NodeJS), PHP, Java using Asterisk (ARI, AMI and AGI) and Freeswitch (ESL). I also provide support for installation, configuration and maintenance of Asterisk, Freeswitch and other VoIP Switches.
    vsuc_fltilesrefresh_TrophyIcon Avaya
    WebRTC
    FreeSWITCH
    Session Initiation Protocol
    Kamailio
    VoIP Software
    Asterisk
    Linux System Administration
    JavaScript
    Node.js
    VoIP Administration
    Twilio API
    PHP
    Web Service
  • $25 hourly
    I am a freelance web developer and web experience specialist, specializing in Sitecore & Umbraco with expertise in both front-end and back-end development, on-premise and in the cloud. I have an extensive portfolio of website creations where I have successfully integrated front-end technologies such as Angular, React, and Vue.js with a robust CMS for backend management. My services encompass a wide range of Sitecore-related tasks, including: Page creation within Sitecore solutions. Development of new features. Troubleshooting issues related to indexing, marketing, and CD/CM instance setup. Configuration. Solution costing. Overall solution architecture. I'm here to assist with your Sitecore needs, ensuring a seamless and efficient web experience.
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    Umbraco Cloud
    Vue.js
    Azure DevOps
    ASP.NET Web API
    Microsoft SQL Server
    ASP.NET
    AngularJS
    ASP.NET Core
    ASP.NET MVC
    React
    Umbraco
    Sitecore
    C#
    JavaScript
  • $76 hourly
    Meraki Certified Network Operator and Firewall Network engineer, I have many years setting up and configuring, VPN, SD-WAN and remote locations Meraki and Cisco Switches and networking. Fortinet Firewall setup and config with remote locations and firewall filtering. User VPN setup and configure. Firewall rules and filtering. Nimble SAN Storage server setup and config with VMWare Esxi 5.0-6.7 setup and config with ISCSI connectivity for system storage profiles. Switches, Cisco Aeronet, Meraki, Ubiquiti and Motorola wireless, Nuuo video monitoring and LifeSize video conferencing. Troubleshoot TCP/IP, DNS, WINS, DHCP and VPN. Support and maintain computing services including Windows Hyper-V and IBM iSeries and System X servers, VMWARE Esxi 5.5-6.5. Server, 2003-2019 Citrix XenApps, and Windows environment. Troubleshoot EDI transactions in Data Masons Vantage Point and Liaison AS2. Administer Office 365 mail and apps.
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    Citrix Hypervisor
    MikroTik RouterOS
    OpenWrt
    VMware ESX Server
    VMware vSphere
    Security Infrastructure
    PfSense
    Internet Protocol Security
    Juniper
    Network Equipment
    macOS
    Cisco Meraki
    VPN
  • $20 hourly
    **About Me:** I bring over a decade of experience working with outsourcing companies, specializing in providing top-tier Customer and Technical support. My expertise includes: - Provisioning and troubleshooting of VoIP systems - Provisioning and troubleshooting of Avaya IP Office - Tech Support for Dell Computers - Phone, chat, and email customer service - Project Management, including the installation of new phone systems and cabling - Dispatcher services - Proficiency in essential software like Microsoft Office - 3D design software expertise (Autocad, 3D Max, Sketchup) - Adobe Photoshop/Illustrator skills **VoIP Platforms:** I've worked extensively with a range of VoIP platforms, including: - Zoom Phone - Verizon One Talk - RingCentral - GoToConnect - Broadsoft - Metaswitch - Vonage - DialPad - M6 **Strengths:** Problem-Solving Skills: Ability to quickly identify and resolve issues, whether technical or customer-related. Attention to Detail: Including a meticulous approach to tasks and projects, ensuring accuracy and quality. Effective Communication: Strong communication skills, including the ability to convey complex technical concepts to non-technical clients. Adaptability: Easily adapt to new technologies, software, or project requirements. Time Management: With capacity to efficiently manage tasks and meet deadlines consistently. **Achievements:** Throughout my career, I've successfully managed projects, provided technical support to clients, and ensured efficient communication channels. **Certifications:** I hold certifications in: Networking 4 Voice and Video over IP - SSVVPTM SSCAยฎ SIP training AIPS - Avaya IP OfficeTM Platform AWA 018 - Social Engineering Awareness AWA 016 - Phishing Awareness AWA 014 - Password Security AWA 012 - Malware Awareness AWA 010 - Email Security **Availability:** I'm available between 9AM - 6PM EST and typically respond promptly to inquiries. I look forward to leveraging my expertise to help you achieve your project goals. Feel free to reach out with any inquiries or project opportunities.
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    English to Spanish Translation
    Project Management
    VoIP Administration
    Spanish to English Translation
    VoIP
    Technical Support
    Product Onboarding
  • $12 hourly
    Hi, and welcome to my profile! My name is Ann. I'm looking for potential long term clients. I worked in the BPO industry for 6 years and currently around 5 years as a Virtual assistant/Cold Caller/Telemarketer. My recent job was with Real Estate company. Cold Calling, meeting sets, admin tasks and closing were my scopes. These are the services I can offer: -Cold Calling -Emails, text, phone calls selling -Managing and Organizing Agreements or Contracts (Closing) -Creating Letters or Emails -Follow-up Skills -Customer Relationship Management -Setting and Organizing Appointments -Research -technical support -retention specialist with upselling also -email support -data entry Tools I'm familiar with: -Zendesk -Base -Aircall -CRM -Zoom -Slack -Salesforce -Clickup -Call tracking metrics -Podio -Investorfuse -Just call -Calltools -Click-up
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    Sales Development
    Technical Support
    Customer Retention
    Online Chat Support
    Email Support
    Sales Strategy
    Telemarketing
    Data Entry
    Real Estate
    Customer Service
    Outbound Sales
    Microsoft Word
    Cold Calling
    Communications
  • $13 hourly
    ๐Ÿšจ Are you seeking a ๐๐‘๐Ž๐€๐‚๐“๐ˆ๐•๐„ ๐š๐ง๐ ๐‘๐„๐’๐”๐‹๐“๐’-๐ƒ๐‘๐ˆ๐•๐„๐ Customer Support Professional to help optimize your operations? ๐Ÿšจ Top Rated | 100% Job Success ๐Ÿ’ก ๐‡๐จ๐ฐ ๐ˆ ๐œ๐š๐ง ๐ก๐ž๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ? โœฆ ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ / ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ : As a Phone Support Ambassador in Microsoft 365, I have demonstrated proficiency in providing expert assistance across a wide range of services, including Office 365 Online and Desktop suite (Excel, Word, Access, PowerPoint, Teams), SharePoint, OneDrive, Business and Enterprise Subscriptions, MFA, Office 365 Admin center (Manage Users, Billing, Groups, etc.), domain and DNS setup, emails, and more. โœฆ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐š๐ง๐ ๐Œ๐ž๐ง๐ญ๐จ๐ซ๐ฌ๐ก๐ข๐ฉ : I'm a passionate team manager known for igniting success through strategic leadership and open communication. With a knack for fostering collaboration and innovation, I empower my team to crush goals and deliver top-notch results. โœฆ ๐ƒ๐š๐ญ๐š ๐„๐ง๐ญ๐ซ๐ฒ ๐š๐ง๐ ๐€๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐š๐ญ๐ข๐ฏ๐ž ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ : With precision and attention to detail, I excel in data entry and administrative tasks, ensuring the accuracy and integrity of information entered into databases, spreadsheets, and other systems. My expertise in Office 365 desktop suite enables me to consistently deliver high-quality results while meeting tight deadlines. ๐ˆ ๐ก๐š๐ฏ๐ž ๐ฎ๐ฌ๐ž๐ ๐ญ๐ก๐ž ๐Ÿ๐จ๐ฅ๐ฅ๐จ๐ฐ๐ข๐ง๐  ๐ญ๐จ๐จ๐ฅ๐ฌ : โ€ข Office 365 Admin Centre โ€ข Office 365 Online and Desktop Suite โ€ข Avaya โ€ข Service Now โ€ข Discord โ€ข Google Suite โ€ข Assist365 โ€ข DFM WW, EU โ€ข LiveChat ๐Ÿ’ก ๐™’๐™๐™ฎ ๐™ฉ๐™ง๐™ช๐™จ๐™ฉ ๐™ข๐™š? โœฆ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž : Over several years, I've excelled in providing exceptional customer support across various channels including phone, chat, and email, ensuring timely and effective resolution of issues. โœฆ ๐๐ซ๐จ๐›๐ฅ๐ž๐ฆ-๐’๐จ๐ฅ๐ฏ๐ข๐ง๐  ๐’๐ค๐ข๐ฅ๐ฅ๐ฌ : With a proactive approach, I tackle issues head-on, demonstrating the ability to troubleshoot technical issues efficiently and provide effective resolutions to clients, always prioritizing customer satisfaction. โœฆ ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐๐ซ๐จ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐œ๐ฒ : I am proficient in utilizing ITIL V3 certified practices and I have leveraged tools such as Remedy, ServiceNow, Site Admin, Terminal Emulator (Avaya), and TCCCP (Cisco) to address Cisco and Avaya technical issues swiftly and accurately. โœฆ ๐ƒ๐ข๐ฌ๐œ๐ข๐ฉ๐ฅ๐ข๐ง๐ž ๐š๐ง๐ ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ข๐ฏ๐ž : I approach all tasks with discipline and a focus on impressively getting the job done. As an ITIL certified professional, I take initiative in showing customers their significance to the company and resolving their concerns promptly. Excited to explore how I can assist you in reaching your objectives? ๐‹๐ž๐ญ'๐ฌ ๐œ๐ก๐š๐ญ! Drop me a message, and let's kick-start the discussion today!
    vsuc_fltilesrefresh_TrophyIcon Avaya
    Customer Service
    Team Facilitation
    Ticketing System
    Office 365
    Customer Support
    Technical Support
    ITIL
    Cisco CallManager
    Email Support
    Phone Support
    ServiceNow
    Complaint Management
    Team Management
    Online Chat Support
  • $10 hourly
    Expert customer support, an e-commerce virtual assistant, and graphic design via Canva Skills: strong and positive communicator with excellent interpersonal skills and organizational skills. Competent in CRMs, Citrix, and experience with G Suite Knowledgable in Shopify, Social Media Marketing, I have been working in customer support for the past 5 years. Handled different accounts such as telco, e-commerce, and financial accounts. Completed a virtual assistant and digital marketing internship. I am a fast learner and a hard worker. Let's begin building a strong community. Here's what you can expect from me: โœ…๐Ÿ“žCustomer Care (email, phone, chat support) โœ… General Virtual Assistant โœ… Social Media Marketing โœ…Ecommerce assistant/Manage your Shopify Store โœ…WordPress | Canva Applications and Tools, websites I use: Zoho CRM/Zoho Desk Gorgias Trello Shopify Canva Google Sheets Google Docs Citrix Receiver TSYS Gmail Slack VoIP/Softphone Zoiper Avaya Connect Dialpad Sales message Aircall Social media sites Facebook Instagram Pinterest Twitter Linkedln
    vsuc_fltilesrefresh_TrophyIcon Avaya
    Social Media Marketing
    Zapier
    Powtoon
    Real Estate
    Shopify
    Lead Generation
    Ecommerce
    Citrix
    IFTTT
    Mailchimp
    WordPress
    Canva
    Zoho Desk
    Zoho CRM
    Product Listings
  • $15 hourly
    8-year-old B2B marketing child. Sales are my bread & butter. 'How' and 'Why' people make the decisions they do and what influences them to do so, has led me on this tumultuous but exciting journey of marketing 100% client satisfaction and exceeded the companyโ€™s KPI is my commitment If you give me an opportunity I would be valuable asset to your business. Core competence: -Inside Sales -Appointment setting -Telemarketing -Lead generation - Email Marketing -Virtual assistant
    vsuc_fltilesrefresh_TrophyIcon Avaya
    Sales
    Scheduling
    Customer Service
    Telemarketing
    Lead Generation
    B2B Marketing
    Data Entry
    Customer Satisfaction
    Cold Calling
    Outbound Sales
    Customer Support
    Email Marketing
    Online Chat Support
    Call Center Management
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