Hire the Best Intercom Specialists
in Jamaica

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

I’m a customer service and operations professional with over 7 years of experience supporting customers and teams across phone, email, live chat and CRM platforms. I’ve worked with companies like Digicel, Amazon and Shipt, where I handled account management, order coordination, dispatch and day-to-day administrative support while maintaining high accuracy and professionalism. My strengths include clear communication, strong attention to detail, and the ability to stay organized in fast-paced environments. I’m comfortable using tools such as HubSpot, Zendesk, Salesforce, Slack, Google Docs/Sheets and Shopify to manage workflows and keep operations running smoothly. I genuinely enjoy helping customers, solving problems and making sure nothing falls through the cracks. I’m reliable, proactive and quick to learn new systems, which allows me to add value right away.

Are you looking for a reliable Customer Support Specialist who can keep your customers happy and your business running smoothly? I help e-commerce businesses deliver fast, professional, and friendly support through email, chat, and phone while ensuring every customer has a positive experience. I have hands-on experience supporting customers for: Amazon Retail Mysa Agape Diamond I have experience using: Shopify Zendesk Gorgias Slack Google Workspace PCRM Dialer Here's how I can support your business: Customer support via chat, email, and phone Order tracking and updates Refunds, returns, cancellations, and replacement orders Technical troubleshooting Product and account inquiries Ticket management and follow-ups Professional and empathetic customer communication I am detail-oriented, dependable, and committed to delivering exceptional customer service. I learn new systems quickly, communicate clearly, and work efficiently in remote environments. If you're looking for a reliable Customer Support Specialist to represent your brand professionally, I'd be happy to support your team.

I am a highly skilled Customer Support and Administrative Professional helping businesses and clients succeed. My expertise lies in providing seamless, empathetic customer experiences while managing backend operations that keep workflows efficient and organized. I have a strong foundation in business administration, holding a Diploma in Business Administration, and practical experience handling sensitive information in financial institutions. I am proficient in CRM platforms like Freshdesk, Google Workspace, Microsoft Office Suite, and various collaboration tools, allowing me to manage records, follow-ups, documentation, and communications with precision. Whether it’s welcoming new customers, coordinating backend processes, processing orders, or managing administrative tasks, I take ownership of every project and ensure high-quality, reliable results. I thrive in fast-paced, remote environments and am committed to supporting teams and clients with professionalism, accuracy, and responsiveness. If you’re looking for a dedicated professional who can blend exceptional customer support with organized administrative expertise, I would love to help your business run smoothly and deliver outstanding service to your clients.

Giovanni Porter is a leader who thrives on creating new and meaningful interactions daily. He completed his tertiary studies at the Montego Bay Community College in 2012. Since then, Giovanni has been working ardently in customer-centric organizations. He has over ten (10) years of experience in the customer service and sales environments combined, including more than two years of experience in door-door sales and other Managerial roles. "My gratification is generated from the responses of satisfied customers. In other words, I love what I do! I believe that the success of an organization is directly proportional to how they treat their customers." His experiences have also taught him how to deal with customers to prevent and defuse arguments and other negative behaviors. He also knows that employees that are treated well treat customers even better. He is an effective communicator with a drive for success.

Well-traveled freelance talent with over 12 years of remote customer service experience and 7 years in social media for SaaS clients such as Audible, Bonsai, MM4, Lumen5, and Upwork. Throughout my career, I have covered B2B, B2C, and B2G via chat, email, phone, and of course, social media using applications such as Crisp, CSC, Intercom, Lithium, Sprinklr, TweetDeck, and Zendesk. Other productivity applications I have experience with include Asana, Baremetrics, Google Workspace, Mixpanel, Notion, Slack, Stripe, and Jira. Notably, I am no stranger to environments where lots of resources are at stake because while working for MM4, I successfully managed projects for some of their very high-value clients located in North America, Europe, and Asia. While on social media, I've moderated channels such as Facebook, Instagram, YouTube, X (Twitter), and LinkedIn for Upwork which has a global following of over 4 million. Reliability and availability are major factors to be considered when hiring a remote-based worker, and because of this, I made some strategic investments to bolster my reliability. I have up to 48 hours of backup electricity, multiple laptops, backup internet connections including mobile hotspots on different networks, and the ability to quickly switch locations via my car. If you think my expertise matches the needs of your project, you can feel free to reach out to me here on Upwork.