Hire the Best Intercom Specialists
in Jamaica

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

Giovanni Porter is a leader who thrives on creating new and meaningful interactions daily. He completed his tertiary studies at the Montego Bay Community College in 2012. Since then, Giovanni has been working ardently in customer-centric organizations. He has over ten (10) years of experience in the customer service and sales environments combined, including more than two years of experience in door-door sales and other Managerial roles. "My gratification is generated from the responses of satisfied customers. In other words, I love what I do! I believe that the success of an organization is directly proportional to how they treat their customers." His experiences have also taught him how to deal with customers to prevent and defuse arguments and other negative behaviors. He also knows that employees that are treated well treat customers even better. He is an effective communicator with a drive for success.

I help busy business owners and teams stay focused on growth by providing reliable operational, administrative, and customer support. With 5+ years of experience as a Virtual Assistant, I’ve worn many hats and supported companies in construction, education, and online service-based industries. I’ve done everything from customer service and administrative support to bookkeeping assistance and operations coordination, and I’m always looking to develop new skills so I can better serve my clients. 🧩 What I bring to your team: ✔ Strong operations and administrative support, with experience streamlining workflows and managing projects ✔ Customer service and client relationship management ✔ CRM and systems experience (ClickUp, HubSpot, GoHighLevel, Trello, Asana, Buildertrend, and more) ✔ Project management skills — organizing tasks, tracking progress, and coordinating teams to meet deadlines efficiently ✔ A proactive mindset — if I see an opportunity to improve a process, I take initiative to suggest solutions and help implement them ✔ Excellent organization, attention to detail, and communication ✔ The ability to learn new systems quickly and work independently I don’t just complete tasks; I take ownership of my work and aim to make a meaningful contribution to the teams I support. ⚙️Platforms & Tools ClickUp | Asana | Trello | GoHighLevel | HubSpot | Google Workspace | Slack | Notion | Monday | Coda | Intercom | Shopify | Buildertrend | QuickBooks | Kajabi | BrowserStack | Canva | WordPress | Zoom | Stripe | JustWorks | Deel | PayPal I also hold a Bachelor’s degree in Human Resource Management, which strengthens my communication, organization, and operational support skills. My goal is simple: to make your day/life easier, improve efficiency where possible, and help your business run smoothly. Send me an invite. I’d love to learn more about how I can support you and your business!

Dear Hiring Manager, I am writing to express my strong interest in joining your team as a valuable asset. I have a Bachelor's degree in Business Administration with a major in Productions and Operations Management and a minor in Finance. With over four years of experience in the customer service industry, I am confident in my ability to meet the requirements of the role. My experience includes the following: Technical Support: Handling inbound calls and live chat for Amazon, -Providing email support for Lyft and TouchNote via Zendesk -Managing SMS, Facebook, and webchat interactions for Hammer Corp and Offerup. -Managed client scheduling and appointments, ensuring organization and efficiency for a beauty salon. - Enrolling products on to TikTok Shop -Operations Support for Fast-Growing Food Delivery Service I am proficient in using essential tools such as Slack, Skype, Hangout, Zendesk, Gorgias, Intercom, Freshdesk, Live Chat, Chatra, Superphone, Project Broadcast, SquareUp, Salesmsg, Onfleet and CRM backends. As a fast learner, I am committed to delivering the highest level of service to customers. My experience has taught me to think quickly and demonstrate patience while assisting others. I am confident in my ability to exceed client expectations and contribute to your company's success. My extensive years of experience, combined with my proven track record of successfully tackling a variety of challenges, positions me as a valuable asset to your organization. Throughout my career, I've demonstrated my ability to adapt to evolving industry trends and technologies, ensuring that I remain at the forefront of best practices. I am committed to ongoing professional development and staying updated on industry advancements, ensuring I can bring fresh insights and ideas to your organization. Thank you for considering my application. I look forward to discussing how my skills align with your company's goals in more detail. Please feel free to contact me at your convenience. Sincerely, Tramaine Amos

Well-traveled freelance talent with over 12 years of remote customer service experience and 7 years in social media for SaaS clients such as Audible, Bonsai, MM4, Lumen5, and Upwork. Throughout my career, I have covered B2B, B2C, and B2G via chat, email, phone, and of course, social media using applications such as Crisp, CSC, Intercom, Lithium, Sprinklr, TweetDeck, and Zendesk. Other productivity applications I have experience with include Asana, Baremetrics, Google Workspace, Mixpanel, Notion, Slack, Stripe, and Jira. Notably, I am no stranger to environments where lots of resources are at stake because while working for MM4, I successfully managed projects for some of their very high-value clients located in North America, Europe, and Asia. While on social media, I've moderated channels such as Facebook, Instagram, YouTube, X (Twitter), and LinkedIn for Upwork which has a global following of over 4 million. Reliability and availability are major factors to be considered when hiring a remote-based worker, and because of this, I made some strategic investments to bolster my reliability. I have up to 48 hours of backup electricity, multiple laptops, backup internet connections including mobile hotspots on different networks, and the ability to quickly switch locations via my car. If you think my expertise matches the needs of your project, you can feel free to reach out to me here on Upwork.

I’m a customer service and operations professional with over 7 years of experience supporting customers and teams across phone, email, live chat and CRM platforms. I’ve worked with companies like Digicel, Amazon and Shipt, where I handled account management, order coordination, dispatch and day-to-day administrative support while maintaining high accuracy and professionalism. My strengths include clear communication, strong attention to detail, and the ability to stay organized in fast-paced environments. I’m comfortable using tools such as HubSpot, Zendesk, Salesforce, Slack, Google Docs/Sheets and Shopify to manage workflows and keep operations running smoothly. I genuinely enjoy helping customers, solving problems and making sure nothing falls through the cracks. I’m reliable, proactive and quick to learn new systems, which allows me to add value right away.