Hire the Best Intercom Specialists
in Jamaica

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

Giovanni Porter is a leader who thrives on creating new and meaningful interactions daily. He completed his tertiary studies at the Montego Bay Community College in 2012. Since then, Giovanni has been working ardently in customer-centric organizations. He has over ten (10) years of experience in the customer service and sales environments combined, including more than two years of experience in door-door sales and other Managerial roles. "My gratification is generated from the responses of satisfied customers. In other words, I love what I do! I believe that the success of an organization is directly proportional to how they treat their customers." His experiences have also taught him how to deal with customers to prevent and defuse arguments and other negative behaviors. He also knows that employees that are treated well treat customers even better. He is an effective communicator with a drive for success.

I help busy business owners and teams stay focused on growth by providing reliable operational, administrative, and customer support. With 5+ years of experience as a Virtual Assistant, I’ve worn many hats and supported companies in construction, education, and online service-based industries. I’ve done everything from customer service and administrative support to bookkeeping assistance and operations coordination, and I’m always looking to develop new skills so I can better serve my clients. 🧩 What I bring to your team: ✔ Strong operations and administrative support, with experience streamlining workflows and managing projects ✔ Customer service and client relationship management ✔ CRM and systems experience (ClickUp, HubSpot, GoHighLevel, Trello, Asana, Buildertrend, and more) ✔ Project management skills — organizing tasks, tracking progress, and coordinating teams to meet deadlines efficiently ✔ A proactive mindset — if I see an opportunity to improve a process, I take initiative to suggest solutions and help implement them ✔ Excellent organization, attention to detail, and communication ✔ The ability to learn new systems quickly and work independently I don’t just complete tasks; I take ownership of my work and aim to make a meaningful contribution to the teams I support. ⚙️Platforms & Tools ClickUp | Asana | Trello | GoHighLevel | HubSpot | Google Workspace | Slack | Notion | Monday | Coda | Intercom | Shopify | Buildertrend | QuickBooks | Kajabi | BrowserStack | Canva | WordPress | Zoom | Stripe | JustWorks | Deel | PayPal I also hold a Bachelor’s degree in Human Resource Management, which strengthens my communication, organization, and operational support skills. My goal is simple: to make your day/life easier, improve efficiency where possible, and help your business run smoothly. Send me an invite. I’d love to learn more about how I can support you and your business!

I’m a customer service and operations professional with over 7 years of experience supporting customers and teams across phone, email, live chat and CRM platforms. I’ve worked with companies like Digicel, Amazon and Shipt, where I handled account management, order coordination, dispatch and day-to-day administrative support while maintaining high accuracy and professionalism. My strengths include clear communication, strong attention to detail, and the ability to stay organized in fast-paced environments. I’m comfortable using tools such as HubSpot, Zendesk, Salesforce, Slack, Google Docs/Sheets and Shopify to manage workflows and keep operations running smoothly. I genuinely enjoy helping customers, solving problems and making sure nothing falls through the cracks. I’m reliable, proactive and quick to learn new systems, which allows me to add value right away.

Turning operational friction into seamless customer experiences is what I do best. Over the past 6+ years, I’ve built a career helping SaaS, marketing tech, and e-commerce brands transform complex workflows into streamlined systems and turn users into loyal customers. My background spans Customer Success leadership, operations management, technical troubleshooting, and high-touch account management. This combination means I sit perfectly at the intersection of customer relationships and internal operations. I act as the buffer, speaking the language of your clients, ensuring they feel confident, while keeping internal teams aligned so founders aren’t pulled into day-to-day issues. Professional Experience: • Client Success & Account Management: I own the post-sale relationship. From leading video-first onboarding for SaaS platforms to managing ongoing strategy and retention, I ensure clients realize immediate value. I don't just manage a ticket queue; I proactively guide clients to success and prevent churn before it happens. • Operations Leadership: I have streamlined full e-commerce operations, optimizing fulfillment processes, reducing delays, and enhancing cross-functional workflows between marketing, logistics, and customer service teams. • Tech-Savvy Execution & Troubleshooting: I bridge the gap between business needs and technical setups. Whether I am guiding clients through CRM integrations, troubleshooting marketing automation tools, or optimizing internal workflows, I adapt quickly to new tech stacks to keep things moving. • Customer Support Operations: With deep experience in high-volume environments, I handle escalations, de-escalate sensitive issues with empathy, and build the SOPs, playbooks, and documentation needed to maintain efficient, high-quality support. Notable Achievements: 1. Directed Customer Success initiatives, taking full ownership of client retention, platform adoption, and relationship strategy. 2. Streamlined e-commerce operations for a fast-growing brand, significantly improving order fulfillment efficiency and reducing logistical delays. 3. Managed end-to-end SaaS onboarding lifecycles, integrating marketing software and coaching clients on strategy to drive their revenue and lower churn. 4. Built and refined internal SOPs and workflows that improved response times and created smoother handoffs between sales, success, and product teams. Tools and Skills: • CRM & Support Platforms: HubSpot, Salesforce, Zendesk, Gorgias, Intercom, Freshdesk, GoHighLevel • Project Management & Automation: Notion, Monday, Asana, Airtable, Zapier, Webhooks • Core Strengths: Client Onboarding & Offboarding, Churn Prevention, Cross-Functional Coordination, SOP Development, Technical Troubleshooting, De-escalation Background & Approach: I hold a Bachelor of Science in Business Administration and Management, which informs my strategic approach to process improvement, as well as an Associate of Arts degree in Customer Service Management. My career has been built through long-term, embedded remote roles where I operate as a core team member, not a short-term contractor passing through. I take ownership, communicate proactively, and stay invested in your company's outcomes over the long haul. If you are looking for someone who can bring clarity, structure, and reliable execution to your customer journey and daily operations, I would love to connect.

I'm a Customer Success and Technical Support Specialist with experience supporting SaaS platforms, automation tools, and digital products across multiple industries. I’ve worked with companies in SaaS, MSP/IT services, B2B software, PR & marketing agencies, healthcare tech, and e-commerce, helping teams improve onboarding, resolve technical issues, and retain customers through clear communication and structured support. My background includes: • Customer onboarding and account management • Technical troubleshooting (APIs, integrations, automation workflows) • SaaS support using tools like Intercom, Slack, HubSpot, and CRM systems • Documentation, SOP creation, and escalation management • Supporting fast-growing startups and remote teams I focus on clarity, speed, and problem solving so customers feel supported and businesses can scale their operations with confidence. If you're looking for someone who can support users, troubleshoot complex issues, and strengthen customer relationships, I’d be happy to help.