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I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional on-premise hardware and modern cloud environments, ensuring your entire business technology stack runs seamlessly, securely, and without downtime. From deploying and managing virtual servers to configuring enterprise productivity hubs and troubleshooting hardware bottlenecks, I handle your day-to-day IT operations so you can focus on scaling your business. 🛡️ Core Expertise & Services 1. Infrastructure & Cloud Operations Cloud Platform Management: Creating, provisioning, and managing Virtual Machines (VMs), compute instances, and configuring secure network firewalls. Linux Server Administration: End-to-end deployment, configuration, and routine command-line maintenance of Linux-based server environments. Web & Application Deployment: Deploying production-ready sites and cloud systems with stable network configurations and DNS routing. 2. Cloud Productivity & Identity Management Enterprise Workspace Administration: Complete tenant setup, user provisioning, access control, and advanced email configurations for leading cloud business suites. Domain & DNS Management: Expert configuration of global domains, nameservers, and vital email authentication protocols (SPF, DKIM, DMARC) for flawless deliverability. Platform Migrations: Executing clean, organized migrations of users, mailboxes, and corporate data to unified cloud environments. 3. Desktop Support & Hardware Maintenance Hardware & Software Troubleshooting: Diagnosing and repairing PCs, laptops, and specialized peripherals to minimize business operational downtime. Network & Peripherals Support: Advanced setup, driver configuration, and deep-dive troubleshooting for enterprise printing and local connectivity issues. Remote & On-site Assistance: Providing rapid, reliable remote access support using secure remote tools and command-line interfaces. 🌟 Key Strengths Operational Efficiency: Using Command Line Interfaces (CLI) and admin scripting to audit systems and manage users quickly. Clear Communication: Highly skilled at translating complex technical issues into clear, actionable updates for non-technical clients and teams. Data & System Security: Focused on data integrity, routine backup configurations, system redundancy, and cybersecurity hardening. 🎯 Client Focus I partner with growing businesses, digital agencies, and entrepreneurs who need reliable, scalable, and secure IT operations without the overhead of a large corporate IT department. Let's optimize your IT and Cloud infrastructure today. Click "Invite to Job" to get started!

I help businesses design and deploy secure, scalable Cloud Voice and Hybrid Infrastructure solutions, specializing in Microsoft Teams Direct Routing, SIP Trunking, and Contact Center integrations. With strong hands-on experience in AWS, Azure, Networking, VoIP, and Genesys Cloud CX, I deliver reliable architectures that improve performance, reduce downtime, and ensure seamless communication across your organization. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

Background: ☑️ Bachelor of Science in Information Technology ☑️ Basic & Advanced HTML ☑️ Experienced Photoshop, CapCut, Canva, AI experienced editing ☑️ Experienced in Help Desk Customer service (Voice or Non-Voice) ☑️ Experienced Video and Photo Editor ☑️ Photographer and Videographer (Restaurants/ Cafes) ☑️ Content Manager and Creator (Travel contents, Events and etc.) ☑️ 11 Years as a Government Employee in the Philippines (Municipality of Cainta) ☑️ Experienced Supplies and Equipments and Heavy Equipments Tracking and inspection Work Experience in UPWORK ☑️ Sales Manager in Curemed RX Pharmacy (New York based pharmacy) ☑️ Customer Service Relation task in Curemed RX Pharmacy (New York based pharmacy) ☑️ Video and Photo Editor for Risepreneur Podcast Work Experience in Philippines ☑️ 11 Years Government Employee (Municipality of Cainta) ☑️ Property Plant and Equipment Management (Municipality of Cainta) ☑️ Property Custodian (Municipality of Cainta) ☑️ Warehouse Manager (Municipality of Cainta) ☑️ Supply Manager (Municipality of Cainta) ☑️ Information System Analyst (Municipality of Cainta) ☑️ Photo and Video Editor (Asian and Western Restaurants , Cafes in Philippines) ☑️ Content Manager and Creator (Asian and Western Restaurants , Cafes in Philippines)

"Top Rated Upwork Freelancer" Hourly rate is Negotiable. My Name is Amit Sharma. I am a Full Stack developer carry 8+ years of extensive expertise in developing Web Applications in PHP frameworks and CMS like Laravel, Codeigniter, Wordpress, Magento 2, Shopify, WooCommerce, Buddypress, BuddyBoss, Gravity form, CRM and Headless CMS, LMS, Learndash, Memberpress, Membership plugin, Stripe Payment, Stripe 3DS, Firebase, Jquery, Javascript, Ajax etc. I also have excellent Frontend/Backend development skills in ReactJS, Next.js, Node.JS, Typescript, Storybook, Strapi, MongoDB, MYSQL, API integration, REST API, Tailwind CSS, ChakraUI, MUI, AWS, graphic-design, responsive-design,logo-design,html5, html, UI-design,psd-to-html, CSS3, CSS/XHTML/AJAX/JQUERY/JAVASCRIPT, Figma and XD Design. I can create self-contained, reusable,testable modules and components, ensuring a clear dependency chain, in regard to the app logic as well as the file system. Key Skills I have:- ? Promoting and communicating new ideas ? Creating process improvements ? Instituting new technologies ? Writing maintainable cross-browser code ? Estimating time and costs for projects ? Ensuring code is scalable and responsive I enjoy working on projects where I can have full-stack autonomy, and have a say on systems architecture strong opinions, held somewhat loosely. Also I have a data driven approach to software engineering, and it's not uncommon for me to be seen looking at metrics, logs, or flamegraphs to understand what a piece of software is doing. Looking forward for new work opportunities from potential clients all over the world.

I specialize in workflow automation using ExtendScript across Adobe applications including Photoshop, Illustrator, InDesign, and others. By building scalable automation systems, I have enabled my company to generate more than half of its production artwork automatically, resulting in annual cost savings of over $100,000. Some of my successful automation projects include: 1. Photoshop layer merging and export automation for high-volume asset production 2. Automated generation of 3D pack shots in Adobe Illustrator 3. InDesign data-driven workflows, including data merge and automated PDF export

✅ I designed and scaled 120+ CS/CX systems from strategy to execution. Intercom, Zendesk & Aircall Certified Expert specializing in CS/CX strategy and the implementation of high-performing CX/EX ecosystems. I have a detail-oriented mindset, strategic systems thinking, and the ability to learn fast. Combined with solid process mapping expertise, this helps me design efficient, scalable setups tailored to real business operations. I’m also a clear communicator, able to collaborate smoothly with teams and stakeholders. I work exclusively with clients who are serious about improving their CX/EX and are ready to collaborate closely. This includes having a dedicated point of contact with the time and bandwidth to engage fully throughout the project. ➖➖➖ HOW WE START WORKING TOGETHER ➖➖➖ 1️⃣ Validation phase • Discovery • Project Scooping • SOW + Quote 2️⃣ Implementation phase • Requirements Mapping • Configuration • Testing & Refinement 3️⃣ Onboarding phase • Staff Onboarding • Post-Implementation Support ➖➖➖ INTERCOM SERVICES I PROVIDE ➖➖➖ • Intercom & FinAi Standard CX Implementation Packages • Intercom Starter Pack for Early Stage Startups • Intercom Custom Workspace Setup • Help Center (FAQ) Setup • FinAI • Agent Copilot • Outbound Proactive Support • Custom Reports & Dashboards • Integrations with CRM, Apps & Tools • Data connectors ➖➖➖ ZENDESK SERVICES I PROVIDE ➖➖➖ • Strategic Zendesk System Design & Implementation • Zendesk audit and Optimization • Custom Explore Reports • Help Center Development • Customer Portal Development • Integrations with CRM, Apps & Tools ➖➖➖TRANSPARENT LICENSE & PLAN ADVISORY➖➖➖ I help you choose the right plans, evaluate your use case and only recommend the licenses, add-ons, or seats that genuinely support your goals which leads to cost-effective decisions. ➖➖➖ONBOARDING & TRAINING➖➖➖ All work includes collaborative configuration, training sessions and post-implementation support to offer a seamless transition to Intercom, Zendesk or Aircall 🤝 ➖➖➖ MY CURRENT EXPERIENCE OF INTEGRATIONS COVERS ➖➖➖ Automation platforms: Make | n8n | Zapier Zendesk apps: SweetHawk | ChargeDesk | Jira | Auto Merge | Exporter | Lingpad (translations) Tools I have made made integrations with: ClickUp | Salesforce | Shopify/WooCommerce | Localise Twilio | Toky | Surveypal | Klaviyo | Fillout | Typeform | Slack | Aircall It can be simple when you find the right one - Let's talk!