Hire the Best Intercom Specialists
in Ukraine

👤 I am a certified Intercom Expert. I specialize in building and managing AI-Powered Customer Support solutions using the Intercom platform. Over the last 3 years, I’ve developed and maintained more than 50 unique AI Chatbots alongside configuring Marketing Campaigns, Help Centers, Chat Widgets, and Intercom Workspaces across industries, including E-Commerce, Health and Wellness, SaaS, Education, and Finance. 🔁 I design conversational flows that feel natural and guide users to quick answers, all with the help of Intercom's state-of-the-art AI Engine, which utilizes a Knowledge Base that I design and optimize. I am skilled in integrating Intercom with the platforms and CRMs you already use. All to make sure your support agents don't have to switch between tabs all the time, but have everything they need in Intercom. 📈 AI Chatbots I develop have an average resolution rate of 60%. Meaning more than half of my clients' workload is taken care of without human intervention. Let your support agents prioritize the most critical requests and not worry about the repetitive inquiries. ⚙️ My expertise in API Development & Management allows me to build sophisticated automations for my clients that help their customers get personalized support, all from the convenience of the Chat Widget. My extensive Web Development knowledge will help with integrating Intercom into your websites/platforms, even without intervention from your developers. My Project Management skills will ensure that all of the tasks are recorded and done on time, with all of the end goals met.

I'm a developer who has experience in writing integrations with other services using the REST API (trello, intercom, groove, poster pos). Have experience in setting up webhooks. Writing procedures in Oracle and SQL Server ● I always finish my work ● Always stay in touch and happy to discuss the details ● Have experience with HTML, CSS, JS ● Node,js,, Sequelize, PDFKit ● MySql, Postresql, SQL Server, Oracle ● GitLab, GitHub, Github pages, jekyll. ● Little experience with React js, Angular, Nest.js, TypeScript. ● Firebase, Trello, Google Cloud, Intercom API, Groove API.

I build AI-assisted automation that takes manual work off your team: messy CRM data, leads lost between forms and spreadsheets, and the tool-to-tool copy-paste nobody wants to do. I add AI where it helps, without turning the process into a black box you can't predict. My focus is AI agents, n8n, Make, Google Workspace automation, CRM automation, API integrations, and RAG/document Q&A systems. In Google Workspace, I usually work with Sheets-based operations: row filtering, data cleanup, structured AI output, timestamps, logs, and handoffs to CRM or Slack. Connecting apps is the easy part. Before building, I map the process, clarify the trigger, define the source of truth, check where the data should move, and agree on clear success criteria. I can help with: - AI agents for research, classification, summaries, document analysis, and task routing - n8n and Make workflow automation - Google Workspace automation, especially Google Sheets workflows, structured row updates, logs, and review steps - CRM automation, lead routing, lead qualification, and data sync - Pipedrive, ActiveCampaign, Intercom, Slack, Notion, and Google Workspace workflows - RAG / document Q&A systems with Supabase, PostgreSQL, vector search, and SQL lookup - API integrations, webhooks, structured JSON outputs, and backend automation - Automation audits and rescue work for workflows that fail without a clear reason Selected portfolio examples: - Built a Typeform qualification workflow connected to Pipedrive, ActiveCampaign, and Google Sheets, with email/phone matching, CRM updates, lead segmentation, tags, list-status updates, and multiple Google Sheets log paths. The sample build runs on 111 Make modules. - Built a ClickFunnels opt-in workflow connected to Pipedrive, ActiveCampaign, and Google Sheets. It checks existing CRM records, routes new and existing leads through different paths, updates tags and list status, and keeps an audit log. The sample build runs on 39 Make modules. - Built an n8n RAG document Q&A workflow with Supabase, PostgreSQL, OpenAI embeddings, vector search, and exact SQL lookup. The sample build uses 2 n8n workflows and 13 nodes. - Built an Intercom Fin AI support flow with Help Center content and Pipedrive handoff logic, so support conversations move into CRM follow-up without losing context. - Built a Google Workspace / Google Sheets AI workflow where n8n filters rows with empty fields, generates structured JSON with an LLM, and writes the result back to the right row with text, category, and timestamp. For AI workflows, I focus on clear inputs, structured outputs, fallback behavior, logging, and human review wherever the result touches a customer, a CRM record, a contract, or a business decision. For automation projects, I usually check: - What starts the workflow - Which system is the source of truth - Which fields must be created, updated, or matched - How duplicates should be handled - What should happen when an API call fails - Where logs, alerts, or human review should happen These workflows take over repetitive work like manual CRM updates, lead tagging, spreadsheet logging, document lookup, and tool-to-tool copy-paste. For real client projects, I measure time saved only after I see the actual volume, because honest numbers depend on how many leads, rows, tickets, documents, or tasks the workflow handles each week. If your current automation is unstable, I can start with an audit before rebuilding it. I usually check triggers, filters, field mapping, duplicate handling, webhook payloads, API responses, failed runs, missing data, and unclear ownership between tools. To start, send me the manual process you want to automate, the tools you currently use, and the result you expect: an AI agent action, a CRM update, a Google Workspace or spreadsheet update, a support handoff, a document answer, a Slack message, or a human review step.

🎯 1 in 3 HubSpot emails renders wrong in at least one major client - send me yours and I'll show you exactly where. I'm a HubSpot developer and HubSpot email designer with 7+ years of building HubSpot email templates, HubSpot landing pages, and HubSpot CMS for 150+ clients; HubSpot certified, tested across Gmail, Outlook, and Apple Mail. HubSpot marketing teams and HubSpot landing page designer colleagues send me the work their HubSpot website design skills do not cover. Why Companies Hire Me My HubSpot developer process starts with a HubL audit. As a HubSpot email designer, I map render behavior. As HubSpot certified with HubSpot marketing experience, I've rebuilt 20+ HubSpot email template systems B2B teams still run in production. HubSpot CRM and HubSpot CMS get the same rigor as any HubSpot website design project, and a HubSpot setup always starts with a HubSpot CMS audit before a single module gets touched. What I Deliver HubSpot Email & Templates: 3,000+ HubSpot email sends across HubSpot email design and HubSpot email template builds, dark-mode tested and HubSpot certified before launch, every HubSpot template stored. Landing Pages & CMS: 60+ HubSpot landing page and HubSpot CMS projects. HubSpot landing page designer work with module parity; HubSpot website design consistency confirmed across every HubSpot CMS page. CRM & Marketing: 25+ HubSpot CRM setups - HubSpot marketing behind HubSpot template, HubSpot setup documented for a future HubSpot developer. Development: 30+ using HubSpot developer skills, WordPress migrations, HubSpot marketing integrations. Rapid Setups: 15+ hubspot set up engagements, validated before a HubSpot email designer rebuild, hubspot crm fields confirmed. HubSpot email design means the render stays consistent: HubSpot email in, dark mode compatible, HubSpot CRM intact, HubSpot developer and website designer parity protected, whether the deliverable is a HubSpot email template or HubSpot setup. My Process Phase one: HubSpot template design - HubL syntax, responsive structure. Phase two: HubSpot developer or HubSpot email designer handoff. Phase three: HubSpot email build - HTML5, CSS3. Phase four: cross-client testing, launch. Every hubspot cms and HubSpot-certified engagement follows this, whether it starts as a HubSpot website design brief or HubSpot email template request. Results B2B SaaS: HubSpot landing page rebuilt via new HubSpot email design. Open rate 18% to 31%; click-through +140%. Agency: HubSpot to WordPress comparison led to a full HubSpot website design build instead; HubSpot marketing now covers 500+ contacts, zero deliverability issues. A related HubSpot landing page designer project cut launch time from three weeks to five days. Start Here Send your HubSpot portal - reply fast. HubSpot developer, HubSpot email designer, HubSpot certified, HubSpot CRM - tested Gmail, Outlook, Apple Mail. Everything I Cover ▪ HubSpot Email & Design: HubSpot email design and HubSpot email designer instincts applied to HubSpot email templates. HubSpot email isn't decoration; HubSpot template follows the same standard. ▪ HubSpot CRM & CMS: HubSpot CRM output for HubSpot CMS parity and HubSpot website design, website designer bridged in. HubSpot marketing discipline stays consistent, whether the HubSpot website design is five pages or fifty, and hubspot certified standards apply either way. ▪ Landing Pages & Modules: HubSpot landing page and HubSpot landing page designer work built once, with HubSpot email designer support ongoing and a HubSpot template shared across both. A HubSpot landing page designer stays involved through the first live campaign. ▪ Development & Certified: HubSpot developer with WordPress developer comparisons behind every HubSpot setup project. HubSpot certified expertise and HubSpot template checked against the production HubSpot template, HubSpot developer sign-off included, with a HubSpot setup review and HubSpot landing page designer check before close. HubSpot email design covers HubSpot email designer and HubSpot template scope equally: a HubSpot website design build, a HubSpot setup engagement, a HubSpot landing page designer release, or HubSpot certified work from scratch. HubSpot email template gets the same treatment as HubSpot landing page - module and HubSpot landing page designer parity checked. Every HubSpot CMS engagement, website designer bridged in, follows one HubSpot email design standard, seo baked in and copywriter input, Salesforce comparisons run before HubSpot setup begins. A HubSpot-certified reviewer signs off on HubSpot marketing copy before any HubSpot email template goes out under a client name. Beyond the core build, I also handle the surrounding HubSpot work most agencies quote separately: newsletter setup, email integration, workflow automation, reporting dashboards, CRM onboarding, and migrations off legacy platforms. If it touches your HubSpot account, it is one conversation, not five separate freelancers.

I’m a Customer Support Manager with 6+ years of experience leading teams, improving workflows, and delivering high-quality support across chat, email, and phone. I manage a 20-person team, track performance through KPIs and Tableau, and keep operations running smoothly. I’m skilled in data entry, documentation, process optimization, and Google Sheets. Clients value my accuracy, clear communication, and ability to take ownership of tasks from start to finish. EN-UKR bilingual.

Localization can strengthen your brand – or quietly damage it. Your product should sound natural, trustworthy, and professionally written in every target market – never like a translation. Clients notice poor localization immediately. Awkward phrasing, inconsistent terminology, or an unnatural tone weaken trust and make the brand feel less credible. My role is to make sure your content reads naturally, sounds professional, and reflects the quality of your product. 📌 Services: • FinTech & Financial Localization • AML/KYC, Legal & Compliance Localization • SaaS & B2B Localization • Brand Voice & Tone-of-Voice Localization • App, Product UI & UX Localization • E-commerce, Shopify & Multilingual Commerce Localization • HMI, Industrial & Technical Localization • Robotics, Automation & Autonomous Systems Localization • Automotive, EV & In-Vehicle UI Localization • EdTech & eLearning Localization • Video Game Localization & LQA • AI Infrastructure & Cloud Localization • Web3, DeFi & Crypto Product Localization • IoT & Smart Device Localization • Multilingual LLM Evaluation & AI QA • AI Agents & Conversational AI Localization • Localization Audits & AI Translation Quality Review Why clients choose to work with me: ✅ Your product never sounds translated – it feels natural, credible, and market-ready ✅ I work across the language, product, regulatory, and commercial layers of FinTech, SaaS, and B2B products. ✅ Clear communication, reliability, and respect for deadlines 🎓 Background: • Master’s degree in English Language and Literature • Master's degree and PhD in Psychology, which give me a deeper understanding of audience perception, tone of voice, and the emotional impact of language • IELTS Certificate • 10+ years of experience • 380+ completed projects on Upwork 🌍Trusted by Capital com, Vilgain, Scholaro, JustMarkets, Qarma, and FinnSEA Nordesk OÜ. I am also available for Zoom call via Upwork if you would like to discuss your project in detail. Best regards, Yurii Shynkarenko