Hire the Best Intercom Specialists
in Ukraine

✨ Intercom is the best AI-first Customer Service software. I use the best industry practices to develop Intercom AI Chatbots, Automation, and Help Desk for businesses (chat widgets, help centers, workspaces, macros, integrations, workflows). 🤖 I have developed and maintained over 30 Intercom AI Chatbots using the Intercom’s Fin technology. I have built AI Chatbots for companies specializing in E-commerce, SaaS, education, finance, investments, restaurant and hospitality, and health and wellness. I am skilled at training AI models, designing conversational flows, and integrating assistants with various platforms. AI Employees are getting better every day. Automated Customer Service is not a luxury, it’s a necessity in the 21st century. Let me help you make your business sustainable and cost-effective. 🤩 Your customers will receive automated and instant assistance from the AI Companion 24/7. With regular quality assurance and help center article creation, I guarantee that we will achieve a 100% resolution rate for common questions. Remaining customer inquiries will be handed over by the AI Chat Agent to your team. Your team will stop providing tedious Customer Support assistance by answering the same questions over and over again and will now have time for high-level Customer Success. 👨‍💻 My extensive Customer Service and Support Operations experience also provides a solid foundation for the development of AI Chatbots. I am a Head of Customer Service and Support Operations with more than 4 years of management and 8 years overall industry experience. I enjoyed managing teams of up to 15 people while working at a world-famous social media company, and a Swiss investment company. I am proficient with Intercom, Zendesk, Zapier, Make, n8n, Salesforce, Prompt Engineering, Botpress, and Voiceflow.

I’m a Customer Support Manager with 6+ years of experience leading teams, improving workflows, and delivering high-quality support across chat, email, and phone. I manage a 20-person team, track performance through KPIs and Tableau, and keep operations running smoothly. I’m skilled in data entry, documentation, process optimization, and Google Sheets. Clients value my accuracy, clear communication, and ability to take ownership of tasks from start to finish. EN-UKR bilingual.

Every business I work with has the same problem: their tools don't talk to each other, so people do it manually. A lead comes in — someone copies it to the CRM. A form is submitted — someone sends an email. A document is needed — someone builds it from scratch. Every time. For every record. The average team loses 10–40 hours per week this way. I build the system that does this automatically. Recent results: — Healthcare SaaS (UK): replaced 60-min compliance process → 30-second automated workflow, 96 practices, zero manual re-entry. — Prague CRM fix: Zapier bug corrupting Pipedrive data → one root cause, permanent fix, 5-star review. — Construction (USA): Airtable QR inventory tracking system → mobile form automation, instant status updates, zero manual data entry, tested across 10 locations on iOS and Android. — AI content system: Make + Claude API → consistent brand output, fully automated, zero manual steps. — Webinar funnel: ClickFunnels + ActiveCampaign + Make + Calendly → lead to booked call in 90 seconds, zero manual steps across 5 tools. Tools I work with: Automation: Make, Zapier, n8n, Webhook architecture, API integration CRM: HubSpot, Pipedrive, ActiveCampaign, GoHighLevel, Airtable and others AI: Claude API, OpenAI Documents: Documint, Google Sheets, Google Docs Portals: Softr, Webflow Messaging: Telegram bots, Slack, Gmail Payments: Stripe, Calendly, Cal I work with SaaS companies, healthcare, real estate, and service businesses across EU and US markets. Clients usually reach out when their leads come in but never get tracked or followed up, when their CRM is full of duplicates and nobody trusts the data, when their team is spending hours on manual updates a workflow could handle automatically, or when their existing Make or Zapier automation breaks the moment real data hits it. What I build for clients: Lead capture and routing automation, CRM automation, sales pipeline workflows, business process automation, multi-tool API integrations, AI agent workflows, AI content pipelines, marketing automation, client onboarding systems, booking automation, and Airtable operations databases. My approach: AI automation should SAVE time and MAKE money — not create more complexity. If your team is spending time on work a system could handle — send me a message and tell me what the process looks like. [Updated: July 17, 2026]

Full Stack Developer | 5M software End-Users Impacted | $200K+ Total Earnings | Expert-Vetted (Top 1% Upwork) | 31 Projects | 100% Job Success | 12+ Years on Upwork | 5339+ Hours Worked | TOP RATED PLUS – Top 3% of companies | 16+ Countries Covered 🙈 “Can we just quickly fix this?” 🙊 “It’s probably just a small change.” 🙉 “Let’s ship first and think later.” I am a CEO and Business Manager at Peppernode. I create systems where architecture and decisions matter because mistakes cost more than doing it right. Call me Illia. With 15+ years of experience as a Full Stack Developer, I specialize in building scalable SaaS platforms, high-performance mobile applications, and production systems. As a React Full Stack Developer, I've delivered 31 successful projects for clients across 16+ countries. As a React Developer, I've built web applications now used by 5+ million end users worldwide. As a React Native App Developer, I've developed cross-platform mobile applications. As a Python Developer, I've built scalable backend systems and APIs powering SaaS products. 🏆 Why Clients Choose Me As a Full Stack Developer React with 31 successful projects delivered to businesses across 16+ countries, I've helped build products serving more than 5 million end-users worldwide. With 100% Job Success, $200K+ earned, 5,339+ hours worked on Upwork, I bring proven experience designing scalable applications, validating product strategies, and making the right technical decisions from day one. 🚀 SaaS Development As a Full Stack Developer React, I build 30+ modern SaaS platforms with React, Python, Firebase, and scalable architectures. As a React Developer Firebase, I've delivered 20+ SaaS projects, building web applications with connected frontend and backend systems. My experience covers software architecture, MVP development, frontend/backend engineering, REST APIs, payment integrations, database design, cloud deployment, and scalable application development. 📱 React Native App Development As a React Native Developer and React Native App Developer, I build cross-platform applications for iOS and Android. I've delivered 20+ React Native Mobile solutions for startups and established businesses, focusing on performance, reliability, and long-term scalability. As a React Native Developer Expo specialist, I take products from MVP to production, building intuitive user experiences with clean, scalable codebases. As a React Native App Developer, I've built mobile applications used by businesses in 10+ countries. As a Full Stack Developer React Native and Mobile Developer, I've contributed to 20+ mobile products, building connected mobile ecosystems powered by scalable backend services. My work includes React Native, Expo, mobile MVP development, enterprise applications, API integrations, authentication, App Store and Google Play releases, performance optimization, and long-term product support. 🍽 Restaurant Ordering Systems As a Full Stack Developer React, I've built restaurant ordering systems serving thousands of daily users, helping restaurants automate ordering and payments. My solutions have improved operational efficiency by an average of 32% through workflow automation, POS integrations, and real-time order management. As a React Native Mobile Developer, I've developed customer and staff applications that streamline restaurant workflows. As a React Developer and Python Developer, I build reliable restaurant platforms with scalable architectures, secure payment integrations, POS connectivity, inventory synchronization, cloud-based backend services, and high-performance APIs. 📌 Existing Product Modernization As a Full Stack Developer React, I've modernized 20+ existing applications, refactoring unstable codebases, reducing technical debt, and expanding functionality without sacrificing maintainability. 🤖 AI Integrations As a Full Stack Developer AI, I've built 20+ AI integrations using OpenAI API, Gemini, and LangChain, helping businesses add intelligent capabilities. My work includes AI-powered features, conversational chat interfaces, workflow automation, RAG pipelines, AI agents, prompt engineering, and custom LLM integrations that improve productivity and user experience. 🔧 Tech Stack Every successful product starts with discovery, business analysis, architecture, and product strategy. As a Full Stack Developer React Node and Python Full Stack Developer, I've delivered 31 production-ready software products using modern web echnologies. My frontend stack includes React, React Native, Expo, TypeScript, JavaScript, HTML5, CSS3, Tailwind CSS, Next.js. As a Python Full Stack Developer Flask specialist, I build scalable backend systems with Python, FastAPI, Django, Node.js, REST APIs, PostgreSQL, MySQL, Firebase Looking for a React Developer, React Native Developer, Full Stack Developer React Node, or Python Full Stack Developer to build your next SaaS platform, web application, or mobile app? Let's talk

Manual lead handling isn't a workflow problem. It's a revenue leak — and you're the one paying for it. But here's what most automation specialists won't tell you: not every business needs automation. Some need it badly. Others just need their process fixed first — and automating a broken process only makes it break faster. That's where I start. Before opening a single tool, I map your current workflow, find where time and money are actually bleeding out, and only then build what makes sense for your situation. This isn't just a technical perspective. With a background in SMM and performance marketing, I've seen how businesses generate and lose leads from the other side — which means I understand your funnel as a business problem, not just a connection between modules. What I build: ◆ CRM & Marketing Automation (Pipedrive / ActiveCampaign) Automated pipelines where Pipedrive manages the sales flow and ActiveCampaign handles behavioral nurturing and lead warming. Result: 40% faster lead response time, zero missed follow-ups. ◆ Advanced Workflow Automation (Make / n8n) Multi-layer scenarios with conditional logic, API integrations, and dynamic routing — built to scale without breaking. Result: 15–20 manual hours saved per week. ◆ AI Integration (OpenAI / Gemini / Claude) AI embedded directly into your workflows — lead qualification, meeting summaries, personalized follow-ups generated without human input. Result: up to 30% increase in lead-to-booking conversion. Projects I've built: → Ceramic tile retailer: end-to-end lead generation ecosystem — 30% increase in scheduled appointments, zero manual handling. → Technical distribution company: automated lead routing and prioritization — 60% reduction in administrative overhead. → TikTok-driven SMM funnel: real-time CRM sync — sub-5-minute response time for every new lead. Tech stack: Make · n8n · Pipedrive · ActiveCampaign · HubSpot · Slack · ClickFunnels · Typeform · Cal. com · OpenAI API · REST APIs · Webhooks · Google Sheets 📩 Send me a short description of your current process. I'll tell you honestly whether automation will actually help — or whether the problem lies somewhere else entirely.

Translation can strengthen your brand – or quietly damage it. Your product should sound natural, trustworthy, and professionally written in every target market – never like a translation. Clients notice poor translation immediately. Awkward phrasing, inconsistent terminology, or an unnatural tone weaken trust and make the brand feel less credible. My role is to make sure your content reads naturally, sounds professional, and reflects the quality of your product. 📌 Services: • Website localization • App localization • SaaS and FinTech localization • Brand-safe B2B localization • EdTech localization • Legal and compliance translation • Marketing translation and transcreation • Technical marketing translation • Video game localization • AI-generated translation review, QA, and post-editing Why clients choose to work with me: ✅ Your product never sounds translated – it feels natural, credible, and market-ready ✅ I understand corporate, SaaS, FinTech, and B2B communication ✅ Clear communication, reliability, and respect for deadlines 🎓 Background: • Master’s degree in English Language and Literature • Master's degree and PhD in Psychology, which give me a deeper understanding of audience perception, tone of voice, and the emotional impact of language • IELTS Certificate • 9+ years of experience • 270+ completed projects on Upwork 🌍Trusted by Capital com, Vilgain, Scholaro, JustMarkets, Qarma, and FinnSEA Nordesk OÜ. I am also available for Zoom call via Upwork if you would like to discuss your project in detail. Best regards, Yurii Shynkarenko