Hire the Best Alexa Skill Kit Specialists
in Ukraine

Hi! I'm a Senior Zendesk Administrator and CX Systems Specialist with strong experience designing, implementing, and optimizing customer support operations for multi-channel service teams. For the past several years, I’ve built full customer service ecosystems for a US-based insurance and operations-heavy organization, supporting thousands of monthly interactions across phone, email, chat, and automated channels. My work includes everything from complete Zendesk implementations to ongoing optimization, automation, and workflow redesign. I specialize in turning messy support processes into clean, efficient, automated systems that reduce load, improve SLA performance, and give managers full visibility into operations. ⭐ What I help clients with 🧩 Zendesk Setup & Implementation • Full instance configuration • Ticket routing & workflows • Groups, roles & permissions • Triggers, automations, macros • Fields, forms, conditional logic • Help Center / Guide setup • CSAT, SLA, business hours • Talk / phone system setup 🔧 Zendesk Optimization & Cleanup • Workflow redesign • Reducing backlogs • Improving routing logic • Standardizing macros & forms • Building scalable structures • Removing duplicates & automation loops 🤖 CX Automation (Make.com, Zapier, API) • Cross-tool automations (CRM, phone, internal tools) • Auto-ticket creation & updates • Notifications & escalations • End-to-end process automation 🌐 Omnichannel Architecture • Email, phone, chat, SMS, WhatsApp, social • Unified workflows • Consistent SLAs • Channel-level reporting 📊 Reporting & Analytics • Zendesk Explore dashboards • KPI frameworks (FRT, Resolution Time, Agent Load) • Manager, team & agent analytics • Insight-based optimization 💡 Why clients work with me • Strong operational mindset • Clear documentation & communication • End-to-end process redesign • Experience with heavy-load operations • Detail-oriented + fast delivery 🛠 Tech Stack Zendesk Support, Guide, Talk, Messaging, Agent Workspace Make.com, Zapier Salesforce / CRM integrations API / Webhooks Slack automation Google Workspace DocuSign Zoom Phone Applied Epic 💼 Engagement Models • Full Zendesk implementation • Optimization of an existing setup • One-time audits & cleanup • Long-term support • Automation projects • Reporting & analytics setup If you're looking for someone who can build your Zendesk the right way, fix what's broken, or automate what slows your team down — let’s connect.

Hello! I'm passionate about AI solutions that solve today’s challenges in innovative ways. With experience in software development, testing, and building Alexa skills, I’ve witnessed how AI can solve problems, boost efficiency, and help businesses succeed in a fast-changing world. I also specialize in automation and integration, helping companies connect systems, streamline processes, and reduce repetitive work using smart automation tools, such as n8n and similar no-code/low-code tools like Make (formerly Integromat), Zapier. What I Offer : - Custom AI Development - ChatGPT Chatbots - Machine Learning & Data Analysis - n8n workflow development - Custom API integrations - CRM, marketing, and sales automation - Consultation & Strategy Expertise: - AI Integration: I specialize in integrating AI services into existing infrastructure, making systems smarter and more efficient. Java: My proficiency in Java allows me to create scalable and high-performance AI solutions. LangChain: I have a strong foundation in LangChain, an emerging technology that enables building AI solutions that can understand and process human language. Integrations: CRM, marketing, and sales automation - integrate tools like HubSpot, Airtable, Notion, Slack, Gmail, ClickUp, Telegram, Discord, Google Sheets, and ChatGPT API. Alexa Skills: Architecture and design Alexa skills, Amazon Alexa Skills Development IoT: IoT Projects and integration Maintenance: Update and support existing skills Frameworks: - LangChain - OpenAI - LLaMA, - Palm - Redis - n8n - Zapier - Make - Alexa skill kit - Alexa conversation - Java - Python - APL Contact me today to discuss your project!

Industrial Automation Engineer | PLC / HMI / SCADA I design reliable automation systems for industrial processes and production plants. My focus is building stable PLC and HMI solutions that are easy to maintain, expand, and operate in real industrial environments. I have experience in full-cycle industrial automation projects, including: • PLC logic design and programming • HMI visualization and operator interface design • hardware selection and specification • VFD configuration and commissioning • industrial communication setup (Modbus, CANBus, Ethernet and other protocols) I also have experience integrating PLC systems with external software, databases, and higher-level control systems. PLC / HMI platforms I work with (by number of projects) OMRON – CX-One, CX-Supervisor, CX-Designer, NB-Designer Pro-face – GP-Pro EX, Pro-Server EX, GP-Viewer Rockwell / Allen-Bradley – Studio 5000 (Logix Designer), FactoryTalk, FactoryTalk View / Design Viewer Weintek – EasyBuilderPro IMO PLC/HMI Click PLC/HMI Additional technical skills • industrial communication networks (Modbus, CANBus, Ethernet) • VFD configuration and control • PLC integration with external software systems • database integration • PHP, MySQL, C++

Two things I do for e-commerce businesses: I turn a vague "we need to rebuild the store" into requirements engineers can quote and build - and I automate the operational work that's quietly eating your team's week. 9+ years in e-commerce, 30+ projects delivered. Founder of Encomage (10+ people, clients in Germany, Denmark, Australia). Day to day I run delivery as product manager and business analyst on client builds. E-COMMERCE DELIVERY - Requirements and specs - PRDs with acceptance criteria and edge cases mapped before the estimate, not discovered halfway through the sprint - Integration scoping - ERP, CRM, payments, shipping. This is where store projects actually go wrong: multi-currency, multi-store, tax, freight rules, order sync. I spec the ugly cases up front - Replatforming and migration management - platform-to-platform moves, inherited codebases. Data mapping, cutover planning, what breaks and when - B2B commerce requirements - company accounts, quotes, tiered pricing, approval flows - Regulated and compliance-heavy catalogs - I've scoped stores where what you can ship, where, and to whom is the hard part - Discovery - stakeholder interviews, competitor and market research, scope that survives contact with a budget - Delivery management — I keep multi-month builds on schedule and translate between merchants and engineers, in both directions Conversion is an engineering problem before it's a marketing one. The biggest leaks in a store are slow pages, a clunky checkout and thin product data, I scope the fix, our engineers ship it. AI & AUTOMATION - Workflow audits - map how your team actually works, find what's worth automating, then build it (n8n, Make, OpenAI and Claude APIs, custom) - Store-side AI - recommendations, intelligent search, support automation, catalog content at scale - Back-office automation - order processing, supplier and inventory routines, reporting that assembles itself - AI adoption for your team - what to hand over, what to keep, and the guardrails so nothing leaks ━━ RECENT WORK ━━ - Krokly — our AI finance app: multi-currency, bank integrations, AI transaction categorization. I own the product end to end - Encomage clients — multi-market Magento stores across the EU, Shopify store, custom solutions one under our care for 9+ years. WHY ME I run a delivery company, so I know what a spec must contain for engineers to hit an estimate — and what a store looks like when it breaks at scale. You get fewer rewrites, not more documents. 100% Job Success · 5.0 rating · 500+ hours · clients who came back for years, not single jobs. Need a full team? I bring in Encomage — same standards, same person managing it. Tell me what's broken and I'll tell you on a call whether it's a process problem, a product problem, or a people problem.

I help companies replace repetitive communication with intelligent AI Voice & Chat Agents that work 24/7, sound human, and integrate deeply with CRMs, PBX systems, and business workflows. I’m an AI Voice & Automation Engineer with 9+ years of experience building scalable, production-grade systems – from AI receptionists and outbound callers to multi-agent orchestration platforms for sales, healthcare, real estate, and operations-heavy businesses. My focus is not “bots for the sake of bots”, but agentic systems that qualify leads, confirm data, schedule appointments, and move KPIs. 🧠 What I Build ✔ AI Inbound Voice Agents Handle calls, collect structured data, qualify leads, confirm details, and book meetings via PBX, Kamailio, Asterisk, FreeSWITCH, LiveKit, Twilio, Telnyx. ✔ Outbound AI Voice Agents Automated follow-ups, lead reactivation, reminders, promotions, and confirmations with real conversational logic. ✔ AI Receptionists (Clinics, Hotels, Services) 24/7 booking, reminders, FAQs, and CRM sync using STT → TTS, SMS, and calendar integrations. ✔ AI Recruiter & Screening Agents Voice-based candidate screening with multi-layer logic, scoring, and CRM synchronization. ✔ Real Estate & Property Voice Assistants Answer property questions, book showings, confirm via SMS/email, and sync with CRMs and calendars. ✔ AI Chatbots & Call Assistants Context-aware conversational bots connected via n8n, Make, Zapier, APIs, and databases. ✔ Custom AI Voice Logic & Agentic Systems Built with Vapi, RetellAI, ElevenLabs, Ultravox, Claude, GPT, memory, state management, and fallback logic. 🔐 Data Security & Compliance Security is built-in, not added later. For healthcare and sensitive industries, I implement: HIPAA-aligned architectures Encryption at rest & in transit Access control & audit logging Secure API & CRM integrations ⚙️ How It Works ✔ Discovery & Demo – Real use cases, not theory ✔ Conversation & Logic Design – Goals, tone, flows, edge cases ✔ Development & Integration – Voice, CRM, PBX, automations ✔ Testing & Optimization – Based on real calls & metrics 🚀 Recent Systems Delivered Dental AI Receptionist – 100% inbound call automation + SMS reminders Recruitment AI Caller – 10+ qualification layers with CRM sync Hotel Voice Concierge – Check-in, tipping, room service automation Restaurant AI Assistant – Reservations, menu Q&A, POS sync ✅ Why Clients Choose Me ✔ KPI-driven development (conversion, speed, call quality) ✔ End-to-end ownership – from logic to production deployment ✔ Human-grade voice experience with memory & context ✔ Deep VoIP, PBX, and CRM expertise (not just “prompt engineering”) ✔ Clean, scalable, maintainable systems 🧩 Technology Stack & Keywords (SEO-Optimized) AI Voice Agent Development, AI Voice Architect, Voice Agent, AI Voice Receptionist, AI Voice Chatbot Developer, AI Call Assistant PBX / VoIP / Telephony: Kamailio, Asterisk, FreeSWITCH, LiveKit, Twilio, Telnyx, SIP, PBX AI & LLMs: Claude, GPT, OpenAI API, LangChain, Whisper, STT, TTS, ElevenLabs, RetellAI, Vapi, Ultravox Automation & Orchestration: n8n, Make.com, Zapier, Workflow Automation, Workflow Orchestration CRMs & Business Tools: HubSpot CRM, Zoho CRM, Pipedrive, GoHighLevel, Airtable, Salesforce Backend & Infra: Python, Node.js, FastAPI, REST API, Docker, Cloud Deployment (AWS, Azure, GCP) 📅 Let’s Talk If you want to: ✔ Eliminate missed calls ✔ Automate lead qualification & scheduling ✔ Deploy AI Voice Agents that actually convert Let’s connect. I offer a free 30-minute strategy session to design the right AI Voice solution for your business.

Your business loses a customer every time a call goes unanswered. For a home-services company or clinic that's $300–$5,000 lost to competitors who are better automated. For real estate agencies it's hundreds of thousands in lost deals. Even if you're a small firm with ambitions to grow, what awaits you when you invest in marketing and start getting over 100 calls per day? Will your systems survive? 𝗠𝗲𝗲𝘁 𝗳𝘂𝘁𝘂𝗿𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗻𝗼𝘄 - 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 in advance. For high-loaded SaaS platforms (FinTech, Real Estate, Marketplace, E-commerce, Events) I propose 𝗔𝗜 𝘃𝗼𝗶𝗰𝗲-𝗱𝗿𝗶𝘃𝗲𝗻 𝗹𝗲𝗮𝗱 𝘀𝗰𝗼𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝗼𝗿𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 to handle hundreds of calls per day. I build AI voice receptionists that answer every call 24/7, sound human, quote your services, and book appointments straight into your CRM or field-management system (GoHighLevel, HubSpot, Zoho, calendars - anything with an API via n8n). In addition to inbound and outbound agents, I'm building VoiceCrew AI- pre-configured voice agents for personal productivity. Tap once or call to access your assistant for daily tasks: email/calendar updates, tasks, web search, weather, currency rates. Works even while you drive. 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿: ✔ Inbound AI receptionist (Vapi / Retell / Telnyx + voice choice) — answers, qualifies, books, integrates tools ✔ Missed-call text-back and follow-up automation (n8n) ✔ Call transcripts, summaries, and lead data pushed to your CRM automatically ✔ Outbound: appointment reminders, review requests, lead reactivation calls Fixed price, live in 14 days, 30-day tuning included. Want to hear it in action? Let me know and I'll send demo agents to speak with - or check my portfolio videos. 𝗠𝘆 𝗯𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱: 10+ years in B2B marketing and product development (Google UX certified). Your agent isn't just a tech solution - I understand your marketing strategy and have built sales funnels for companies across 10+ countries. Co-founder of VoiceCrew AI. Top Rated on Upwork, $20k+ earned.