Hire the Best Korrio Specialists

Reliable remote professional based in the Philippines with 6+ years supporting US-based businesses across logistics, e-commerce, food/restaurant, and customer service, plus 10+ years of on-the-ground operations experience before going remote. Here's what I bring and where it comes from: Finance & AR operations (Cash Applications & Collections Specialist, US logistics client) ✦ Daily cash receipt processing and payment posting reconciliation ✦ Collections on aging accounts, payment arrangement negotiation ✦ Invoice reconciliation, discrepancy resolution, and payment follow-ups ✦ New client account setup and onboarding data entry Customer support & CRM (6 years, e-commerce eyewear brand, including 1 year leading a team of ~10 CSRs) ✦ Email support: pre-sale guidance, order management, shipping issues, chargebacks, returns ✦ CRM documentation, reporting, and quality assurance standards ✦ Escalation handling and complex issue resolution ✦ Team supervision, KPI monitoring, staff training, workflow optimization Admin & Executive Assistant support ✦ Inbox and calendar management, scheduling, outbound calls ✦ Inventory tracking, vendor/review management, general admin support E-commerce & Shopify (outsourced dropshipping engagement) ✦ Shopify product listings: titles, descriptions, images, variants, pricing, size charts ✦ Product-import tools (Kopy, Poky) for sourcing and bulk listing ✦ Pinterest Ads: full-funnel knowledge (product research, listing, media buying, creative testing, ROAS optimization) Hospitality & frontline operations (10+ years, before going remote) ✦ Hotel front desk: guest check-in/out, reservations, payment processing, guest issue resolution ✦ Restaurant supervision (KFC, Burger King, Philippines, Singapore, Canada): staff scheduling and training, inventory control, stock ordering, cash management, end-of-day reporting That mix means I'm equally comfortable with numbers-heavy accuracy work, client-facing communication, and hands-on operational coordination, and I don't need much ramp-up time on a new tool or process. I'm fluent in English, comfortable with US and Australian business hours. Happy to start small so you can see the quality firsthand.

Hi there, help businesses manage HR, payroll, customer support, admin, and operations so you can spend more time growing your business. KEY PROFESSIONAL VALUES: 🔥Integrity 🔥Attention to Detail 🔥Reliability & Follow-Through INDUSTRIES/MARKETS I SERVE: 👉Ecommerce & Subscription/DTC Brands 👉Financial Services, Lending & Fintech (Collections/AR) 👉Staffing, Recruitment & HR Agencies 👉Small-to-Medium Businesses needing Admin/Ops Support 👉Manufacturing, Industrial & B2B Companies (Procurement/Accounting) PROFESSIONAL EXPERIENCE: 👉8+ Years HR Management, Payroll & Administrative Operations 👉6.5+ Years Accounts Receivable, Procurement & Reconciliations 👉4.5+ Years Debt Collections (HSBC) 👉2+ Years Ecommerce Customer Support (Chat & Email-Based) EXPERTISE — Tasks I Handle: 👉Collections & Debt Recovery (Regulatory-Compliant Negotiation) 👉Accounts Receivable & Reconciliations 👉Billing/Invoicing 👉Ecommerce Order & Subscription Support 👉Customer Service (Email/Chat) 👉HR Management & Payroll 👉Recruitment & Candidate Screening 👉Procurement & Vendor Coordination 👉CRM & Ticket Management 👉Data Entry & Account Management 👉SOP Documentation & Process Improvement 👉Inbox/Email Management 👉Administrative & Executive Support (scheduling, reporting, documentation) 👉Ad hoc admin tasks and more TOOLS I USE: ✔️Shopify ✔️Amazon Seller Center ✔️Gorgias ✔️Stay.ai ✔️Extensiv ✔️GoHighLevel (GHL) ✔️Google Workspace ✔️Microsoft Office / Outlook ✔️QuickBooks ✔️Canva ✔️Slack ✔️Notion COMMUNICATION: 👉Google Chat 👉Google Meet 👉Outlook 👉Ms Teams 👉Zoom 👉Discord 💻HOME OFFICE EQUIPMENT: Laptop — AMD Ryzen 5 PRO 3500U w/ Radeon Vega Mobile Graphics (2.10 GHz), 8GB RAM, Windows 11 Monitor — Xiaomi 24-inch external monitor Whether you need someone to chase overdue invoices, keep your ecommerce support inbox running smoothly, or handle HR and admin behind the scenes — I bring real, hands-on experience across all of it, not just theory. Let's hop on a call and discover how can I give value to your organization. Thank you for reading my profile. Geneva C.

Hey partner! Let go of the menial tasks below which are holding you back from growing your business. ⚡Data Entry ⚡Emails/Emails Management ⚡Processing ⚡Executive Assistant ⚡Leads ⚡Customer Service ⚡E- Commerce ⚡Basic Accounting ⚡Administrative tasks What I bring: ✅ Customer Support (Email, Chat, Calls) – fast, clear, and human ✅ E-commerce Operations – Shopify, order management, refunds, disputes ✅ Financial Operations – AP, P2P, invoice processing, Concur ✅ Tools – Zendesk, Shopify, CRM systems ✅ Performance – 99% SLA | High-volume ticket & invoice handling ✅ Process Improvement – spotting issues, reducing backlogs, improving workflows I don’t just complete tasks. I take ownership, solve problems, and look for ways to improve how things are done. Let's talk how can I support you, partner? 📧

I help Shopify brands improve customer support, streamline operations, and maintain healthy store performance. Over the last 10 years, I have built and operated ecommerce businesses serving 20,000+ customers, managing 30,000+ orders, and generating more than $1.5M in revenue. 10 years ago I started my busines with nothing. By 2024, we had served over 20,000 clients, fulfilled 30,000+ parcels through a logistics operation I built myself, grown to 25,000+ organic social media followers, and won the 2022 Zambian E-Commerce Start-Up Business of the Year award. Total revenue: $1.5M+. That is the experience I bring to your business. I built two full e-commerce stores from scratch on Shopify and BigCommerce. I ran all our email marketing on Klaviyo for 4 years, sustaining a 75% open rate, more than double the industry average. I implemented our entire CRM from scratch using Reamaze, managing hundreds of support conversations weekly and accumulating 715 verified reviews with an 85% five-star rating. I led a team of 25+ people and created every SOP, workflow, and reporting system the business ran on. I also hold an MBBS medical degree from Jiujiang University, which means I bring medical terminology, clinical documentation standards, and the precision healthcare environments demand to any medical VA or administrative role. What I offer you is not theory. It is 8 years of doing it at scale, every day, in a real business I owned and operated. Available immediately. GMT+2, flexible for UK, European, US East Coast, and Middle East hours.

If you need someone who can handle your customers, protect your brand, and help reduce lost revenue, you’re in the right place. I bring 16+ years of customer service experience, including 6+ years freelancing with e-commerce and dropshipping brands and 3 years specializing in customer retention. I’ve worked behind the scenes of online businesses handling everything from everyday customer questions to frustrated customers, refunds, returns, replacements, shipping problems, cancellations, and escalations. But I don’t believe great customer service is just about answering tickets. It’s about knowing when to listen, when to solve, when to retain, and when to escalate. My retention background gives me an advantage here. I know how to turn difficult conversations around, offer the right solution, reduce unnecessary refunds and cancellations, and rebuild customer trust without sacrificing the customer experience. What I can help you with: ✓ Email, live chat, and social media customer support ✓ Shopify order management and fulfillment concerns ✓ Returns, refunds, replacements, and cancellations ✓ Customer retention and churn reduction ✓ Upselling and retention offers ✓ Shipping, tracking, lost, and delayed orders ✓ Escalations and difficult customer situations ✓ Subscription management ✓ SOP creation and process improvement ✓ Customer feedback and recurring issue identification ✓ Administrative and back-office support ✓ High-volume ticket management I’m comfortable working with Shopify, Gorgias, Zendesk, Reamaze, Freshdesk, Slack, CRM/helpdesk platforms, payment systems, and courier/tracking portals, and I adapt quickly to new tools and workflows. What Makes Me Different? I’ve spent years on the front line talking to customers, so I understand what makes them stay, what makes them leave, and what turns a small problem into a refund or negative review. I don’t just copy and paste macros. I look at the situation, understand what the customer actually needs, and find a resolution that makes sense for both the customer and the business. Whether you need someone to manage a busy support inbox, strengthen retention, clean up your customer service processes, or simply take ownership of the day-to-day customer experience, I can step in and get to work. 16+ years in Customer Service. 6+ years in E-commerce & Dropshipping. 3 years in Customer Retention. If you’re looking for someone reliable, experienced, and comfortable taking ownership without constant supervision, let’s talk.

Jobs/projects I can help with: IT help desk & remote technical support Network & systems administration (Windows Server, Active Directory) E-commerce/Shopify support & marketing analytics (GA4, UTM tracking, attribution) Complex Excel reports (macros, pivot tables) Web design (Dreamweaver, HTML, CSS) Graphics (Photoshop, Illustrator) Email marketing (ConstantContact, Robly, MailChimp) Managing and training IT support teams, establishing processes Technology I'm highly proficient in: Google Workspace (config & admin) Windows Server (2003 and up) FreshService / FreshDesk (config & admin) ConnectWise (config & admin) CarbonBlack (config & admin) Shopify, Google Analytics (GA4), Google Tag Manager Adobe Photoshop / Illustrator / Dreamweaver WordPress, HTML, CSS MS Office (advanced Excel) PBX VOIP (Digium Switchvox and InContact) LDAP using Apache ConstantContact, Robly, MailChimp I'm a technical professional who maintains a strong work ethic with clients regardless of setting, whether within or outside Upwork. I set clear expectations on what I can achieve in a given timeframe, and I work best in an organized environment, especially under pressure. I've built a varied 15+ year career in IT. I spent over a decade managing IT operations for one of the most well-known online travel agencies in the US — overseeing network operations including email, VOIP, and servers, and leading the Systems team. Alongside that, I spent several years as a remote IT technician for a US-based Managed Services Provider, supporting multiple client environments across Windows Server administration, workstations, and networking under SLA commitments — solid, proven experience delivering remote IT support directly to Western clients. I'm also a Dell Certified System Expert with 5+ years of Level 2/SME technical support for a well-known computer manufacturer, and I have a strong graphic design background (13+ years, starting with Adobe Photoshop) alongside web design using Dreamweaver, HTML, CSS, and some PHP/Java. I have hands-on WordPress experience as well — I've managed and maintained WordPress websites for clients, and I currently run and manage my own WordPress site, so I'm comfortable with everything from content updates and plugin management to day-to-day site upkeep. More recently, I've moved into e-commerce — handling Shopify, GA4, and marketing analytics for a growing online brand, including attribution tracking, UTM cleanup, and performance reporting. Whether you need day-to-day IT support, a network/systems administrator, WordPress site management, or someone to bring order to your e-commerce data and operations, I bring reliability, attention to detail, and the flexibility to jump into whatever the job needs.