Hire the Best Internal Communications Specialists
in the Philippines

I’m an operations and client support professional with a background in business operations, customer support, and team coordination. I help businesses stay organized, manage workflows efficiently, and ensure projects move forward smoothly. With experience across HR operations, customer support, and account management, I’ve developed strong skills in communication, reporting, documentation, and cross-team coordination. I’m highly organized, detail-oriented, and comfortable working with digital tools to manage tasks, track information, and support operational processes. In my previous roles, I have: • Managed operational workflows and team coordination as an Operations Manager • Provided technical and customer support while assisting users with digital tools and troubleshooting • Handled recruitment processes, documentation, and stakeholder communication in HR roles • Built professional relationships and managed accounts as a Medical Representative These experiences have strengthened my ability to manage multiple priorities, support client communications, and maintain clear documentation and reporting systems.

15+ YEARS | FRACTIONAL COO | OPERATIONS & BUSINESS SCALING I help founders turn operational chaos into scalable, high-performing businesses. With 15+ years in operations leadership, I specialize in business operations, process optimization, systems, project management, team leadership, and execution. I don't just manage tasks. I build the systems, accountability, and infrastructure that enable businesses to scale. If you need a senior operator who can take ownership, solve problems, and turn strategy into execution, let's talk. EXECUTIVE CORE COMPETENCIES: Strategic Operations | Business Scaling | Operational Strategy | Process Optimization | Systems & Infrastructure | Operational Excellence | Cross-Functional Leadership | Team & Performance Management | Project Delivery | KPI & Accountability Systems | Resource Optimization

Helping Cleaning Companies, Restaurant Technology Platforms, and Service-Based Businesses Streamline Operations, Strengthen Supplier Relationships, and Scale Efficiently With 6+ years of professional experience and a freelance career that began in 2019, I've helped business owners improve operations, build stronger client and supplier relationships, and create systems that support sustainable growth. My background spans residential cleaning, commercial cleaning, restaurant technology, eCommerce, customer support, lead generation, social media management, and supplier relationship management. Throughout my career, I've worked with businesses across the United States, Ireland, and Australia, supporting both day-to-day operations and long-term growth initiatives. Some of the results I've contributed to include: • Contributing to a 40% increase in restaurant partnerships for a leading corporate food ordering platform in Australia through supplier relationship management and strategic collaboration • Supporting the growth of a cleaning company through operations management, client communication, scheduling, follow-ups, and marketing support, helping generate enough business demand to justify the addition of an entirely new cleaning team • Maintaining a 100% Job Success Score across freelance platforms through consistent communication, reliability, and high-quality work • Earning Top Performer recognition from two U.S.-based companies Areas of Expertise: ✓ Supplier & Vendor Relationship Management ✓ Restaurant Partner Management ✓ Operations Management ✓ Cleaning Business Administration ✓ Residential & Commercial Cleaning Operations ✓ Client Relationship Management ✓ Scheduling & Dispatch Coordination ✓ Customer Support & Customer Retention ✓ Social Media Management ✓ Lead Generation ✓ CRM Management ✓ Process Improvement Tools & Platforms: Salesforce • Trello • Asana • Jobber • Connecteam • Thryv • LinkedIn Sales Navigator • Canva • Slack • Calendly • OpenPhone/Quo • Capcut • Meta • ChatGPT • Jasper.AI Clients work with me because I'm proactive, dependable, highly organized, and able to take ownership of critical business functions without requiring constant supervision. Whether you need support managing supplier relationships, improving operations, coordinating cleaning services, or helping your business scale efficiently, I bring the experience and attention to detail needed to keep things running smoothly. If you're looking for a long-term partner who understands operations, supplier management, restaurant technologies, and cleaning business growth, I'd be happy to discuss how I can help.

I help real estate teams and investors convert more leads into closed deals managing CRM pipelines, running cold calling and appointment-setting campaigns, and keeping acquisitions moving without dropped follow-ups. Over the past 2+ years I've re-engaged cold leads at a 60%+ response rate and managed pipelines across Lofty, Follow Up Boss, and GoHighLevel for multiple U.S.-based teams. As a Real Estate Executive Assistant and CRM Administrator, I take full ownership of the systems that keep a pipeline moving so agents and investors can focus on closing, not chasing. Where I add the most value: Executive & Operations Support — Calendar management, inbox organization, transaction coordination, agent onboarding, and day-to-day operations, so nothing falls through the cracks while you're in the field or on calls. CRM Administration & Pipeline Management — Building and maintaining clean CRM systems, automating follow-up sequences, tracking lead status end-to-end, and keeping data accurate enough to actually trust your reporting. Lead Management & Inside Sales (ISA) — Qualifying inbound leads from Zillow and Realtorcom, cold calling motivated sellers, setting appointments, and running nurture campaigns that re-engage cold or aging leads. Core tools: Lofty, Follow Up Boss, GoHighLevel, HubSpot, Dotloop, Mojo Dialer, BatchDialer plus Google Workspace, Microsoft Office, and standard CRM/dialer platforms as needed. I've supported real estate investors, wholesalers, agents, and mortgage professionals across multiple US time zones, often managing several client pipelines in parallel without missing a beat a skill that translates directly into reliable, low-oversight support for your business. If you're looking for someone who can take real ownership of your CRM, keep your pipeline organized, and free up your time for higher-value work, send me a message and let's talk about your team's specific workflow.