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I am a Cisco Collaboration Engineer with a track record of successfully implementing, supporting, and optimizing Cisco Unified Communications (UC) solutions for global and local clients. My expertise spans across CUCM, IM&P, CUC, UCCX, Expressway, CUBE, H.323/MGCP/SIP Gateways, Legacy PBX integrations, and WebEx. ✅ What I Offer: 🔹 End-to-end Cisco UC implementation & support 🔹 Incident, change, and problem management 🔹 Troubleshooting Cisco UC and WebEx issues 🔹 VoIP and telephony network design 🔹 Integration of third-party applications (Verint, Calabrio, Avaya, Polycom) 🔹 Documentation & knowledge sharing for teams 📌 Certifications: ✔️ CCNP Collaboration ✔️ Cisco Certified Specialist – Collaboration Core ✔️ Cisco Certified Specialist – Implementing Collaboration Applications ✔️ Cisco Certified Specialist – Collaboration Call Control & Mobility

Work Experience Summary: MSP and Telco Network Engineer, VoIP Administrator, IT Infrastructure and Network Operations IT Support - Active directory (AD) user account creation and modification, onboarding and offboarding users - Setup and maintenance of laptops - Troubleshoot reported issues, handle service request tickets IT Infrastructure - Site Operations and Global Network Operations - Maintain internet uptime, site to site interconnectivity - Prepare for site access, disaster recovery measures and business continuity protocols - Manage assets, discuss procurement requirements with vendors, prepare costing spreadsheet - Service assurance, site maintenance and upgrades - New build requirements (call center, branch office, remote locations) Network Engineering - Telco new build, upgrades (copper, fiber, wireless) - Firewall, router, switch and access point configuration (Cisco / Fortinet) - Peering, Internet troubleshooting (packet inspection) - Project management, Scoping, Design, Service Delivery, Documentation - RND (new technology) VoIP Administration (FreePBX) - User creation, modification - Device configuration (SIP Client, handsets) - Queue assignment, Queue creation, call flow modification - Outbound and inbound route configuration - SIP trunk configuration and testing, SIP provider provisioning - Troubleshoot signaling and media issues, CDR review Training and Management - Qualify, Interview, assess and hire network engineers - Produce training documents and train new hires - Setup skill matrix and KPIs - One on one coaching, goal setting - Manage the workload and queue for service assurance engineers - Outage management, identification, information dissemination, resolution and analysis - Produce service and account reports

Managed and troubleshoot Windows Server, MS Active Directory, MS SQL database, IIS, Linux Servers, samba4 Domain controller and Active directory, MySQL Database, Apache, Nginx, KVM, OpenVz, Xen, Docker, Docker Swarm, Kubernetes, Asterisk telephony server, FreePBX, Vicidial, ProSBC, Meraki firewall, Juniper firewall, PFsense firewall, basic routing and switching, Google Compute engine, and AWS EC2.

NETWORK TECHNICAL EXPERIENCE: • Zyxel IPDslam/ADSL,PattonElectronics IPDslam/ADSL Router/Modem,Kasda Routers&Modems • Fujitsu XG448, XG2600 Switches • Remote tools VNC, TeamViewer, RDP, GoToAssist, PCAnywhere, ConnectWise • Routers (7200, 3600, 3800, 3900, 2900, 2800, 2600, 1900, 1800) • Cisco Switches (6500, 4500, 3700, 3500, 2900) CatOS,Native IOS, AS and ASR • Meraki Networks for wireless and MPLS/SDWAN • ComTel VSAT Modems • All HP Switch like 18xx,29xx,26xx etc... All 3COM L3 Switches, All Dlink Layer 2-3 Switches • Wireless Networks (LigoWave, Autelan, MeruWireless System, Ubiquiti AirFiber, Fortinet Wireless) • Nexus WAN Balancers, Barracuda WAN/Load Balancer, Cisco ACE Load Balancers, • Cisco ASA firewall, Cisco PIX Firewall, Fortinet Firewall • Stampede WAN Optimizer, Barracuda WAN Optimizer • Avaya, Lucent, Nortel Network Phone Systems, Redcom HDX VOIP • Routing Protocol (BGP, eBGP,iBGP OSPF, EIGRP, Static) • LAN Switching (802.1Q, Private VLAN,VTP, STP, EtherChannel, Port Security) • Deploying WAN – ISDN, PPP, Frame-Relay • QoS, VRF, SNMP, TFTP, FTP, DHCP, DNS, GRE, L2TP, NAT. • Security build ACL, VACL, Distribute-Lists, Prefix-list, Route Maps and Policy Base Routing. • Network Security (Site-to-site VPN, DMVPN, EZVPN, IPSec, Zone-based Firewall, IP • Radius Systems, DHCP Snooping, 802.1x, Tacacs+, Radius) • Network Monitoring/Tools (NAGIOS, SolarwindsNPM/MSP N-Able, MRTG, What’s Up Gold, Netflow, PRTG, Wireshark, CA Spectrum and Kiwi Syslog) • Cables: Splicing Fiber Cables, Crimping CAT5,CAT5e,CAT6,RG6,RG7,RG11,RG58 SERVER TECHNICAL EXPERIENCE: •Deployed Aradial AAA System •Deployed PPPoE System •Cloud Infrastructure Deployment using Azure, AWS •Onsite, Cloud & Hybrid Azure AD sync setup •Mail Migration from all Platforms like Azure, AWS, DNS Hosting like GoDaddy etc... •HP Servers Gen 7,8,9 •Servers Windows 2000, 2003R2, 2008, 2012, 2012R2, Red Hat Enterprise •Server Deployment Roles: File, DNS, Application, Terminal, DHCP, NTP, Domain Controller ActiveDirectory, GPO, Database, Web Servers, MS Exchange, Vircom Mail Hyper VisorRemote Gateway Server, FTP, Radius, RemoteAPP • Server and Data Migration O365 On Prem, Cloud or Hybrid SOFTWARE TECHNICAL EXPERIENCE: •Solarwinds NPM, Netflow, CA Specturm •Symantec AV10&11, SEP11 TrendMicro Gateway Devices & AV Software •Corel Draw 10, Adobe Photoshop, Audacity, Illustrator •BUILT VMWare Server/Client, LiveZilla Chat Server, MS Groove Server, MS Live Server •CA Spectrum, CRM SalesForce, Connectwise, Siebel, IVUE, & Remedy •MS Office, Visio, Projects, Visual Studios •MS Office, Visio, Projects, Visual Studios, Office 365, •Disaster Recovery using Datto, VMWare and other back up software platforms Onsite, Cloud & Hybrid ETC..