Hire the Best VOIP Administrators

My experience in the VOIP domain has been for 17 years. My customer satisfaction is my goal. I have extensive experience with Asterisk/Kamailio systems, as well as Linux and network administration. I have the ability to do advanced troubleshooting . Website : my.itcallinfo.info My expertise on this: * Asterisk, Kamailio, OpenSips, FreePBX, A2billing, SIP, H323, IAX, Webrtc, hylafax, Asterisk-Pannel, iaxmodem, rtpproxy, MediaProxy, WebRTC, SipML5, SMS API, IVR (Interactive Voice Record),Wireshark *AI Agent, STT,LLM,TTS, LiveKit, Pipecat, ElevenLabs * IP routing, router configuration (cisco, iptables routing), switch, Vlan, VPN (Ipsec linux, cisco vpn, fortigate, OpenFire). * Fail2ban, Iptables, OpenSwan, Squid, Cisco FirePower, Vmware, Proxmox * Php, Mysql, Postgresql, sqlite, Mongodb, Bash , LUA , Java, AGI, AMI * Roundcube, Zimbra, Zabbix, Smokeping, munin, Nagios, Cisco NetFlow, Voipmonitor * Git, Ansible, bitbuket, atlassian My time is my value. So when you choosing me you can expect that job will be done in short terms and perfect. I don't like to do something that not need be done. @linkedin linkedincom/in/alaeddine-hertelli/

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

👨‍💻 Experienced IT Lead | Cloud & DevOps | Infrastructure & Security Specialist With over 10 years of hands-on experience in cloud solutions, DevOps automation, and network infrastructure, I design and maintain reliable IT environments for multi-branch organizations. Skilled in Azure, AWS, DigitalOcean, Hetzner, Contabo, Vultr, Bluehost, and Hostinger, managing migration, integration, and automation between on-premises and cloud systems. Proficient with Docker, GitHub, CI/CD pipelines, API integration, and scripting in Python, PowerShell, and Bash to streamline deployments and automate operations. Experienced with VMware ESXi, Proxmox, and Windows Server (2012–2025) administration, including Active Directory, Group Policy, DNS, and DHCP. 📜 Certifications: ✔ 📘 ITIL® 4 Foundation Certificate in IT Service Management ✔ 🎓 CCNA Routing & Switching (Cisco Certified Network Associate) ✔ 🏆 MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) ✔ 🏅 MCSE Core Infrastructure (Microsoft Certified Solutions Expert) ✔ 📡 Cisco Certified Specialist - Enterprise Core ✔ 🔐 Cyber Security Foundation (CSFPC) ✔ 🖥 Microsoft Certified Professional (MCP) 🛡 Network & Security Expert in firewalls (Sophos, pfSense, OPNsense, Mikrotik, DrayTek), VPNs (IPSec, WireGuard, SSL), and Cloudflare DNS/SSL security. Skilled in routing, VLANs, QoS, load balancing, and network monitoring for high-availability connectivity. 🏗 Systems & Virtualization Managing both Windows and Linux servers (Ubuntu, CentOS, Debian) with RAID, NAS/SAN, and backup solutions like Veeam. Experience in Proxmox VE, VMware, and Hyper-V environments. 📞 VoIP & Communication Administering Avaya, Asterisk, FreePBX, and Issabel systems, configuring SIP trunks, IVR, queues, and call recording for enterprise call centers. 🏢 ERP, CRM & Business Systems Managing Odoo, custom ERP deployments, and CRM integration to improve business workflow and data consistency. ☁ Remote & IT Management Using AnyDesk, Zoom, TeamViewer, and ManageEngine for remote support, monitoring, and ticketing. Experienced in IT procurement, inventory tracking, and documentation. 🎥 CCTV & Access Control Installing and maintaining IP/Analog CCTV, access control, and UPS power systems for secure and reliable infrastructure. 🚀 Passionate about cloud infrastructure, automation, and cybersecurity, with a proven record of optimizing enterprise networks and ensuring system uptime, stability, and security.

LiveKit, WebRTC, SIP/VoIP, Electron, AI, video, audio, real-time software development at scale. 600M+ AI call minutes a month (Nucleus). $10M+ ARR EdTech (BrainCert). Enterprise VMS surveillance for 50,000 users (VALT). 𝗙𝗿𝗲𝗲 𝗣𝗥𝗗 𝗳𝗼𝗿 𝗻𝗲𝘄 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝗳𝗿𝗲𝗲 𝗰𝗼𝗱𝗲 𝗿𝗲𝘃𝗶𝗲𝘄 𝘄𝗶𝘁𝗵 𝗶𝘀𝘀𝘂𝗲 𝗿𝗼𝗼𝘁𝘀 𝗼𝗿 ~𝟱𝟬𝗵 𝘁𝗿𝗶𝗮𝗹 - 𝗳𝗼𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗼𝗻𝗲𝘀. I'm the CEO of Fora Soft, and personally architect every project. You get an owner accountable for delivery and senior judgment from day one, not a junior learning WebRTC on your budget. ⚠️ DM or invite me - I respond within 2 hours. WHAT I'VE BUILT (selected): → SpeedSpace (LiveKit) - remote video production on LiveKit, WebRTC, and FFmpeg. Makes content for Netflix, HBO, and Electronic Arts. Shown at Paris Fashion Week. → Nucleus .com (SIP/VoIP) - WebRTC and SIP business phone system for the Canadian telecom Fibernetics. 600M+ call minutes a month, 5,000+ businesses, AI voice agents, SOC II, HIPAA. → FRP.live (Electron) - desktop and AI music platform. 720,000+ licensed tracks from Sony, Universal, and Virgin. Used by 12,000+ DJs. → VocalViews .com (WebRTC) - research platform with 1M+ participants, used by Samsung, McDonald's, Google, Netflix, TikTok, Adobe. → Tyxit .com (Electron, audio) - Electron desktop app for sub-30ms live music. Performed at the Montreux Jazz Festival. $1.3M raised, partnered with Karmine Corp. → VALT ipivs .com (Wowza, WebRTC) - video recording, streaming, surveillance SaaS platform. 770+ US organizations, 2,500 IP cameras, 50K+ users. From $1M revenue in the launch year to $9.7M now. 12 years’ partnership. → Live Eye (Electron) - AI retail surveillance. 10K+ locations, $5M+ fraud prevented. → BrainCert .com - the first HTML5 + WebRTC virtual classroom. 100K+ customers, 500M+ classroom mins. → Sprii - €365M+ in live commerce sales. 72K+ live events. → StreamLayer - interactive sports overlays, $14.1M raised. NBC, CBS, Red Bull, Chelsea FC. PROBLEMS I SOLVE (with proof from real projects): • When third-party SaaS gets too expensive at scale: replaced GoogleDocs, Zoom and Discord with a custom LiveKit platform, 2,000 students in one live class (Scholarly: 15,000+ users) • Sub-30ms latency for live music (Tyxit, Electron app: Montreux Jazz) • SIP/VoIP calling at scale: WebRTC-to-SIP bridges, FreeSWITCH, Telnyx (Nucleus, 5K+ businesses) • AI surveillance on Electron desktop apps: $5M+ fraud prevented across 10K+ locations (Live Eye) • AI voice agents processing 600M+ call min/mo (Nucleus) • Secure video conferencing at enterprise scale: up to 500 participants, AES-256 (iMind: used by PwC and national telecoms) • Computer vision: 99.5% face recognition, 500K+ plates/day (Mindbox .ai) • Live commerce at €365M+ sales (Sprii: 72K+ events, 3K+ brands) • Sports tech: Premier League (Vokalo), NBC/CBS/Red Bull (StreamLayer, $14.1M raised) SPEC-FIRST AGENTIC AI: I work spec-first, not vibe-first. As CEO and architect, I write the full spec and architecture before any code. Then my senior team drives AI agents against strict guardrails to build production-grade systems. You get AI speed with the stability of a senior team. TECH I WORK WITH DAILY: ◆ Real-time, video, and audio: WebRTC, LiveKit, MediaSoup, MOQ, Ant, Kurento, Janus, Jitsi, Agora, FFmpeg, GStreamer, Wowza, HLS/DASH, RTMP/RTSP ◆ VoIP and telecom: SIP, FreeSWITCH, Telnyx, Twilio, Vonage ◆ Backend: Node.js, NestJS, Python, Go, PHP, PostgreSQL, MySQL, MongoDB, Redis ◆ Frontend and desktop: Electron, React, Next.js, Vue, Angular, JavaScript, TypeScript ◆ AI/ML: OpenAI API, Whisper, Deepgram, Speechmatics, Amazon Polly, TensorFlow, PyTorch, OpenCV ◆ Mobile: React Native, Flutter, Swift, Kotlin ◆ Infra: AWS, GCP, Azure, Docker, Kubernetes, CI/CD WHO I HELP: • Startups building their first video MVP • Scale-ups hitting WebRTC performance walls • Enterprises needing HIPAA/SOC2 video HOW I WORK: 1. 30-min call – assess your project honestly (including if we're NOT the right fit) 2. Written architecture + estimate within 24 hours 3. Dedicated team assigned within 1 week 4. I stay involved throughout – architecture reviews, tech decisions, escalations WAYS TO ENGAGE: build from scratch, drop in on the hard WebRTC/LiveKit/SIP/Electron modules, or rescue a stalled build. WHY FORA SOFT: 100% JSS, $10M+ earned, 925 jobs, 403K+ hours, 400+ clients across 17+ countries, 20 years in video, audio, and real-time software, Top WebRTC Developer 2022 and Top Telecom Developer 2024, 1 of 400 developers passes our internal selection. CLIENT FEEDBACK: "We've been working together for 10 years and continue. Fora Soft planned and built our entire video SaaS from scratch across web, iOS and Android." - Dustin, CTO @ VALT (50k users, 770 organizations, 2,500 IP cameras) ⚠️ Press Invite or message me. I'll send back a PRD, architecture, and an estimate within 24 hours.

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

🚀 𝗩𝗶𝗱𝗲𝗼 𝗦𝘁𝗿𝗲𝗮𝗺𝗶𝗻𝗴 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 | 𝗪𝗲𝗯𝗥𝗧𝗖, 𝗟𝗶𝘃𝗲𝗞𝗶𝘁, 𝗙𝗙𝗺𝗽𝗲𝗴, 𝗛𝗟𝗦, 𝗥𝗧𝗦𝗣, 𝗔𝗜 𝗩𝗶𝗱𝗲𝗼 🚀 I am a Video Streaming Engineer with 7 years of experience, specializing in real-time video communication, live streaming, media processing, RTSP camera systems, AI video workflows, and scalable backend infrastructure. I help clients build production-ready video systems using WebRTC, LiveKit, FFmpeg, GStreamer, HLS, RTMP, RTSP, SRT, Node.js, NestJS, Go, Python, C++, Docker, and cloud infrastructure. 𝐌𝐲 𝐜𝐨𝐫𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✓ 𝑾𝒆𝒃𝑹𝑻𝑪 & 𝑹𝒆𝒂𝒍-𝑻𝒊𝒎𝒆 𝑽𝒊𝒅𝒆𝒐 WebRTC video calls, LiveKit integration, group video calls, video conferencing, screen sharing, WebSocket signaling, real-time audio/video communication, low-latency streaming, and scalable video call backends. ✓ 𝑳𝒊𝒗𝒆 𝑺𝒕𝒓𝒆𝒂𝒎𝒊𝒏𝒈 & 𝑷𝒍𝒂𝒚𝒃𝒂𝒄𝒌 HLS playback, RTMP ingest, RTSP-to-web playback, SRT streaming, adaptive bitrate streaming, live event streaming, stream recording, video caching, offline playback, and playback optimization. ✓ 𝑭𝑭𝒎𝒑𝒆𝒈, 𝑮𝑺𝒕𝒓𝒆𝒂𝒎𝒆𝒓 & 𝑴𝒆𝒅𝒊𝒂 𝑷𝒓𝒐𝒄𝒆𝒔𝒔𝒊𝒏𝒈 Custom FFmpeg pipelines, GStreamer workflows, video encoding, transcoding, compression, HLS generation, stream conversion, audio/video processing, cloud video editing, and automated media workflows. ✓ 𝑹𝑻𝑺𝑷, 𝑪𝑪𝑻𝑽 & 𝑵𝑽𝑹 𝑺𝒚𝒔𝒕𝒆𝒎𝒔 RTSP camera streaming, CCTV/NVR platforms, IP camera integrations, browser-based camera playback, video recording systems, surveillance dashboards, real-time monitoring, and AI-powered video analysis. ✓ 𝑨𝑰 𝑽𝒊𝒅𝒆𝒐 & 𝑩𝒂𝒄𝒌𝒆𝒏𝒅 𝑬𝒏𝒈𝒊𝒏𝒆𝒆𝒓𝒊𝒏𝒈 AI video generation backends, AI video analysis, computer vision workflows, real-time video processing, cloud-based video generation, and backend systems for AI-powered media applications. ✓ 𝑩𝒂𝒄𝒌𝒆𝒏𝒅 & 𝑪𝒍𝒐𝒖𝒅 𝑰𝒏𝒇𝒓𝒂𝒔𝒕𝒓𝒖𝒄𝒕𝒖𝒓𝒆 Node.js, NestJS, Go, Python, C++, REST APIs, WebSockets, Docker, cloud deployment, load balancing, scalable backend architecture, and performance optimization for high-volume video platforms. ❖ 𝑰 𝒄𝒂𝒏 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒘𝒊𝒕𝒉: - Building WebRTC video call platforms - Integrating LiveKit for real-time audio/video apps - Creating live streaming and HLS playback systems - Developing RTSP-to-browser video solutions - Building CCTV/NVR and IP camera platforms - Implementing FFmpeg and GStreamer media pipelines - Creating scalable encoding and transcoding workflows - Building AI video generation or AI video analysis backends - Developing video cache players with offline playback - Optimizing latency, buffering, playback quality, and stream reliability - Designing backend APIs for video platforms - Fixing broken streaming, playback, recording, or camera pipeline issues My goal is simple: build video systems that work reliably in production, smooth playback, stable calls, clean media pipelines, scalable backend architecture, and a strong user experience. If you need a developer who understands video streaming engineering, WebRTC, LiveKit, FFmpeg, GStreamer, HLS, RTSP, CCTV/NVR, AI video workflows, and scalable backend systems, I can help you build, fix, optimize, or scale your platform. ❖ 𝑩𝒆𝒔𝒕 𝑺𝒌𝒊𝒍𝒍 𝑻𝒂𝒈𝒔 C++, C, Video Streaming, Live Streaming, WebRTC, HLS, MPEG-DASH, RTSP, RTMP, SRT, OTT, IPTV, VOD, SSAI, VoIP, SIP, FFmpeg, GStreamer, YOLO, Real-Time Stream Processing, Video Encoding, Video Transcoding, H.264, H.265, HEVC, VP9, AV1, x264, x265, CUDA, Intel QuickSync, SIMD, AVX, AWS Elemental, AWS MediaConvert, Amazon Kinesis Video Streams, AWS CloudFront, Akamai, AWS, GCP, Azure, Wowza, Nginx RTMP, Janus, Red5, Asterisk, FreeSWITCH, Twilio, Jitsi, CCTV, MQTT, Socket Programming, Linux, Windows, Performance Optimization