Hire the Best VOIP Administrators
in the United Arab Emirates

I am a network engineer with over 10 years of experience. I specialize in desing and configuring data, voice, and video systems. I have expertise in Microsoft Teams Direct Routing, PBX, SBCs, Ribbon Communications, AudioCodes, Genesys, Avaya, Zoom Phone, Zoom Contact Center, Cisco Collaboration Technologies, Sangoma, Gateways, IP Phones, and Core Infrastructure. I have a strong background in VoIP solutions and integrating audio and video with Microsoft Teams. I can set up Microsoft Teams Direct Routing alongside Microsoft Dynamics 365 Contact Center and Zoom Phone services, as well as Cisco CUCM, CUBE, and more.

14+ year of experience in managing, maintaining, and securing computer systems and networks. Install and configure hardware and software, troubleshoot issues, monitor system performance. Office365, SharePoint, Exchange, Website Development

• Microsoft Certified: Azure Solutions Architect Expert. • Microsoft Certified: Azure Security Engineer Associate. • Microsoft Certified: Azure Administrator Associate. • Microsoft 365 Certified: Messaging Administrator Associate • Microsoft® Certified Solutions Expert: Cloud Platform and Infrastructure. • Microsoft® Certified Solutions Associate: Windows Server 2012. • AZ-400Designing and Implementing Microsoft DevOps Solutions “Not Certificated” • VMware Certified Professional 6.7 - Data Center Virtualization (VCP-DCV). • ITIL foundation V3. • Microsoft Exchange Server 2013 • Microsoft System Center Configuration Manager 2012. • Cisco Certified Network Associate.

I help enterprise brands implement, optimize, and get real ROI from CRM and customer experience platforms with a track record of closing and delivering complex SaaS deals across the GCC, Egypt, and emerging markets. With 10+ years spanning enterprise SaaS sales, CRM consulting, and omnichannel CX strategy, I've worked across retail, banking, telecom, government, and e-commerce verticals. I understand both the commercial and technical sides of a ticketing or CRM deployment, from procurement and stakeholder alignment to configuration, integrations, and go-live. What I bring to your project CRM and ticketing platform expertise: Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot, Genesys, and similar enterprise tools End-to-end deal and project navigation from RFP response and vendor evaluation through contract negotiation and onboarding Omnichannel CX setup including social listening, WhatsApp Business API, and AI-powered routing MEDDIC-qualified pipeline management and enterprise account strategy consulting Bilingual delivery (English + Arabic) for MENA-region projects. Ideal engagements CRM evaluation, selection, and vendor shortlisting Go-to-market strategy for SaaS products entering the GCC or Egypt Ticketing workflow design and CX process optimization Enterprise proposal writing, pitch decks, and RFP responses Sales playbook development and SDR team coaching I work with a bias toward action and outcomes, not just advice. If you're evaluating a CRM platform, expanding into the Middle East, or building a revenue function from scratch, let's talk.

Abbas Jafri C|SLO, C|ISSA, C|DRE, C|ISRM, C|PTC, C|VA, C|PTE, C|EH, C|ISSM, C|ISSO, C|ISMS-LA, C|ISMS-LI, RHCT, ISO/IEC 27001:2013 LA Certified/Consultant/Trainner: ISO 27001:2013 – LA, ISO 9001:2015-LA, ISO 20000-1:2011, BCM 22301 Recognized Expert in VA & Pen Test, Risk Analysis & Cyber Security Policy. Providing a broad perspective on today’s global security challenges, tomorrow’s threats and a proven track record of innovative, effective solutions to government and private sector entities. Also provide support for personnel security, industrial security, program security, physical security & IS awareness training program. Over +19 years extensive experience of Linux systems administration, application designing, IT Infrastructure, IT helpdesk, System Management and Information Security, also having experience of installing, configuring, maintaining and troubleshooting of Linux, Solaris, AIX and windows base servers, security software, IPS, Firewalls, routers, switches and systems monitoring tools. Possess the enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence and high level motivation to achieve desired results. Very ambitious to help others and work in the IT field. Note : Having experience of successful deployment of Call Center and vTiger CRM in Elastix and FreePBX in UAE, Bangkok, India and Pakistan with customization and Integration of IVR with MySQL database to read loyalty points or credit card information. Also having experience of connect multiple asterisk servers through sip trunks. Areas of Expertise • Business Continuity and Disaster Recovery • Security Risk Assessment & Management • VA & Pen Test • Security Audit • Policy Management and Compliance • Security Program Management • Voip (Elastix & Asterisk) • SOC/SIEM Implementation • Database Administration • Linux / Solaris Administration • IT Infrastructure • Internet Content Monitoring & Forensics Analysis

- System Administration (MS Exchange, Active Directory, RDS..etc) including Installation, Configuration of Servers; Remote Support of System Services and Virtualization of Servers Using MS Hyper-V. - Network Administration ensuring overall integrity of the network, server deployment, security and connectivity of the Network Infra-structure; Network Routing, Switching, Remote Access, VPN Site-To-Site, SSL VPN, Remote Access and troubleshoots; Configuration of authentication and authorization services. - Security for Systems and Network such as: E-mail, Users, VPN, Network Access-List.(UTM, Fortigate, Cyberoam, ESET Antivirus) - SSL Certificate Installation and Troubleshooting.