Hire the Best Customer Service Representatives in Dubai, AE

I help businesses stay organized, responsive, and efficient by managing customer communication, operational workflows, CRM systems, and administrative tasks. I'm Averil, an operations and customer support virtual assistant with 5+ years of experience supporting property management companies, service-based businesses, and customer-focused teams. I help teams reduce their workload by handling the daily tasks that keep operations moving from customer inquiries and follow-ups to CRM updates, documentation, and process coordination. My approach is simple: stay organized, communicate clearly, follow through consistently, and make sure nothing falls through the cracks. ━━━━━━━━━━━━━━━━━━━━━━ ⭐ CUSTOMER SUPPORT & OPERATIONS SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ I support businesses with their day-to-day customer communication and operational workflows, including: • Managing customer inquiries through email, chat, phone, SMS, and messaging platforms • Responding to customer questions and resolving issues professionally • Managing support tickets and conversations using CRM/helpdesk systems • Updating customer records and maintaining accurate information • Handling follow-ups, reminders, and customer communication workflows • Escalating urgent issues and ensuring requests are properly tracked I understand that fast response times, accurate information, and professional communication directly impact customer satisfaction and retention. ━━━━━━━━━━━━━━━━━━━━━━ 🏢 PROPERTY MANAGEMENT OPERATIONS ━━━━━━━━━━━━━━━━━━━━━━ Alongside my customer support experience, I specialize in supporting rental property operations for landlords and property management teams. My experience includes: • Tenant and resident communication • Leasing support and application follow-ups • Maintenance coordination and vendor communication • Work order tracking and status updates • Property records and document management • Move-in coordination and resident onboarding • Guest communication and short-term rental support I have experience working with property management platforms, including Buildium, AppFolio, PropertyMe, Zillow Manager and other rental management systems. ━━━━━━━━━━━━━━━━━━━━━━ 🗂️ ADMINISTRATIVE & EXECUTIVE SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ I help businesses create structure behind the scenes through: • Inbox and calendar management • CRM organization and data management • Reporting and documentation • SOP creation and process improvement • File organization and workflow management • Team coordination and follow-ups ━━━━━━━━━━━━━━━━━━━━━━ 🛠️ TOOLS & PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━ Customer Support & CRM: Intercom · Zendesk · HubSpot · CRM Platforms Property Management: Buildium · AppFolio · PropertyMe · DoorLoop · Rent Manager Operations: Google Workspace · Airtable · Notion · ClickUp · Asana · Slack · Trello Communication: Email · Phone Support · SMS · Chat Support ━━━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━ ✔ 5+ years of experience supporting customers, teams, and property operations ✔ Strong written and verbal communication skills ✔ Detail-oriented with excellent follow-up habits ✔ Comfortable managing multiple priorities independently ✔ Experienced with CRM systems and operational workflows ✔ Reliable remote support that helps teams stay organized and responsive Whether you need help managing customer conversations, improving daily workflows, or supporting property operations, I can provide the reliable operational support your business needs. 📩 Send me an invite, and let's discuss how I can support your team. Your Ops/CS VA, Averil 🕓 Available for long-term, short-term, and fixed contracts

I help SaaS companies, e-commerce brands, and healthcare providers deliver exceptional customer experiences through professional chat, email, and phone support. With experience handling high volumes of customer interactions, I specialize in resolving inquiries efficiently, maintaining customer satisfaction, and ensuring every interaction is handled with professionalism and attention to detail. Customer Support | Customer Service | Appointment Setting | Phone, Chat & Email Support | Outbound & Inbound | Technical Support Customer Support Services ✔ Email Support ✔ Live Chat Support ✔ Phone Support ✔ Helpdesk & Ticket Management ✔ Customer Issue Resolution ✔ Customer Follow Ups ✔ Appointment Scheduling & Coordination ✔ Customer Onboarding Support ✔ CRM & Customer Record Management 📅 Appointment Setting ✔Calendar management (Calendly, Google Calendar, Outlook) ✔Pre-qualification frameworks (BANT / CHAMP) ✔No-show reduction workflows ✔Reminder sequences (SMS/Email) ✔CRM sync & pipeline updates ✔Daily booked-meeting reports 💬 Chat & Email Support ✔Live chat (Intercom, Zendesk, Tawk.to, Freshdesk) ✔Tier 1 & Tier 2 support handling ✔SLA management ✔Knowledge base documentation ✔Ticket escalation workflows ✔Customer retention & upselling ✔Professional, neutral English communication Tools & Platforms I Use Often: 🔹CRMs: HubSpot, Salesforce, Zoho, Podio, GoHighLevel, REsimpli, Follow Up Boss 🔹Dialers: Mojo, BatchDialer, CallTools, PhoneBurner, RingCentral, Aircall 🔹Support Platforms: Zendesk, Freshdesk, Intercom, HelpScout 🔹Outreach Tools: Apollo, LinkedIn Sales Navigator, Mailshake, Instantly 🔹Productivity: Google Workspace, Notion, Trello, ClickUp, Slack, Zoom, Microsoft Teams, Google Meet 📊 Results & Success Stories 🏠 Real Estate Investor – U.S. Market · 1,200+ outbound calls per week · 35–40 qualified seller leads per month · 12–18 booked acquisition calls monthly · Reduced no-show rate by 28% through automated reminders · Managed CRM (Podio) and disposition tracking daily 📈 My Performance Metrics - 100–150 dials/day (manual) - 250+ dials/day (power dialer) - 10–20% conversation rate - 5–15% booking rate (industry dependent) - 95%+ CRM accuracy - Fast response time (under 5 minutes for chat) 💡 What sets me apart? ✔️ Fluent in English with a native accent, great for international communication ✔️ 24/7 Multi-Channel Support: Live chat, email, phone, and helpdesk. ✔ Trained in objection handling & sales psychology ✔ Strong follow-up systems Industries I Support - SaaS & Technology - Customer onboarding assistance - Account support - Technical issue triage - Helpdesk ticket management - Zendesk, Intercom, Freshdesk, Help Scout E-commerce - Order management - Refunds & returns - Shipping and tracking inquiries - Customer retention support - Shopify customer support Medical & Healthcare - Patient communication - Appointment scheduling - Follow up coordination - Front desk phone support - Patient inquiry handling 🕒 Availability - 30–40+ hours per week - U.S., UK, EU, Australia time zones - Immediate start 📩 Available for short-term gigs, long-term contracts, and ongoing support roles. Send me a message.

I have 6+ years of customer service experience in 3 different industries in the gulf area and 3+ years as a customer support supervisor. In my most recent roles, I was responsible for managing customer inquiries and complaints through phone, email, and in-person interactions. My proficiency in Arabic, English has allowed me to communicate effectively with customers from diverse cultural backgrounds. I am capable of working independently, meeting deadlines, and managing multiple tasks. Proficient in MS Office and customer service management tools.

Hi, I’m Justine. I’m a reliable and tech-savvy Executive Virtual Assistant who helps businesses stay organized, efficient, and on track. With 6+ years of experience, I support executives and teams by managing daily operations, improving workflows, and keeping everything running smoothly. I’m detail-oriented, proactive, and easy to work with and someone you can trust to get things done right. What I Can Help You With: • Executive & admin support (calendar, email, coordination) • Customer service & client communication • Task & project management (Trello, ClickUp, Notion) • Canva design (social media, presentations, templates) • Workflow organization & process improvement I focus on making your day lighter, your systems cleaner, and your business more efficient.

Why me? 🏆 Top rated Customer Service Expert ⭐️ Consistently earned 5 star reviews ✅ Available to work in your time zone I bring 6 years of experience working in inbound and outbound phone, email, chat and social media customer support roles. I'm a pro with all the following tools- ✅Store management ✅Email / Chat / Call Support ✅Social Media Management ✅Chargebacks/Disputes ✅Administration task ✅Dealing with exchange and returns. • Communication & Project Management: Skype, Teams, Zoom, Slack, Trello • Time Management: Hubstaff and Clockify • Email Management: ChatGPT, Grammarly, Inbox Pause • Social Media: Ads Manager, Social Pilot, Meta Business Suite • CRM: Salesforce, HubSpot, Zendesk, Gorgias Fast Learner, Seamless Integration: I can adapt to any platform quickly, ensuring a smooth transition into your workflow. Looking forward to speaking with you.

I am a well-organized, detail-oriented person, trustworthy and is very professional when it comes to working. I have vast experience in admin support, customer service, and data entry. I can type faster and is well versed in computer applications. My good communication and interpersonal skills, both in oral and written and also my strong determination towards work helps me to positively interact with a range of people in different designations and divert nationalities. I have been working remotely for the last five years and have worked for various e-commerce companies as well as small/big private companies. I'm flexible with my working hours and I am looking forward to working with any existing projects.