Hire the Best Quality of Service (Q-oS) Specialists

I’m a passionate QA tester who loves breaking applications (only to make them stronger and better). I focus on exploring apps the way real users do, finding bugs, usability issues, and performance gaps before they reach production. With 7+ years of strong experience in Manual plus Auomaion testing and quality assurance for web and mobile applications. I focus on identifying real user issues, validating complex workflows, and ensuring applications are stable, user-friendly, and production-ready. I have worked with SaaS platforms, business applications, and customer-facing systems where accuracy, usability, and reliability directly impact business success. My strength lies in detailed exploratory testing and end-to-end workflow validation that helps uncover hidden defects before release. ------------------------------------------------------------------------------------------------ I Can Help You With ✅ Web Application Testing ✅ Mobile Application Testing ✅ SaaS Platform Testing ✅ Business Workflow Validation ✅ Dashboard & Admin Panel Testing Manual Testing Expertise ✅ Functional Testing ✅ Regression Testing ✅ Smoke & Sanity Testing ✅ Exploratory Testing ✅ UI/UX & Usability Testing ✅ Black Box & Grey Box Testing ✅ Integration & System Testing ✅ End-to-End Workflow Validation ✅ Compatibility & Cross-Browser Testing ✅ User Acceptance Testing (UAT) ✅ Backend & Database Validation ✅ Security & Negative Testing Automation & API Testing (Supporting Skill) ✅ Automation using Cypress, Playwright & Selenium ✅ API testing using Postman ✅ Automation support for regression and critical flows Core Strengths ✅ Strong attention to detail and defect identification ✅ Deep understanding of user behavior and workflow testing ✅ Clear and structured bug reporting with screenshots and recordings ✅ Strong experience working in Agile and Scrum environments ✅ Ability to quickly understand business requirements and convert them into test scenarios ------------------------------------------------------------------------------------------------ 🌟 Why Clients Choose Me ⭐ Detail-Oriented Testing Approach I focus heavily on real-world usage testing to ensure software works smoothly for end users. ⭐ Clear Communication & Reporting I provide detailed, easy-to-understand bug reports that help development teams resolve issues faster. ⭐ Reliable & Deadline Focused I consistently meet testing deadlines while maintaining high testing standards. ⭐ Flexible Across Industries Experienced in testing SaaS platforms, dashboards, and business workflow applications. 𝐈’𝐦 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚 𝐐𝐀 𝐭𝐞𝐬𝐭𝐞𝐫 — I’m a quality advocate, problem-solver, and product perfectionist who treats every application as if it were my own. My mission isn’t just to find bugs — it’s to build confidence in your product and deliver excellence in your brand. ------------------------------------------------------------------------------------------------ Ket experties: Manual Testing, Software Testing, Quality Assurance, QA Engineer, Functional Testing, Regression Testing, Exploratory Testing, Smoke Testing, Sanity Testing, UAT Testing, Web Application Testing, Mobile Application Testing, SaaS Testing, Cross Browser Testing Responsive Testing, UI Testing, UX Testing, Usability Testing, Compatibility Testing, Integration Testing, System Testing, End-to-End Testing, Database Testing; SQL Validation, Bug Reporting, Test Case Writing, Test Scenario Design, Agile QA, Scrum Testing, Backend Testing, Frontend Testing, Security Testing, Negative Testing, Black Box Testing, Grey Box Testing

With 10+ years of experience at JPMorgan Chase and Wells Fargo, I bring a strong background in operations, customer service, quality assurance, compliance, and process improvement. I help businesses stay organized, improve workflows, maintain quality, and deliver excellent support. My Specializations: • Customer Service & Email Support • Quality Assurance & Risk Management • Data Management & Governance • Project Coordination & Team Leadership • Process Improvement & Training • KYC/CDD/AML Compliance Experience & Tools: • Mortgage & Wholesale Banking Operations • Document Review & Administrative Support • Inbound/Outbound Customer Service • GoHighLevel CRM & Automation • N8N Automation • Claude • eCommerce Support & Product Research • Google Workspace & Microsoft Office Key Highlights: • 10+ years of corporate experience • JPMorgan Chase and Wells Fargo background • LEAN Six Sigma Yellow & Green Belt Trained • Trained and managed QA teams • Supported 500+ operations employees • Detail-oriented, reliable, and adaptable Education: • BSBA Major in Operations Management I’m committed to providing accurate, efficient, and professional support to help businesses grow.

Delivering bug-free, user-friendly web & mobile apps through expert manual and API tester. As a Senior Quality Assurance (QA) Engineer, I help startups, SaaS companies, and enterprises deliver high-quality, stable, and user-friendly software through comprehensive Manual Testing, API Testing, and End-to-End Quality Assurance processes. With 8+ years of experience in Software Quality Assurance, I specialize in ensuring product reliability, improving user experience, and identifying critical bugs early in the development lifecycle to reduce production risks and enhance business performance. I have strong experience working as a Manual QA Analyst for Web Applications, Mobile Applications (iOS & Android), SaaS Platforms, CRMs, ERP Systems, AI-based Applications, Chatbots, Voice AI Systems, Payment Gateways, and complex business workflows across multiple industries. My Core Expertise Includes: ✔ Manual Testing ✔ Functional & Non-Functional Testing ✔ Regression Testing ✔ Smoke & Sanity Testing ✔ Exploratory Testing ✔ UI/UX Testing ✔ Usability Testing ✔ Web Application Testing ✔ Mobile App Testing (iOS & Android) ✔ API Testing (Postman, Swagger) ✔ Cross-Browser & Cross-Device Testing ✔ Performance Testing (JMeter) ✔ Database Testing & SQL Validation ✔ End-to-End Testing ✔ Test Case Design, Execution & Review ✔ Bug Reporting, Defect Tracking & QA Documentation Industry Experience: ✔ SaaS Applications ✔ E-commerce Platforms (Shopify, WooCommerce, Marketplaces) ✔ CRM & ERP Systems ✔ Healthcare & Medical Applications ✔ Fintech, Banking & Payment Systems ✔ AI, Chatbot & Voice AI Applications ✔ Mobile Apps & Progressive Web Apps (PWA) ✔ Enterprise Business Applications Tools & Technologies: Bug Tracking & Project Management: Jira, Trello, Asana, ClickUp, Linear, YouTrack, BugHerd, Notion Testing & API Tools: Postman, Swagger, JMeter, BrowserStack, SQL, Physical Devices Communication & Documentation: Slack, Google Sheets, Notion, Microsoft Teams What You Will Get From Me: ✔ Clear, detailed, and reproducible bug reports ✔ Screenshots and screen recordings for better understanding ✔ Severity and priority-based issue classification ✔ Well-structured test cases and test scenarios ✔ Usability and UX improvement suggestions ✔ Transparent communication and regular updates Keywords (SEO Optimization for Search Visibility): Manual QA, Software Testing, Quality Assurance Engineer, QA Analyst, Web Testing, Mobile App Testing, iOS Testing, Android Testing, API Testing, Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, End-to-End Testing, UI Testing, UX Testing, Usability Testing, Cross Browser Testing, Test Case Creation, Bug Reporting, Defect Tracking, Jira QA, Postman API Testing, Swagger Testing, JMeter Performance Testing, SaaS Testing, CRM Testing, ERP Testing, AI Application Testing, Chatbot Testing, Payment Gateway Testing, Database Testing, SQL Testing. 👉Let’s connect and make your product production-ready.

I am proficient and knowledgeable in doing Property Management. & QA Analyst Property Management: I have 3 years of working experience I’m a reliable property management professional with a strong focus on process improvement, consistency, and excellent customer service. Detail-oriented Property Management Professional with a strong, process-driven approach and a commitment to continuous improvement. I support property management operations by delivering consistent, high-quality customer service while keeping systems organized and efficient. Experienced in professionally handling inbound calls, emails, and web chats, providing accurate information on policies, work orders, violation notices, and home availability. Skilled in coordinating property showings, assisting with scheduling and access issues, and processing initial rental application steps including document verification, income checks, and reference requests. I maintain clean, organized data across company systems, monitor inboxes and support tickets, and ensure timely communication and basic maintenance coordination during team absences. Reliable, responsive, and customer-focused, I help property management teams stay efficient while delivering an excellent resident and prospect experience. QA Analyst: I am highly skilled in creating, documenting test cases for web portal or mobile applications (both Android and iOS). I am also well-versed in using Project Management and Tracking tools such as JIRA, Trello, TestRail, among other tools. I have a total of 10 years working experience as a Software Quality Assurance and additional experience as Technical Support. I also have DevOps experience which focus on provisioning and configuring equipment for testing purposes. I continuously strive for excellence by pursuing personal growth as well as learning and collaborating with the other members of my project teams and that of the company. • Computer Literate: MS Office, G-Suite, Calendy, Libre Office • Knowledge of handling customer inquiry • Handles customer email/Chat. • Customer Service Oriented • Ability to work in a fast-paced environment. • Ability to stand for extended periods of time. • Excellent hand-eye coordination • Exceptional Ability in following standard. • Professional and friendly with the ability to resolve issues quickly. • Capable of handling responsibilities with minimum supervision • Capable of learning and adapting to new challenges. • Excellent communication skills and personal skills • Decision-making and being able to manage stressful situations. • Knowledge of the following instruction and learn new skills. • Communication App: Slacks, Teams, Viber, Whatsapp • Management Tools: JIRA, Testrail, Trello, Showmojo • CRM: Salesforce, Pipedrive, Zoho, Zendesk, Hubspot

✅ 14+ years of Experience ✅ ISO Consultant (9001:2015/27001:2022/FSSC/FDA/UL-94-181/Food/HACCP/CCP/PRP's) ✅ Proven Results in ISO 9001, 27001, 14001, 45001, 22000, FSSC, SQF, 14064, 14065, 21001, 42001, ISO 51001:2024 ✅ISO 13485 and MDSAP-aligned Medical Device QMS readiness ✅ ISO AS9100D, EN9120 Specialist ✅ SOC 2 and CMMC Specialist ✅ CCPA/CPRA Compliance Specialist (Opt-Out Mechanisms, Data Sharing/Selling Controls) ✅ Legal and Regulatory Copywriter for Packaging Compliance ✅ Certified Quality Professional ✅ Secure SDLC & Privacy-by-Design Implementation ✅ ISO 14064-14065 Greenhouse Gas Emission (Certification & Accreditation) ✅ ISO 14064-1,14064-2,14064-3 (Verification and Validation) ✅ SAP S4/HANA QM Certified ✅ SQFI Implementation Expert ✅ Sustainability Data Management ✅ Internal Audit Expert ✅ Policy Writing ✅ SOP Specialist ✅ Company Policies and Procedures Manual ✅ Work Instruction & Checklist Draft Specialist ✅ FDA Regulations (Food, BRC, REACH, RoH) ✅ Data Visualization Expert ✅ Process Optimization Pro ✅ Process Mapping ✅ Document Control ✅ Manufacturing Data Specialist ✅ Virtual Assistance ✅ Operations & Process Structuring Consultant ⚡ Comprehensive Auditing: In-depth audits for ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems), ensuring compliance and identifying areas for improvement. ⚡ Customized Solutions: Tailored advice and strategies to meet your specific organizational needs, while aligning with international standards. ⚡ Continuous Improvement: Guidance on implementing best practices for ongoing quality and security enhancements. ⚡ Risk Management: Expert analysis and recommendations to mitigate risks, ensuring robust and resilient systems. ⚡ Training and Support: Providing staff training and support to understand and effectively implement ISO standards. 🚀Specialized Expertise🚀 in Quality Control, Assurance, and Audit Management across diverse sectors including manufacturing, healthcare, food, petrochemical, and automotive industries, I have consistently demonstrated leadership in achieving ISO 9001, BRC, ISO 27001, and ISO 14001 certifications. My proficiency extends to Data Visualization, where I leverage advanced techniques to drive insights and informed decision-making. In addition to my certification leadership, I have successfully spearheaded process safety initiatives and optimized business processes. My adeptness in SAP implementation and Quality Management (QM) ensures seamless operations and adherence to best practices. Furthermore, I possess a strong track record in complaint handling and process optimization. As an ISO Consultant and Writer, I am dedicated to crafting meticulous Policy & Procedure Documentation aligned with ISO standards, while ensuring full compliance with GDPR requirements. My commitment to excellence is evident in my punctual delivery and relentless pursuit of customer satisfaction, reinforced by consistently positive client feedback. In all my endeavors, I priorities not only quality and efficiency but also the safeguarding of data protection and privacy, thereby fostering trust and confidence in every project undertaken.

𝐇𝐨𝐰 𝐈 𝐬𝐨𝐥𝐯𝐞 𝐲𝐨𝐮𝐫 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐒𝐚𝐚𝐒 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤𝐬: 🟢 eCommerce Operations & Order Management: I handle Shopify, Amazon Seller Central, and multi-channel fulfillment workflows, from WISMO resolution to inventory sync so your backend runs without leaks. 🟢 SaaS Customer Success & Onboarding: I specialize in HubSpot, GoHighLevel, Zendesk, and Intercom to structure CRM data, automate user onboarding, and turn trial users into paying customers. 🟢 Proactive Retention & Dispute Mitigation: I streamline returns, refunds, and chargeback protocols to protect merchant accounts and transform friction into loyalty. 🟢 Scalable Support Systems: Whether it's Freshdesk, Gorgias, or custom help stacks, I maintain SLA compliance and high CSAT through brand-aligned, empathetic communication, across email, chat, and ticket channels. 🟢 Technical Support for SaaS Products: I troubleshoot user-facing issues, document solutions, and bridge the gap between your product team and customers who need fast, clear answers. 𝙔𝙤𝙪 𝙗𝙪𝙞𝙡𝙩 𝙖 𝙜𝙧𝙚𝙖𝙩 𝙥𝙧𝙤𝙙𝙪𝙘𝙩. 𝘿𝙤𝙣'𝙩 𝙡𝙚𝙩 𝙥𝙤𝙨𝙩-𝙥𝙪𝙧𝙘𝙝𝙖𝙨𝙚 𝙛𝙧𝙞𝙘𝙩𝙞𝙤𝙣 𝙠𝙞𝙡𝙡 𝙮𝙤𝙪𝙧 𝙧𝙚𝙥𝙪𝙩𝙖𝙩𝙞𝙤𝙣 🚀 High ticket volume and constant "Where Is My Order" inquiries don't just drain your team, they erode profit margins and customer lifetime value. I help high-growth Shopify brands and B2B SaaS companies transform chaotic support queues into streamlined retention engines that drive repeat revenue. With 3+ years supporting US and European eCommerce stores and SaaS platforms, I bridge the gap between Customer Experience and Backend Operations. I don't just clear tickets, I build the workflows, CRM automations, and onboarding sequences that prevent problems from recurring in the first place. My goal is to organize your operations so they're scalable, allowing you to focus on growth while I ensure your customers whether shoppers or software users are handled with precision, empathy, and speed. 📩 𝗟𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝗮𝗻𝗱 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂𝗿 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲, 𝗦𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, 𝗼𝗿 𝗖𝗥𝗠 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀.