Hire the Best Birst Specialists

Every customer who doesn't come back is revenue you already paid to acquire—lost. I specialize in stopping that leak: reactivating accounts, turning support conversations into upsells, and keeping your sales pipeline moving through outbound calling and appointment setting. Here's what that's looked like in practice: I've run outbound retention campaigns that recovered refill and reactivation conversions on accounts written off as lost. I've turned routine customer interactions into upsell revenue by listening for the right moment instead of following a script. I've cold-called and qualified leads for a fitness brand, booking consultations that filled a sales director's calendar. And right now, I support B2B order processing and invoicing for a distributor—catching upsell opportunities inside everyday transactions and keeping billing airtight. What ties it together: I don't treat retention, sales, and support as separate skills. A refund request is a chance to save the relationship. A support ticket is a chance to upsell. A cold call is a chance to build trust before you've even made a sale. That mindset is what turns a support rep into a revenue driver. If you're losing customers to churn, missing follow-ups, or leaving upsell opportunities on the table because your team is too busy putting out fires—that's exactly the gap I close. ✔ Customer Retention & Reactivation Campaigns ✔ Cold Calling, Lead Generation & Appointment Setting ✔ Upselling & Cross-Selling During Support Interactions ✔ Order Processing, Invoicing & Account Management ✔ Refund, Return & Order Resolution ✔ CRM Management & Accurate Documentation ✔ Complaint Resolution & De-escalation ✔ Tools: HubSpot, Shopify, Freshcaller, Calendly & QuickBooks Tell me what's costing you customers or sales—let's fix it.

⭐️ 6,500+ Hours on Upwork 🌎 Bilingual English/Spanish Sales Professional 📞 B2B Sales | Cold Calling | Lead Generation 🤖 AI / SaaS Sales Experience 💼 $150K+ Sales Opportunities 🔗 LinkedIn Outreach & Prospecting 📦 Supply Chain & Logistics Experience Hello! I’m a bilingual English/Spanish sales professional with experience in B2B sales, lead generation, cold calling, customer service, and supply chain. Most recently, I worked as an SDR selling AI solutions to supply chain teams. I handled outbound calls, LinkedIn outreach, lead qualification, follow-ups, CRM management, and conversations with decision-makers. I also took ownership of developing outbound strategies for a growing company, including creating the sales cadence and introducing LinkedIn outreach as a prospecting channel. This helped generate some of the company’s first sales, with opportunities valued at $150K+. I also have hands-on experience in supply chain operations, vendor coordination, inventory, logistics, data entry, and market research. I consider myself organized, reliable, proactive, and quick to learn. I take ownership of my work, communicate well, and always focus on building strong relationships and getting results. 💼 What I can help with: B2B Lead Generation Cold Calling & Appointment Setting LinkedIn Prospecting & Outreach Lead Qualification & Follow-ups CRM Management Customer Service & Customer Success Market Research & Data Entry Supply Chain & Logistics Support

I've spent 3,789 hours and 24+ months as a Tier 2 Customer Support Specialist for a fintech platform (Atlas), maintaining a 5.0 rating while handling escalations, KYC verification, payment disputes, and account issues under SLA pressure. That client relationship alone earned $26,000+, a track record of consistency clients can check for themselves. Before that, I supported customers and drivers on a global mobility platform (inDrive) and a major food delivery marketplace (Uber Eats), handling KYC checks, fare and payment disputes, refunds, and account troubleshooting across phone, email, and chat. Always maintaining accurate CRM documentation. I'm comfortable working independently across Zendesk, Salesforce, Intercom, and Freshdesk, and I pick up new tools and internal processes quickly. Clients don't need to hand-hold me through onboarding. I document as I go and keep tickets moving without dropping SLA. Core strengths: - Tier 2 escalations & complex issue resolution - KYC verification, payment disputes, account investigations - Zendesk, Salesforce, Intercom, Freshdesk - Clear written and verbal communication under pressure - Fast onboarding, minimal supervision needed If you need someone who can walk into your support queue and start resolving real tickets, not just answer FAQs, let's talk.

With 10+ years of experience in customer service, sales, business development, and operations, I help businesses generate leads, build strong client relationships, and deliver exceptional customer experiences. I have worked with companies across the Philippines, Dubai, and remote international teams in industries including SaaS, fintech, travel, hospitality, aviation, and startups. My experience includes B2B outreach, appointment setting, lead qualification, CRM management, customer success, and operational support. Sales & Business Development Experience B2B and B2C sales outreach Cold calling and lead generation Appointment setting and sales qualification Managing sales pipelines and CRM records Client relationship building and follow-ups Supporting sales teams with prospect research and outreach strategies I have supported businesses in generating qualified opportunities and connecting with potential customers across US, UK, Australian, and international markets. Customer Success & Support With over a decade of customer experience, I specialise in: Email, chat, and phone support Customer onboarding and retention Complaint resolution and problem solving Managing client relationships Delivering professional and personalised customer experiences Tools & Platforms Experienced with: HubSpot | Salesforce | Go High Level | Pipedrive | Missive | Tidio | Amazon Connect | RingCentral | Rezdy | Trello | ClickUp | Mondaycom | Basecamp Why Work With Me? I combine sales skills with strong customer service and operational experience. I understand that successful businesses need more than just lead generation; they need someone who can build trust, communicate effectively, and represent their brand professionally. I am reliable, adaptable, detail-oriented, and experienced working independently with international teams. My goal is to help businesses grow through better sales processes, stronger client relationships, and excellent customer experiences.

Are you looking for a Business Development professional who can build pipeline, generate qualified opportunities, and help accelerate revenue growth without constant supervision? I'm Erica, a Business Development and B2B Sales specialist with 8+ years of experience supporting international companies across the U.S., Europe, and Latin America through outbound prospecting, strategic partnerships, consultative sales, and revenue-focused commercial execution. My background combines multinational experience with hands-on consulting for international businesses, helping teams strengthen pipeline generation, improve qualification processes, and create scalable growth systems in remote environments. 𝗛𝗼𝘄 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺: ✔ Business Development & Pipeline Growth → Prospecting strategies, lead generation initiatives, outbound campaigns, and opportunity creation. ✔ SDR / BDR Execution → Lead qualification, discovery conversations, consultative selling frameworks, and pipeline progression. ✔ Strategic Partnerships & Relationship Development → Building long-term client relationships that support growth and expansion. ✔ CRM & Sales Operations → Salesforce, Go High Level, reporting workflows, pipeline visibility, and process optimization. ✔ AI-Powered Commercial Execution → Claude and ChatGPT workflows for research, outreach support, process optimization, and operational efficiency. ✔ Digital Acquisition & Growth Support → Commercial initiatives leveraging LinkedIn, Instagram, Facebook, and TikTok to strengthen visibility and customer acquisition. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗿𝗲𝘀𝘂𝗹𝘁𝘀: ✔ Achieved 100% sales growth within a global B2B product line operating across 150+ countries. ✔ 8+ years of B2B commercial experience, including pharmaceutical and medtech environments across international markets. ✔ Led an international cross-functional initiative connecting teams across the U.S., Europe, India, and Latin America. ✔ Supported 1000+ client interactions through structured relationship management, customer success initiatives, and conversion-focused follow-up systems. ✔ Increased commercial opportunities by 30% through process improvements and relationship-driven follow-up execution. ✔ Experience supporting international markets including North America, Europe, and LATAM in fully remote environments. 𝗧𝗼𝗼𝗹𝘀 & 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Salesforce CRM • Go High Level • LinkedIn Sales Navigator • Google Workspace • Zoom • Claude AI • ChatGPT • BANT • SPIN Selling • Consultative Selling • Pipeline Management • Lead Qualification I work best with founders, sales leaders, agencies, SaaS companies, and growth-stage businesses that need someone who can take ownership, create opportunities, and contribute directly to revenue growth. 📍 Remote, Worldwide 🌎 Fluent English & Portuguese ⏱ Available for long-term contracts and growth-focused partnerships Let's discuss how I can help strengthen your commercial engine and generate qualified opportunities for your business.

Offers reliable B2B and B2C support across multiple industries: Payment Processing Support Immigration Law Client Intake Fitness Coaching Client Support Medicare Appointment Setting Merchant Cash Advance & Business Funding Outreach Real Estate Cold Calling, SMS & Email Marketing Social Media Marketing Support (SMMA) SaaS Customer Outreach & Support Health Insurance & Financial Consulting Support (Mexico Market) GoHighLevel (GHL) Pipeline Management Customer Service Social Media Page Administration