Hire the Best Customer Service Representatives
in the United Arab Emirates

I have 6+ years of customer service experience in 3 different industries in the gulf area and 3+ years as a customer support supervisor. In my most recent roles, I was responsible for managing customer inquiries and complaints through phone, email, and in-person interactions. My proficiency in Arabic, English has allowed me to communicate effectively with customers from diverse cultural backgrounds. I am capable of working independently, meeting deadlines, and managing multiple tasks. Proficient in MS Office and customer service management tools.

Capabilities : * Work on many communication programs. * Good-looking behavior. * Ambition seeks a better future. * Work skillfully under pressure. * Quickly fulfill jobs. * Very good Communication skills. * Fast learner * Very productive both in a team and as individual Experiences * Experience in quality management with Vodafone Germany(2016) * Experienced Quality assurance supervisor with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Analytical Skills, Customer Relationship Management (CRM), Customer Satisfaction, and Customer Retention. Certified as Evolve master trainer within Concentrix. * 4 years experience in Quality management working with different Clients

I help SaaS companies, e-commerce brands, and healthcare providers deliver exceptional customer experiences through professional chat, email, and phone support. With experience handling high volumes of customer interactions, I specialize in resolving inquiries efficiently, maintaining customer satisfaction, and ensuring every interaction is handled with professionalism and attention to detail. Customer Support | Customer Service | Appointment Setting | Phone, Chat & Email Support | Outbound & Inbound | Technical Support Customer Support Services ✔ Email Support ✔ Live Chat Support ✔ Phone Support ✔ Helpdesk & Ticket Management ✔ Customer Issue Resolution ✔ Customer Follow Ups ✔ Appointment Scheduling & Coordination ✔ Customer Onboarding Support ✔ CRM & Customer Record Management 📅 Appointment Setting ✔Calendar management (Calendly, Google Calendar, Outlook) ✔Pre-qualification frameworks (BANT / CHAMP) ✔No-show reduction workflows ✔Reminder sequences (SMS/Email) ✔CRM sync & pipeline updates ✔Daily booked-meeting reports 💬 Chat & Email Support ✔Live chat (Intercom, Zendesk, Tawk.to, Freshdesk) ✔Tier 1 & Tier 2 support handling ✔SLA management ✔Knowledge base documentation ✔Ticket escalation workflows ✔Customer retention & upselling ✔Professional, neutral English communication Tools & Platforms I Use Often: 🔹CRMs: HubSpot, Salesforce, Zoho, Podio, GoHighLevel, REsimpli, Follow Up Boss 🔹Dialers: Mojo, BatchDialer, CallTools, PhoneBurner, RingCentral, Aircall 🔹Support Platforms: Zendesk, Freshdesk, Intercom, HelpScout 🔹Outreach Tools: Apollo, LinkedIn Sales Navigator, Mailshake, Instantly 🔹Productivity: Google Workspace, Notion, Trello, ClickUp, Slack, Zoom, Microsoft Teams, Google Meet 📊 Results & Success Stories 🏠 Real Estate Investor – U.S. Market · 1,200+ outbound calls per week · 35–40 qualified seller leads per month · 12–18 booked acquisition calls monthly · Reduced no-show rate by 28% through automated reminders · Managed CRM (Podio) and disposition tracking daily 📈 My Performance Metrics - 100–150 dials/day (manual) - 250+ dials/day (power dialer) - 10–20% conversation rate - 5–15% booking rate (industry dependent) - 95%+ CRM accuracy - Fast response time (under 5 minutes for chat) 💡 What sets me apart? ✔️ Fluent in English with a native accent, great for international communication ✔️ 24/7 Multi-Channel Support: Live chat, email, phone, and helpdesk. ✔ Trained in objection handling & sales psychology ✔ Strong follow-up systems Industries I Support - SaaS & Technology - Customer onboarding assistance - Account support - Technical issue triage - Helpdesk ticket management - Zendesk, Intercom, Freshdesk, Help Scout E-commerce - Order management - Refunds & returns - Shipping and tracking inquiries - Customer retention support - Shopify customer support Medical & Healthcare - Patient communication - Appointment scheduling - Follow up coordination - Front desk phone support - Patient inquiry handling 🕒 Availability - 30–40+ hours per week - U.S., UK, EU, Australia time zones - Immediate start 📩 Available for short-term gigs, long-term contracts, and ongoing support roles. Send me a message.

I create on-camera UGC content — product reviews, testimonials, and native-feeling ads — in English, Russian, Persian and Tajik. Not scripted-sounding. Not stiff. Content that looks like a real person talking to a friend, because that's what converts. 16+ completed contracts. 100% Job Success Score. 4.9/5 average rating across 9 reviewed jobs. What I deliver: - On-camera UGC videos — product reviews, testimonials, unboxings, demo-style ads for TikTok and Instagram - Fluent delivery in English, Russian, Persian or Tajik — not an accent reading translated lines, an actual native speaker in that market - Voice-over work when a project needs audio only, no face - I can write my own scripts or work from yours — direct response copywriting background means I know how to hold attention past the first three seconds How I work: I turn videos around fast, follow brand guidelines exactly, and reshoot without pushback if something's off. I reply within a few hours during business hours (GST) and don't go quiet mid-project — that's the real reason my JSS sits at 100%. Good fit if: you need UGC content for a market where "translated" content clearly reads as translated — Russian- or Tajik-speaking audiences especially — or you want a creator who also understands direct response so the content isn't just authentic, it converts. Not a fit if: you need studio-produced, heavily edited brand video — I specialize in the raw, native-feeling UGC format. Send me your product, target platform, and target language. I'll reply within a day with a quick take on the angle that'll work best.

Hi, I’m Justine. I’m a reliable and tech-savvy Executive Virtual Assistant who helps businesses stay organized, efficient, and on track. With 6+ years of experience, I support executives and teams by managing daily operations, improving workflows, and keeping everything running smoothly. I’m detail-oriented, proactive, and easy to work with and someone you can trust to get things done right. What I Can Help You With: • Executive & admin support (calendar, email, coordination) • Customer service & client communication • Task & project management (Trello, ClickUp, Notion) • Canva design (social media, presentations, templates) • Workflow organization & process improvement I focus on making your day lighter, your systems cleaner, and your business more efficient.

If managing your rental properties feels like a second full-time job, you're not alone, and you don't have to do it all yourself. I'm Averil, a property management virtual assistant with 5+ years of experience supporting both short-term rental hosts and long-term rental landlords. I help property managers, brokers, and property owners streamline operations, boost rental income, and reduce vacancy rates so your portfolio runs efficiently without you managing every detail. ━━━━━━━━━━━━━━━━━━━━━━ ⭐ MY RESULTS ━━━━━━━━━━━━━━━━━━━━━━ ⭐ Managing 50+ rental units with a 99% tenant message response rate by end of day ⭐ Increased property listing visibility by 40% through optimized, timely updates ⭐ Reduced vacancy rates by 15% through targeted marketing campaigns ⭐ Cut maintenance ticket resolution time by 30% with efficient vendor coordination and CRM automation ⭐ 98% client response rate across all managed communication channels These are the results you can expect when operations are handled by someone who knows property management, not just admin work. ━━━━━━━━━━━━━━━━━━━━━━ 💡 WHAT MAKES ME DIFFERENT? ━━━━━━━━━━━━━━━━━━━━━━ I understand the full lifecycle of a rental from listing a vacant unit and screening a tenant, to coordinating a same-day Airbnb turnover and handling a Section 8 inspection. You won't spend time explaining how property management works. I already know it. ━━━━━━━━━━━━━━━━━━━━━━ 🏠 SHORT-TERM RENTAL MANAGEMENT (Airbnb · VRBO · Vacation Rentals) ━━━━━━━━━━━━━━━━━━━━━━ STR operations move fast. I make sure nothing slips through. As your Airbnb virtual assistant and co-host support, I handle guest messaging, booking management, and review responses across Airbnb, VRBO, and Booking, I manage channel manager setup and calendar synchronization using Guesty, Hostaway, Uplisting, and Lodgify so your listings are always accurate and your inbox is always under control. I coordinate turnovers, schedule cleaners, and use PriceLabs for dynamic pricing and occupancy tracking. I also optimize listing titles, descriptions, and pricing strategy to improve visibility and boost your booking rate. ━━━━━━━━━━━━━━━━━━━━━━ 🏢 LONG-TERM RENTAL & PROPERTY MANAGEMENT SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ Long-term rental management requires precision, consistency, and someone who knows the systems. I support landlords and property management companies with the full scope of daily operations: tenant communication and onboarding, lease administration and renewals, rent collection, late-payment follow-ups, and delinquency tracking. I coordinate maintenance requests, manage work orders, and schedule vendors, logging everything in AppFolio, Buildium, Doorloop, or Rent Manager, whichever system you use. I handle vacancy marketing across Zillow and listing platforms, support tenant screening coordination, and manage Section 8 / HUD compliance, Housing Choice Voucher (HCV) paperwork, and inspection documentation for affordable housing portfolios. ━━━━━━━━━━━━━━━━━━━━━━ 🗂️ EXECUTIVE & ADMINISTRATIVE SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ Behind every well-run rental portfolio is a layer of admin that keeps it all moving, and that's where my executive support background adds real value. I manage inboxes, calendars, and communication workflows using Google Workspace, Slack, and Notion. I create SOPs, handle process documentation, coordinate across teams and vendors, and produce monthly owner reports and portfolio summaries. If your operations need structure, I build it. ━━━━━━━━━━━━━━━━━━━━━━ 🛠️ TOOLS I WORK WITH DAILY ━━━━━━━━━━━━━━━━━━━━━━ Property Management: AppFolio · Buildium · Doorloop · OwnerRez · Yardi · Rent Manager STR Platforms: Airbnb · VRBO · Booking · Guesty · Hostaway · Uplisting · Lodgify Pricing & Analytics: PriceLabs · Wheelhouse · AirDNA Leasing: Zillow Rental Manager · Zumper · TurboTenant · Tenant Turner Admin & Ops: Google Workspace · Airtable · Notion · ClickUp · Asana · Slack · Trello Finance: QuickBooks · Xero ━━━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━ ✔ 5+ years managing STR and LTR portfolios, not just admin support ✔ Proven results: 99% response rate, 40% listing visibility increase, 15% vacancy reduction ✔ Deep knowledge of Section 8, HCV, and affordable housing compliance ✔ Proactive and self-managed. I flag issues before they become problems ✔ Professional, clear communication with owners, tenants, and guests ✔ Able to integrate into your existing systems from day one Whether you're an Airbnb host scaling your vacation rental business, a landlord managing residential units, or a property management company that needs reliable back-office support. I'm here to make your operations run without friction. 📩 Message me or click Invite to Job. Let's talk about your portfolio. Your Property Management VA, Averil 🕓 Available for long-term, short-term, and fixed contracts