Hire the Best Customer Retention Specialists
in the United Arab Emirates

Telehealth and DTC health brands hire me to turn their patients from one-time buyers into long-term refills. I run full-funnel growth for GLP-1, weight loss, men's and women's health, and online pharmacy: paid ads, email, and SMS that scale. Most telehealth and DTC health brands are strong on one half of the funnel and leaking the other. They buy patients on Meta and Google but never build the email and SMS engine that drives the second purchase, the refill, and the lifetime value that makes the unit economics work. I own both sides. What I do: Lifecycle, email and SMS: Klaviyo, CustomerIO, Braze, and MoEngage. Welcome, abandonment, post-purchase, refill and reorder, win-back, and education flows tuned for adherence and retention (dose titration, side-effect support, subscription saves). Retention and LTV: subscription and refill programs, segmentation, and reporting that ties spend to patients, repeat revenue, and CAC payback. Verticals I know: telehealth and telemedicine, online pharmacy and DTC Rx, GLP-1 and medical weight loss, hormone therapy (HRT and TRT), men's health, women's health and perimenopause, supplements and nutraceuticals, skincare and dermatology, and behavioral and mental health. Compliance is not optional in this space, and I build with it in mind: HIPAA-aware data handling, plus FTC and FDA advertising rules and platform health-policy limits for Rx and supplement claims. Aggressive acquisition, low risk. A few things clients care about: - Expert-Vetted on Upwork with a 95% Job Success Score, $100K+ earned, 60+ jobs, and 2,800+ hours delivered. - Founder of Propel Lifecycle Marketing, with partner-level expertise across Klaviyo, CustomerIO, Braze, and MoEngage. - Real client results: 3x boost in click rates, 40%+ open rates, and retention revenue that compounds. How I work: I start with a paid and lifecycle audit, then run either a focused build sprint or an ongoing retainer or fractional growth role. You get a clear plan, the execution itself, and reporting you can take to your board. If you are scaling a telehealth, online pharmacy, or DTC health brand and want one person who can own both acquisition and retention, send me a message with where you are and where you want to go. I reply fast.

I help Shopify and DTC brands turn Klaviyo into a reliable email and SMS revenue system. Over the past 4 years, I’ve worked on Klaviyo account management, email design, automation strategy, segmentation, deliverability, list cleaning, campaign planning, customer journey mapping, and retention optimization. Here’s how I can help: Build and optimize Klaviyo flows like Welcome, Abandoned Cart, Browse Abandonment, Post Purchase, Winback, VIP, Loyalty, and Subscription flows. Plan, write, design, and launch email and SMS campaigns. Improve segmentation so the right customers get the right message at the right time. Clean lists, improve deliverability, and protect inbox placement. Create campaign calendars around offers, product launches, seasonal moments, and customer behavior. Review your customer journey and find gaps that may be hurting repeat purchases. Work with your ads or front end team to connect email strategy with launches, offers, and events. I don’t just build random emails. I look at your full retention system: flows, campaigns, list health, copy, design, offers, customer behavior, and deliverability. I can help with: Klaviyo setup Email and SMS flows Campaign management Email design Email copywriting Segmentation List cleaning Deliverability A/B testing Loyalty and referral automations Subscription automations Customer journey mapping Landing pages for launches, sales, and events Email troubleshooting I’ve worked with ecommerce brands like Infinite Age and Ultracor, helping improve their email marketing systems through better Klaviyo flows, campaign strategy, segmentation, email design, copy, deliverability, and customer journey optimization. If you already use Klaviyo and want a cleaner, more strategic email and SMS system, send me your store link and I’ll take a look.

Scaling Ecom Brands Through Email, SMS & WhatsApp Marketing - $20,000,000+ in Klaviyo Attributed Revenue - Top Rated Freelancer on Upwork - 60+ Ecom Brands Helped One of my clients did $3,000,000 in 6 months from email alone. Not from ads. Not from influencers. Just email. That's what a properly built Klaviyo system does for an ecom brand. And building those systems is EXACTLY what I do. If you're running an ecom store and email marketing isn't your most profitable channel yet, that's the gap I close. Here's what I help with: ✅ Full Klaviyo Account Setup & Management ✅ Flow Strategy, Logic & Implementation ✅ Email & SMS Campaign Planning and Execution ✅ WhatsApp Marketing Setup ✅ List Growth, Segmentation & Deliverability ✅ Deep Account Audits and Ongoing Optimization I don't just press send. I build the strategy behind it, the flows underneath it, and the segments that make it actually convert. Here's what one of my clients had to say: ⭐ "Munzir Osman is a 1st-rate professional and a great partner. I went through 2 previous freelancers who delayed or disappeared. Munzir showed up with a full audit, great communication, and flawless execution. If you need someone responsive, focused, and reliable...this is your guy." — Alex If you want Klaviyo to work as a real revenue engine for your store, send me a message and let's see if we're the right fit Munzir Osman 🔧 EXPERTISE: Klaviyo Email Marketing | SMS Marketing | WhatsApp Marketing | Ecom Retention | Email Flows | Campaign Management | Klaviyo Setup | Email Deliverability | Ecommerce Email Strategy | Klaviyo Expert

If your support system feels clunky, slow, or fragile — it’s not a people problem. It’s a systems problem. I’m Mohamed 👋 a Customer Support & CX consultant developer with 7+ years in e-commerce and high-growth environments, helping businesses design, implement, and scale CRM and support systems that actually work in the real world. Clients bring me in when they don’t just want a tool installed — they want it configured around their business, their workflows, and their growth plans. I’ve helped startups and scale-ups: 👉Implement and migrate Intercom, Zendesk, and Freshdesk 👉Design end-to-end customer service frameworks (not just inboxes) 👉Identify risks before they become operational fires 👉Improve CSAT, response times, and SLA compliance 👉Hand over systems their teams can confidently use from day one What working with me looks like: ✔ Deep discovery — I take time to truly understand how your business operates ✔ Clean, scalable CRM setups (no overengineering, no shortcuts) ✔ Smart automations that remove manual work and bottlenecks ✔ SOPs and workflows your team actually understands and adopts ✔ Thorough testing before anything goes live ✔ Clear communication, transparency, and realistic expectations ✔ Flexible with time zones and highly responsive when it matters I’m often described as someone who: 👉Spots problems others miss 👉Translates complex systems into something teams actually use 👉Balances best practices with what makes sense for your business 👉Feels more like a long-term partner than a one-off freelancer Whether you need: • A CRM set up from scratch • A messy helpdesk untangled • Zendesk / Intercom / Freshdesk enhancements • Or a support operation ready to scale I’ll help you build it properly — so it doesn’t break when growth hits. 📩 Message me for a free 15 mins consultation, I’ll review your setup (or plans) and give you clear, honest recommendation, even if we don’t end up working together.

Hi, I'm Shahmir, an official Hostaway partner and a dedicated property management professional with seven years of experience in property management and Airbnb hosting. As a partner of Hostaway and other Channel managers, I'm committed to helping your company achieve its ambitious goals. ✅ 1,300-1,500 Properties Managed and Co-Hosted: I specialize in managing and co-hosting a wide range of properties, ensuring they are dynamically priced, optimized, and ranked for maximum visibility and profitability. ✅ 70+ Clients Onboarded and Thriving: I have successfully onboarded over 70 clients, providing tailored property management services that enhance guest satisfaction and boost revenue. ✅ Optimized Response Time: My commitment to exceptional customer service is reflected in my consistently optimized response time, ensuring guest and client needs are met promptly. ✅ Expert in Revenue Management: As an efficient revenue manager, I utilize cutting-edge tools like Price Labs and Rankbreeze to maximize earnings and occupancy rates for each property. ✅ Your Go-To Professional for Short-Term and Vacation Rentals: With extensive experience in short-term and vacation rentals, I can help you navigate and excel in the dynamic rental market. I excel in managing extensive rental portfolios, maintaining high occupancy rates and response rate of 5 minutes or less, boosting rental income, and providing exceptional service to both guests and property owners. My focus is on optimizing vacation rental properties to maximize profitability and guest satisfaction. With my round-the-clock support and an impressive response time of under five minutes, you can trust that your needs will always be met promptly. My expertise in channel managers, listing integrations, and listing setups allows me to streamline and elevate your property management operations. I ensure that your listings are seamlessly synchronized across multiple platforms and fully optimized for peak visibility and performance. 🛑 Tools and Platforms I Utilize: I have extensive experience using a variety of property management systems (PMS) and platforms to optimize property performance and streamline operations. My expertise includes: PMS & Channel Managers: Hostaway, Guesty, Hospitable, Fantastic Stay, Rentals United, Lodgify, Smoobu, Uplisting, beds24, etc. Pricing and Revenue Management: Price Labs, Rankbreeze Listing Optimization: Airbnb, Booking.com, Expedia, HomeAway, VRBO, Agoda, Comfy Workers

𝗜𝗺𝗮𝗴𝗶𝗻𝗲 𝗲𝘃𝗲𝗿𝘆 𝗻𝗲𝘄 𝗹𝗲𝗮𝗱 𝗯𝗲𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘄𝗶𝘁𝗵𝗶𝗻 𝘀𝗲𝗰𝗼𝗻𝗱𝘀, 𝗳𝗼𝗹𝗹𝗼𝘄𝗲𝗱 𝘂𝗽 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆, 𝗮𝗻𝗱 𝗺𝗼𝘃𝗲𝗱 𝘁𝗼𝘄𝗮𝗿𝗱 𝗮 𝗯𝗼𝗼𝗸𝗲𝗱 𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁, 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗰𝗵𝗮𝘀𝗶𝗻𝗴 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝘀, 𝘂𝗽𝗱𝗮𝘁𝗶𝗻𝗴 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀, 𝗼𝗿 𝗹𝗲𝘁𝘁𝗶𝗻𝗴 𝘃𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝘀𝗹𝗶𝗽 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗰𝗿𝗮𝗰𝗸𝘀. I build and optimize GoHighLevel systems that capture leads, respond instantly, automate follow-ups, organize opportunities, and help agencies and service businesses convert more enquiries into appointments and sales. 𝗠𝘆 𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: ✅ CRM setup, pipelines, stages, tags, custom fields, and Smart Lists ✅ Advanced workflows with triggers, filters, conditions, and branching logic ✅ Email and SMS nurture sequences, reminders, and reactivation campaigns ✅ Sales funnels, landing pages, forms, surveys, and booking calendars ✅ Lead routing, opportunity management, and appointment automation ✅ Zapier, Make, n8n, Twilio, Stripe, webhook, and API integrations ✅ Facebook Lead Ads and third-party platform integrations ✅ GHL account audits, workflow cleanup, troubleshooting, and optimization ✅ Snapshots, sub-accounts, client onboarding, and SaaS configuration I can build a complete GoHighLevel system from scratch or step into an existing account to identify what is broken, remove unnecessary complexity, and rebuild the automation around a clear customer journey. 𝗖𝗼𝗺𝗺𝗼𝗻 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗜 𝘀𝗼𝗹𝘃𝗲 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: ✅ Leads not receiving follow-ups ✅ Workflows failing or triggering incorrectly ✅ Emails and SMS messages not sending ✅ Opportunities entering the wrong pipeline or stage ✅ Broken forms, calendars, webhooks, and integrations ✅ Duplicate contacts, incorrect tags, and conflicting automations ✅ Missed appointments and weak no-show follow-up ✅ Disorganized accounts that are difficult to manage ✅ Leads slipping through the cracks Every setup is tested from the first form submission to the final pipeline action. Workflows are organized with clear naming, logical structures, and practical documentation so the system remains easy to manage after delivery. Share your current GoHighLevel setup and the outcome you want to achieve. I will identify the gaps and build the cleanest path from lead capture to conversion. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: GoHighLevel Expert | GHL Expert | GoHighLevel Specialist | GHL Automation Expert | GoHighLevel CRM Expert | CRM Setup | CRM Customization | CRM Automation | Sales Pipeline | Pipeline Setup | Opportunity Management | Lead Management | Lead Routing | Custom Fields | Smart Lists | Workflow Automation | Advanced Workflows | Automation Setup | Workflow Design | Branching Logic | Triggers and Conditions | End-to-End Automation | Lead Capture | Speed-to-Lead | Instant Lead Response | Automated Lead Follow-Up | Lead Nurturing | Follow-Up Sequences | Email Follow-Up | SMS Follow-Up | Long-Term Nurture | Lead Reactivation | Database Reactivation | Missed-Call Text-Back | No-Show Follow-Up | Automated Reminders | Lead Qualification | Lead Conversion | Appointment Booking Automation | Calendar Booking System | Automated Appointment Booking | Appointment Scheduling | Appointment Reminders | Booking Confirmations | Calendar Automation | Google Calendar Integration | Booked Appointments | Sales Funnel | Funnel Builder | Funnel Automation | High-Converting Funnel | Lead Generation Funnel | Landing Page | Funnel Optimization | GHL Website | Forms and Surveys | Lead Capture Form | Opt-In Funnel | Webinar Funnel | Booking Funnel | Email Automation | SMS Automation | Email Marketing | SMS Marketing | Email Nurture Sequence | SMS Nurture Sequence | Automated Email Campaigns | Automated SMS Campaigns | Two-Way SMS | AI Automation | GoHighLevel AI Automation | AI Voice Agent | Voice AI | AI Appointment Setter | AI Appointment Booking | AI Chatbot | Conversation AI | AI Lead Qualification | AI Receptionist | API Integration | Webhook Integration | Zapier Integration | Make Integration | n8n Automation | Twilio Integration | Stripe Integration | Facebook Lead Ads Integration | Airtable Integration | Google Sheets Integration | Calendly Integration | CRM Integration | Lead Sync | Data Sync | Custom API Connection | GoHighLevel Audit | CRM Audit | Workflow Audit | Account Cleanup | Workflow Cleanup | CRM Cleanup | Account Optimization | Workflow Optimization | Troubleshooting | Automation Fixes | Fix Broken Workflows | Broken Triggers | Workflow Errors | Pipeline Issues | System Testing | Agency Account Setup | Sub-Account Setup | Sub-Account Management | Client Onboarding | SaaS Setup | SaaS Configuration | White-Label Setup | GHL Snapshot | Snapshot Creation | Agency Automation | Ongoing GHL Support | System Documentation | Capture Every Lead | Respond Within Seconds | Book More Appointments | Reduce Manual Work