Hire the Best Chat Support Specialists
in the United Arab Emirates

Hi there! I'm a results-driven Operations and Customer Service Specialist with hands on experience supporting fast growing DTC brands. I'm open to long-term collaborations and eager to contribute my abilities to your success. Skills I Offer: Customer Service (Email, Phone & Chat Support via Zendesk, Gorgias, Richpanel) Shopify Backend Management (Product setup, inventory, returns, fulfillment, and reporting) Digital Sales, Order Processing, and Courier Coordination Virtual Assistance & E-commerce Operations Management Drop Shipping, Chargebacks, and PayPal Disputes Handling CRM & Support Tools (Shopify, Zendesk, Gorgias, Richpanel, Flexport, Asana, Slack) Email Handling, Inbox Management & Ticket Tagging With a strong focus on client satisfaction, dispute resolution, and operations, I specialize in: Relationship building through chat, email, and platform support Timely and organized problem solving, Shopify chargebacks, and customer escalations Streamlining workflows to reduce delays and improve efficiency Clear and empathetic communication that reinforces trust and retention

Hi, I'm Amira, A CS expert and Talent Acquisition Specialist with hands-on experience in both client support and full-cycle hiring. I’ve managed - sourcing pipelines, - screened and interviewed candidates, and - helped businesses find the right hires faster. On the support side, - I handle phone, email, and - chat communication with speed and care making sure every client or candidate gets a smooth experience. I’ve worked with tools like - LinkedIn Sales Navigator, - Indeed, - Zoho Recruit (ATS), and - Zendesk to manage sourcing, communication, and support efficiently. Let’s connect if you’re looking for someone who can handle recruitment and/or support with confidence.

I can demonstrate measurable impact within the first 30 days. I value and understand people. When a customer is frustrated or disappointed, I know what they actually need to hear — not what the script says. Critical thinking and emotional intelligence are my key strengths. I am NOT: - Working four other jobs on the side - Waiting to be told what to do every hour - Someone who goes quiet when things get busy - Someone who needs micromanaging Hello, I’m an Order Processing and Customer service Specialist and a Call Quality Assurance Specialist with a long standing and proven track record and wow customer feedback. 🌟🌟🌟WHY CLIENTS CHOOSE ME🌟🌟🌟 🏆 Delighting customers and turning them into loyal advocates. 🏆Speaking the language of empathy and compassion. 🏆Knowing how to save the sale and reduce refunds through effective communication. 🏆Own customer satisfaction for 60+ emails/day 🏆Proactively contact customers BEFORE they complain (tracking delays, etc.) 🏆Handle complex cases: complaints, refunds. 🏆Live Chat Support. 🏆Conflict resolution skills 🏆CSAT score 4.5 - 11 years of extensive experience in Ecommerce order processing and customer service, - Worked widely with UK and US and Australian employers- Time is not a constraint. 🌟🌟🌟Hands-on experience🌟🌟🌟 SHOPIFY (orders, returns, refunds, tracking, account issues ) REAMAZE MIRAKL Platform ASANA ZOHO emails ZENDESK SLACK process RETURN LABELS DeepL to translate and GORGIAS. My English communication skills – both written and spoken are excellent and I take pride on being highly organised, detail oriented and responsive in fast paced environments. Ability to work across multiple languages using translation tools. Structured, detail oriented, and able to manage multiple platforms. 🌟🌟🌟Client Testimonials & Experience Highlights🌟🌟🌟 " Sucy is an absolute diamond. We have a complicated business model, enquiries from all stages of the funnel and from people of varied nationalities and mother-tongues, and usually asking very specialised questions. Sucy has handled even high-pressure situations amazingly well, is genuinely committed to making sure every customer gets individualised care and attention, follows up promptly, takes on new information,software, and systems easily and happily, and gets on fantastically with the whole team due to her friendly and professional mindset " If you're looking for customer support you can rely on, a fast learner and a cheerful colleague, and a team-player you know you can trust, I can't recommend Suzy highly enough " I’m just a message away if you’d like to tailor this further for a specific job or platform. Thank you Sucy Michael.

Most people define themselves by job titles. I don’t — because I’ve worked across sales, customer support, and small team leadership, and the real work was always the same: keep people moving forward without things breaking in between. I’ve worked in sales environments where I wasn’t just passing messages — I was handling conversations end-to-end. Understanding the customer, dealing with hesitation, following up properly, and closing without sounding pushy. A lot of that came down to timing, tone, and knowing how to keep things simple. On the operations side, I’ve worked with e-commerce workflows on Shopify where the job was the opposite: slow things down, fix errors, clean up communication, and make sure customers don’t feel ignored when something goes wrong — tracking issues, refunds, delivery delays, and order confusion. I’m currently rebuilding my Upwork profile and looking for long-term roles where I can take real ownership of customer communication, sales support, and operations — not just tasks, but outcomes. Let’s connect and make your business operations run like clockwork while keeping your customers happy and engaged.

Multilingual Customer Support Specialist with experience in client relations, sales, and administrative support. Fluent in French, English, and Spanish, with strong communication and problem-solving skills. Experienced with email, phone, and live chat support, as well as CRM tools including Salesforce, HubSpot, Slack, and eDesk. Organized, reliable, and focused on delivering excellent customer experiences.

🏆"I'm New to Upwork, but not in this Business" 🏆 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗜 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗕𝘂𝗶𝗹𝗱𝗲𝗿 | 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 • 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 • 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 I build intelligent automation systems that eliminate manual work, reduce errors, and scale operations. If your business relies on repetitive tasks, disconnected tools, or slow processes, I design systems that fix it end-to-end. My focus is practical automation that delivers real business results, not over engineered setups. ⎯⎯⎯⎯⎯⎯⎯⎯ 🔧 𝗪𝗛𝗔𝗧 𝗜 𝗕𝗨𝗜𝗟𝗗 ⚡ End-to-End Workflow Automation Multi step workflows connecting CRMs, email, databases, forms, payments, and internal tools using n8n and Make. 🤖 AI-Powered Systems AI agents, chatbots, document processing, lead qualification, and smart assistants integrated directly into your workflows. 🔗 Custom Integrations APIs, webhooks, and custom logic to connect platforms that don’t natively integrate. 📊 CRM & Data Automation Automated lead routing, pipeline updates, reporting, and real time data sync across CRM and database tools. ⎯⎯⎯⎯⎯⎯⎯⎯ 📈 𝗘𝗫𝗔𝗠𝗣𝗟𝗘 𝗨𝗦𝗘 𝗖𝗔𝗦𝗘𝗦 • Lead capture → enrichment → CRM → automated follow-up • AI document ingestion and structured data extraction • Multi tool business process automation • AI chatbots trained on internal knowledge bases • Automated reporting dashboards ⎯⎯⎯⎯⎯⎯⎯⎯ 🛠️ 𝗧𝗘𝗖𝗛 𝗦𝗧𝗔𝗖𝗞 --Automation: n8n • Make --AI Models: GPT • Claude • Gemini --CRMs: HubSpot • Pipedrive • GoHighLevel --Databases: Notion • Airtable • Supabase --Dev: Python • Node.js • REST APIs • Webhooks ⎯⎯⎯⎯⎯⎯⎯⎯ 💬 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 ✅ Clear scoping before any build ✅ Custom solution designed for your workflow ✅ Clean, documented, maintainable systems ✅ Support after delivery ⎯⎯⎯⎯⎯⎯⎯⎯ 🎯 Have a workflow you want automated? Message me with your process or problem, I’ll explain exactly how I’d automate it.