Hire the Best Chat Support Specialists
in the United Arab Emirates

I am a versatile Operations Manager with over 10 years of professional experience in business operations, team leadership, logistics, customer service, sales, travel, hospitality, and short-term rental management. My career has allowed me to work across the Philippines, the United States, and Canada, developing strong leadership, communication, organization, and problem-solving skills. I currently work as an Operations Manager for BNB Authority, where I oversee short-term rental operations from property research and profitability analysis to landlord outreach, lease coordination, property setup, and Airbnb launches. I manage remote teams, monitor KPIs, coordinate with clients and service providers, and ensure each property is compliant, fully prepared, and guest-ready. Previously, I worked as a Driver and Logistics Manager for Great Northern Battery Systems in Canada. I managed daily delivery operations, planned routes, coordinated logistics, communicated with customers, and ensured products were delivered safely, accurately, and on time. I also served as an Operations Manager for ZEXA BPO Solutions, where I managed inbound and outbound sales operations, supervised customer service representatives, established performance goals, monitored productivity, coached team members, and improved service quality. My earlier experience includes working as a Customer Service Travel Agent for Expedia, assisting customers with hotel reservations, vacation packages, itinerary changes, transfers, cancellations, and car rentals. My hospitality background includes working as a Chef de Partie at The Westin Key West Resort & Marina in Florida and as a Chef Instructor at the Institute for Culinary Arts in Bacolod. These positions strengthened my ability to train others, maintain quality standards, manage inventory, follow detailed procedures, and perform effectively in fast-paced environments. My core strengths include: • Operations and workflow management • Team leadership, training, and coaching • Customer service and client relationship management • Logistics, route planning, and delivery coordination • Sales operations and performance monitoring • KPI tracking and management reporting • Process improvement and problem-solving • Short-term rental and Airbnb operations • Hospitality and quality-control management • Administrative support and remote-team coordination I am organized, reliable, adaptable, and comfortable managing multiple priorities. I take ownership of my work, communicate clearly, and focus on helping businesses improve efficiency, strengthen customer service, and achieve their operational goals.

If customers join full of excitement but gradually lose momentum, If onboarding feels rushed, unclear, or inconsistent, Or if your team is constantly busy but important initiatives still get delayed, The challenge likely isn’t growth. It’s a gap between customer success and operational alignment. That’s where I come in. I support SaaS, EdTech, and service-based businesses in building structured onboarding frameworks, strengthening retention, and bringing clarity to customer-facing operations. In short, I ensure customers don’t just sign up, they engage, adopt, and continue growing with your business. With over 4+years of customer-facing experience and a strong focus in SaaS and AI-driven startups, I specialise in everything post-sale. From strategic onboarding to renewals and expansion, I design experiences that drive adoption, reduce churn, and increase long-term revenue. I don’t just manage accounts, I build scalable success systems that grow alongside the company. Customer Success & Retention • Structured onboarding journeys that improve activation • Lifecycle planning to reduce churn and increase lifetime value • Proactive engagement strategies that build trust Account Management • High-touch client relationship management • Expectation alignment and structured check-ins Project & Operations • Cross-functional coordination across teams • SOP creation and workflow optimization • CRM visibility and accountability improvements I don’t just manage tasks. I build operating systems around your customer journey. Results include: • 50%+ improvement in customer retention and satisfaction • Up to 60% reduction in operational inefficiencies • Management of 15+ concurrent high-priority initiatives • Onboarding systems that significantly improved adoption Whether you run SaaS, EdTech, or a service-driven business, the fundamentals are the same. Customers need clarity. Teams need alignment. Processes must scale. I design systems that intentionally guide customers from their first interaction through long-term loyalty, while helping internal teams operate with clarity and consistency rather than pressure and guesswork. I combine empathy with sharp commercial thinking. I’m deeply relationship-driven, but equally data-led, using tools like HubSpot, ChurnZero, Mixpanel, ProfitWell, Intercom, ClickUp, and Asana to track health, anticipate risk, and uncover growth opportunities before they’re obvious. Your customers don’t need more support. They need better strategy, stronger partnership, and someone who knows how to turn retention into revenue. My focus is always the same: turning users into long-term partners and building customer success functions that scale with confidence. And fortunately, you're here reading the profile of that person who would meet and exceed your expectations.💯 Do not hold back in reaching out to me. Kindly click on the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button on this profile to interact more with your project needs and how I may grow your business with my expertise. Thank you.

French Customer Support Specialist | Virtual Assistant I help businesses deliver excellent customer experiences and keep daily operations running smoothly through reliable customer support and administrative assistance. With professional experience across customer service, sales support, and business operations, I have worked in multicultural environments supporting clients, managing communications, coordinating tasks, and ensuring efficient day-to-day operations. I can support your business with: • Customer Support (Email, Chat & Phone) • French & English Customer Communication • CRM Updates, Follow-Ups & Data Entry • Calendar & Email Management • Administrative Support & Coordination • Sales Support & Client Follow-Up • Research, Reporting & Documentation What you can expect when working with me: • Professional and responsive communication • Strong attention to detail • Reliable task follow-through • Quick adaptation to new tools and processes • A proactive and solution-oriented mindset Whether you need help supporting customers, managing administrative tasks, or improving operational efficiency, I am committed to providing dependable, high-quality support that helps your business stay organized and grow.

Hi, I'm Amira, A CS expert and Talent Acquisition Specialist with hands-on experience in both client support and full-cycle hiring. I’ve managed - sourcing pipelines, - screened and interviewed candidates, and - helped businesses find the right hires faster. On the support side, - I handle phone, email, and - chat communication with speed and care making sure every client or candidate gets a smooth experience. I’ve worked with tools like - LinkedIn Sales Navigator, - Indeed, - Zoho Recruit (ATS), and - Zendesk to manage sourcing, communication, and support efficiently. Let’s connect if you’re looking for someone who can handle recruitment and/or support with confidence.

I can demonstrate measurable impact within the first 30 days. I value and understand people. Critical thinking and emotional intelligence are my key strengths. I am NOT: - Working four other jobs on the side - Waiting to be told what to do every hour - Someone who goes quiet when things get busy - Someone who needs micromanaging Hello, I’m an Order Processing and Customer service Specialist and a Call Quality Assurance Specialist with a long standing and proven track record and wow customer feedback. 🌟🌟🌟WHY CLIENTS CHOOSE ME🌟🌟🌟 🏆 Delighting customers and turning them into loyal advocates. 🏆Speaking the language of empathy and compassion. 🏆Knowing how to save the sale and reduce refunds through effective communication. 🏆Own customer satisfaction for 60+ emails/day 🏆Proactively contact customers BEFORE they complain (tracking delays, etc.) 🏆Handle complex cases: complaints, refunds. 🏆Live Chat Support. 🏆Conflict resolution skills 🏆CSAT score 4.8 - 11 years of extensive experience in Ecommerce order processing and customer service, - Worked widely with UK and US and Australian employers- Time is not a constraint. 🌟🌟🌟Hands-on experience🌟🌟🌟 SHOPIFY (orders, returns, refunds, tracking, account issues ) REAMAZE MIRAKL Platform ASANA ZOHO emails ZENDESK SLACK process RETURN LABELS DeepL to translate and GORGIAS. My English communication skills – both written and spoken are excellent and I take pride on being highly organised, detail oriented and responsive in fast paced environments. Ability to work across multiple languages using translation tools. Structured, detail oriented, and able to manage multiple platforms. 🌟🌟🌟Client Testimonials & Experience Highlights🌟🌟🌟 " Sucy is an absolute diamond. We have a complicated business model, enquiries from all stages of the funnel and from people of varied nationalities and mother-tongues, and usually asking very specialised questions. Sucy has handled even high-pressure situations amazingly well, is genuinely committed to making sure every customer gets individualised care and attention, follows up promptly, takes on new information,software, and systems easily and happily, and gets on fantastically with the whole team due to her friendly and professional mindset " If you're looking for customer support you can rely on, a fast learner and a cheerful colleague, and a team-player you know you can trust, I can't recommend Suzy highly enough " I’m just a message away if you’d like to tailor this further for a specific job or platform. Thank you Sucy Michael.

Tired of inbox Chaos? Missed tasks and Endless Admin stealing your focus? I help busy entrepreneurs and founders reclaim their time with reliable Virtual Assistance in inbox zero management, calendar optimization, CRM updates, lead research and project coordination Hi, I’m Temi a Dubai-based Virtual Assistant and business ops helper with a Business Administration degree and real hands-on experience working with entrepreneurs, startups, small teams and busy executives. I get it: running a business means constant inbox floods, tasks piling up, leads slipping through the cracks, and admin stuff eating into your day. It’s exhausting when all that keeps you from the big picture work you actually love.That’s where I come in. I jump in proactively to handle those things smoothly and reliably, so you get your time and headspace back to focus on growing what matters most. Clients keep coming back (and referring others) because: • I care about getting things done right and on time every single detail counts to me. • I’m pretty tech comfy and quick to pick up new tools (I’ve worked with over 50 across admin, CRM, marketing, and projects). • I don’t just wait for instructions I spot issues early, suggest better ways to do things, and run with tasks on my own. • I’m easy to talk to, respond clearly and quickly, and genuinely enjoy teaming up like we’re on the same side. Here’s what I love helping with most: • Lead Gen & Research — Running LinkedIn Sales Navigator outreach, building clean prospect lists, scraping/verifying data (ParseHub, Data Miner, Hunter,NeverBounce)competitor checks, and targeted market research. • Admin & Executive Support: Calendar management (Calendly/Google), professional inbox zero & email handling, travel/expense tracking, reports/presentations (PowerPoint, Canva, Google Slides), document editing & organization (Google Workspace, Dropbox) • CRM & Project Management:HubSpot, Salesforce, Zoho, Pipedrive setup/updates, sales tracking; Asana, Trello, Monday, Notion, Jira for task/project coordination, SOP creation & workflow optimization. • Customer Service & Communication: Email/phone/live chat support (Zendesk, Freshdesk, Gorgias), client follow-ups, complaint resolution. • Social Media & Content : Scheduling/posting (Buffer, Hootsuite, Later), engagement, caption/hashtag strategy; graphic design (Canva, Photoshop), video editing (CapCut, Premiere Pro), blog/SEO content. • E-commerce & Other Operations: Shopify/WooCommerce store management (listings, orders, inventory), real estate CRM/listings, logistics dispatching. A quick snapshot of my go-to tools: Google Workspace, Microsoft 365, Asana, Trello, Monday, Notion, HubSpot, Salesforce, Zoho, Pipedrive, Mailchimp, ActiveCampaign, Klaviyo, Shopify, WooCommerce, LinkedIn Sales Navigator, Canva, Photoshop, Premiere Pro, Zendesk, Freshdesk. If any of this sounds like it would lighten your load and help your business move forward without the daily grind, just drop me a message. I’d love to hear about what’s on your plate right now and see how I can jump in to help. Looking forward to chatting!