Hire the Best Service Cloud Administration Specialists
in the United Arab Emirates

Hello! I’m an experienced IT Support Specialist and Cloud & Network Technician, certified by AWS, Google, and Cisco, with over 5 years of hands-on experience in providing comprehensive technical support, infrastructure maintenance, and digital transformation services. I’ve worked in fast-paced environments across corporate, banking, engineering, and SaaS-based organizations, including reputable companies like AECOM (Dubai), Salesflo, and Dubai Islamic Bank. I bring a strong background in both remote and on-site IT support, handling everything from troubleshooting hardware/software issues to deploying and maintaining cloud and on-prem IT infrastructure. 💡 What I Offer As your trusted freelance IT professional, I can help you with: ✅ Remote IT Support & Helpdesk Services ✅ Microsoft 365 (Teams, Exchange, OneDrive, SharePoint) ✅ Google Workspace (Gmail, Drive, Meet, Admin Console) ✅ AWS & Azure VM Deployment, S3, EC2, IAM Configuration ✅ Firewall Setup (Fortinet, pfSense, Palo Alto) ✅ Asset Management (CMDB, ServiceNow, ITIL Practices) ✅ MDM & Intune Setup for Mobile and Desktop Devices ✅ Network Configuration (LAN/WAN, Switches, Routers, VPN) ✅ Onboarding/Offboarding Automation & Identity Management ✅ IT Infrastructure Monitoring, Audit & Compliance Support ✅ VIP Support for Meetings, Events, and Executive Teams 🛠️ Technical Skills Operating Systems: Windows Server, Windows 10/11, macOS Cloud Platforms: AWS (Certified Cloud Practitioner), Microsoft Azure IT Tools: ServiceNow, JAMF, Microsoft Intune, Apple Business Manager Networking: Cisco/MikroTik Routers, Fortinet/Palo Alto Firewalls, Ubiquiti Security: Endpoint Protection, MFA/SSO, VPN Configurations Support Platforms: Zendesk, Jira, TeamViewer, AnyDesk, Remote Desktop 🎯 Certifications ✅ AWS Certified Cloud Practitioner ✅ CCNA – Cisco Certified Network Associate I am passionate about solving complex IT problems, optimizing systems for performance and security, and helping individuals and businesses run smoothly through reliable technology solutions. Whether you’re a startup, SMB, or an enterprise, I can tailor my services to fit your unique needs. Let’s work together to elevate your IT infrastructure and user experience! 📩 Send me a message – I’m ready to help! Email: Robinson.nasir96@gmail.com Phone: +971542460459 / +923052674014 Thanks

20+ years of IT Service/Project Management, System Administration, Automation experience building and supporting IT for Enterprise & SMB businesses in healthcare, hospitality, telecom and retail. Here are some of the things I have done and can do very well for you: - Streamline, optimize and automate your IT operations bringing you more bang for your bucks. - Manage large scale IT projects with 1000s of WBS tasks and large teams. - IT Security investigations and audits (BlueTeaming) - IT Security Pentesting (RedTeaming) - Windows and Linux installations, security and administration. - Cloud infrastructure migrations and support (AWS/Azure/GCP/DigitalOcean/Linode/Private etc) - Virtualization and Containerization setup and management - Email and Collaboration systems management - Storage and Backup implementations and support - Setup, maintain and troubleshoot web hosting, CMS, DNS & CDNs. - Set up, support. secure and troubleshoot wired or wireless networks. - IP/Analog Telephony Support - ERP/CRM/HRMS implementations - Automation of tasks and processes using Python - Installation and maintenance of a whole host of Open Source and Free systems. A little more about me: A certified geek. Volunteered as a WebMaster for the UAE PMI chapter. In my free time play CTFs. Member of CTF team 0xff0000.

Worked as an IT Engineer For Last 8 Years Done a lot of projects to a many customers locally and international Also Remote Projects, I am specialist at the following . System Administration (Linux Servers, Windows Servers, Windows Clients, Mac OS) Network Engineering (All Network Protocols and Vendors of Network On Premise and cloud Solutions ) Cyber Security( Firewalls, Acls, Cloud, tools, Antivirus) Web Solutions (WordPress, Backend, Frontend, Hosting, Vps and dedicated servers, Cloudflare ) Programming (Python Web And Local and scripts Solutions, MySQL, Html, CSS ) Cloud Solutions (AWS, Azure, Google) Agile (Scrum, Kanban) Project Management Please feel free to contact me I would Love to Help You out to find the best solution for your case or project, always working together towards the success. Just Let me Hear From You soon, Success is not that far away from your projects, Just One step Forward

Are slow websites, unreliable email systems, or confusing server setups slowing your business down? I help business owners, startups, and professionals get their technology running smoothly without requiring them to be IT experts. With 15+ years of experience in IT, cloud infrastructure, and server management, I specialize in securing, optimizing, and improving the performance and reliability of your email, websites, and cloud systems. My goal is simple: you focus on growing your business, and I handle technical setup, migration, and ongoing optimization. Services I provide: • Email Setup & Migration: Move your email to Office 365 or Gmail, resolve delivery issues, and ensure your messages consistently reach clients. • Website Setup & Migration: Install WordPress, configure themes, migrate websites to new servers, and optimize performance for speed and reliability. • Cloud & Server Setup: Deploy secure, high-performance cloud servers (AWS, Azure, OCI) and optimize them for reliability and efficiency. • Server Maintenance & Troubleshooting: Keep Linux servers running securely with regular updates, monitoring, and proactive issue resolution. • Automation & Process Simplification: Streamline repetitive IT tasks so your systems operate automatically and efficiently. Why clients choose to work with me: • I simplify complex technology and provide stress-free solutions. • I deliver projects on time, securely, and efficiently. • I proactively identify and solve issues, so you don’t have to. • I communicate clearly and transparently; you always know the status of your systems. If you want technology that just works, I’m the freelance expert who can make it happen. Let’s connect and ensure your systems are optimized, secure, and reliable.

Hi, I’m Adnan 👋 A Senior IT Support Engineer equipped with 7+ years of experience delivering reliable IT support, tech support, system administration, help desk services, ticketing system management and virtual assistance for businesses of all sizes with Enterprise Level. I specialize in troubleshooting, remote support, network administration, and IT service management (ITSM), ensuring smooth operations and fast issue resolution with minimal downtime. My background Includes: 🖥️ Tech Support : • Remote IT support with tools like TeamViewer, AnyDesk, LANDESK, Chrome Remote Desktop, Microsoft Remote Desktop, Zoho Assist, Manage Engine, LogMeIn, RemotePC. • Manage IT support tickets using ServiceNow, Jira Service Management, Fresh desk and Zendesk | ITSM | Incident Management | SLA Tracking | Ticket Resolution or escalation with time frame. • Handle high-volume support with accuracy and timely resolution. • Troubleshoot software, network/internet, and hardware issues efficiently. • Provide remote technical support and user/client assistance. • End-user training on best practices and new technologies. • User onboarding, access setup, laptop/desktop configuration. • Outlook & Google Workspace email setup, troubleshooting, migration. • IT Asset Management: inventory, lifecycle, configuration updates. • Troubleshoot complex issues and optimize system performance. • Outlook & Google Workspace email configuration /setup, troubleshooting, and migration. 🧑‍💻Help Desk & Systems Administration: • Implementing and managing security measures, including firewalls and antivirus solutions. • Monitoring system performance and ensuring optimal functionality. • Installing, integrating, configuring, and maintaining IT systems. • Performing regular backups and disaster recovery operations. • Cloud & Microsoft 365 support including Microsoft Azure, Intune, Exchange Server, Admin Centers, and Microsoft Teams administration. • Manage file servers, shared folders, user permissions, access rights, and Active Directory services. • Support OneDrive, Google Drive, and cloud storage issues, including sync, access, and configuration. • Provide cloud services support across AWS, Azure, and Google Workspace environments. • Experience with enterprise cybersecurity platforms including CrowdStrike, Zscaler, and Darktrace for endpoint protection, secure access, and threat detection/response. 🛠️Software & ERP Support : Proficient in Windows and Linux Operating systems, Experienced with Microsoft Office 365, Active Directory, Exchange Server & Google Admin Console, Microsoft Dynamics 365 (F&O). Knowledgeable in various cloud technologies and tools, including Saas CRMs i.e., Healthcare ,D365 (Finance and operations) etc, Skills : • Technical Support • Help Desk Support • Office 365 Administration • System Administration • Servicedesk • IT Service Management (ITSM) • Remote Desktop Support • Microsoft Outlook • Microsoft Dynamics 365(F&O) ✅ Why Hire Me: • 7+ years of experience in IT support, system administration, and help desk environments. • Strong expertise in remote support, ticketing systems, and Microsoft 365 / cloud administration. • Skilled in troubleshooting, incident management, and resolving technical issues with fast turnaround. • Experienced with enterprise tools like ServiceNow, Jira, Azure, Intune, CrowdStrike, Zscaler, and Darktrace. • Reliable, detail-oriented, and focused on minimizing downtime and ensuring user satisfaction.